Haru Reviews 505

Didn't receive my item.it was meant to be a 48 HR delivery 2 weeks later and still nothing. I have emailed 5 times. Messaged FB and still no response. so when i logged into the shop app and it says it's been delivered back to you without me seeing the goods I have requested a full refund.

Great people to deal with.. fast and reliable.. Will definitely be using them again..

I’d 100% recommend this service, all sorted in a few days, fair price and swift payment, don’t waste time on other auction sites getting offered peanuts, this is legit, professional and reliable.

Brilliantly efficient and paid in good time, cannot praise highly enough 😎

They have a great website, excellent collection of items. Very happy with the item I purchased. I will be definitely buying from them again, well recommended company.

Very easy to use service, selling clothing. Good support via WhatsApp too. You don't even pay postage!

Straight forward, quick and easy. 10/10 would recommend!!

Amazing quality and excellent service... i will be buying more items

I found out about Responsible, last year whilst I was browsing online, I wanted to find a company that would buy some of the clothes, that I had in my Wardrobe, that where in good condition, that I had payed quite a lot of money for, that I now no longer wore, and in doing so, getting some money back in my account, that I could use. The whole process was easy to follow, take a picture, get a offer, and even have the cost of posting taken care of by them.
I was happy with the prices offered, for my clothes, they are fair and much better than another site I used to use.
I have no problem recommending Responsible to anyone who has good clothes that are sitting in a cupboard not been used, that you could get something back on, it’s a easy process to follow, I honestly wish them the very best going forward.

Best

Paul H

Shepherds Bush, London

Top tier customer service, quick easy responses fast payment. Very reliable will be using their services again in the future without doubt.

Brilliant 5 stars great customer service and support

I haven’t received my items, it’s been over a week and they haven’t been shipped yet no communication from the company, 48hr delivery! Not this time! I’ve ordered from this site before and haven’t had an issue but the lack of communication as to why it hasn’t been shipped yet has annoyed me, and to get an email asking if I’m satisfied with my purchase, how would I know!

Excellent Xxx gorgeous piece great price and speedy delivery thank you 😊

easy to order, 24 hour shipping was closer to 12! and the product i bought was grade B, but it looks brand new!

Ordered a Stone island jumper and from the moment I ordered was kept up to date with delivery and any queries I had were answered within a reasonable time. Jumper arrived and was great.

Really easy to deal with and especially good if you cannot be bothered selling old clothes on other sites that rip you off with fees!

Jumper exactly as decried online. In great condition, very reasonably priced and delivered on time just as promised, recommended to all my friends.

Recently, I had an experience with Responsible.US that tested my patience but, Naomi from their customer service team stepped into address the situation and was able to resolve the matter for me.

I originally encountered a few challenges with my order. I received a delayed dispatch (although they offered me a £10 gift card to make up for this), and 1 of the items was incorrect. I understand mistakes can happen so initiated a returns request, and entrusted Yodel with the returns process. To my dismay, Yodel lost the parcel and said they couldn't do anything and to contact Responsible.US to seek compensation.

Long story short, Naomi contacted me yesterday and was able to assist me. The customer service team kept me updated and informed me throughout the investigation. It was evident they were committed to finding a resolution. Within 24 hours, the case has been resolved and a refund has been initiated.

Although this case took a while to rectify due to Yodel's refund process, I appreciate the professionalism and genuine concern from Responsible's customer service team, and it has restored my faith in the company.

Brilliant service. Item sent free delivery and money in my account the day they received and the offer made. Fantastic