Truly an unbelievable experience. We paid for a jacket more than two weeks ago. After digging through their website, I finally found a tracking number which shows that the shipment was announced a we... See more
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See what reviewers are saying
Alles top! Quickly delivered, prices are unbeatable, clothes are as described - I can only recommend :)
Company replied
Limited stock, but often good prices, solid discounts. Actual offering varies, and also prices. Often you can get very decent prices--- bought fantastic Lowa Camino boots 30% off the listed retail p... See more
Company replied
Ordered a pair of shoes that came within the advertised time frame and in great conditions. Thank you
Company replied
Company details
About Hardloop
Written by the company
Wir bei Hardloop sind der Überzeugung, dass wir mehr Zeit in der Natur verbringen sollten!
Egal ob kurzer Spaziergang im Wald oder mehrtätige Gipfelbesteigung. Seit 2015 teilen wir mit Ihnen unsere Leidenschaft für kurze & knackige Anstiege und weite Landschaften, sowie die passende Ausrüstung.
Wir helfen Ihnen dabei die beste Ausrüstung für Ihre nächsten Abenteuer zu finden!
Wir lösen dieses Versprechen mit der besten Auswahl an technischer Ausrüstung und der Beratung durch unsere HardGuides (Produktexperten) ein. Wo auch immer Ihr nächstes Abenteuer Sie hinführt, wir sind hier, um Ihnen zu helfen.
Die Natur ist unser Spielfeld und unser Engagement für den Umweltschutz eine Selbstverständlichkeit. Deshalb ist Hardloop seit 2015 ein klimaneutrales Unternehmen und setzt sich für einen nachhaltigen Konsum ein.
Hardloop, Natur als Spielplatz ...
Written by the company
- Finden Sie die beste Ausrüstung für Ihr Abenteuer!
- Als engagiertes Unternehmen ist Hardloop seit 2015 klimaneutral und setzt sich für einen nachhaltigen Konsum ein.
Kostenloser Versand ab 50 € - Kostenfreier Rückversand - 100 Tage Rückgaberecht
250 technische Marken und mehr als 65.000 Produkte auf Lager
Benötigen Sie Beratung bei der Auswahl Ihrer Ausrüstung? Unsere HardGuides sind hier, um Ihnen zu helfen!
Contact info
695, Avenue Paul Louis Merlin, 73808, Montmélian, France
- +33 1 84 67 14 24
- hello@hardloop.com
- hardloop.de
4.3
Excellent
14K reviews
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Reply from Hardloop
Hello Bogdan,
Thank you for your positive feedback! 🌄 We're thrilled that you enjoyed both the good price and quick delivery. The La Sportiva Aequilibrium Trek Gtx is indeed a great value for its performance on mountain trails. We hope your new boots take you on many amazing adventures! 🥾
Happy hiking!
Celia - HardGuide
Delivery issues and zero help from support
I ordered climbing shoes from hardloop on October 15th, expecting delivery between October 20th-21st, as advertised on the website and in the confirmation email. My old shoes started splitting and I needed new ones on 23rd or worst case would use old ones on 23rd and most certainly needed new ones by 30th Oct. I chose hardloop over 4-5 shops that according to idealo/geizhals offered similar prices because their delivery times were slightly quicker and their return policy seemed better. I could choose home delivery or delivery to store and chose delivery to store, because I just had an experience a couple of months ago where I was working from home the whole day and a delivery person marked my delivery as "attempt failed" without ever ringing the bell, so I wanted to be sure this wouldn't happen here. According to the confirmation email the delivery was done by dpd, but the tracking number and website were from chronopost.
The shoes were supposed to be delivered to a Media Markt store, but chronopost marked the delivery as "failed" despite the store being open. I spoke with multiple employees and am 100% sure the store was open during the time that was marked as failed delivery attempt in the chronopost tracker. The tracking system was broken from that point on, chatbot was claiming first that it would still be delivered on 21st, then on 22nd it was claiming "will be delivered on " with no date, then it was claiming it will be delivered on 23rd. Only issue is that according to store employees they would be getting no deliveries on 23rd. I contacted hardloop’s customer service and got nothing, just unhelpful, canned responses. They never looked into the issue or offered any real help.
While I think most of the delivery problems were due to chronopost, it’s hardloop’s responsibility to choose a reliable delivery company and provide support when something goes wrong on their part. Instead, they offered no assistance, I am only getting my money back after more than a month to date. No apology, no acknowledging the failure on their part, no nothing.
In the end, if they at least informed me correctly in time that delivery failed on no further attempts will be made I could have still ordered something online at a similar price and received the order by 30th, they could've even sent the second package themselves. Instead I ended up having to pay more than 10 euros more at a store locally and even that only due to a first time discount, normal price would be another 10 euros higher. But given the experience with hardloop I would much rather pay the difference and avoid the level of service that hardloop decided to offer in my case.
16 October 2025
Reply from Hardloop
Hi,
Thank you for taking the time to share such a detailed review 🙏 I’m truly sorry for the stress and inconvenience caused by the failed delivery and by our lack of clear, helpful support, this is not the experience we want for any adventurer 😞 Even if Chronopost caused the issue, we should have handled the follow-up much better and kept you properly informed. I’m relieved you were finally refunded, and your feedback will help us improve our processes so this doesn’t happen again 🌲🏔️
Best regards,
Louis – HardGuide
In time
Coincidental short selling (bad) was resolved (good) in a satisfactory manner (very good)
3 November 2025
Reply from Hardloop
Hello! 🌄
Thank you for your 4-star review! I'm glad to hear that despite the initial short selling issue, everything was resolved to your satisfaction. This kind of feedback helps us improve our service for all outdoor enthusiasts. Looking forward to accompanying you on your next adventure! 🏔️
Sporty regards,
Louis - HardGuide
Reply from Hardloop
Hallo,
Hartelijk dank voor je positieve feedback! We zijn blij dat alles vlot verlopen is en dat je tevreden bent over je ervaring bij ons. Je tevredenheid motiveert ons elke dag! Hopelijk mogen we je snel weer verwelkomen voor je volgende outdoor avontuur. 🌲
Met sportieve groeten,
Louis - HardGuide
Reply from Hardloop
Hello Peter! 🌄
Thank you so much for your positive feedback! It's fantastic to hear that your delivery experience was quick and well-tracked. We strive to make every adventure with us as smooth as possible, from ordering to receiving. Looking forward to accompanying you on many more outdoor journeys! 🏔️
Celia - HardGuide
Very fast delivery!
29 October 2025
Reply from Hardloop
Hej!
Tusind tak for din anmeldelse! Det er præcis sådan en service, vi stræber efter at levere til alle vores kunder. Denne jakke er perfekt til dine udendørs eventyr! 🌲
Med venlig hilsen,
Louis - HardGuide
Good and Reliable, but do not expect next-day delivery
Good Shop. In the First Place not really transparent about the delivery date. In my experience I had to wait over a week, while there was no status activity, and finally status changed to delivered. The deliver itself was very fast. but good products and fair prices. Can recommend!
22 October 2025
Reply from Hardloop
Hi Axel,
Thank you for your honest feedback! We appreciate your understanding regarding delivery times. I'm glad you found our prices fair and products good ! We're constantly working to improve our delivery status updates for better transparency. Hope to see you on the trails soon!
Louis - HardGuide
Reply from Hardloop
Hello,
Thank you so much for your amazing feedback! 🏔️ We're thrilled to hear about your positive experience with our service, speedy delivery, and fair prices. It's feedback like yours that keeps our team motivated on this adventure! Looking forward to serving you again soon.
Sporty regards,
Guillaume - HardGuide
Reply from Hardloop
Hi Keelan,
Thank you so much for your wonderful feedback! 🏔️ We're truly delighted to hear that you've had positive experiences with both our delivery and return services. Your satisfaction means the world to us, and we're committed to maintaining this level of service for all your outdoor adventures! 🌲
Looking forward to being part of your future outdoor journeys!
Camille - HardGuide
Great price and service!
21 October 2025
Reply from Hardloop
Hello Hashim,
Thank you so much for your awesome feedback! 🌄 We're thrilled to hear that both our prices and service met your expectations. Your satisfaction fuels our adventure-loving hearts! Looking forward to supporting your outdoor journeys again soon! 🏔️
Blandine - HardGuide
Reply from Hardloop
Hello Gatis,
Thank you so much for your fantastic feedback! 🙌 We're thrilled to hear that your order arrived quickly and everything met your expectations. The Rab Kangri GTX Jacket is a popular choice among our outdoor enthusiasts - it's perfect for your next mountain adventure! 🏔️ We look forward to equipping you for many more outdoor journeys!
Happy trails,
David - HardGuide
Schnell nach Slovakia
7 October 2025
Reply from Hardloop
Hallo Branislav,
Vielen Dank für deine tolle 5-Sterne-Bewertung! 🌟 Es freut uns sehr, dass deine Bestellung so schnell in der Slowakei angekommen ist. Der Rab Capacitor Pull wird dir auf deinen Outdoor-Abenteuern sicher gute Dienste leisten! 🏔️ Wir sind immer für dich da, wenn du weitere Ausrüstung für deine nächsten Bergtouren benötigst.
Sportliche Grüße,
Guillaume - HardGuide
Reply from Hardloop
Hello,
Thank you so much for your wonderful feedback! We're thrilled that you appreciated our professional service and discounts. Your satisfaction fuels our adventure-loving team! Looking forward to being part of your outdoor journeys again soon. 🏔️
Louis - HardGuide
Reply from Hardloop
Hi Matthias!
Thank you so much for your positive feedback about our fast shipping! We're thrilled that you're happy with our service, it's what keeps us motivated every day! Looking forward to being part of your future outdoor adventures !
Sporty regards,
Louis - HardGuide
Very reliable
26 November 2024
Reply from Hardloop
Hej Mirzaeian,
Tusind tak for din positive anmeldelse! 🏔️ Det glæder os meget at høre, at du finder os pålidelige. Vi stræber altid efter at give vores kunder den bedste service. Din Black Diamond Prime er et fantastisk valg, der helt sikkert vil følge dig pålideligt på alle dine eventyr i naturen! 🌲
Sporty hilsner,
Mathilde - HardGuide
Good products, bad delivery timing
The ordering part was with a small hiccup nicely handled by the customer support.
I had a discount code that got expired between adding the goods to my shopping cart and trying to finalize the order. The system was not providing the clear explanation of what was happening, but the customer support did explain it to me, and even issued a one-off discount code for me, for the identical amount.
It all went much less nicely when it came to delivery. The order was placed on Sept 15th, the expected delivery date was between Sepot 26th and 29th, and the goods were meant to be a gifr for my wife's birthday on Oct 2nd. I was constantly assured by the CS that the order was on track despite it not being shipped for weeks. It ended up being shipped Oct 1st, and arriving Oct 8th.
15 September 2025
Reply from Hardloop
Hello Eugene,
Thank you for your honest feedback! 🏔️ I am sorry for the delay in delivering your Cotopaxi Allpa 28l Del Dia, especially since it was a birthday gift. Although I am glad that our team was able to help you with the discount code issue, we clearly failed in terms of delivery times. We see that your order was finally delivered on 08/10.
Camille - Hardguide
They didn't send out my order
They didn't send out my order, and didn't respond to my emails /contact forms. They didn't pick up the phone, no matter how many times I called. I had to request refund via paypal.
30 September 2025
Unprompted review
Reply from Hardloop
Hello Imya,
I am very sorry to hear about your experience with us. 🏔️ This is absolutely not the level of service we strive for. We take your feedback very seriously. Please contact us again with your order number or full name so that we can look into the situation further.
Camille - Hardguide
Delivery with DPD
Package was delivered with DPD. It was not delivered to door although I was home the whole time. This is ALWAYS the case with DPD.
3 October 2025
Reply from Hardloop
Hello Gerald,
I'm really sorry about your experience with DPD delivery! 😔 We understand how frustrating it can be when packages aren't delivered properly, especially when you're at home. We'll share your feedback with our delivery partners to help improve this service. Your satisfaction on the trails is important to us! 🌄
Sporty regards,
Celia - HardGuide
Very good staff and price
22 September 2025
Reply from Hardloop
Hi Ja,
Thanks so much for your wonderful review! 🌄 We're thrilled that you appreciated both our staff and pricing. Your positive feedback means the world to us! We're always here to help you gear up for your next adventure. 🏔️
Guillaume - HardGuide
Everything was top!
Fast delivery, the pricing was super good and very important was the delivery tracking.
29 September 2025
Reply from Hardloop
Hello,
Thank you so much for your awesome feedback! 🏔️ We're thrilled to hear that everything went smoothly with your order. The Giro Agilis is indeed a great choice, and we're glad we could provide it with fast delivery and good tracking. Your satisfaction fuels our adventure! 🌲
Looking forward to equipping your next outdoor journeys!
Theo - HardGuide
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