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Hardisty Estate Agents Reviews 

777
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 264 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the dedicated staff members for being exceptionally helpful, approachable, and always quick to respond to any questions or property enquiries. Property buyers and sellers deeply appreciate the consistent communication, regular status updates, and expert professional guidance provided throughout all viewings and sales transactions. However, some customers also noted occasional delays, communication gaps, or complex sales chains during the entire progression of their property move. Despite these occasional hurdles, consumers remain highly satisfied with the dedicated support, agent persistence, and ultimately successful outcomes delivered by the entire team.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Service

Clients share positive opinions on service, highlighting that the entire team is consistently professional,... See more

Customer service

Customers report widespread satisfaction and appreciation for the customer service they received. Reviewers... See more

Response time

Reviewers highlight positive aspects of response time, noting that agents are consistently quick to answer... See more

Customer communications

Reviewers mention positive feedback about contact, highlighting approachable and helpful representatives... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Chloe Harrison dealt with our sale which ended up going very smoothly. After the sale was agreed, Chloe remained very proactive on our behalf, (far more so than our conveyancing solicitor!) Sh... See more

Company replied

Rated 5 out of 5 stars

This house chain was a nightmare with my first time buyers making multiple visits, inspections and their solicitors making enquiries as late as week 14. Roxy was brilliant at keeping everyone in the l... See more

Company replied

Rated 5 out of 5 stars

Chloe was incredible throughout the entire process. She kept me updated every step of the way, which really helped put my mind at ease. I was very anxious, but Chloe was always reassuring, patient, an... See more

Company replied

Rated 5 out of 5 stars

As first time buyers the whole process was very smooth. Jack was very personable and responsive straight from the outset. From showing us around the house, to getting our offer accepted, to guiding us... See more

Company replied


Company details

  1. Real Estate Agency

About Hardisty Estate Agents

Written by the company


Hardisty has been helping people move across Yorkshire for over 30 years. Our local team offers clear advice, honest communication and exceptional results. We combine deep area knowledge with a friendly, personal service, making every step of your move feel simple and stress-free. Our staff live and work locally, understand the market inside out and are passionate about property and people. Whether you’re selling or buying, Hardisty ensures you feel supported, informed and confident from start to finish.

Contact info

4.9

Excellent

TrustScore 5 out of 5

777 reviews

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4.9

All reviews

(777)

257 reviews in the last 12 months

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Rated 5 out of 5 stars

My experience was very smooth

My experience was very smooth. Jack was great in getting a sale sorted and then Roxy in particular was very communicative and helpful!

13 April 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thanks Matt, for the lovely review. We’re very pleased we could assist in selling your property! Roxy & Jack

Rated 5 out of 5 stars

I have just purchased my first property…

I have just purchased my first property through Hardisty, and the service was excellent. From my first viewing to collecting the keys, the process was efficient, and I always felt supported, which, as a first-time buyer, was incredibly helpful.

A particular shoutout to Roxy, she consistently kept me updated on how the purchase was progressing and was very approachable when answering my many questions.

27 March 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you so much for the lovely review, Will. I’m very pleased everything went well for you, especially when it’s your first time. All the best - Roxy

Rated 5 out of 5 stars

Roxanne and Luke were really efficient

Roxanne was really efficient, helpful and proactive. She made the buying process very straightforward. Thank you to her and Luke for their help.

4 April 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thanks Charlotte, it's really nice to hear we were a help! Best of luck with the new house! - Roxy and Luke

Rated 1 out of 5 stars

I had a very disappointing experience…

I had a very disappointing experience with the mortgage adviser, Mark James, despite the estate agent Hardisty being excellent throughout.

Hardisty were professional, helpful, and made the property side of things smooth and stress-free. Unfortunately, the same cannot be said for the mortgage adviser.

Mark James came across as unprofessional and felt pressured by him , particularly when trying to push a life insurance policy that I decided to take out with another provider . When I declined the policy he sourced, his attitude changed noticeably. He made inappropriate comments such as “you’ve wasted my time” and “now I won’t get paid,” which I found both rude and unacceptable.

I would happily recommend Hardisty as an estate agent, but based on my experience, I would strongly advise caution when dealing with their in-house mortgage adviser.

6 February 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you for the review Lydia,

I'm sorry you had this experience with one of our recommended mortgage advisors, it is something we have looked into internally and are looking to address

Despite that, I'm glad you could give such a positive review of our work as a team in here we are glad we could help make the process that bit easier for you.

We appreciate both the honest feedback and kind words about us and wish you the best of luck going forward in your new home!

Thanks, The Hardisty Team

Rated 5 out of 5 stars

Hardistys Estate agents …

I have used Hardistys both for previous property sales and lets. They have always provided a great professional service. We have just sold a property in Horsforth (after 2 previous buyers pulled out). I would like to especially thank Luke who has worked extremely hard for us from day one. Thank you.....and also Roxy who has kept us up to date with progression of sale without us having to chase. Communication and updates are key for sellers as it can be an incredibly stressful process and Hardisty have been great at this as well as the overall property sale service they provide.

31 March 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thanks for the review Irene! We're incredibly appreciative and glad you were happy with the service, even if it wasn't the smoothest sailing! Thanks again - Luke and Roxy

Rated 5 out of 5 stars

House Sale Horsforth Branch

House went on sale with Hardisty in January, over the process this was all very smooth, Ben and the team at the Horsforth Branch communicated well with us throughout the time the property was on the market and always positive, we had lots of viewing and had a buyer by end of March.

Thanks again Ben!

2 April 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you so much for the review Danielle! I’m pleased to know you felt well supported throughout the process and I look forward to seeing things progress from here - Ben

Rated 5 out of 5 stars

Sale Completed

After what was a rather lengthy and drawn out process, we finally completed our Sale in March. Throughout the journey Roxy Lilley was first class, always available, attentive to try and assist where possible and effective to answer questions and share information where necessary. Thanks for all your help Roxy and it genuinely was a pleasure dealing with you. Simon

31 March 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you so much for sharing your experience, Simon. I really appreciate your kind words - Roxy

Rated 5 out of 5 stars

Roxy did a great job helping me sell my…

Roxy did a great job helping me sell my house in Leeds.

Communication was consistent throughout, and she kept me updated at each stage. She handled negotiations professionally, making the process feel straightforward and well managed.

I’d happily recommend Roxy to anyone looking to sell in Leeds.

31 March 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you so much, Ben! I’m really glad you felt supported and well-informed throughout the process. It was a pleasure helping you sell your home, and I truly appreciate your recommendation. All the best - Roxy

Rated 5 out of 5 stars

Katie Smith was excellent and gave us a…

Katie Smith was excellent and gave us a very good viewing experience. Thank you.

26 March 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thanks for the review, it was a pleasure to show you round the property and I'm so glad you had a good experience with us! - Katie

Rated 5 out of 5 stars

First Time Buyer

Hardisty Estate Agents Horsforth were brilliant at communicating and organising the house sale, offer negotiation and viewing. Roxy was really helpful in guiding me through the process, and keeping me and my solicitor updated throughout the sale. It was really easy to pick up my keys, and I appreciated the email/phone updates towards the end of the sale, particularly as a first time buyer.

24 March 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you, Ruby! I’m really pleased I could help make your first home-buying experience feel smooth and well supported. It was lovely working with you, wishing you lots of happiness in your new home! - Roxy

Rated 5 out of 5 stars

Smooth sale process

Thanks to Roxy and the team for a straightforward sale process. Roxy was always quick to respond and available for any questions along with chasing the buyer/solicitors as needed to keep things progressing. Thanks

19 March 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you for the review Sarah! I’m very happy you had a smooth process with us. Roxy

Rated 5 out of 5 stars

Efficient and friendly

I have been pleased with my interactions with Hardisty during a recent property purchase. In particular, Roxy Lilley made the process as smooth as possible with efficient and friendly communication throughout.

18 March 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you so much for your kind words, Abi. I’m so pleased everything went through in the end and I wish you all the best in your new home - Roxy

Rated 5 out of 5 stars

Excellent service!

Having previously tried to sell my house unsuccessfully with another agent, Hardisty were there to help. Their enthusiasm, professionalism and experience really shone through. Massive thanks to Jack & Roxy for making the sale happen. Would have no hesitations in recommending.

18 March 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thanks Chris, was a pleasure selling the house - Jack and Roxy

Rated 5 out of 5 stars

Pleasant experience!

Jack was a great Sales Negotiator - responsive and honest, and led to a quick acceptance of an offer and a huge weight off our shoulders.

17 March 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thanks Hugh, been a pleasure, all the best - Jack

Rated 5 out of 5 stars

Great experience!

Great experience working with Ben. He was friendly, professional, and made the viewing straightforward. His communication was timely, and he clearly guided me on the next steps, which had made the initial process much easier. Thank you, Ben.

16 March 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you for your kind words Noleen, I really appreciate it. I’m glad I could help make the process straightforward for you – Ben.

Rated 4 out of 5 stars

Very happy with the level of…

Very happy with the level of communication and all the staff were very friendly and helpful.

17 March 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you for the review John! Glad to hear you were happy with us! - Luke

Rated 5 out of 5 stars

Quick and easy sale

Quick and easy sale, sold my property within 2 weeks over asking price! Luke was great with communication through WhatsApp. Would definitely use Hardisty again.

16 March 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you Macauley, glad to hear you'd use us again. Best of luck with the sale - Luke

Rated 5 out of 5 stars

Had a great experience with Hardisty

Had a great experience with Hardisty. Lehila at Horsforth was our main point of contact and she was brilliant. Nothing was too much trouble for her and she really went the extra mile to help us out. Made a stressful process feel a lot smoother. Highly recommend asking for her!

23 January 2026
Unprompted review
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Reply from Hardisty Estate Agents

Thank you so much for the lovely words Joel. It was a challenging sale without a doubt, but we made it to completion in the end! Wishing you both all the best with your new home - Lehila

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