Happy.Rentals Reviews 

700
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent and convenient locations, highlighting proximity to attractions, shops, and natural beauty. Many also commend the kind, welcoming, and highly responsive staff. Accommodations were often well-equipped, clean, and spacious, providing necessary comforts for an enjoyable stay. However, some customers reported issues with cleanliness, including mold or dirty conditions. A few noted a lack of essential amenities like basic kitchen supplies or toiletries. Additionally, some experienced unhelpful staff regarding maintenance, such as heating or hot water problems, and found certain furnishings damaged or uncomfortable.

What people talk about most

Location

Consumers find location to be positive, often describing it as perfect for holidays and praising its... See more

Facilities

People report ambiguous experiences with facilities, with many praising well-equipped and spacious... See more

Quality

Clients share ambiguous opinions on quality, with some reviewers praising the high standard, cleanliness, and... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, professionalism, and quick... See more

Product

Reviewers highlight ambiguous aspects of product quality, with many praising the spacious balconies,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The holiday flat is well equipped and modern throughout, perfectly suited for a group of four. Good amenities for self-catering. It is perfectly located within the old centre of Riva, lying rather qui... See more

Company replied

Rated 5 out of 5 stars

HappyRentals communicated truly well from the beginning when booking till the end of our stay in Chamonix. The apartment was perfect (incl. parking garage in the same building) and very dog-friendly,... See more

Company replied

Rated 5 out of 5 stars

Leonardo and Happy rental team were very helpful and answered promptly all our queries. The house itself is very beautiful it keeps the Tuscan tradition but with a touch of modern revival. The plus... See more

Company replied

Rated 5 out of 5 stars

Thank you so much for a truly wonderful stay! Our family absolutely loved our time at your chalet in Ukanc. The property is beautifully appointed and thoughtfully designed; we really appreciated the... See more

Company replied


Company details

  1. Vacation Rental
  2. Holiday Home
  3. Property Management Company

Written by the company

Happy.Rentals provides professional holiday rental and property management services across Switzerland, Italy, France, Spain, Slovenia, Croatia, Greece, Malta, Montenegro, Hungary, Albania, Andorra and Sweden. We are an international company based in Lugano, with a dedicated team of professionals who take care of everything for both guests and homeowners, providing assistance from booking to departure and excellent management services. Established in 2008 in the famous Lake Como area, we now have more than 45 local offices. We proudly offer a wide range of holiday homes for every budget, taste, and type of vacation: cosy mountain chalets, modern city studios, breathtaking luxury villas, and serene countryside retreats. We aim to constantly develop and deliver our positive, professional service to new holiday locations!


Contact info

4.2

Great

TrustScore 4 out of 5

700 reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(700)

202 reviews in the last 12 months

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Rated 5 out of 5 stars

Just a great place to stay and enjoy…

Just a great place to stay and enjoy the bella Ticino and fantastic lake. House and garden are in perfect shape. And the housekeepers are lovely :-).

23 May 2025
Unprompted review
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Reply from Happy.Rentals

Dear Philipp,

Thank you so much for your lovely words! We'rehappy to hear that you enjoyed your stay and had such a great time exploring the beautiful Ticino and the fantastic lake. It’s wonderful to know the house and garden met your expectations, and we’ll be sure to pass your kind words on to our housekeeping team.
We hope to welcome you back again soon!

Kind regards,
Happy Rentals Team

Rated 4 out of 5 stars

gorgeous views with easy check-in experience. Very clean and tidy.

The check-in experience was easy. Very responsive and helpful staff. Our accommodations were very clean and we had everything we needed for a wonderful stay. The view is stunning. If you are not an early riser in the morning, the only thing that is a negative about this place is the street noise. It is rather loud. we were up and going by 9 AM and after a few days, it didn’t bother us as much. But the street noise starts around 7 AM. If you have the windows closed it probably wouldn’t be as loud but it’s noticeable. The location is hard to beat with just a few minutes walk to the ferry and grocery stores to pick up what you need as well as restaurants. If you use more than one towel during your stay, you will need to request extra towels, and there is a charge for those.

12 May 2025
Unprompted review
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Reply from Happy.Rentals

Dear guest,

Thank you so much for your thoughtful and detailed review. We’re delighted to hear that you found the check-in process smooth and our team responsive and helpful. It's great to know that you had everything you needed for a comfortable stay and that you enjoyed the cleanliness and stunning view!
We appreciate your feedback regarding the street noise. Being in a central location does come with some activity, especially in the mornings, but we're glad it became less of a concern during your stay. Closing the windows can indeed help reduce the noise for lighter sleepers.
Thank you also for mentioning the towel policy—we always strive to be transparent about additional services and are happy to provide extra towels upon request for a small fee.

We truly hope to welcome you again in the future!

Kind regards,
Happy Rentals Team

Rated 5 out of 5 stars

We received detailed info regarding…

We received detailed info regarding check-in. Fast and pleasant communication with responsible person. Good condition in apartment. Decided issue with home internet that was very important for us. Welcome bottle of vine. Highly recommended Happy.Rentals. We are really happy.

12 May 2025
Unprompted review
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Reply from Happy.Rentals

Dear Zoya,
Thank you so much for your kind words and wonderful review! We're thrilled to hear that you had a smooth check-in experience and that our team was able to assist you promptly—especially with the internet, which we know is essential. We're also glad you enjoyed the welcome bottle of wine and found the apartment in great condition. It was a pleasure hosting you, and we truly appreciate your recommendation. Looking forward to welcoming you again with Happy.Rentals!

Kind regards,
Happy Rentals Team

Rated 5 out of 5 stars

Amazing location

Fantastic apartment within walking distance to everything you need, thoroughly enjoyed our stay again

6 May 2025
Unprompted review
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Reply from Happy.Rentals

Thank you so much, Jay! We're thrilled to hear you enjoyed your stay again and loved the location. It's always a pleasure to host you, and we look forward to welcoming you back to Marbella soon!

Kind regards,
Happy Rentals Team

Rated 5 out of 5 stars

Very reliable company

Very reliable company. They were in all the steps of the booking, shared all the information needed without asking and helped to connect with the owner. They have a good list of nice propierty especially in Italy. I can only recommand it.

3 May 2025
Unprompted review
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Reply from Happy.Rentals

Dear Elie,
Thank you so much for your wonderful feedback! We're delighted to hear that you had a great experience with us and enjoyed your stay at La Casa Della Quercia – Relax in Tuscany. We truly appreciate your recommendation and hope to help you plan another unforgettable getaway soon!

Kind regards,
Happy Rentals Team, Forte dei Marmi office

Rated 5 out of 5 stars

I stay for 5 days and the location and…

I stay for 5 days and the location and apartment are great. I really Recomended. It is close of everything.

28 April 2025
Unprompted review
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Reply from Happy.Rentals

Dear Catalina,
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your 5-day stay at Suite 3 Ondina and appreciated both the apartment and its central location. Your recommendation means a lot to us, and we hope to welcome you back to Viareggio soon!

Warm regards,
Happy Rentals - office of Forte dei Marmi

Rated 5 out of 5 stars

Happy Rentals did a wonderful job

We rented a holiday house for Easter in Lugano. The original property we booked became unavailable and the Happy Rentals team offered an excellent alternative at no additional cost and we had a wonderful stay. Their communication before we arrived was very efficient and helpful.

18 April 2025
Unprompted review
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Reply from Happy.Rentals

Dear Carolyn,
Thank you so much for your kind review! We're thrilled to hear you had a wonderful Easter stay in Lugano. While we regret the original property was unavailable, we're glad the alternative met your expectations and that our team could make the transition smooth for you. Your feedback on our communication means a lot—it's great to know it helped you feel well-prepared and supported.
We hope to welcome you back on another Happy Rentals Home soon!

Warm regards,
Happy Rentals Team

Rated 5 out of 5 stars

Outstanding hospitality experience in Tuscany

The house was very well-maintained and tastefully furnished, equipped with everything necessary for a pleasant and relaxing holiday. Detailed instructions were shared in advance via WhatsApp, leaving no doubts or unanswered questions about the holiday home.
Happ Rentals was also very diligent in providing information and ensuring our well-being. They maintained contact throughout our stay.
We felt very well taken care of and are grateful for the outstanding hospitality we experienced.

22 April 2025
Unprompted review
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Reply from Happy.Rentals

Dear Norbert

wowwww you kept your word! What can I say? Thank you so much for your fantastic review!
We are delighted to hear that you felt at home and that you appreciated both the apartment and its ideal location castelfalfi casa della quercia . It is fantastic to know that the tranquility of the place, the kindness of the owner and that the support of our team contributed to making your stay even more special.

We really appreciate your recommendation and would be happy to welcome you again whenever you want!

Best regards,
Team Happy Rentals, Forte dei Marmi office

Rated 5 out of 5 stars

We had a fantastic stay at the Happy Rentals in Viareggio!

We had a fantastic stay at the Happy Rentals apartment in Viareggio! The location is absolutely perfect—just a short walk to the beach, shops, restaurants, and everything else you might need. The apartment itself is spacious, clean, and very well-equipped with everything you could possibly want for a comfortable and relaxing stay. It felt like a home away from home.

We especially appreciated how quiet the neighborhood was at night, yet everything was still within easy reach. Whether you’re planning to spend your days on the beach or explore the surrounding area, this apartment is a great base.
What made the experience even better was the excellent support from the Happy Rentals team. The staff were friendly, responsive, and extremely helpful from the moment we booked until check-out. Their assistance made everything easy and stress-free.

Highly recommended, and we would absolutely stay here again!

29 April 2025
Unprompted review
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Reply from Happy.Rentals

Dear Sladjana,
Thank you so much for your fantastic review!
We’re delighted to hear that you felt at home and enjoyed both the apartment and its ideal location in Viareggio. It’s great to know that the peaceful neighborhood and our team's support helped make your stay even more special.
We truly appreciate your recommendation and would love to welcome you back anytime!

Warm regards,
Happy Rentals Team Forte dei Marmi office

Rated 4 out of 5 stars

Fantastic location

Location and charm!
But lacking some maintenance

12 April 2025
Unprompted review
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Reply from Happy.Rentals

Thank you, Niclas, for your feedback and for staying with us at the Lake View Historical Center Apartment!
We're glad you enjoyed the fantastic location and charm of the property. We also appreciate your note about maintenance — we take all comments seriously and will look into the areas that may need attention.
We hope to welcome you back again in the future!

Best regards,
Happy Rentals Team

Rated 1 out of 5 stars

Dishonourable and irresponsible

Dishonourable and irresponsible. Booked an apartment in Livigno and it was confirmed and they even asked for credit card payment and lots of communication in-between to confirm my reservation. We booked our flight and the next day they message to inform me that the apartment was advertised wrongly and they wanted to cancel my booking. I already booked my flight because I thought I secured the apartment and now they just cancelled it on me when and they claimed that the price was wrong. They would not pay for my trip cancellation charges and would not honour my booking. This is making the customer pay for their mistakes as we would have considered somewhere else if not for this apartment booking. Lack integrity, dishonourable and irresponsible.

Clearly, their reply here just shy away from responsibility. There were so many messages after that asking for payment which I gave my card details and accounts department confirming it. I bought the air ticket because I thought I found somewhere reasonable, even if it’s a year away. I would not have chose this destination if not for this accomodation. They do not want to take responder their mistakes and made the customer pay for it! Happy rental, no way!

20 April 2025
Unprompted review
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Reply from Happy.Rentals

Dear Serene,
Thank you for sharing your feedback. We truly regret the frustration and inconvenience this situation has caused you.
We would like to clarify that your reservation was made late in the evening on April 18th for a stay starting on April 11th of the following year (2026). Shortly after receiving the booking, we identified a technical error in the listing caused by a server issue, which unfortunately resulted in incorrect pricing and availability being displayed.
We completely understand your disappointment. However, as this was due to a genuine system error and no payment was taken, we were unfortunately not in a position to honour the incorrect rate or assume the cost of travel changes.
That said, as your intended arrival date is still nearly a year away, we sincerely hope you will have ample time to find a suitable alternative that meets your needs and expectations.

Thank you again for your feedback, and we wish you all the best in your future travels.

Kind regards,
Happy Rentals Team

Rated 1 out of 5 stars

We stayed at a happy Rental property in San Margarite, Italy

SAY NO TO HAPPY RENTALS! First, we discovered a large dead bird caught in a dusty tarp left on the couch (had this apt been cleaned since last season?and oof, the stench) and discovered no power after returning from a long day of exploration. They tried to blame us, saying we had too much plugged in but we were gone ALL day. There is NO local support from HR. We had to dispose of the dead bird ourselves, it sat outside the home in a bucket our entire stay. We had to scrounge around the apt building in the dark, dealing with electric boxes for over an hour to turn power on. This was aggravating as well as dangerous. We left a day early and HR refused to compensate us for our troubles. Oh, and the apt itself is cheaply updated, don't let the photos fool you. This house was expensive, NOT worth it. Other travel services bend over backwards to make you feel comfortable. Choose the alternatives!

3 April 2025
Unprompted review
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Reply from Happy.Rentals

Dear Kindall,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience at Sea View Terrace in Santa Margherita did not meet your expectations, and we regret that your stay was impacted by these issues.
We would like to clarify a few important points:
Our local team was in direct contact with you and responded promptly to assist with the electricity issue. Power outages happen at times in Italy, but clear video and photo instructions were provided to help restore the power safely, and we were assured the issue was resolved quickly. The brief sound of the alarm was a normal part of the reset process and stopped automatically, as designed.
We’re really sorry you found yourselves navigating the dark like amateur electricians. Definitely not the kind of immersive experience we aim for, but part of the unknown adventure when travelling.
Regarding the unfortunate report of a dead bird, we were not informed of this during your stay with supporting photos, which made it difficult for us to assess or address the situation properly.
We strive to offer attentive local support, and we're sorry to hear you felt otherwise. While compensation was not issued in this case, we did do our best to provide timely assistance throughout your stay.
We hope your next adventure includes more pasta and less power panels!

Kind regards,
Happy Rentals Team

Rated 4 out of 5 stars

Good organizaion

With the organization and the flat all went very well, as described.

1 December 2024
Unprompted review
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Reply from Happy.Rentals

Dear guest,
Thank you for your kind words! I’m really happy to hear that everything went smoothly and the apartment met your expectations. It was a pleasure hosting you, and I’d be glad to welcome you again anytime!

Best regards,
Happy Rentals Team

Rated 5 out of 5 stars

Profesional team

Great cooperation between owners and Happy Rentals employees in every segment of business here in Croatia. Our guests are very satisfied with all services and support by HR team.

Best regards,
Proud owner of 5* Wellness Villa Harmony in Croatia.

14 March 2025
Unprompted review
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Reply from Happy.Rentals

Dear Mislav,

Thank you so much for your kind words and for sharing your positive experience working with the Happy Rentals team. We’re truly grateful for the trust and collaboration we've built with you in Croatia.

It’s a pleasure to partner with such a dedicated owner, and we’re proud to represent the beautiful 5* Wellness Villa Harmony. Knowing that your guests are satisfied with the service and support we provide is the best feedback we could ask for!

Looking forward to continuing our successful cooperation!

Kind regards,
Happy.Rentals Team

Rated 5 out of 5 stars

Super helpful and efficient

Happy Rentals sent clear and concise information. The apartment was as advertised, had everything we needed for our stay. It was close enough to centre of village to reach restaurants in 5mins and lift in 10 at most, but also far enough away from any noise in the centre. Sauze is a lovely village, with enough going on to keep you busy every night, but not too crazy that you can’t share experience with family. We felt safe, all locals very friendly. Our host replied to messages almost immediately and was so helpful. I’ll use this company again for sure!

15 March 2025
Unprompted review
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Reply from Happy.Rentals

Dear Gary,

Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your stay and found the apartment exactly as advertised. It’s great to know the location was the perfect balance for you—close enough to everything, yet peaceful for relaxing with family.

We’re also really happy our team could assist you promptly whenever needed. Sauze truly is a special place, and it sounds like you made the most of your time there!

We’d be delighted to welcome you back anytime—thank you again for choosing Happy Rentals!

Warm regards,
Happy.Rentals Team

Rated 5 out of 5 stars

Lovely ski week in Chamonix Valley.

My family stayed in a condominium apartment in the Chamonix Valley in March 2025. The apartment was exactly as depicted online at Expedia. Happy Rentals has several offices in the valley, including one just a five minute walk from our apartment. It was convenient on two occasions to visit the office for inquiries.

8 March 2025
Unprompted review
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Reply from Happy.Rentals

Dear David,

Thank you for taking the time to share your experience! We're so glad to hear you and your family enjoyed your ski week in the Chamonix Valley and that the apartment met your expectations. It’s great to know our local office came in handy during your stay—being nearby makes it easy for us to assist whenever needed!

We hope to have the pleasure of welcoming you back for another lovely visit in the future.

Best regards,
Happy.Rentals Team

Rated 4 out of 5 stars

Great locality and appartment

Great locality with many restaurants and shops nearby, large and well equipped terrace, garage parking.

14 March 2025
Unprompted review
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Reply from Happy.Rentals

Dear guest,
Thank you so much for your lovely review! We're delighted to hear you enjoyed the apartment’s convenient location, the spacious terrace, and the garage parking. It’s great to know you made the most of the nearby restaurants and shops as well!

We hope to welcome you back again soon for another wonderful stay.

Warm regards,
Happy.Rentals Team

Rated 5 out of 5 stars

Perfect Spot in Sauze D’Oulx!

Perfect Spot in Sauze D’Oulx!

We had a fantastic stay here! The location is spot on—just a short walk to the chair lifts, which made getting on the slopes super easy. Plus, there are loads of great restaurants and bars nearby, so we never had to go far for a good meal or après-ski drink.

The apartment was really well-equipped with everything we needed, clean, cozy, and a great place to relax after a day in the mountains. The hosts were awesome—really friendly, helpful, and made sure we had everything we needed. Shout out to Ilona!

Would 100% stay here again—highly recommend!

18 March 2025
Unprompted review
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Reply from Happy.Rentals

Dear Thomas,

Wow—thank you so much for this fantastic review! We’re thrilled to hear you had such a great time in Sauze D’Oulx and that the apartment was the perfect base for your trip. The location really is hard to beat for easy access to the slopes and all the great spots in town, and we’re so glad you enjoyed it!

It’s wonderful to hear you found the apartment cozy, well-equipped, and a relaxing place to unwind after your mountain adventures. We’ll make sure to pass on your kind words to Ilona—she’ll be so happy to hear she made a difference in your stay!

We’d love to welcome you back anytime.

Warm regards,
Happy.Rentals Team

Rated 5 out of 5 stars

Good apartment with lot of space and…

Good apartment with lot of space and two bathrooms. The location is perfect, the supermarket (Polli) is walking distance.

10 March 2025
Unprompted review
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Reply from Happy.Rentals

Dear Lilla,

Thank you so much for your kind review! We’re delighted to hear you enjoyed the spaciousness of the apartment and found the two bathrooms convenient. It’s also great to know the location worked well for you. We hope to welcome you back to Riva Dante Apartment in the future.

Warm regards,
Happy.Rentals Team

Rated 4 out of 5 stars

Great stay in Sauze d'Oulx, Italy

We stayed in Italy/Sauze d'Oulx and had a pleasant stay! The private appartment was small but since we were skiing all day and ate dinner at the local restaurants, we mostly needed it for sleeping. Location was great: close to center but still away from all the after-ski noise. We were actually the only ones in the whole building so it was really quiet! The village is awesome and beautiful! We had some issues with warming but the local office helped us immediately and everything went smoothly. The double bed is a sofa bed but it was surprisingly good and we slept well. The floors are quite cold in the winter, some extra shoes or crocs would've been useful. Also a door mat for dirty shoes inside the appartment could be good to protect the floors. Eco tip: recycling was made very easy in the village. The appartment has no different bins for different type of waste but we did our best!

10 March 2025
Unprompted review
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Reply from Happy.Rentals

Dear Jonna,
Thank you for your lovely feedback! We're glad you enjoyed your stay in Sauze d'Oulx and appreciated the quiet location and village charm. Great to hear our local team could assist you quickly with the heating! We also appreciate your helpful suggestions about the floors, door mat, and recycling—valuable tips we’ll consider.

We hope to welcome you again soon for another great ski trip!

Best regards,
Happy.Rentals Team

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