Happy.Rentals Reviews 

703
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent and convenient locations, highlighting proximity to attractions, shops, and natural beauty. Many also commend the kind, welcoming, and highly responsive staff. Accommodations were often well-equipped, clean, and spacious, providing necessary comforts for an enjoyable stay. However, some customers reported issues with cleanliness, including mold or dirty conditions. A few noted a lack of essential amenities like basic kitchen supplies or toiletries. Additionally, some experienced unhelpful staff regarding maintenance, such as heating or hot water problems, and found certain furnishings damaged or uncomfortable.

What people talk about most

Location

Consumers find location to be positive, often describing it as perfect for holidays and praising its... See more

Facilities

People report ambiguous experiences with facilities, with many praising well-equipped and spacious... See more

Quality

Clients share ambiguous opinions on quality, with some reviewers praising the high standard, cleanliness, and... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, professionalism, and quick... See more

Product

Reviewers highlight ambiguous aspects of product quality, with many praising the spacious balconies,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The holiday flat is well equipped and modern throughout, perfectly suited for a group of four. Good amenities for self-catering. It is perfectly located within the old centre of Riva, lying rather qui... See more

Company replied

Rated 5 out of 5 stars

HappyRentals communicated truly well from the beginning when booking till the end of our stay in Chamonix. The apartment was perfect (incl. parking garage in the same building) and very dog-friendly,... See more

Company replied

Rated 5 out of 5 stars

Leonardo and Happy rental team were very helpful and answered promptly all our queries. The house itself is very beautiful it keeps the Tuscan tradition but with a touch of modern revival. The plus... See more

Company replied

Rated 5 out of 5 stars

Thank you so much for a truly wonderful stay! Our family absolutely loved our time at your chalet in Ukanc. The property is beautifully appointed and thoughtfully designed; we really appreciated the... See more

Company replied


Company details

  1. Vacation Rental
  2. Holiday Home
  3. Property Management Company

Written by the company

Happy.Rentals provides professional holiday rental and property management services across Switzerland, Italy, France, Spain, Slovenia, Croatia, Greece, Malta, Montenegro, Hungary, Albania, Andorra and Sweden. We are an international company based in Lugano, with a dedicated team of professionals who take care of everything for both guests and homeowners, providing assistance from booking to departure and excellent management services. Established in 2008 in the famous Lake Como area, we now have more than 45 local offices. We proudly offer a wide range of holiday homes for every budget, taste, and type of vacation: cosy mountain chalets, modern city studios, breathtaking luxury villas, and serene countryside retreats. We aim to constantly develop and deliver our positive, professional service to new holiday locations!


Contact info

4.2

Great

TrustScore 4 out of 5

703 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(703)

206 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very straight forward

Very straight forward despite the fact that this rental was very remote
Keybox in Oulx very easy located for travellers using public transport

8 August 2025
Unprompted review
Happy.Rentals logo

Reply from Happy.Rentals

Dear John,
Thank you for your kind words!
We’re glad to hear that the check-in process was straightforward and that you found the keybox in Oulx easy to locate, even when travelling to a more remote rental.
We hope you enjoyed your stay and look forward to hosting you again in the future!

Kind regards,
Happy Rentals Team

Rated 5 out of 5 stars

Amazing apartment

Amazing apartment, well organized reservations department and wonderful service of the local team! Next time I will book again as I have discovered they operate in many areas in Europe! Compliments Happy.Rentals!

1 August 2025
Unprompted review
Happy.Rentals logo

Reply from Happy.Rentals

Dear Angy,

Thank you so much for your great feedback!
We’re very happy to hear that you enjoyed the apartment, found our reservations team efficient, and appreciated the service from our local team.
We indeed operate in many areas across Europe, so we look forward to welcoming you again for your next adventure with Happy.Rentals!

Kind regards,
Happy Rentals Team

Rated 5 out of 5 stars

Casa Davide Camaiore - what a magical place

Casa Davide Camaiore nestled in the hills of Pietrasanta is an absolutely magical place! The views from any angel of the property are absolutely amazing. You get it all, sea view, mountain view and at night a wonderful view of the starlit sky. On the terrace you can enjoy nice meals in the shade but still with the panoramic view. If you move out to the open garden, you have a more unrestricted view of everything as well as the pool to cool off a little. The house itself has everything you need with two separate bedrooms, including their own bathroom each. We would come back here any time. The team from Happy Rentals was more than accomodating and very helpful as well, making the stay even more enjoyable.

31 July 2025
Unprompted review
Happy.Rentals logo

Reply from Happy.Rentals

Dear Frank,

Thank you so much for your beautiful review! We’re thrilled that Casa Davide and its stunning views made your stay so special. It’s wonderful to hear you enjoyed the terrace, garden, and pool, as well as the comfort of the house. We’re also glad our team could help make your experience even better. We’d love to welcome you back anytime!

Warm regards,
Happy Rentals Team

Rated 5 out of 5 stars

Great apartment

Great apartment, so spacious and clean with everything you'd need already there. Really great location, the lake is two minutes away and there are loads of shops and restaurants right on the doorstep.

26 July 2025
Unprompted review
Happy.Rentals logo

Reply from Happy.Rentals

Thank you for your wonderful review!
We’re happy you enjoyed the spacious, clean apartment and the fantastic location near the lake and local amenities.
We look forward to hosting you again soon!

Best regards,
Happy.Rentals Team

Rated 3 out of 5 stars

Villa Angelina, Manciano

Villa Angelina, Manciano, Italy

Stayed for a week at the villa. Overall it was a good week, it’s a very rural location, and it has a fabulous swimming pool. The main floor of the house is nice and spacious. The kitchen is a little rough but not too bad. It does have air conditioning. But it wasn’t to American standards of air conditioning.

However, the house is not four bedrooms as advertised. Rather it is a two bedroom house with a separate building that has two more bedrooms and two more 3/4 bathrooms.

There is also an old couple who live on the far side of this annex. They claim this couple is a caretaker for the property, but we never saw them do any caretaking. We hardly saw them at all. But it was still weird that they were there.

As mentioned the location is rural, so perhaps it’s understandable, but we had a large problem with wasps around the annex and in the pool umbrellas. They tried to help us and brought wasp spray. But it was bad enough that our kids refused to sleep in the annex the last two nights we were there and slept on the living room sofas instead. There are also 5 outdoor cats roaming around and trying to get in the house.

If it was an option, I’d probably give 3.5 stars. Things were very disorganized, which was partly my fault, I don’t speak Italian and I’m sure that contributed, but it would have been nice to have an instruction manual or something with the house.

20 July 2025
Unprompted review
Happy.Rentals logo

Reply from Happy.Rentals

Dear Andrew,

Thank you for taking the time to share your detailed feedback following your stay at Pool Villa Angela. We’re pleased to hear that you enjoyed the peaceful rural setting, the spacious main floor, and especially the fabulous swimming pool. It’s great to know that overall, you had a good week with us.

We appreciate your comments about the layout of the property. The villa is indeed structured with two bedrooms in the main house and two additional bedrooms in the adjacent annex. This is noted in the property listing, but we understand how this setup may not have aligned with your expectations.
Regarding the couple living near the annex: they are indeed the caretakers of the property, and while they maintain a low profile to respect guests' privacy, they are available when needed.
We’re sorry the wasp activity impacted your stay. Being in a rural location, occasional encounters with local wildlife can occur, but we recognize this can be a particular nuisance during your visit.

As for the air conditioning, it does meet local standards, but we understand it may differ from what guests coming from other climates are used to (especially the USA). Your suggestion for an instruction manual is a great one, and we are working on providing a clear and helpful welcome guide in English to improve the guest experience.

We truly appreciate your honest feedback—it helps us make improvements where they’re most needed. We hope you left Tuscany with some great memories and would be happy to host you again in the future.

Warm regards,
Happy.Rentals Team

Rated 1 out of 5 stars

Dangerously unhealthy smells and untrustworthy rental agents

Extremely Disappointing Stay – Vacation Ruined

We had a deeply upsetting experience at Appartamento Gaya Stresa Center, booked via Happy.Rentals. Upon arrival, we discovered a decaying animal smell in the kitchen, which caused a horrible, unbearable smell throughout the apartment. The odor made it impossible to cook, eat, or even remain inside without feeling sick. All guests experienced headaches and nausea from the stench.

We immediately contacted the local agent, who acknowledged the issue, confirmed that the apartment was uninhabitable, and promised a full refund. We were told there were no other rental options and thatcwe should look for other accommodations. We were assured that the situation could not be fixed during our stay. However, after we left and the issue was “resolved,” the company reneged on that promise, offering only a partial refund of €150 on a €900 booking—which we find unacceptable.

Other serious problems included:
• No Wi-Fi (despite being listed)
• Extra beds were not made
• Broken toilet seat
• Filthy balcony with inadequate seating
• Excessive noise: motorcycles revving at night, glass containers emptied starting at 6 a.m., and nonstop leaf blowing on both weekend mornings.

We spent our entire vacation dealing with emails and messages, trying to solve a situation that was clearly out of our control. Instead of enjoying our trip, we were managing a housing crisis. Even after returning home, we lost more time arguing over compensation and were left feeling sick, exhausted, and extremely disappointed.

We cannot recommend this property or the Happy.Rentals management team based on this experience. We urge future travelers to be cautious.



28 July 2025
Unprompted review
Happy.Rentals logo

Reply from Happy.Rentals

Dear Dr Riad,
Thank you for taking the time to share your feedback, though we are sincerely sorry to hear about the experience you had during your stay at Appartamento Gaya in Stresa.

We deeply regret that you encountered an unpleasant odor in the apartment, and we fully understand how distressing this must have been. Upon receiving your report, our local team responded promptly, acknowledged the issue, and confirmed that immediate resolution was not possible during your stay. We also advised you to seek alternative accommodation, and we apologize that we were unable to offer another unit at such short notice.

As a gesture of goodwill, we increased our compensation offer from €70 to €150. We understand you were hoping for more, and we are sorry that this resolution did not meet your expectations.

We’re truly sorry that your vacation was impacted in this way. This is far from the standard we strive to uphold, and we hope you’ll allow us the opportunity to regain your trust in the future.

Sincerely,
Happy Rentals Team

Rated 1 out of 5 stars

HappyRentals? More like StressfulRentals

We were really looking forward to this holiday. As a single mother, it was our only vacation of the year, something we had saved up for over a long time. That made the disappointment on arrival all the greater.

The parking space was extremely narrow and dangerous, our car was damaged while trying to park. The house lacked basic cleaning supplies like sponges or dish towels. The garden was unkempt and full of building materials, completely unsuitable for children.

The worst part was the bed: a sagging mattress and an old, lumpy pillow made sleeping nearly impossible. Overall, the property was neither clean nor in a condition that matched its advertised promise.

We ended the stay early. To this day, there has been no gesture of goodwill from HappyRentals, no refund, no compensation for the damage caused.

Booked a holiday – lived a nightmare.

Wir hatten uns sehr auf diesen Urlaub gefreut, als alleinerziehende Mutter war es unser einziger gemeinsamer Urlaub im Jahr, für den wir lange gespart hatten. Umso größer war die Enttäuschung vor Ort.

Der Parkplatz war extrem schmal und gefährlich, unser Auto wurde beim Einparken beschädigt. Im Haus fehlten grundlegende Reinigungsmittel wie Schwämme oder Tücher. Der Garten war ungepflegt, mit Baumaterialien übersät, für Kinder absolut ungeeignet.

Besonders schlimm war das Bett: eine durchgelegene Matratze, ein altes klumpiges Kissen, an Schlaf war kaum zu denken. Die Unterkunft war insgesamt weder sauber noch in einem Zustand, der einem Ferienversprechen gerecht wird.

Wir haben den Aufenthalt vorzeitig abgebrochen. Bis heute gab es keinerlei Entgegenkommen von HappyRentals, weder eine Rückerstattung noch eine Lösung für den verursachten Schaden.

Urlaub gebucht – Albtraum erlebt.

21 July 2025
Unprompted review
Happy.Rentals logo

Reply from Happy.Rentals

Hallo Frau Geisenhainer,

Vielen Dank für Ihr Feedback. Es tut uns aufrichtig leid, dass Ihr Urlaub nicht Ihren Erwartungen entsprochen hat, insbesondere da es sich um einen Familienurlaub handelte.

Die von Ihnen ausgewählte Unterkunft befindet sich in den Hügeln von Alassio, wo – wie in vielen traditionellen italienischen Küstengebieten – die Straßen und Parkplätze eng und schwer befahrbar sein können. Obwohl dies eine bekannte und übliche Eigenschaft der Region ist, verstehen wir, dass es für Fahrer, die mit solchen Bedingungen nicht vertraut sind, schwierig sein kann.

Wir haben die Fotos Ihres Fahrzeugs gesehen und haben zwar Verständnis für die Situation, müssen jedoch klarstellen, dass Vorfälle im Zusammenhang mit dem Fahren, einschließlich des Parkens, außerhalb unserer Verantwortung als Vermieter liegen.

Wir bedauern, dass Sie sich entschieden haben, die Unterkunft vorzeitig zu verlassen, und dass diese Erfahrung nicht den erholsamen Urlaub widerspiegelte, den Sie sich erhofft hatten.

Freundliche Grüsse
Happy Rentals Team

Rated 4 out of 5 stars

Beautifully lake and area surrounding…

Beautifully lake and area surrounding it. Nice appartement (T8). Huge plus that we could borrow bicycles for free. We took a nice ride to Piano lake 10 min from the residence. Also very friendly staff. And make sure to visit the cozy charming village just beside the residence.

16 July 2025
Unprompted review
Happy.Rentals logo

Reply from Happy.Rentals

Dear mrs Pedersen,
Thank you for your lovely feedback!
We’re glad you enjoyed the beautiful lake area, the apartment, and the free bicycles for your ride to Piano Lake. It’s great to hear our staff made a positive impression too.
We hope to welcome you back soon!

Best regards,
Happy Rentals Team

Rated 1 out of 5 stars

Annulation

I booked a house in Tessin. The day we should arrive the booking was cancelled. They gave us no reason, I tried different phone numbers that did not answer. The fourth person who answered could not help. He promised to phone back, but never did. I got my money back but only because I stood on my right. Do not use this company.

26 July 2025
Unprompted review
Happy.Rentals logo

Reply from Happy.Rentals

Dear Rikke,

Thank you for booking Chalet Cademario through Airbnb for the 25th, with arrival on the 26th. Unfortunately, we had received a reservation through another platform shortly before yours. As a result, we have had to cancel your booking and have paid the applicable cancellation fee.

We are pleased to see that you then booked another one of our properties at Porto Letizia, Tchaikovsky 8, from the 26th to the 28th. We hope you are enjoying your weekend on Lake Lugano and wish you all the best for the remainder of your stay.

Kind regards,
Happy Rentals Team

Rated 5 out of 5 stars

It's a fantastic apartment

It's a fantastic apartment. Perfect location, well-designed, superbly equipped, and super clean. The service was also really great—very quick response times and extremely friendly.

22 July 2025
Unprompted review
Happy.Rentals logo

Reply from Happy.Rentals

Dear Lars,
Thank you for your fantastic feedback! We’re thrilled you enjoyed the apartment, Corte di Ascona 4, its perfect location, and the quality of our service. It was a pleasure hosting you, and we hope to welcome you back soon!

Best regards,
Happy Rentals Team

Rated 5 out of 5 stars

Leo was a great host

Leo was a great host. He responded quickly to questions and made check-in and check-out simple. The space is very clean and has everything needed for a nice stay. The balcony is a particular highlight! There is no air-conditioning, but we managed with a couple of extra fans.

17 July 2025
Unprompted review
Happy.Rentals logo

Reply from Happy.Rentals

Dear Leslie,
Thank you for your kind words! We're happy to hear Leo made your stay smooth and enjoyable, and that you appreciated the cleanliness and comfort of the apartment—especially the balcony!

Kind regards,
Happy Rentals Team

Rated 5 out of 5 stars

Our holiday in Porto San Paolo

We were very satisfied with the accommodation. We were welcomed by a very kind gentleman. Although the apartment had older furniture, it had everything we needed. The only downside was the loud noise from the street that lasted all night.

13 July 2025
Unprompted review
Happy.Rentals logo

Reply from Happy.Rentals

Dear Nikola,
Thank you for your honest feedback! We’re glad you were satisfied with the accommodation and appreciated the warm welcome. We understand the street noise was a downside but is part of the summer in Sardegna.
We hope to have the chance to host you again for an even better experience.

Warm regards,
Happy Rentals Team

Rated 5 out of 5 stars

The house is beautiful

The house is beautiful, super-equipped, everything is new, we had a great time. Excellent bathrooms. Highly recommended.

18 July 2025
Unprompted review
Happy.Rentals logo

Reply from Happy.Rentals

Dear Alberto,

Thank you for your fantastic review! We’re delighted you enjoyed the beautiful, well-equipped house and the excellent bathrooms. Your recommendation means a lot to us. We hope to welcome you back soon!

Regards,
Happy Rentals Team

Rated 5 out of 5 stars

Great stay in Chamonix

Good location
The residence is close to L Aiguille MIDI, and close to supermarket, cafe, souvenir store. There are a lot of restaurants near the residence, but the residence is located in the quiet residential area. The rooms are cozy, especially living and the balcony are great. The view from the balcony is wonderful.

16 July 2025
Unprompted review
Happy.Rentals logo

Reply from Happy.Rentals

Thank you for your kind review!
We’re glad you enjoyed the great location, cozy rooms, and stunning balcony views in Chamonix.
Hope to welcome you again soon!

Warm regards,
Happy Rentals Team

Rated 5 out of 5 stars

Modern beautiful clean house

Modern beautiful house, well equipped with everything you need for a relaxed vacation. Very clean house and nice outdoor area. The modern washing machine was also perfect for us. Our contact partner Nicola in Mail was very kind and helpful. The location of the house is great, with a little walk you are at the wonderful harbour and also at a swimming place. We loved Plaza Sv. Martin for a daily morning swim in the beautiful sea. Mali Losinji is a really really nice vacation spot.

4 July 2025
Unprompted review
Happy.Rentals logo

Reply from Happy.Rentals

Dear Ulrike,

Thank you so much for your wonderful review!
We’re glad Mali Lošinj made such a special vacation spot for you and hope to welcome you back soon!

Kind regards,
Happy Rentals Team

Rated 5 out of 5 stars

Tintoretto Apartments Lido di Camaiore

We really enjoyed our stay at Tintoretto apartments. The apartment is spacious and well equipped as well as recently renovated. The information from Giancarlo was excellent before arrival and during our stay.

We appreciated the parking in garage and the flat was rather close to the beach with excellent services.

12 July 2025
Unprompted review
Happy.Rentals logo

Reply from Happy.Rentals

Dear Peter,
Thank you for your kind words! We’re glad you enjoyed the spacious apartment, helpful info from Giancarlo, and the convenient parking and location. Hope to welcome you back soon!

Kindest regards,
Happy Rentals Team

Rated 5 out of 5 stars

We had a marvellous time staying at Bella Vista

We had a marvellous time staying at Bella Vista! Beautiful location overlooking the sea across to the Porto Rotundo preninsular! Well equipped villa and tastefully designed. One house clean a week would have been welcomed! We very much look forward to staying at Bella Vista again!

14 July 2025
Unprompted review
Happy.Rentals logo

Reply from Happy.Rentals

Dear Robert,

Thank you for your wonderful feedback! We’re delighted you enjoyed the beautiful location and the villa’s design. We appreciate your suggestion about weekly cleaning and will pass it on. We look forward to welcoming you back with us again soon!

Best regards,
Happy.Rentals Team

Rated 5 out of 5 stars

Great local stuff support

Great local stuff support; was very helpful and friendly. The Appartement was lovely in a nice neighborhood & very close by to anything

10 July 2025
Unprompted review
Happy.Rentals logo

Reply from Happy.Rentals

Thank you for your kind words, Astrid!
We’re glad our local team made your stay enjoyable and that you loved the apartment and its location. Hope to welcome you back soon!

Kind regards,
Happy Rentals Team

Rated 5 out of 5 stars

I am 100% happy😊

I am 100% happy with my vacation 😊 You can always contact them, they will always give you advice, they will always answer your question! You are great and professional guys! The apartments are gorgeous, cozy, comfortable! They settled me into the house before the specified time! Many thanks to the whole team! You are the best

9 July 2025
Unprompted review
Happy.Rentals logo

Reply from Happy.Rentals

Thank you so much for your wonderful and heartwarming feedback! 😊 We’re thrilled to hear you had a 100% happy vacation and that our team could be there for you whenever you needed. It means a lot to us that you found the apartments cozy and comfortable, and we’re glad we could welcome you early to start your stay stress-free. We truly appreciate your kind words and can’t wait to help you plan your next amazing trip!

Warmest wishes,
The Happy.Rentals Team

Rated 2 out of 5 stars

LIES AND CHEATS IN A VERY BEAUTIFUL…

LIES AND CHEATS IN A VERY BEAUTIFUL PLACE
We visited Trikalioti Lush Estate and stayed for three days.
The place was very beautiful among the trees and greenery.
The apartment was satisfactory and relatively clean.
However, there was a big problem that especially in the summer creates a big problem for you. The shower had no pressure at all to take a bath..
You couldn't rinse yourself and wash your hair.
Also, for a little hot water to come, you had to wait at least half an hour. We immediately informed the office and they said they would solve the problem.
They sent a gentleman who would fix the shower, something that couldn't be done, they should have put something better. And since it didn't happen, he promised that he would come the next day with a new, better one... and of course he never came. Luckily it was only 3 days..

11 July 2025
Unprompted review
Happy.Rentals logo

Reply from Happy.Rentals

Dear Rea,
Thank you for taking the time to share your experience following your recent stay at Trikalioti Lush Estate, where you paid 191 Euro for a 3 night stay. We’re very glad to hear you appreciated the natural beauty of the surroundings and found the apartment to be satisfactory overall.

We sincerely apologize for the inconvenience you faced with the shower water pressure and delay in hot water availability. We understand how essential this is—especially during summer—and we’re sorry the issue was not resolved during your stay, despite our team’s initial efforts. Your feedback clearly highlights areas where we need to improve both communication and responsiveness, and we’re taking it seriously.

We appreciate your honest feedback, and while we’re sorry this stay fell short in some areas, we hope to have the opportunity to welcome you back under better circumstances.

Warm regards,
Happy Rentals Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look