Mark and colleague (Jay ? sorry) were professional, hard working and accommodating the entire day, rebuilding a collapsed rainwater drain that was leaking into the house foundations. They just got on... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First time I used this company. From the initial telephone contact with the office to completion, everything went almost smoothly! There was one problem. I was booked with an operative who had also... See more
Company replied
Handy Experts were the third company I had out to resolve an ongoing problem with my radiator. Where the other two companies failed, Handy Experts were able to identify a problem with the valve. Prob... See more
Company replied
From calling them to getting the heating back on was straight forward and hassle free + on the same day, on a very chilly day during the Xmas break. Okay not the cheapest (not the most expensive ei... See more
Company replied
Company details
Written by the company
HandyExperts provides reliable, hassle-free property maintenance services across London and the surrounding areas. We specialise in everyday repair and maintenance work, including plumbing, electrics, heating, drainage, and general handyman services. Our focus is simple: make it easy for customers to get problems resolved quickly, professionally, and with minimal disruption. Whether it’s a small repair or a more involved job, we aim to deliver a smooth experience from first contact through to completion. We work with experienced, vetted tradespeople and take care of everything behind the scenes, so customers benefit from consistent communication, clear pricing, and dependable service. Our team is always on hand to manage jobs, answer questions, and ensure everything runs as it should. We pride ourselves on being efficient, dependable, and honest in the way we operate. Most of our work comes from repeat customers, landlords, and property managers who value a service they can rely on. All work carried out by HandyExperts is backed by our standard 6-month workmanship guarantee, giving customers added confidence and peace of mind. If you need help with a repair or maintenance issue, we’re here to help.
Contact info
Unit 107, 61 Victoria Road, KT6 4JX, London, United Kingdom
- 0330 912 2323
- info@handyexperts.co.uk
- handyexperts.co.uk
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 71% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great
Glen was great showed his ID and assessed the job and got on with it. Finished well within time. Polite and professional. Thank you
16 January 2026
Reply from HandyExperts
Hi Kirstie,
Brilliant, thank you for sharing your experience of our gas and plumbing services in Richmond. Always great to have such positive comments to pass back to the team. They work hard for reviews like this.
Thanks for your valued custom.
The HandyExperts Team
Electrician turned up on time after…
Electrician turned up on time after giving a pre warning call to estimate a time of arrival, very efficient and polite, had to go and purchase socket to replace faulty switch, but local company so only gone 10 mins
13 January 2026
Reply from HandyExperts
Hi David,
Thanks for giving our electrical services in Hampstead such a great review, we really appreciate you taking the time to share your detailed experience with others. We hope to work for you again in the future!
Thanks for your valued custom.
The HandyExperts Team
Quick response but pricey
10 January 2026
Reply from HandyExperts
Hi Lawrie,
Thanks for taking the time to leave a review. It’s great to receive constructive feedback. Our prices may seem higher but we do have more costs than the usual sole trader. We hope you feel it was good value for money.
Thanks for your valued custom.
The HandyExperts Team
Good communication and professional
Reception were prompt and efficient. Engineer visit was arranged for next day. Pricing was explained clearly. Engineer was good in terms of communication, preparation and efficiency. Highly recommended.
8 January 2026
Reply from HandyExperts
Hi Emanuele,
Thanks for taking the time to leave a review, and for making it so informative. Always great to have such positive comments to pass back to the team. They work hard for reviews like this.
Thanks for your valued custom.
The HandyExperts Team
Reply from HandyExperts
Hi Agnes,
Thank you for the full 5-star rating, it's great to know customers have had a 5-star experience and the team will be so pleased to hear about this.
Thanks for your valued custom.
The HandyExperts Team
Same day service, courteous, efficient and fixed the problem - will use again
From calling them to getting the heating back on was straight forward and hassle free + on the same day, on a very chilly day during the Xmas break.
Okay not the cheapest (not the most expensive either), but got the job done and will use again with no hesitation.
30 December 2025
Reply from HandyExperts
Hi Paul,
Thanks for giving our gas and heating services in Wembley such a great review, we really appreciate you taking the time to share your experience with others. We’ll pass your comments back to our team. They’ll be delighted.
Thanks for your valued custom.
The HandyExperts Team
The service was both quick and…
The service was both quick and effective.
31 December 2025
Unprompted review
Reply from HandyExperts
Hi Lamar,
Great! We really appreciate receiving feedback like this. The team will be so pleased to hear that you had a good experience.
Thanks for your valued custom.
The HandyExperts Team
Darren fitted a Hive thermostat.
Darren fitted a Hive thermostat.
He was helpful, informative and efficient.
He took great care and consideration while working in our house.
A good explanation was given on the device before he left.
1 December 2025
Reply from HandyExperts
Hi there,
Thanks for the review! That’s what we like to hear!! We can’t wait to tell the team about this. Positive feedback always has a great impact here. It is much appreciated.
Thanks for your valued custom.
The HandyExperts Team
Reply from HandyExperts
Hi Greg,
Thank you for taking the time to share your feedback. We’re very sorry to hear that the work felt rushed and was not fully completed — this is certainly not the standard we aim to provide. We truly appreciate your kind words about our customer service, and we’re grateful for the opportunity to put things right for you last Friday. Please do get in touch with our team to confirm that everything has now been resolved to your satisfaction.. Thank you again for bringing this to our attention.
Thanks for your valued custom.
The HandyExperts Team
Reply from HandyExperts
Hi Ed,
Thank you so much for your lovely review. We’re delighted to hear that the service was superb once again, and that everything was on time, efficient and carried out to a high standard. Your continued support really means a lot to us, and we look forward to helping you again as always. 😊
Thanks for your valued custom.
The HandyExperts Team
Excellent service
Excellent service - the people I spoke to were very courteous and efficient and date and time for the work was sorted within the day and kept to even though it was arranged a month in advance. I woukd recommend HandyExperts and would like to thank them for all their help - they are a pleasure to deal with.
28 November 2025
Reply from HandyExperts
Hi Jane,
Thank you so much for your wonderful review. We’re delighted to hear that our team were courteous and efficient, and that arranging the date and time was smooth and kept exactly as planned — even with the booking made well in advance. Your recommendation truly means a great deal to us, and we’re very grateful for your kind words. It’s been a pleasure dealing with you too, and we look forward to helping you again whenever you need us. 😊
Thanks for your valued custom.
The HandyExperts Team
Incompetent and dishonest
Be very careful with this company. I asked for a boiler servicing which cost me just over 300 pounds. Ryan carried out the service in under half hour, didn't do any manual work to the boiler aside from looking. I was surprised but not being an electrician/plumber I wasn't sure what to expect. He didn't give me any service certificate to state what checks or work he'd carried out. All I got was the invoice with a short description of the work which reads 'carried out service on cylinder, all ok'. Things have gone wrong now and got an electrician behind recommendation who explained I didn't get what I paid for.
7 August 2025
Unprompted review
Reply from HandyExperts
Hi Chiara,
We’re surprised to read this and sorry that you’re not happy with the service.
Given your reply to our follow-up email on 11th August confirming you were "happy with Ryan’s visit and the work carried out”, and as we heard nothing further from you after that, we were unaware of any issues.
This review is the first indication that something has changed.
If there’s now a concern you’d like us to look into, please let us know. We’re always happy to investigate and help wherever we can.
Best wishes,
The HandyExperts Team
Ability to identify the problem that left others perplexed!
Handy Experts were the third company I had out to resolve an ongoing problem with my radiator. Where the other two companies failed, Handy Experts were able to identify a problem with the valve. Problem resolved and a cost home once more! More importantly, Darren presented the right balance of professionalism balanced with a calming friendly persona. A great job and a very happy customer.
5 November 2025
Reply from HandyExperts
Hi Jo-Ann,
Thank you so much for taking the time to review our heating and gas services in Bermondsey. We’re delighted to hear that Darren was able to identify and resolve the radiator issue. We truly appreciate your trust and are thrilled to have you as a happy customer. If you ever need anything in the future, we’re always here to help! 🌟
Thanks for your valued custom.
The HandyExperts Team
Always provide the right information…
Always provide the right information and resources
3 November 2025
Reply from HandyExperts
Hi Shaun,
Thank you for your kind review! We’re glad to hear you feel we always provide the right information and resources. Your trust means a lot to us, and we’re here whenever you need support.
Thanks for your valued custom.
The HandyExperts Team
Reply from HandyExperts
Hi David,
Thank you so much for your lovely review! We’re really glad to hear you were happy with the prompt, accurate, and friendly service on your bathroom sink. It was a pleasure helping you, and we’re always here if you need anything else! 🌟
Thanks for your valued custom.
The HandyExperts Team
The work is not finished yet
The work is not finished yet - will do this later - very good service.
29 October 2025
Reply from HandyExperts
HI May,
Thank you for your feedback! We appreciate the kind words and are glad to hear you’re happy with the service so far. We look forward to completing the work to your full satisfaction. Please don’t hesitate to reach out if you need anything in the meantime!
Thanks for your valued custom.
The HandyExperts Team
Professional services 👌🏾
Very efficient and professional. On time and thorough. Kept me updated throughout.
29 October 2025
Reply from HandyExperts
Thank you so much, Heather! We truly appreciate your kind words. It was a pleasure serving you, and we’re glad to hear you found our team efficient, professional, and communicative. If you ever need anything in the future, we’re always here to help! 🌟
Thanks for your valued custom.
The HandyExperts Team
Why you should always shop around
I needed an EICR certificate for my house as I was planning on renting it out. After shopping around, Handy Experts had one of the better rates, around £200 plus VAT, so naturally I went with them. The guy turned up, spent about an hour working, scribbling stuff down, and left. Not knowing any better, I simply sat back and waited.
A couple of days later, the certificate came back and found a few faults requiring urgent remedial work. Fair enough. So how much would that remedial work cost?
The answer, as it turned out, was £750. Plus VAT.
Okay, I thought. Well, if that’s what it cost, then that’s what it cost. The problem was, I couldn’t afford such a huge sum off the bat. And there was something I didn’t quite like about that price. It felt wrong. So I decided - as it turned out, very wisely - to get a few other quotes. I found a NAPIT-registered electrician nearby and asked him.
His quote? £200 plus VAT. And when he turned up, he was finished in less than an hour, including the time he took driving to the shop to buy some new fittings when I decided to ask for a couple of new things that weren’t on the brief.
Now, at this point, you might be asking yourself a fundamental question: Why might a company charge more than 4 times as much for the same job?
A charitable person would say that Electrical Inspections are their money-maker, that remedials are not, and they automatically apply a day rate to make it worth their while and cover their overheads.
A more cynical person, on the other hand, would suggest something more predatory is at play - that each inspector is sent to multiple EICR inspections in a day, at the request of customers who are in a hurry and will consider their fee to be a reasonable sum. Then, whenever they find faults, they quote an extortionate, vastly inflated sum, hoping that the landlord will be in too much of a hurry and/or too lazy to double check, and just pay.
Who’s to say which of those is true? I suppose it depends on your perspective. But I will leave you with one little bonus piece of guidance to help you make your mind up:
According to the NAPIT-registered electrician I found, a proper EICR inspection (or at least the ones he does) for a property of my size should take half a day and cost £300 or so, with urgent remedial work completed on the spot. An hour is nowhere near long enough.
20 October 2025
Unprompted review
Reply from HandyExperts
Hi James,
Thank you for your feedback. We’re surprised and sorry to hear you were unhappy with your experience following the EICR.
The inspection was completed and the report identified several items in need of attention. A no-obligation quote was offered to remedy those items.
We appreciate you later found a lower price from an independent electrician. Sole traders often have far lower overheads, which can lead to different pricing, and we can’t confirm whether the third-party carried out the same full scope of works that our quote covered, or only a portion of it.
Had you raised any concerns at the time, we would happily have reviewed and explained the quote in detail, as we do for any customer who has queries.
We’re sorry this wasn’t brought to us earlier, and if you’d like to discuss the report or any part of the job further, we’re very happy to help.
Best wishes,
The HandyExperts Team
utterly appalling…
Have had the most utterly appalling experience with Handy Experts. After using them for years we booked them in to instal our new electric oven and cap the gas on the old one. The gas fitter was very late, no notifications, and basically spent 10 mins on the house when we’d pad for an hour. But he did eventually turn up and do what he was asked to do so no big deal. The electrician spent all day installing the new cables, and installing the oven. But when left it didn’t work. We called him and he was dismissive and certified his work as up to to code. He wouldn’t come back. Our oven didn’t work. I spent a stressful day on to the retailer and manufacturers who all said it wasn’t installed correctly and would have to charge me to resolve. Eventually Handy Experts sent another electrician who discovered the wires had come loose when the I’ve was pushed into place. So had been insufficiently wired in and that feels dangerous. Then Handy Experts refuse to acknowledge the issue. Despite the second electrician having told me verbally and in writing that it wasn’t wired correctly. Despite repeated contact with the company they are refusing to own the issue and are now threatening to take me to court. They offered £100 off as a good will gesture off a £700 bill. They have totally dismissed my safety concerns. If I could afford to I’d get legal advice. Utterly disgusting. Will never use again.
6 October 2025
Unprompted review
Reply from HandyExperts
Hi Sue,
We’re really sorry to hear that you were left feeling disappointed — that’s never the experience we want for any of our customers. We’ve looked carefully into your case and wanted to clarify a few key points.
Both the gas and electrical work were completed to current safety regulations and fully certified. When you let us know your oven wasn’t working, we immediately arranged for another qualified electrician to visit within 24 hours, free of charge. He found that a connection had come loose when the oven was pushed back into place — not that the installation itself was unsafe — and he fixed it on the spot.
To apologise for the inconvenience, we also offered a £100 goodwill discount from the original invoice. Unfortunately, the reduced balance remained unpaid for over a month, which is why the account was referred for possible legal recovery — something we only do as a last resort after several reminders.
We truly value your custom over the years and are sorry that this experience fell short of expectations. If you’d like to talk it through, our customer care team would be more than happy to help.
Best wishes,
The HandyExperts Team
Another great job from HandyExpert!!
A very polite and efficient service.
Many Thanks, Gary
28 April 2025
Reply from HandyExperts
Hi Gary,
Thank you so much for this review! We’re thrilled to hear you had another great experience with us. We really appreciate your kind words and look forward to helping you again whenever you need.
— The HandyExperts Team
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