Handybuddy Reviews 

These gentlemen were amazing! Above & beyond! Very professional & extremely task oriented! Definitely a 5 star recommendation! Thank you!!!!!

Although Joseph Bryce and Jonathan may not have been experts on arrival for this specific brand of Pergola, they thoroughly read every piece of documentation before arrival and watched countless videos. They also tried to get here at 7am each day to accomplish as much as possible each day. All in all they needed 2 and a half days to build the big Pergolux pergola but they did a very thorough job and left everything looking great. Also, loved their attitudes and work ethic. Very happy with their work and would use them again.

Efrain was amazing and efficient! Did a great job and cleaned up!

We could not be happier with our gazebo and Solomon of Handy Buddy! He was a pleasure to work with and did an exceptional job!!! Very smooth process of buying and installing!! He made the install look easy!!

Amazing!! Shannon had great communication and was punctual! He went above and beyond with less than perfect weather. The results were fantastic. I am so pleased with my Gazebo.

Did a great job. He was very thorough and professional. He worked with us to make sure the tv was perfectly centered and hung very securely. We felt he cared about doing the job right and he did not rush through it. We appreciated the attention to detail.

Rayshaun Hill of Hills Assembly service was outstanding. He communicated everything and did a great job and clean up the boxing, and stayed through testing and all. I would have paid more if I knew he got most of it.

Great communication and service for assembly of sole f80 treadmill

This has been a horrible experience on the part of handy buddy. They have zero customer service and you can’t modify or change anything once you hit submit. They aren’t clear on the front end about their “trust fee” being a “cancellation fee”. They say 100% satisfaction guarantee but there is no one to even speak to about any issues, questions, or problems. If you aren’t comfortable with the “expert” you still have to pay them the “trust fee” that again, they do not clearly explain in the beginning that you will owe should you need to cancel for any reason.

I originally tried to book but didn’t, because it wasn’t clear what exactly I was being charged for. I kept getting daily emails from HandyBuddy to complete my request, so I contacted them via chat to ask what was included in installation, since I needed the pergola anchored in concrete and had also purchased privacy walls for it. I was told to just contact my contractor directly about that. There was nowhere on their website to let the contractor know about the extra work I needed before booking and they would not let me know who the contractor was until after booking.

When the contractor reached out, I asked about anchoring it in concrete and paid them separately for that. I didn’t think to mention the walls at that point since there was no clear way to flag it beforehand. When they arrived, they said installing the walls was an additional charge and that they couldn’t do it.

I then tried to contact HandyBuddy again, which was surprisingly difficult once I was already matched with a contractor — a stark contrast to how easy it was to reach them before booking. Someone replied rudely (no name, no greeting), simply stating that they put up the pergola and the contractor would need to be paid separately for the walls. When I called out the rudeness, they replied again — this time with a name and a more professional tone.

The total amount I ended up paying to get this pergola installed was absolutely ridiculous, and honestly embarrassing to admit. The contractor even told me what percentage of my payment went to HandyBuddy, which made me even more frustrated. Not worth the cost at all. If you’re considering this, I’d recommend finding your own contractor instead.

We had a wonderful experience. Our technicians were honest, reliable, and very, very good. We are so happy and verypleased with how the assembly of our Pergulux pergola turned out. We would be happy to hire them again for any other additional jobs.Thank you.

Alex was great. He installed our Weber genesis grill in no time and it works great! We Will definitely use your services again

Efren Camargo and his associate did a great job right from picking up the pergola to cleaning the entire area!. Thank you for the wonderful job!.

I’m sharing my experience so other homeowners can make an informed decision before booking services through HandyBuddy.
I hired HandyBuddy for a greenhouse installation. The installer did not complete the job and left the project unfinished. Over the following weeks, I contacted HandyBuddy multiple times to request cancellation and a refund. Communication was inconsistent, and I had to follow up repeatedly.
HandyBuddy eventually acknowledged in writing that I was entitled to a full refund and stated that the refund had been issued. However, no refund ever appeared. After waiting and following up again with no resolution, I had to dispute the charge through American Express. AMEX reviewed the documentation and immediately credited my account.
My experience included:
• Incomplete installation service
• Multiple attempts to resolve the issue directly with HandyBuddy
• A written promise of a refund that was never delivered
• No follow through or final communication from the company
• Resolution only after filing a dispute with my credit card issuer
I’m posting this review so future customers understand the importance of documenting everything and exercising caution when booking home services through this platform.

Wonderful customer service and the installation team were professional and extremely knowledgeable.

Do not use this service. They charge up front before they assign a comtractor. I specifically asked for someone with Keter ahed assemblies. None were found. Then i was only refunded partially after weeks of chasing. Absolute crooks. Always be aware of a company that never has a phone number posted. They just ghost you when trying to get your money back.
Their 100% satisfaction guarantee is a false promise, once they have your money up front, good luck trying to get your money back.

Avoid HandyBuddy at all costs if you expect reliable service or actual support. I booked a flat-rate playset installation for $985.95, and my experience was completely unacceptable:

No-Show and Last-Minute Cancellation: The technician canceled my appointment at 10:00 AM on the scheduled build day, citing "weather" despite completely clear, workable conditions. They then unilaterally rescheduled me for two weeks later without my consent.

Completely Broken Platform: Their portal keeps my ticket flagged as "Overdue" because the tech hasn't even updated the system. Worse, clicking the primary "Contact HandyBuddy" button on the alert page throws a hard 404 error page.

Zero Human Support: There is no phone number to call. You are forced to deal with a useless AI chat bot or submit help forms. I submitted five separate tickets over two days without receiving a single response.

Missed Deadlines: When they finally responded to a direct email, they promised a resolution by 10:00 PM that night. They completely blew past their own deadline and ghosted me entirely.

This is a textbook example of a company taking your money upfront and completely cutting off communication when things go wrong. I had to file a formal dispute with my credit card company to get my money back and hire a reliable local installer. Save yourself the stress and look elsewhere.

I initially contacted Handybuddy to request a contractor to assembly a gazebo I bought at Costco.
The first contractor who accepted the job arrived late and never completed the task.
When I notified Handybuddy about the contractor showing up late on day one and not showing up as promised on day two, Handybuddy made an independent decision to assign a new contractor.
When I contacted the 2nd contractor they reviewed the remaining work and wanted to complete the Job.
However, due to Handybuddy not placing my job in the 2nd contractor’s queue, this contractor was unable to accept the job.
Both myself and the contractor have been reaching out via email and chat to handybuddy for 5 days without any resolution.
Handybuddy charged my credit card prior to the work being completed. Now they are not responding to emails requesting help in moving my job into their queue 2nd contractor’s queue.
This is extremely poor customer service in my opinion.

Update, my job was assigned to a 2nd contractor through Handybuddy. The 2nd contractor ended up not having reliable transportation. First they wanted a ride from a park & ride. After I agreed to pick them up, the 2nd contractor canceled saying they had a catastrophic event.
Ended up having to cancel the job completely.
Bottom line, I can’t recommend handybuddy! Beware!!!

Shake of All Trades communicated well, arrived on time, did the assembly of the shed quickly, cleaned up after themselves, and were friendly. Perfect result. Did a great job.

It was very easy to schedule and connect to a handy person. Our technician communicated well and was on time, tidy, and finished the job.