The Atelier Reviews 

288
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 269 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the stunning artwork, noting that the detailed designs, excellent quality, and vibrant colors truly exceed their expectations. Buyers also highlight the smooth and engaging ordering process alongside the remarkably fast, careful, and secure delivery service. Many people also mention feeling emotionally touched by how accurately their personalities and spirit animals were captured. Some reviewers were not happy with the product format, mentioning that the items resembled basic photographs or printouts rather than painted artworks. Conversely, a small portion of people felt frustrated by packaging issues or delivery choices that left parcels exposed or warped.

What people talk about most

Product

Customers had positive experiences with product, expressing overwhelming satisfaction with the stunning... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the artwork and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages arrive promptly and securely... See more

Order

Customers consistently note positive experiences with order processes that are described as seamless and... See more

User experience

Users describe positive interactions with user experience, highlighting an easy ordering process and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am delighted with the results of my print (totem). I was curious but didn't have high expectations when I answered The Atelier's simple questions online. Which elements & colors do I identify with?... See more

Company replied

Rated 5 out of 5 stars

The portrait of my self and my spirit bear arrived much quicker than expected and just blew me out of the water. It is thoughtful, moving, meaningful, very beautiful and for me a remarkable evocation... See more

Company replied

Rated 5 out of 5 stars

I was amazed at the picture generated from a headshot. The person in the photo captures how I view myself, confident, accomplished, assertive. However, apparently the questions did not capture the e... See more

Company replied

Rated 5 out of 5 stars

This was fascinating. Frankly, I expected a cheesy, broad sweep of characteristics common to us all. This reading was more personal & specific. I enjoyed the process & will study the information movin... See more

Company replied



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

288 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(288)

288 reviews in the last 12 months

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Rated 5 out of 5 stars

Yes my canvas arrived safely thank you

Yes my canvas arrived safely thank you, it’s beautiful and I’m very pleased with it.
The colours are very good too.
Quality: v.good
Delivery service: v.good came two days earlier than expected

22 October 2026
Unprompted review
Rated 5 out of 5 stars

OUTSTANDING

HELLO , I WAS VERY HAPPY TO SEE THE FINISHED WORK ,
AWESOME , BEAUTIFUL I COULDN'T BELIEVE WHEN I SEEN THE PAITING ITS OUTSTANDING .
THANK YOU

20 October 2026
Unprompted review
Rated 5 out of 5 stars

Makes me look better than I am.

I received my painting a few days ago and it really looks so nice. I can't wait to show it to my daughter when she comes to visit at Christmas time. By that time I will have placed it in a frame.

16 October 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic artwork

My drawing was beautiful a good likeness, considering they have never seen me also I already knew that one of my spirit animals was a wolf. I love the painting the colour the art work it was well worth the money I paid for it. Thank you Atelier it's an awesome picture, as soon as my frame comes it will be up on my wall. 😃😃😃❤

16 October 2026
Unprompted review
The Atelier logo

Reply from The Atelier

Thank you so much for trusting us! We're delighted to know that your portrait will soon be showcased in your home :)

The Atelier Team

Rated 4 out of 5 stars

The poster was great

The poster was great, but I thought the price was a little high for what you get, now I still have to get it matted and framed, but all in all very satisfied with the product.

15 October 2026
Unprompted review
The Atelier logo

Reply from The Atelier

Thank you for your 4-star review!

The Atelier Team

Rated 4 out of 5 stars

Animal Spirit

I enjoy the print;however, the way it was shipped is a bit disturbing. It was wound so tight it still isn't lying flat. That is after weeks of being put on a flat surface with heavy books trying to flaten it.

16 October 2026
Unprompted review
The Atelier logo

Reply from The Atelier

Thank you so much for your feedback. Customer satisfaction is our top priority, so we will discuss this with our shipping department.

The Atelier Team

Rated 5 out of 5 stars

This picture is beautiful

This picture is beautiful. I love that my bear has two different color eyes. So far, I have enjoyed everything about this experience.

12 October 2026
Unprompted review
The Atelier logo

Reply from The Atelier

Thank you for this 5-star review! We're delighted that you trusted us with this beautiful portrait.

The Atelier Team

Rated 5 out of 5 stars

The artwork is quite beautiful

The artwork is quite beautiful. The colors are rich, and the setting is enchanting. I love how I look. Thank you!

14 October 2026
Unprompted review
The Atelier logo

Reply from The Atelier

Thank you for trusting us with the creation of your portrait! We're delighted that you like it.

The Atelier Team

Rated 5 out of 5 stars

My animal’s picture is gorgeous

My animal’s picture is gorgeous. I should have asked for a touchup as my selfie at night created some craggy shadows!
The process of producing it was speedy and it arrived two days early

10 October 2026
Unprompted review
The Atelier logo

Reply from The Atelier

Thank you for your feedback! We're sorry that the final result isn't quite as good as usual, given the selfie you provided. We hope this doesn't affect how much you love your portrait.

The Atelier Team

Rated 5 out of 5 stars

I love my portrait

I love my portrait. My spirit animal is exactly what I thought it would be. I am amazed at the details of the “painting.” It arrived in perfect condition. The order process was full of additional options. I would have skipped straight to the cart if I could have.

9 October 2026
Unprompted review
The Atelier logo

Reply from The Atelier

Thank you so much for your feedback, we're delighted to hear from you.
Customer satisfaction is our top priority, so we're thrilled to see that our efforts are paying off :)

The Atelier Team

Rated 5 out of 5 stars

I recently purchased a totem reading…

I recently purchased a totem reading along with some beautiful artwork from Atelier. The website is very professional looking with gorgeous colours and font style. The quality of the artwork is excellent. I would highly recommend them.

28 September 2026
Unprompted review
The Atelier logo

Reply from The Atelier

Thank you so much for this feedback, it truly touches us!
Thank you for placing your trust in us.

The Atelier Team

Rated 5 out of 5 stars

Services were great

Services were great. The things I ordered well exceeded my expectations. Cant say enough good things, have recommended to friends who have also had great experiences!!

4 October 2026
Unprompted review
The Atelier logo

Reply from The Atelier

Thank you so much for this 5-star review!

The Atelier Team

Rated 1 out of 5 stars

The picture looks bad

The picture looks bad, texture is weird. From far away it's not so bad but to really look closely I don't like it at all. Nice try I guess.

10 October 2026
Unprompted review
The Atelier logo

Reply from The Atelier

Hello Mary,

We are truly sorry to hear that your experience with The Atelier did not live up to your expectations.
We are nonetheless surprised that you mention the quality of our products, and we invite you to contact our customer service team so that we can take a look at your product. It may have been damaged, in which case we will send you a new one.

Have a lovely day,
The Atelier Team

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