First time customer, needed lock for cloakroom to replace existing mechanism and found exactly what I needed. Website was easy to navigate and select right product. New lock arrived quickly and well p... See more
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What a great company! Yes, there was a hitch with the order being misdirected…..but it was sorted….not using email but through the company ringing me and speaking to to me directly, I really appre... See more
Updated invoice received 👍🏻 Locks are my my usual choice these are perfect for the job, will use again
Company replied
I found the website really easy to navigate and found what I want. The item I wanted wasn’t due in stock till a week after my order and they got in touch to let me know, offering a refund if I did... See more
Company details
Written by the company
Handles2Hardware are suppliers of Architectural Ironmongery, Trend Routing Accessories, Fixings, Hardware, Tools & Other DIY Products. We are a small team dedicated to offering a first-class service and making the shopping experience easy and stress free for our customers, be they trade or public. We stock over 11,000 products and source from only the best suppliers. Our Ironmongery Range includes Door Handles, Knobs, Hinges, Locks, Latches and much more. Everything you can think of for your Ironmongery projects. Whatever the size of your project we aim to have the right product for you and if you cannot find the product you are looking for, or you need some advice, then please email the team, or give us a ring and we’ll do our very best to help.
Contact info
Units 1 & 2 Tees Court, Wallis Road, TS6 6DX, Middlesbrough, United Kingdom
- sales@handles2hardware.co.uk
- handles2hardware.co.uk
4.3
Excellent
111 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
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Gunanail adhesive Good product but delivery was a day…
Good product but delivery was a day late costing me to having to go get other adhesive for to get my my job done
29 October 2024
Reply from Handles2hardware
Hi Scott,
Thank you for your feedback and for choosing us.
We’re glad to hear you’re happy with the product. However, we’re sorry for any inconvenience caused by the delivery delay. While we made sure to dispatch your parcel on time, the tracking information indicates there was an unexpected delay with DPD in your area that was beyond our control.
We truly appreciate your patience and if there's anything more we can do, please let us know.
Kind Regards,
Emily
Handles2Hardware
Our 1st time using this company
Our 1st time using this company.
From ordering to delivery was hassle free and easy.
We would use again.
14 October 2024
Perfect transaction
Perfect transaction. Kept informed about delivery, quality item and arrived swiftly
6 October 2024
Nice product, delivered in time
Really easy to use website, found the product I needed and was delivered in the time stated.
Will use Handles2Hardware again.
30 September 2024
Unprompted review
Great website
Great website, good communication, fast postage, 100% would buy from Handles 2 Hardware again!!!!
2 October 2024
Unprompted review
Product was good but the delivery and…
Product was good but the delivery and communication wasn’t great. Paid almost £6 for a £6 product and it took over a week to arrive.
26 September 2024
Reply from Handles2hardware
Hi Kevin,
Thank you for taking the time to leave us a review.
We’re glad to hear that you’re happy with the product, but we’re sorry the delivery and communication experience didn’t meet your expectations. We understand how frustrating delays can be and we strive to deliver within a 3 - 4 working day lead time.
We've already raised this issue with our courier to investigate the cause of the delay, and we're working to prevent this from happening in the future.
We do take all feedback from our customers very seriously as this does help us to further improve the services that we provide, so thank you for taking the time to leave your review and bring this to our attention.
If you have any other concerns, please don’t hesitate to reach out to me.
Many thanks,
Emily
Handles2Hardware
Arrived on time and as specified in…
Arrived on time and as specified in description
19 September 2024
Items were fine and the price was good
Items were fine and the price was good. Took a few days to be dispatched which delayed my project but other than that all good.
8 September 2024
Great experience
Easy to navigate website and ordering system. Quick delivery. Lovely product. Thankyou.
30 August 2024
Great product delivered quickly
20 August 2024
Chrome turn and release bathroom lock.
I waited for the item (turn and release lock for bathroom door) for longer than I would have expected, but there was no rush really.
The lock is quality, solid and heavy with a nice chrome finish. It was easy to fit too. The only problem is is that it shows up the cheap aluminium door handle/backplate? that it is housed in 😁
30 July 2024
Excellent service
Excellent service
Product was just as described
Had a small problem with some screws breaking
but this was dealt with quickly by the company
replacing very quickly
17 July 2024
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