Handicare Stairlifts UK Reviews 

I live a significant distance from my mother and I arranged for a Handicare stairlift to be installed for my mother last year. The experience was painless and efficient.

She has had a small issue with the unit. But, this has been dead with promptly. I had a query on the initial warranty and a possible extended warranty. I left a call back request and the team responded within the hour via email & then by phone. They were polite, prompt & extremely help. which, considering my distance from my mothers home has put my mind at rest should there be other issues.

We requested an annual service 3 months ago. They phoned today to say they have " honoured " it because we reuuested the service while the stairlift was still in warranty. I pointed out that they havent honoured it yet. Apparently their engineer left and they had to train another. Then the new engineer left, which suggests there is an underlying issue in the company. We are not happy.

Fast response for my enquiry with brilliant staff and fantastic admin people..

Friendly helpful service from start to finish. Survey visit was arranged quickly, information was given clearly and following our decision to order from Handicare, our stairlift was delivered and installed a week later. Great service.

Could not fault the experience from initial enquiry
to instalation.The stairlift is now an essential part of my life, and I am sure any follow up experience with
Handicare will be just as easy.

Competitive pricing, good communication throughout, prompt efficient installation

Really rude customer services - and when I said I'd be relaying this to Trust Pilot I was accused of blackmail. All I wanted to know was how to arrange a service for our stairlift, I didn't deserve to be spoken to that at all.

Great customer service. Very quick from order to fitting. Excellent communication. Highly recommended

Had a stairlift installed for my mother after an accident. Had several firms come and quote etc. Handicare were the only ones to check her size weight etc. All contact was excellent and the driver delivering the stairlift was excellent, checked everything and prepared it for the engineer to fit. Same again the engineer was superb. No issues would recommend.

From the start, contacting Age concern wit interest in having a stairlift. Meeting the surveyor & receiving the quotation & finally having the stairlift installed. All staff concerned/involved could not have been more helpful, polite & respectful. Nothing was too much trouble.
Having the stairlift in place has given me much more ease & most importantly allowed me to remain in my house. As well as keeping me safe & stop the fall up & down the stairs.
I have just had reason to request a visit from one of your engineers to come & rectify a small issue I had.
Again from first contacting the maintenance team & arranging a date for them to come out to the maintenance man fixing the problem in a very short time. Thy were all polite, informative, respectful & very god at the job. Thus giving me full confidence once again.
Thank you all

handicare stairlifts uk . great product and proper people to deal with. from start to finish. i am well pleased. thank you.

Quick efficient service.

I also like the fact that you can hire a stairlift for a period of time and not have to but one.
Installation was painless, engineers friendly and professional, any issues dealt with swiftly.

The process was smooth from start to finish. From the initial contact home visit and instalation was excellent.

Approachable and understanding personal needs. Very friendly staff who asks lots of questions regards personal needs

Handicare Stairlifts UK were quick to respond to my request for an assessment of the suitability of a chairlift in our home. Within a few days of our decision to proceed with selecting and fitting one, the AgeUK chairlift was installed. The fitters were helpful in explaining how to use it and we use it as much for carrying laundry or cups of tea as for sparing our rheumatic limbs.

Really happy with handicare stairlifts, very helpful and easy to deal with on the phone, the installer was excellent, good information about the stairlift,showed how to use the lift, went through everything step by step, very professional and very pleased, thanks very much

Quick quote and installation. Only one issue straight after installation but resolved promptly.

Excellent customer service from start to finish.
They left no mess at all at my elderly mother’s house and she is very pleased

The company provided an excellent service from first contact through to completion. At each stage, staff were professional and courteous, there was no pressure from the team, including the representative who visited my parents home to discuss products, fitting and cost. Overall a great service I’d be happy to recommend the company unreservedly.

Found this company very good product and instalation and follow up service very helpful and friendly + professional service .. its been an incredible life changing experience after Major surgery.. to get upstairs.