Hampshire Generators Reviews 

Just had a long conversation with Andy-M via phone. Very helpful man, took time answering questions and advising me about my solar panels. Andy knew exactly what help I needed, was very polite and did not rush me.

I have moved this up a couple of stars... sadly they use Fed Ex, the worst courier in the world. however they did manage to get it to me just in time in the end after a bit of stress.

Have used them before and been ok. But after getting an offer for something come through on e mail. I made purchase and it said it would be delivered on Friday so went for it. Usual stuff delivery company said we were not in, and we have CCTV and the usual triggers so you can tell if some ones been here (lies) Trying to get up date.. waiting in hanging around no reply from any one fed ex or Hampshire generators. ... wasted a couple of days and still do not have what I wanted and I could have borrowed one still might have to... what a waste of time.

Very helpful support over the phone and then backed up with a prompt speedy repair service. Glad I originally purchased through Hampshire Generators as it’s only when equipment goes faulty that you find out how good the customer support is.

"The item showed as in-stock by Hampshire generators this was clearly a lie also have screenshots of the so called in stock item but it took them a month to not send it as they scrambled
to source the item regardless of being honest and just coming clean After numerous emails, they finally refunded me. A complete waste of time. I’ll never use this site again."

I have been looking to buy a portable power supply for many months. I found the website of Hampshire Generators and I was very impressed by the site and the abundance of information.

Today, I went to visit their site in Hampshire and was equally impressed. A friendly welcome, followed by excellent and impartial advice. Nothing was too much trouble, everything was explained in a clear and straightforward way. Any questions I had about the world of batteries, were answered and I learnt a lot from the very knowledge Andy.

If you are looking to buy any kind of power source, petrol, or electric, I would suggest you pay Hampshire Generators a visit.

Highly recommended and I look forward to conducting more business with them

I’ve bought quite a few items from these guys over the years and I cannot fault the sales or my after sales experiences. The pre sales support is excellent and this company is not just another box shifter they are quite the opposite, these guys are experts in their field and truly want you to go away happy and armed with the right solution for your application. Having now had to return an EcoFlow battery under warranty I can quite honestly say the service I received from Lucy in returns was excellent and so was the service I received direct from Ecoflows tec support. I can highly recommend Hampshire Generators and their range of EcoFlow products. Well done.

Not only do these guys have the best deals around but there customer service is 2nd to none and they went above and beyond to make sure they mat my needs in every way. I will definitely be using them again. A special shout out to Holly for helping me out

We purchased a power station from the above. It developed a fault under warranty and had to be returned back to Hampshire Generators.
The process went very well from start to finish. Our after sales contact was Lucy and she has been great. She did everything she said she would and responded promptly to any emails I sent. When I bought the device Hampshire accommodated my requested delayed delivery date without question and it arrived exactly on time.
I would definitely recommend this company.

Very unhappy customer here. I ordered about £3000 worth of equipment (in 5 boxes) over 3 weeks ago and i'm still waiting for the last of it to be delivered. I'd been making almost daily phone calls to the office to try and find out when my boxes were arriving. I was promised a callback day after day and didn't received one. A couple of times i was told that they don't know when the delivery is coming, only for a box to show up out of the blue! When i was eventually given a call back, days later, i was told that one of the boxes was incorrectly labelled and that the delivery company wouldn't deliver it! I was then offered the opportunity to make the 2 hour round trip to go and collect it myself!! I politely declined. They tried to pass the blame repeatedly onto the delivery company TNT. After 3 weeks of delays, unnecessary hassle and failed promises, i told HG how unhappy i am with their service and that i can still not use their system properly due to one of the boxes still not being delivered. I told them that i would be leaving bad reviews unless they can adequately compensate me. I said i felt a 10% discount was fair. They first said they would give me a £25 voucher, and then they offered £50, which i accepted. I feel this was very stingy considering the cost of the goods. I will not be using this company again, which is a shame because i think their products (albeit not their own) are likely mostly good.

You can always judge the quality of a company by the courrier they use. Hampshire generators use FedEx so what more is there to say.
Order#96348(31st March 2025)

Very fast delivery times. Great communication. Had a glitch and no issues helping me out. Fortunately issue rectified itself . Can't recommend enough

I ordered an item that was out of stock, so I expected a bit of a wait. There was a further delay; however, I was kept informed and updated, which I really appreciated. Once dispatched, the item arrived quickly. Their customer service was excellent—friendly and always quick to respond. I'm delighted with my purchase, and it was much cheaper than anywhere else. Would happily recommend!

I’ve not used it yet, but it came in good time and condition.

It looks great, 4stroke it better than 2stroke
Very well priced too.
Thank you

Accidentally ordered the wrong product for my campervan conversion and contacted Hampshire generators via email informing them what I had done. Holly from their team responded within 30 minutes and quickly dealt with my mistake by cancelling my order.
I have now ordered the correct item and the team have been open and honest about the delivery dates. This is a breath of fresh air and I would recommend this company.

I had a great experience with Hampshire Generators when I purchased a few products from them two years ago. Recently, one of the products failed, and they promptly handled the issue by working directly with the manufacturer. They ensured I received a replacement quickly, with minimal hassle. Their after-sales service was highly professional, keeping me informed throughout the entire process. Highly recommended!

Absolutely shocking service! We ordered a generator for our food van and it was in service for less than 2 months when we started having issues. Upon speaking with the technician on the phone they had recently had a few of the same generators stop working due to inverter issues. They finally agreed to take the generator back back in October. I have chased and chased will little to no response. This put me out of business for 2 months before I eventually saved up enough to buy another generator. I nearly lost my whole business because of the pure incompetence of this company. I have now demanded a full refund for the generator as it is no longer needed and I am being completely ignored. So now they have the generator and nearly £1000 of my money. I will be processing county court proceedings very shortly.

If you a small business or a start up business avoid this place like the plague.

I was interested in a generator but because I live in Guernsey I called first first to find out if they could shipped it.
And they say yes . After just 3 days I received the item . Incredible.
Amazing customer service very prompt extremely professional and attentive even by email.
💯 recommended.

Simply the best! Fantastic price for a stunning piece of kit. Great communication and good as, delivery. Drama free and a transaction I'd happily repeat. If you're looking for a great website, with insanely competitive prices for big brand products, this is the one for you... Noone, including the manufacturer was anywhere near them on price, or availablity.

Placed an order for Excel Power XLD9500Q 6.5KW Diesel Generator from Hampshire Gererators on 2nd January 2025 - it was delivered on 6th January 2025 - and that includes a week-end !!!!
After placing the order I was contacted by Holly Daruvala giving me delivery details - estimated on Tuesday 7th January by Palletways - Holly continued to update me and the delivery was made in the confirmed time slot on Monday 6th - the Palletways arrangement is for kerbside delivery - but the driver who was single-handed asked where I need to get the heavy machine to - I jokingly told him that I had to get it to a shed 100ft away up a garden path - no problem - maybe because I'm 83yrs of age and did not look as if I was up to it - he even put it into the shed.
I sent an e-mail to Holly telling her how well the delivery had gone and included a minor operational query - this morning I even received the answer to the query from a member of the Service team !
To sum up the service from Hampshire Generators and Palletways has been first class.
Regarding the Excel Power XLD9500Q 6.5KW Diesel Generator I have not yet commissioned it and it would be too early to review.

Fantastic service from start to finish,5 stars from a very happy customer thanks guys.