Hamper Moments Reviews 94

It took time to be delivered but it was good.

The recipient of the chocolates said they were lovely. Nice box and design.

I wouldn’t even give this company a one star rating! I ordered a gift for my friend on 16th March, up to date it hasn’t arrived. I did email the company to let them know and I got a very rude response! They obviously do not put the customer first and I would suggest they go on a customer service course !!!!!!!!!!

Customer care could be better. A little more reassurance regarding delivery date would be helpful when ordering for a third party.
However, gift has arrived before Easter
(which is a relief.. as it was a box of Easter eggs) Receipient seems pleased.

Item not delivered no updates, no reply. I have messaged them several times no reply After 1 week is still shows as order awaiting fulfilment. I only ordered from these because the website did not say the item was out of stock. Going to go down the chargeback route I think.

I placed three orders on this website, but my experience was very poor. The delivery hasn't arrived yet, even after 20 days. And when I message them, they don't even reply. This is a very poor service.

I ordered 2 hampers both have not arrived

My parcel was ordered on 10th February and it has still not been delievered.
Have tried emailing, texting and contacting on the live chat.
However, I have not received any communication from the team.

Cancelled my order and said that it was me who cancelled it!! Emailed to ask what happened and haven’t got a response

Box arrived with 4 items in it (l ordered medium size box) l item was 2 days within date and another from a multi pack not to be resold When l contacted them they were not very pleasant. Offered 30% back or return item. When l asked for a return label they said send in original packaging and put ‘return to sender’. I got a full refund from Etsy. When HM found out they were rude to me. Avoid

I have not received the product

Super fast delivery.

Ordered a bag of mixed chocolate sweets the sweets have obviously been exposed to heat dry and off colour ...also contained NUT clusters covered in chocolate !!! With no mention of nuts on the site or on the packaging ! DANGEROUS !

Absolute disgrace the photo showed a hamper and this was a conplete joke came with piss all sweets for what i paid

Item was delivered. These were the face masks. All the ingredients are in foreign which is a red flag as they should be in English to be sold here. Can't check for any allergens. Sent a few emails no reply. Will be contacting the bank to get a refund

Cancelled my order without reason and issued a refund. Zero correspondence regarding the matter, despite numerous attempts to contact them

Great customer service text to make sure everything was ok with order would recommend

Very reliable service. Beela saved the day when I forgot to write my hamper message to my friend she added it for me after I’d placed my order. Can not fault this company and would recommend five stars all the way.
Lesley

Website very confusing and customer services is non existent.

I ordered the chocolate coins, then received an email stating I had cancelled the order which I definitely didn’t, tried to phone and sent and email stating I hadn’t cancelled no reply from either. No money was taken.