Halman Thompson Reviews 152

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often describing them as beautiful, well-crafted, and exactly as expected. Many people highlight the excellent service, noting the staff's helpfulness, efficiency, and pleasant communication throughout the ordering process. The care taken in packaging items for safe arrival is also frequently appreciated. However, some customers experienced issues with order fulfillment, mentioning delays in dispatch or receiving incorrect items. A few people also found the self-measurement process for custom products to be a bit challenging.

What people talk about most

Product

Clients share positive opinions on product quality. Many customers received top-quality products that were... See more

Quality

Reviewers express high satisfaction with product quality. Customers consistently praise the top-quality... See more

Staff

People report positive experiences with staff, consistently praising their helpfulness and professionalism.... See more

Order

Customers had positive experiences with their orders. Many reviewers praised the quick delivery, with some... See more

Service

Consumers find service to be positive. Many reviewers describe the service as exceptional, professional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really easy to order what I was looking for and great post order communication. Ordered a small copper splashback and it arrived exactly when they said it would. It’s lovely and I’m delighted with it.... See more

Company replied

Rated 5 out of 5 stars

Great experience with ordering a smaller piece of copper for a sink back splash. The team are helpful and double check all details. The website has accurate pictures and colours. Delivery was great, i... See more

Company replied

Rated 5 out of 5 stars

Our antique brass range backsplash and decorative hood strap were exactly what we expected. The items came when promised and expertly packaged for safe shipment. The staff that I spoke with were timel... See more

Company replied

Rated 5 out of 5 stars

Halman Thompson were brilliant at responding to my many emails! Anna was efficient and helpful regarding my bespoke order. Every step of the process was communicated thoroughly and quickly- delivery w... See more

Company replied



Contact info

4.8

Excellent

TrustScore 5 out of 5

152 reviews

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Rated 5 out of 5 stars

Lovely splashback

Lovely splashback. Very responsive team and the turn around time was very quick. Thank you

5 December 2021
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Reply from Halman Thompson

Thank you so much for the review Lise and glad you love the splashback!

Rated 4 out of 5 stars

Perfect product, great service!

I ordered a brass splashback and it is gorgeous. Can't fault the product. Sent in very strong and secure packaging ensuring the splashback remained safe and secure during delivery. Didn't get updates or confirmation for a delivery date as expected, but I love my item and am overall very happy with the service.

12 November 2021
Rated 5 out of 5 stars

Amazing service

Amazing service. Bought two samples and had regular contact on email regarding any questions. Will definitely be ordering my kitchen copper splashback from them.

Efficient service

29 October 2021
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Reply from Halman Thompson

Thanks so much Amie !

Rated 5 out of 5 stars

Brass splashback

We ordered a brass splash back and the finished product is stunning. Great craftsmanship combined with personal and efficient customer service.

22 September 2021
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Reply from Halman Thompson

Thank you so much for the review ! And so happy you like your finished piece!

Rated 5 out of 5 stars

Great service

Very helpful staff responding to my queries. The sample I ordered came in good condition well packaged and in good time. Looking forward to ordering the full splashback once my kitchen is finished.

6 September 2021
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Reply from Halman Thompson

Thanks so much for the review Helen and we look forward to hearing from you soon!

Rated 5 out of 5 stars

Very happy

We are very happy with our copper splash back . We were sent a picture of it before postage which I thought was very good practice .
We have also been given advice on how best to look after it .
Donna

31 August 2021
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Reply from Halman Thompson

Hi Donna, thanks so much for taking the time to review ! We really appreciate it !

Rated 5 out of 5 stars

Great service and product

Great service. Communication and photo from Josh to check I was happy with the product.
The copper looks amazing behind my cooker. Just what we wanted. A very reasonable price as well.

17 May 2021
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Reply from Halman Thompson

Thanks so much Abi !

Rated 5 out of 5 stars

Just want to order more now!

Service was fantastic; Josh contacted us to find out what we wanted and checked in to make sure we were happy with the product before it was sent. When it arrived it had clearly been packaged with care and attention, and now we just can't wait to get it in place in our kitchen!

28 April 2021
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Reply from Halman Thompson

Thanks so much Amy - we can’t wait to see the pictures!

Rated 5 out of 5 stars

Copper splashback

We purchased an aged finish copper splash back, we received an excellent service from beginning to end. Josh was so helpful with advice - the replies were always prompt and nothing was too much trouble.
They will be first on my list if I need any more copper splash backs.

24 April 2021
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Reply from Halman Thompson

Thanks so much Simon - so pleased you are happy with your splashback!

Rated 5 out of 5 stars

Gorgeous aged copper splashbacks

Absolutely beautiful product. We’re so pleased with our copper splash backs. Josh was really helpful and kept in contact with us throughout to ensure we had the finish we wanted. Highly recommend!

18 April 2021
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Reply from Halman Thompson

Thanks so much Lisa ! Can’t wait to see pictures!

Rated 5 out of 5 stars

Fantastic service from order to…

Fantastic customer service from order to delivery and great aftercare too. The product is incredible quality and looks fantastic, and it’s even more impressive considering the speed at which a completely bespoke item was created and supplied. The finished result is even better than we had hoped, I would definitely use Halman Thompson again.

31 March 2021
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Reply from Halman Thompson

Thanks so much Daniel - we really appreciate it! Looks great too!

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