Halman Thompson Reviews 152

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often describing them as beautiful, well-crafted, and exactly as expected. Many people highlight the excellent service, noting the staff's helpfulness, efficiency, and pleasant communication throughout the ordering process. The care taken in packaging items for safe arrival is also frequently appreciated. However, some customers experienced issues with order fulfillment, mentioning delays in dispatch or receiving incorrect items. A few people also found the self-measurement process for custom products to be a bit challenging.

What people talk about most

Product

Clients share positive opinions on product quality. Many customers received top-quality products that were... See more

Quality

Reviewers express high satisfaction with product quality. Customers consistently praise the top-quality... See more

Staff

People report positive experiences with staff, consistently praising their helpfulness and professionalism.... See more

Order

Customers had positive experiences with their orders. Many reviewers praised the quick delivery, with some... See more

Service

Consumers find service to be positive. Many reviewers describe the service as exceptional, professional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really easy to order what I was looking for and great post order communication. Ordered a small copper splashback and it arrived exactly when they said it would. It’s lovely and I’m delighted with it.... See more

Company replied

Rated 5 out of 5 stars

Great experience with ordering a smaller piece of copper for a sink back splash. The team are helpful and double check all details. The website has accurate pictures and colours. Delivery was great, i... See more

Company replied

Rated 5 out of 5 stars

Our antique brass range backsplash and decorative hood strap were exactly what we expected. The items came when promised and expertly packaged for safe shipment. The staff that I spoke with were timel... See more

Company replied

Rated 5 out of 5 stars

Halman Thompson were brilliant at responding to my many emails! Anna was efficient and helpful regarding my bespoke order. Every step of the process was communicated thoroughly and quickly- delivery w... See more

Company replied



Contact info

4.8

Excellent

TrustScore 5 out of 5

152 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Somerset Brass

Absolutely brilliant company with plenty of help from Josh

25 November 2022
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Reply from Halman Thompson

Hi Claire
Thank you so much for the kind review ! We hope you love your Halman Thompson piece and look forward to seeing pictures !
Thanks
HT

Rated 5 out of 5 stars

Perfect

Incredibly good communication and fast service. Especially impressive given it was a large item, made to fit into my timeline and at short notice.

The aged copper backing for my kitchen looks stunning.

21 November 2022
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Reply from Halman Thompson

Hi Alastair
Thanks so much for taking the time to review - we really appreciate it
And so pleased you like the piece we made for you!
Look forward to seeing as many pictures as possible!
All the best
HT

Rated 5 out of 5 stars

Great customer service

Great customer service
Thank you
Our customer was delighted with their brass upstand
james@thekitchendoctor

3 November 2022
Unprompted review
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Reply from Halman Thompson

Thanks so much for taking the time to review us James - and great your customer was happy with the upstand! Let us know if you ever need anything else. All the best - HT

Rated 5 out of 5 stars

Great service

Great service. Great quality metalwork. Easy to fit diy.

I am really happy with my brass splashback. Cheaper, quicker to fix and easier to clean than tiles and the service was great too. The first splashback I ordered got bent in the post and it was replaced promptly with no quibble.

20 October 2022
Unprompted review
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Reply from Halman Thompson

Hi Lisa - great news that the second one has worked out so well! Thanks so much for taking the time to review us, we really appreciate it. Anything else we can ever help you with please let us know - HT

Rated 5 out of 5 stars

Excellent customer service

Website was very informative and had both email and telephone communications, both of which were helpful and the customer service was excellent and efficient

5 October 2022
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Reply from Halman Thompson

Thank you so much for the review, we really appreciate it and happy we were able to help

Rated 5 out of 5 stars

Great service from order to delivery…

Great service from order to delivery and really pleased with our new splash back with looks fantastic

16 September 2022
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Reply from Halman Thompson

Thank you so much for taking the time to leave us a review! So happy you like the piece and we look forward to seeing images of it once up! All the best HT

Rated 5 out of 5 stars

Copper splash back

Great company, excellent product. I ordered a distressed piece of 2mm copper 1470x950 wide. To go behind the hob.
It looks like a piece of art.
I highly recommend this company and will definitely use them again.

7 September 2022
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Reply from Halman Thompson

Hi Lee - thank you so much for your review - we are so pleased you love your piece! Please do send over pictures - we would love to see and share them! Thanks very much HT

Rated 5 out of 5 stars

Great service

Great service, regular updates and beautiful finished product.

2 September 2022
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Reply from Halman Thompson

Hi Tara, thank you so much for taking the time to review and we are delighted you like your Halman Thompson piece! We look forward to seeing pictures ! Thanks HT

Rated 5 out of 5 stars

Delighted with my copper splashback

I ordered a brushed copper splashback and the service and delivery was just excellent. Arrived within days in very robust, protective packaging and the piece was cut well, to the size ordered. The splashback is now installed and looks beautiful - it even came with a little pamphlet on how to care for the copper. Time will only improve the look as it takes on its own natural ageing.
Very much recommend the company and the product.

14 August 2022
Rated 3 out of 5 stars

Nice product

Nice product but disappointed that the samples cost £20 each.

13 July 2022
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Reply from Halman Thompson

Many thanks for taking the time to leave us a review. All feedback is very much welcomed as it gives us the opportunity to be able to look into potential issues and improve our service.

We do apologise for the delay in receiving your samples as we needed to produce one of them which held up delivery in this instance

We are very sorry that the samples that you received did not meet your expectations. Please let us know what you were originally looking for and we will do our best to find samples that match your requirements and resend free of charge.

Kind Regards,

Halman Thompson

Rated 5 out of 5 stars

I love the splashback In brass its just…

I love the splashback In brass its just perfect for my kitchen and also very professional and friendly people there showed me the product before the final finish for my approval brilliant

16 June 2022
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Reply from Halman Thompson

Thanks so much Linda ! We really appreciate it!

Rated 5 out of 5 stars

Excellent

Excellent product that was immaculately cared for in shipment process.

3 May 2022
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Reply from Halman Thompson

Hi Andy - thank you so much we really appreciate it !

Rated 5 out of 5 stars

Bespoke and best in class

Josh and the Halman Thompson team were excellent from start to finish. The piece we requested was bespoke and required an external company to finish it to our required design - Josh dealt with all of this and made the image in our minds a reality.
On top of this, their pricing is very competitive and delivery was prompt.
We cannot recommend them highly enough and we’re already thinking of where else we can incorporate more of their work around our home!

21 April 2022
Unprompted review
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Reply from Halman Thompson

Hi Matt
Thanks so much for taking the time to review us. Look forward to hearing what other ideas you come up with!

Rated 5 out of 5 stars

The splash back was just the finishing…

The splash back was just the finishing touch we wanted for our kitchen. The workmanship is clear to see. We were kept informed the whole way through the process from order to dispatch. Thank you again. Would highly recommend.

6 April 2022
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Reply from Halman Thompson

That’s amazing Suzanne and thanks so much for letting us know and your review.
Thanks from all of us at Halman Thompson !

Rated 5 out of 5 stars

Really happy with our new splashback

Really happy with our new splashback. Ordering was easy. Arrived sooner than expected and was very well packaged. Fitted it myself in minutes. Really impressed all round. Thanks.

26 March 2022
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Reply from Halman Thompson

Thanks so much for the review Peter - look forward to seeing pictures!

Rated 5 out of 5 stars

5 star

Their service and communication is outstanding. Josh has made a piece of beauty and I can't wait to finish my project.The whole process, from ordering, to Josh sending progress pictures and delivery was superb. the copper looks fabulous.

27 January 2022
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Reply from Halman Thompson

Thanks so much for the review Conley - can’t wait to see pictures of the piece up!

Rated 5 out of 5 stars

We received a beautiful aged copper…

We received a beautiful aged copper oven splash back.
Firstly, we had compared price to an 'aged copper' glass covered print; it was comparable/possibly cheaper getting the real thing!!
Secondly, we got a friendly email, directly from the craftsman, with a photo of the piece, to check we were happy with the amount of verdigris before putting the finishing coat on.
The finished piece is beautiful, so much depth.

27 January 2022
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Reply from Halman Thompson

Thank you so much for taking the time to review- can’t wait to see images of the piece once up!

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