It no longer produces steam after about 6 months of twice daily use. It has been inconsistent in steam production, sometimes working as advertised, but more often failing to deliver steam to both eyes... See more
Company replied
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See what reviewers are saying
Not recommended. Customer service is terrible. Product information is insufficient prior to purchase. When we found out that the lasers used by the system could be dangerous, we were told we couldn’t... See more
Company replied
I recently bought this cervical traction device, and it's fantastic! The customer service was excellent, answering all my questions. Shipping was super fast, arriving in just a few days. The product q... See more
Great product. Great for night treatments without disturbing anyone around with loud noises. Easy to clean. Product came with good procedures to follow and they are easy to read. What helpful product... See more
Company details
Written by the company
Here at Halipax, we aim to create a healthy lifestyle that assists every individual to de-stress, relax, unwind and streamline a pain-free life and at the same time feel and look amazing. The core values that we’ve built and operate are by letting us empower our staff to deliver the best at-home recovery and care device solutions and enable them to improve the quality of life for every individual.
Contact info
5824 Indian Terrace Dr, 93063, Simi Valley, United States
- admin@halipax.com
- halipax.com
2.9
Average
285 reviews
Hasn’t replied to negative reviews
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Reply from halipax.com
We're absolutely thrilled to hear that our product has worked effectively for you! Knowing that it has helped alleviate your pain and brought you happiness is incredibly rewarding.
Customer satisfaction is our ultimate goal, and we're grateful that our product has made a positive impact on your well-being.
Did not work at all.
17 May 2023
Great work
This is my third time using this company! They are quick and the tint looks awesome! I also recommended Halipax to my boy and he loves his tint job as well.
29 June 2023
Reply from halipax.com
Thank you so much for being a loyal customer and for your positive feedback! We truly appreciate your continued trust in our company and products.
Cervical device
I really enjoy using my cervical machine. The heat and current are terrific. I can feel a real improvement.
15 July 2023
Reply from halipax.com
We're absolutely thrilled to hear that our product has worked effectively for you! Knowing that it has helped alleviate your pain and brought you happiness is incredibly rewarding.
I love this unique product that fixes my old injuries.…
I love this unique product that can find all my muscle injuries and fix them! It's great!
15 July 2023
Reply from halipax.com
We want to express our gratitude for sharing your positive experience with the product! Your kind feedback means a lot to us, and we are delighted to hear that you are satisfied with both our products and service.
Customer satisfaction is our top priority, and it's heartening to know that we were able to meet your expectations and provide you with a positive experience.
Absolute garbage
Absolute garbage, tried to return and was told we couldn’t after one use!! Buyer beware…
15 July 2023
Reply from halipax.com
Thank you for providing your feedback. We appreciate your concern, but it is important to clarify that our records indicate that we indeed emailed you the return instructions on 9/29/2022, immediately after you requested a return. However, we have not received the product back from you as per our records.
Reply from halipax.com
We apologize for any inconvenience you experienced with our product. We understand how frustrating it can be when a product doesn't meet your expectations, and we're sorry that it didn't work for you.
Regarding the return, we sincerely regret any difficulties you faced. Our return policy is designed to ensure customer satisfaction, and we strive to address any issues promptly.
Based on our records, it appears that your inquiry to return the product was made after the allowed return timeframe had passed.
For my personal preference I would have…
For my personal preference I would have liked to have had more of a decompression/stretch
25 May 2023
Reply from halipax.com
Thank you for sharing your feedback with us. We truly value your input, and we appreciate you taking the time to express your preference.
We understand that different individuals have unique preferences when it comes to using our product. Your feedback is valuable in helping us understand how we can improve and meet the diverse needs of our customers better.
We are continuously working to enhance our products and offer the best possible experience to all our customers. Rest assured that your suggestion for more decompression/stretch will be taken into consideration for future product development.
Customer service is excellent
Customer service is excellent. I will continue purchasing from this company again
5 June 2023
Reply from halipax.com
Thank you so much for your positive feedback! We are thrilled to hear that you had an excellent experience with our customer service.
Customer satisfaction is our top priority, and we are committed to providing the best possible service to our valued customers like you.
We truly appreciate your support and loyalty. It's an honor to have you as a customer, and we look forward to serving you again in the future.
I never even received my package
I never even received my package! I called / emailed about my troubles and the representative told me I had to file a claim with the shipping service they use. When I reached out to DHL shipping services they informed me I needed a written statement / consent form from Haliplex to be able to even file a claim! I never bothered reaching back out to Haliplex because I was so aggregated about the whole situation. They should be more equipped to handle shipping issues and warn you of what exactly to do when these problems happen. No one followed up or reached out to see if anything came of my issues I had! For such expensive products they carry they should have a better customer service department to help you with issues like what happened to me!
30 March 2023
Reply from halipax.com
Thank you for your feedback. Kindly be informed that submitting a claim for a lost package does not necessitate a written statement from our end. It is important to mention that your DHL tracking information, along with the delivery proof, confirms the successful delivery of your order on Wednesday, April 12, 2023.
However, we understand your situation as a customer who claims to have not received the order. In order for us to initiate the process of resending a new replacement, we kindly request you, as the recipient, to file a claim accordingly. This will enable us to address your concern and take appropriate action to resolve the issue.
Personal Use! If you use the product, you'll know how well it works or does'nt work
Personal use
15 July 2023
Reply from halipax.com
We want to express our gratitude for your positive feedback! Your kind words mean a lot to us, and we are thrilled that you are satisfied with our product.
Reply from halipax.com
.Thank you for sharing your experience. We're thrilled to hear that our neck brace has been a great help to you. Your satisfaction and well-being are our top priorities, and we're delighted that our product has made a positive impact.
Reply from halipax.com
Thank you for your fantastic feedback! We're thrilled to hear that you love our product so much that you've purchased a second one. Your satisfaction is our ultimate goal, and we're delighted to have met your expectations.
We appreciate your loyalty and support in choosing our product again. It means a lot to us that you find it fabulous and beneficial.
Countless spam emails
Initially, I was happy with the product. But since the delivery I get bothered nonstop with these rating emails. It sucks!!! If, for every product I order online, I get 10 or more emails to rate my product, I prefer not ordering anything anymore!
9 January 2023
I was so hopeful but cannot recommend
I was so hopeful that this would help with my cervical degeneration and neck arthritis; however, after trying it many many times I had to donate It to the Goodwill. It caused me major pain each time I used it. Sorry to report that I cannot recommend based on my experience.
1 November 2022
Excellent device
Excellent device - especially after a long day at your desk and when you have a headache
2 May 2023
The product does not work as advertised…
The product does not work as advertised and no refunds will be provided. This is a total sham.
reply to your reply:
I did receive your email and according to your refund policy this particular item you stated was not eligible for a refund. You policy states that is eligible for a store credit at 20% off of the initial value only and if returned in 14 days. If you are willing to make an exception I will send back immediately for a refund understanding that there is a 25% restocking fee. Please advise.
1 June 2023
Reply from halipax.com
On June 12, 2022, we sent you an email containing the instructions for returning the product in order to initiate a refund. Regrettably, we have not received the returned product from you as per our instructions. Instead, you emailed us expressing your intention to provide feedback on our social media advertisements, cautioning potential buyers.
Lousy product
Lousy product. It doesn’t fit any part of the face. I asked to return it and they refused.
1 February 2023
Not recommended
Not recommended. Customer service is terrible. Product information is insufficient prior to purchase. When we found out that the lasers used by the system could be dangerous, we were told we couldn’t return the device. Most information needed to make a proper decision came after the purchase. We opened a credit card inquiry due to the above concerns. When trying to do so, the credit card company told us that the vendor provided information that showed that the purchase was final. Get all the information you need before buying this product. What a shame.
28 November 2022
Reply from halipax.com
You never returned our product and opened a chargeback and when we asked you on 11/28/2022 to return it you emailed us that you were out of the country and will return it when return. You never did!
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