Haleon Reviews 32

They ruined a really good and unique product Sensodyne. Now the products has been changed to this blue slime gel. They feel horrible, they HURT, they taste awful, and they don’t even work. They don’t reduce the sensitivity of the teeth anymore or even clean the teeth properly. There were reasons why people were using Sensodyne, and they took all those away. Before Sensodyne was a brand toothpaste with a good professional reputation and now you can find them cheap in a sale.

My review concerns the packaging for the Haleon Piriton 500 tablet drum. I don't question whether the tablets perform as intended - if you can get to them. My wife, who is physically able to carry out day-to-day tasks, was unable to open them! She could not pull off the plastic sealing strip that has to be removed to take off the lid. I tried, having a stronger grip between finger and thumb, but had to resort to a pair of pliers. I was then with some force able to prise off the lid. We decided to decant the tablets into an easier, secure container. I replaced the lid and then tried to remove it, without success. Turning the tub back and forth in the changing light I then saw some writing embossed in the lid, so helpfully white on white, "Line Up Steps". What steps? Then I realised that on the lid and the tub there were some odd markings. I tried lining those up and with strong pressure from my thumb I was able to remove the lid. I'm not stupid (I have an engineering degree) and I'm not physically weak but this packaging nearly beat me. This may sound trivial but this company clearly hasn't thought about it's customers. Yes the packaging has to be childproof but not to the extent that elderly people or those with physical impairments affecting their grip or sight have to fight to get into the drum; I almost gave up and resorted to cutting my way in with a knife. Why am I putting this on Trustpilot - because the company seems keen to make it impossible to give them feedback despite a promising box on their website; this just takes you to product pages. If the letters on the lid had been in a contrasting colour it would help and the "steps" - why not just use an arrow on the lid and drum? most people would realise that two arrows should be lined up even without instructions.

I purchased Corsodyl toothpaste, which strapline reads:
‘Daily fluoride toothpaste for healthy gums & strong teeth’ what is doesn’t tell you is that is stains your teeth! My hygienist told me that it is common knowledge with dentists and they don’t advise customers to purchase it as the ingredients contained are known to stain teeth!

This product should not be sold in the UK as is misleading.

Bulging eyes, shocked faces, attention-seeking youtube like trash content. This is not how a company should sell a medicinal product to its potential users.

Instead, it should be like a consultation with a medical professional -- information, footage of the product, and not shocking images to hijack ones nervous system to get momentary attention.

Bad product, Poligrip products are horrible, you say super hole that's told twelve hour hold, some of the products are garbage.. She close your company down..

Used sensodyne gentle whitening toothpaste for decades with no problems. Recently bought some from local discount store, noticed it was a blue gel, not the white paste I was used to. Upon using it, my gums felt sore & were very red. I thought maybe I had been too harsh with brushing, but on further use with purposeful gentle brushing, my gums continued to feel sore & were very red immediately afterwards. I started to wonder if I had unknowingly bought a counterfeit product as I noticed the manufacturer on the tube is different. Upon researching I have found Haleon & Glaxosmithkline have separated & since Haleon have taken over manufacturing the product, the ingredients have changed & it looks like a lot more chemicals are being used, which is why it's causing me to have sore, red gums. Really annoyed that this has happened but been kept very quiet from the consumers. I will have to find a different brand of sensitive toothpaste now. You are fools Haleon if you thought us consumers would not notice.

I asked which of their toothpastes did not have SLS or Artificial sweetener.
They write back to ask which toothpaste I'm referring to??
I say if I knew that ,I could look up the ingredients myself.
They are utterly ignorant.
After reading reviews here ,I won't be going near any of their brands.
Bad sign when they don't reply to any of these reviews.

This toothpaste & mouthwash seriously made my mouth so sore. It's supposed to help with sensitivity but it actually caused mine. I complained by email & was told very simply they won't refund me.
I'm so annoyed.

Haleon/ Fandango Possible Rebate Scam
Haleon is working with Fandango Loyalty Solutions, LLC to provide customer loyalty rewards. They sent me an email saying that if I purchased $25 of their products they would send me a $10 gift card. I made the purchases and sent photos/screenshots of my receipts and proof of delivery, but my claim was denied without giving a specific reason, so I was left guessing what was wrong. I was again denied even after submitting multiple versions of my receipts. I can only assume that if they make the rewards program so challenging, that they will make money from people buying more of the product without ever having to pay out any rewards. They also had several paragraphs of consent agreements for them to share your personal and medical related informational with anyone they seemed fit. I filed a complaint with the FTC. The sad thing is that I was a huge fan of Emergen-C but no longer. I feel I cannot trust them anymore, especially in view of the several lawsuits filed against them about mislabeled packaging.

Date of experience: May 02, 2025

I bought their product on the 9/03/25 and made me physically sick. I tried their ultra toothpaste and since using it has left me with a salty taste in my mouth. Also their mint mouthwash is ok, but still been physically sick and salty taste in mouth. I just go off the phone today the 10/03/25 thanks make member said have you been to a dentist. I said no as I don't get any benefits. He said this will get reported to your recent email off the 9/03/25 when I sent it. He said you will not get full refund or another replacement product. Was going try the un ultra toothpaste but I don't think I'll bother. After pay upto £10 it's not worth the money.

In evaluating their "Eroxon" product and claims, one cannot find any mention in their literature of the active ingredients of the drug, which is standard labelling protocol throughout the industry worldwide. The downloadable product information, which is in nonstandard form, states "DO NOT USE EROXON® IF: • You have an allergy (hypersensitivity) to any of the product ingredients"---which are not given. Numerous promotional statements claim it's "clinically proven", but no published studies--not a single one--are referenced. Also claimed that the product is "FDA cleared", a peculiar description since the usual terminology consumers seek is "FDA Approval". Reading the FDA info more thoroughly on their site, the FDA has "cleared the product for "marketing" indicating that it contains nothing but "alcohol and water causing a cooling affect to stimulate....". So it's a full-on fraud, a patent medicine sold by preeminent shysters. A placebo at best at about $6 an ounce.

POOR QUALITY CONTROL AND LACK OF SUPPORT

1.
Many other people also report:
LOT codes and expiration dates on products often missing

2.
Their customer support ignores emails. Their phone support is only in Bulgaria where they fail to provide competent support. In fact they lie. Such as false promises they'll pay for package return incl. pickup of defective product

3.
Their NJ headquarters lacks a company operator, only a security desk who lacks even basic department connections

The medical team doesn't answer specific questions directly. I called about a question that was sent to the medical team and got an email response from a customer rep. I just wanted to know how much sugar is in one chewable tablet of gaviscon and the response the medical team sent to the customer rep copy and pasted:" We are contacting you in regards to your inquiry about Gaviscon.Our medical team has provided the following answer to your question:
"Please note that Gaviscon range of products are categorized as OTC (over the counter) drug products. There is no requirement to provide nutritional content for drug products.
Prior to using a product, we recommend that you always check the list of ingredients printed on the product label, carton, or patient information leaflet and follow the instructions for proper use and storage.
We hope that you are satisfied with the answer provided and if you have any other questions, always feel free to contact us." Well I did write back and let them know that I did read the ingredients and know that sugar is part of it but for medical reasons need to know how much because it determines if I use 1 or up to 4 of the tablets as the directions give a range. So the email response I get is : "We are sorry that the response from our medical team wasn't satisfactory. As much as I would like to, we cannot forward the inquiry a second time, as our medical team has already provided a response." All I can say is the company that used to own Gaviscon was much more responsive.

Overpriced products that don’t work