Even though I live in Canada, my purchase arrived in a timely manner. The wig was absolutely beautiful everything I would hoped for it just didn’t fit right as my head is too small. The return process... See more
Company replied
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Review summary
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Reviews shaping this summary
I have used HairWeavon a few times, I live in Portugal and postage can sometimes be an issue. With my latest purchase the delivery was super quick The wig I purchased was Ignite petite by Jon Renau... See more
Company replied
You really know a company when you have a concern or problem with your order. I had a problem and they quickly lined up a phone consultation and also followed up via email. I was very satisfied with... See more
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I adore this company. I've ordered products from them several times, and they've always been of the highest quality and the delivery is very fast. The wigs and their care products, made by Jon Reanu,... See more
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Company details
- #2 of 2 best companies in Wig Shop
- #2 of 3 best companies in Hair Replacement Service
Information provided by various external sources
Specialists in Wigs, Hair Replacement Systems & Topper Hair Pieces for Men & Women. Balding, chemo, alopecia, thinning. Shop Online or Visit our Wig Shop
Contact info
302 Rathmines road lower, D06 R3K6, Dublin, Ireland
- +35314303978
- info@hairweavon.com
- hairweavon.com
4.7
Excellent
720 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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The wig looked nothing like it was…
The wig looked nothing like it was portrayed and it wasn't even the right color.
23 February 2024
Reply from HairWeavon.com
Hi Rkaye, thank you for sharing your experience with your new Relax Large. I can confirm that the colour you received was exactly what you ordered, though we will be glad to assist you in matching you to a different colour if you would like.
We are sorry to read that your order did not meet your expectations, though we would of course be delighted to assist you in finding a new piece you are happy with. Please reach out to our customer service, and we will be glad to help. Take care, and as always we are here to help.
Reply from HairWeavon.com
Thank you, Laura, for your lovely review and for sharing your very kind thoughts about our customer service! We are so glad Mary was able to assist you, and we look forward to supporting you further. Take care!
Excellent customer service from Mary
Excellent customer service from Mary
A muddle with my order solved very efficiently!
8 January 2024
Reply from HairWeavon.com
Thank you, Mairead, for sharing your kind words about our customer service! We are so pleased that we were able to resolve your issue with order delivery so quickly. We look forward to supporting you again soon!
Very reliable site
1) Great courtesy of the staff
2) punctuality in shipping
3) wonderful wig
29 January 2024
Reply from HairWeavon.com
Thank you, Daniela, for sharing your reasoning for supporting our shop! We are so pleased that you are happy with our customer service and with our speedy shipping options for our high quality wig selections.
The wig was perfect hairweavon was…
The wig was perfect hairweavon was great.i would highly recommend to other wig users.thank you.geraldine byrne.
4 January 2024
Reply from HairWeavon.com
Thank you, Geraldine, for recommending our services and our products! We are so grateful to be a small part of your hair replacement journey, and we look forward to supporting you again in the future.
First Rate Experience
Excellent products with even better communication and customer service.
I live in a country with difficulties in shipping and the customer service was amazing. I emailed prior to and after ordering. The response time was incredible.
You can order the same products from multiple sites and receive the same quality, but you will not receive the same service.
I highly recommend this company and will be ordering again.
15 January 2024
Reply from HairWeavon.com
Thank you for the glowing review, Danielle! We are so pleased you are happy with our customer service, and we look forward to supporting you again in the future.
Very dissatisfied with the store.
I contacted the store because my order shipped by UPS did not reflect a tracking number after a week. In the message I exchanged with the store, I wrote: "The estimated delivery date when I purchased the item was January 12, so I placed the order. I will be leaving France on the 14th so if there is a problem at this point I would like to cancel my order and get a refund". The store understood my intention, contacted UPS, and would contact me again as soon as the results came to the store. Then, on the 15th, without any contact from the store, I suddenly received an e-mail from UPS saying that they were going to deliver the package on the 18th. When I emailed the store, they said that they had reshipped the package, but they never contacted me as they promised to do, and I think it was a complete mistake on their part to reship the package while ignoring my request for a refund. And there was no apology for failing to contact me, although there was an EXCUSE, "Our processing team works diligently to send a very high volume of orders out as swiftly as possible. Because UPS was not able to locate your package, a new order was sent out to you straight away. The store also wrote, "If you will not be able to receive your new parcel, I would recommend getting in contact with UPS to arrange an alternate delivery date. I will not be back in France within the time frame that UPS will hold my parcel, so why should I have to pay for the return shipping? Why should I be refunded by the store for the amount deducted even the handling fee?Eventually I somehow received the package, but I didn't like the product and had to send it back via UPS. I had to pay 27 euros for that.Moreover, the amount refunded was 44 euros less than the original amount. Even though I put it on for only 20 seconds and then immediately returned it in its original packaging. It was very stressful and a lot of effort just to receive one package. The first time I bought something from this store I thought it was perfect, but this time I was very disappointed. I think you can tell the true value of a store by the way they handle any problems. I will never buy from this store again and will advise my friends to do so.
24 December 2023
Reply from HairWeavon.com
Good morning Yuka,
We are very sorry to read you were disappointed with your recent experience shopping with us. We aim to provide a compassionate shopping service to our entire customer community, so customer satisfaction is our utmost priority.
While we do not have any control over couriers or shipment progress I want to assure you that our team acted swiftly once we had determined that your item was lost in transit to ensure your parcel could be shipped to you without further delay. We do our very best to keep our customers up to date on their order developments as quickly as possible. Your reshipment was dispatched to you on the 15th of January, and our customer service team informed you of this on the 16th, once the shipment was collected by our courier service.
All returns are subject to a €25 restocking fee for synthetic hair pieces, and the cost for the shipment is not returned. This information is readily available on our website, though if you have any further questions on our return policy please let us know and we will be happy to assist you.
Great service Great quality 👌
11 January 2024
Reply from HairWeavon.com
Thanks, Jacqueline, for sharing your kind thoughts on your experiences with us! We are grateful you are happy with our services and with our product quality. We look forward to supporting you again in the future.
Great product and fantastic prices and…
Great product and fantastic prices and fast delivery by UPS! A major advantage of delivery from Ireland is that you do not have to pay import duties within the EU.
5 January 2024
Reply from HairWeavon.com
We are thrilled you are so happy with our low prices and speedy delivery services, Frans! Thanks for sharing your positive thoughts with us.
Friendly and super helpful advice
HairWeavon were super helpful in recommending the closest color match to what I was looking for (different screens naturally show colors differently), and their suggestion turned out beautifully - together with their prompt delivery, I recommend this company highly! Happy tresses, thank you HairWeavon
5 January 2024
GREAT EXPERIENCE
Great fast customer service. Quality products, received very fast in my country.
19 December 2023
Reply from HairWeavon.com
We are thrilled to read your positive experience with our product selection and our speedy shipping. We look forward to supporting you again in the future!
Hidden import fees to the UK
The wig is ok, but I did not know i would be charged £70 by UPS, as i didn’t see this on the website
14 December 2023
Reply from HairWeavon.com
We appreciate your feedback regarding UK customs fees and we took our UK customers into consideration as the information about our customs fees wasn't as easily visible for them. We updated our website, so that all our UK customers would know before purchase of the UK customs fees that have been enforced since Brexit.
We do hope that in the future you will consider using us again for your wig needs.
Really good experience as always
Really good experience as always! Thanks to Hairweavon team!
21 November 2023
Reply from HairWeavon.com
We are so happy to hear you had another excellent experience with our team! We strive on giving our customers the best service possible as well as advice if they need any! We hope we will continue to be your go to shop for all your needs!
Always a pleasure to shop here!
Always a pleasure to shop here!
Great people, great service, a personal lovely and friendly approach, sharp prices and beautiful quality wigs.
Those are the reasons I prefer to shop here instead of the Netherlands.
Bought a several wigs in the mean time. And it always feels like a warm welcome to return here.
You are absolutely fantastic!
18 November 2023
Reply from HairWeavon.com
We are so pleased to hear that you have such wonderful experience with our customer service team as well as have such a wonderful experience shopping with us. We pride ourselves on giving the best quality care to our customers as well as the best quality styles. We hope we stay your go to shop for wigs and accessories.
So pleased with my new topper
So pleased with my new topper. It matches perfectly well with my bio hair.
The staff very helpful. I recommend it and I´ll be back soon to purchase again.
23 November 2023
Reply from HairWeavon.com
We are so pleased to hear that you are happy with your topper and that it suits your bio hair. We strive to ensure our staff whether our stylists or customer service team provide the upmost care and quality service to our customers. We hope that we will be your shop for future purchases.
ALL GOOD !
Everything was good and especially the staff of customer service was really nice. Thank you Mary !
2 November 2023
Reply from HairWeavon.com
We are so pleased to hear you had such a wonderful experience with our customer service team. We strive on providing the best possible service to all customers.
Great service....very good 👍👍😍😍
29 October 2023
Reply from HairWeavon.com
Thank you, Monika, for sharing your happy review of our services! We look forward to assisting you again soon.
Reply from HairWeavon.com
We appreciate the kind words in regard to our customer service team. We strive to ensure our customers receive the best service possible and we look forward to assisting you again in the future.
Great family company!
I am very pleased with Hairweavon.
The wig came to me in excellent condition and quite fast.
I trust the Haireweavon's team a lot!
13 October 2023
Reply from HairWeavon.com
Thank you, Anubia, for sharing your positive experience with us! We are thrilled you are happy with our speedy shipping times and with our reliable product selection. We are grateful for your continued trust and support, and we are honoured to be a part of your hair replacement journey.
Highly disappointed with this company…
Highly disappointed with this company on my recent purchase...I purchased a wig and on opening I realised the color was wrong...I emailed them straight away and sent it back that day I received not worn....I received an email saying they couldn't accept the wig as it had in their words damaged...it had a smell of perfume..... and the wig was returned to me.with no consideration for my request for a refund...I'm flabbergasted.....and was and still am very upset in the customer care of this company and blatant aquasations which hold no substance and the untruth of it all....I'm a cancer surviver and it took a wig company to bring me down...sadly...
Sandra Malone
29 October 2023
Reply from HairWeavon.com
Hi Sandra,
Thank you for taking the time to address your experience with us.
However, your item was inspected by several team members who have all confirmed that a strong perfume smell was coming from the hair fibres.
Our return policy does not allow for items to be returned if they been altered in any way, including exposure to strong smells such as perfume. Due to the very sensitive and hygienic nature of our products, we must adhere to strict return policies to ensure the safety and benefit of all of our customers.
We understand that you are disappointed in this outcome, though unfortunately we could not take any other action at this time.
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