Human answers the phone in about 3-4 rings, not a computer. Customer service excellent. Easy to use the 272 cap and can move around while using it. Hairmax came doctor recommended- 2 doctors. Altho... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been a long-time customer of HairMax. Recently, I had an issue with a laser device that needed to be resolved. I commend Josh and Carlos for taking the time to resolve the technical issue promp... See more
Company replied
My experience with Hairmax has been nothing short of outstanding. I have been a customer since 2015. I recently upgraded to a new Lumina 272. I received follow up phone calls after receiving my new... See more
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The customer service agent was extremely knowledgable. He answered all my questions and his follow up was superb. Quality customer service is rare these days. Hairmax went above and beyond in address... See more
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Company details
Written by the company
Hairmax is the pioneer and global leader in transformative hair regrowth. We have dedicated over 20 years to the innovation of clinically proven laser hair growth devices and science backed hair care products. We offer drug free, clinically proven solutions for thinning hair, including at home laser hair growth devices, restorative hair care & supplements, that address the multiple causes of hair loss and help regrow your best hair possible. We understand the emotional impact of hair loss. Our hair is strongly tied to our sense of identity, attractiveness and self-esteem. Our mission is to help hair loss sufferers regrow their hair, regain their self-confidence and enrich their lives.
Contact info
1040 Holland Drive, 33487, Boca Raton, United States
- 561-417-0200
- info@hairmax.com
- hairmax.com
4.3
Excellent
394 reviews
Replied to 93% of negative reviews
Typically replies within 1 week
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I purchased the Hairmax 12 Classic…
I purchased the Hairmax 12 Classic Laser Comb based on the many positive reviews that I read online. It's very easy to use. I was so impressed with the outcome of others. I am hoping to start Hairmax's hair vitamins. For most, they seem to work quickly. However, everyone is different, but for sure if you are eating healthy and taking care of yourself, results are bound to happen. I plan on sending a before and after in about two months from now so stay tune.
24 May 2025
Unprompted review
Reply from Hairmax
Dear Victoria,
Thank you for sharing your experience with the HairMax 12 Classic Laser Comb—we truly appreciate your trust in our product and are thrilled to hear you found it easy to use!
You’re absolutely right: individual results can vary, but combining the Laser Comb with a healthy lifestyle (and our HairMax Hair Vitamins, if you choose to try them!) can help optimize your hair wellness journey. We’re excited to see your progress and would love to feature your before-and-after photos with your permission!
For best results, we recommend:
✅ Consistency: Use the Laser Comb 3x weekly as directed.
✅ Patience: Hair growth cycles take time—many users see noticeable improvements after 3–6 months.
✅ Support: Our Customer Care team is here to answer any questions at 561.314.2430
We’re rooting for you and can’t wait to see your updates!
Best,
The hairmax Team
IF IN AUSTRALIA READ THIS BEFORE YOU…
IF IN AUSTRALIA READ THIS BEFORE YOU ORDER. My daughter ordered a hairmax cap and it was sent out by the hairmax using UPS. Email was sent when dispatched. After that never received the product. One month has passed. No delivery and no communication. I followed up Hairmax but they claim once they send out it is the customers responsibility to ensure it is delivered. This is in breach of Australian Consumer Laws where the supplier is responsible until the product is received. Appears that duty was payable but in order to pay that someone needs to contact and communicate that to the customer. This never occurred. Tried to lodge complaint with UPS but their portal would not accept because the parcel was out for delivery. In short one month later no product and $$ gone. Hairmax does not care about the customer. They will probably try to make some comment about this post that it’s not their fault but clearly they are not properly set up to do business and deliveries to Australia. I bought a Capillus hat and it arrived in 4 days and they collected the duty at the time of sale. That’s how you do business when you care about customers. Set up properly. AUSTRALIAN BUYERS BEWARE.
5 June 2025
Unprompted review
Reply from Hairmax
Dear Luke,
We sincerely apologize for the frustration and inconvenience you and your daughter have experienced with the delivery of your HairMax device. This is not the level of service we strive to provide, and we are committed to resolving this matter immediately.
Next Steps:
Immediate Investigation: Please share your daughter's first and last name with the purchase order detail.
Full Redelivery or Refund: Per Australian Consumer Law (ACL), we will either:
Ship a new HairMax device via a tracked method (duties prepaid), Please share VAT payment record.
Process a full refund—your choice. Please note shipping cost are not refundable. if the package was refused.
Process Review: We will audit our AU shipping to prevent future issues.
Action Required: Please reply with your order number or contact our team directly at info@hairmax.com 561-314-2430 so we can prioritize this.
Our Commitment:
HairMax stands by our customers, and we acknowledge our responsibility under ACL until delivery is complete.
We will update our international checkout process to clarify duty/tax expectations upfront. Please note that the information is on the website prior to international checkout.
Again, we deeply regret this experience and appreciate your patience as we make it right.
We look forward to all the information required to move this process forward.
Best,
hairmax Customer Service
I ordered the HairMax LaserBand 82
I ordered the HairMax LaserBand 82, but upon opening the package, I was shocked to find that the product was dirty and clearly appeared to have been used. To make matters worse, HairMax is refusing to refund my money. I expected a brand-new item and am extremely disappointed with both the product quality and the customer service.
Update after HairMax responded to my review:
I reached out to them again, and they informed me that I would have to pay for the return shipping myself. Moreover, they said they must first inspect the product to determine whether I’m telling the truth. If they are not 100% convinced, they will not refund my money — even though I already provided photo evidence clearly showing that the product was dirty and unhygienic when I opened it
28 May 2025
Unprompted review
Reply from Hairmax
Dear Mori,
Thank you for bringing this to our attention, and please accept our sincerest apologies for the unacceptable condition of your HairMax LaserBand 82. This is not the experience we want for any of our customers, and we are committed to making this right immediately.
Next Steps:
Priority Replacement: We will ship a brand-new, sealed LaserBand 82 to you at no cost, with expedited delivery. ( We require the original device to be returned )
Full Refund: If you’d prefer, we can process a full refund instead—just let us know your preference. ( Refund lead time is 7 business days from collection )
Investigation: Our team is reviewing this issue rigorously to prevent any future occurrences. ( Please note that we require your original unit for evaluation )
To resolve this promptly, please follow the instructions provided by the hairmax customer service team.
Again, we deeply regret the frustration this has caused and appreciate your patience as we correct this. Your satisfaction is our top priority.
Best,
Josh Soto
Non-existent customer service
I have the hairband and have seen no results. I tried to call them to initiate a return and the whole process is such a joke. I have been trying to contact them for 2 days and I keep getting a message that all lines are busy. Clearly it is a non-functioning phone line.
1 May 2025
Unprompted review
Reply from Hairmax
Dear Dora,
Thank you for sharing your feedback, and I sincerely apologize for the frustration you’ve experienced.
We’re truly sorry to hear that you haven’t seen the results you were expecting and that you've had difficulty reaching our Customer Care team. Please know this is not the experience we strive to provide, and your concerns are being taken seriously.
Our phone lines can occasionally become overwhelmed during peak hours, but we are fully operational and committed to assisting every customer. We’d love the opportunity to resolve this for you as quickly as possible.
To expedite support, please email us directly at info@hairmax.com with your order details, or provide your preferred contact number and a convenient time, and we will have a representative reach out to you directly.
We value your trust and appreciate the opportunity to make this right.
Warm regards,
HairMax Customer Experience Team
www.hairmax.com
☎️ 561-314-2430 opt #2
My very expensive laser cap is no…
My very expensive laser cap is no longer working properly, with leds having lost almost all of their strength. unfortunately the warranty has already expired. Very disappointed.
31 March 2025
Unprompted review
Reply from Hairmax
Dear Gioele,
Thank you for sharing your feedback. We sincerely understand your frustration regarding the performance of your laser cap, and we apologize for the inconvenience this has caused. While the warranty for your device has expired, we do offer out-of-warranty programs designed to support customers with devices beyond their warranty period.
Our team has already taken the liberty of reaching out to you via email to explore potential solutions. Rest assured, we are here to assist you and ensure your experience with HairMax remains positive.
If you have any further questions or concerns, please don’t hesitate to contact us directly.
hairmax international
customer Support
Very bad experience and they are so…
Very bad experience and they are so slick to delete your bad review and keep cutting and pasting repeating their responses, I purchase the cap after receiving for less than 1 day unopened I asked to return it the refused it and said I am stuck with it for 7 months, I said it’s unopened I don’t want it you can have it back they argued with me and kept saying NO Returns! I never heard of any company I NC my life! I am an Amazon executive and this is used car salesman theft!
I want this company him estimated for these practices and eventually they will close them down for this illegal practice and the doors will close! Give me my money back!
21 March 2025
Unprompted review
Reply from Hairmax
Dear Michael,
We sincerely apologize for the frustration and inconvenience you've experienced with our return policy. We understand your disappointment and take all feedback seriously. Please know that your experience is not reflective of the level of service we strive to provide.
We aim to provide clarity around our return policy, which states that returns are only accepted within a certain time frame, even for unopened products, and this can be influenced by various factors such as the type of product and its condition.
If you'd like, I can personally assist you in reviewing your case and see if there's any way to resolve this situation or find a suitable solution. We want to ensure that you feel heard and respected as a valued customer.
Please feel free to reach out directly, and I’ll do my best to assist.
HairMax Support Team
It just hasn't worked
It just hasn't worked. I went to return it for a refund after 6 months, I was convinced to keep it for a further 6 months (1 year in total). I used it religiously as directed, so I'm very disappointed with all the hype. I've just packed it up to return today, of course, at my expense, and they deduct £200 from the price paid as it costs them to recondition it - that came from the horse's mouth! So used hairbands are sold on, whether that is as reconditioned or new, I don't know.
24 March 2025
Unprompted review
Reply from Hairmax
Dear Cher,
Thank you for sharing your feedback. We sincerely apologize that your experience with our product did not meet your expectations. We understand your frustration, especially after your commitment to using the device as directed.
We take all customer concerns seriously and continuously work to improve our products and services. Regarding the reconditioning process, we aim to ensure that all returned items meet our high-quality standards before they are resold, and any necessary costs for reconditioning are reflected in our policies.
Please feel free to reach out directly to our customer service team if you would like to discuss your situation further. We are here to assist and ensure we can resolve any outstanding concerns you may have.
We appreciate your feedback and will take it into account as we continue to improve.
GREAT product Fabulous customer service
Awesome product-- Laser 82 Hair Band . It is So easy to use---- so easy to operate-- Makes it a pleasure it is so easy to have more hair so fast. very comfortable too. Thanks so much Hairmax
31 January 2025
Unprompted review
Reply from Hairmax
Thank you for your review! We are happy to hear that you are satisfied with our products and look forward to assisting you with any future needs.
Not accountable
Not accountable. Delayed delivery takes forever. No communication.
I’ve ordered a product online on November 26th under a 3—5 shipping days promise.
After no contact from the company I reached out for its Instagram account and was told product was expected to be shipped on Dec 12, 10 business days after purchase.
Do not recommend.
*after Hairmax replied:
Not true. you did not reach out and notified me regarding the delayed dispatch timeline. I was the one making the effort and contacted you through Instagram DM. Only then, I got an answer. Nothing in my emails.
And regarding "the expected ship date being clearly listed prior to my purchase" yes, it was listed as 3—5 business days and not 12, just to be clear.
Just provide better communication as a company and take responsibly, bye.
25 November 2024
Unprompted review
Reply from Hairmax
Dear Favio,
We sincerely apologize for the experience you’ve had with your order. We understand your frustration regarding the delayed delivery. Please know that we strive to provide accurate and timely service to all of our customers.
Regarding the shipping delay, the expected ship date was clearly listed prior to your purchase, and we made every effort to notify you about the revised dispatch timeline. We completely understand that the backorder situation is less than ideal, and we regret any inconvenience this may have caused.
If there’s anything further we can do to assist you or improve your experience, please don’t hesitate to let us know. We value your feedback and are committed to enhancing our processes moving forward.
Thank you for your understanding.
The Hairmax laser cap reversed my hair loss!
The Hairmax laser cap helped when the doctor's could not. I experienced fast, complete hair loss in a large area on the back of head, plus thinning throughout (at age 67). I was diagnosed with alopecia and provided a topical prescription from the doctor...no change after two rounds of medications and continued rapid hair loss. I began looking for alternatives, and I found Hairmax. I followed the instructions with commitment. And, just as provided in the instructions, I first experienced a slowing of the hair loss (the first month), then small 'sprouts' of new hair around the bald area (the second month), then a filling of the bald area...and now I cannot find a 'bald' area at all (one year later). I am continuing to use the Hairmax because I am finding that the volume of my hair continues to increase. HIGHLY RECOMMENDED TO ALL!!! Just stick to it!!!
28 November 2024
Unprompted review
Reply from Hairmax
Thank you for sharing your HairMax experience. We love to hear from those we have been able to help. We work hard to meet expectations like yours, and we’re happy to hear you like it. Please let us know if you have any questions throughout your successful journey!
Don't buy from them!!
Don't buy from them. I ordered one price but when I got it it was 30% more expensive. I tried to send it back but they only agreed to refund me a part of the cost. They are liars.
26 November 2024
Unprompted review
Reply from Hairmax
Thank you for sharing your review. Please let us know if there is anything more that we can assist with to make your experience more satisfying by contacting our HairMax Customer Service Team.
Device BROKE DOWN AFTER 2 MONTHS, APPALLING CUSTOMER SERVICE
I've purchased Hairmax 82 while I was on a business trip in USA in September 2024 and just after 2 months of use it stopped charging. Customer service is now asking me to ship the product BACK TO USA for evaluation and repair despite the fact they have UK representation, at MY EXPENSE which includes shipping cost and all customs charges. I am appalled. 0 STARS for quality + 0 STARS for customer service.
12 November 2024
Unprompted review
Reply from Hairmax
Thank you for sharing your review, we are sorry for your experience as we only have one FDA cleared facility and that is in the US. We look forward to helping you with your device once received. Should you need further assistance, please call HairMax Customer Service Team at 866-527-3726 Option 2 or at info@hairmax.com.
Not existing customer service
Giving 1 start as i ordered so much of your products until now. Customer service doesn’t answer messages and emails at all. I was thinking to buy your device but there is no way I would since you don’t answer emails.
20 October 2024
Unprompted review
Reply from Hairmax
Thank you for sharing your review, we are sorry for your experience as we are available in office Monday - Friday 9 AM - 5 PM EST. Please let us know if there is anything more that we can assist with to make your experience more satisfying by contacting our HairMax Customer Service Team at 866-527-3726 Option 2 or at info@hairmax.com.
I thought I would give this an honest review
I thought I would give this an honest try and used for 12 months, knowing that a product like this would need time. I have to say, no real change and my hair. i have had a steady amount fall over over time and it is very thin now.
i used the same products has before, Noxin, biotin, argon oil etc etc all the normal jazz.
i spoke to a usa customer service desk about 8 months into using the product and they tried to upsell a more expensive product.
This might work but not sure really.. shame as i had high hopes for the hair max
UPDATE - Thanks Hairmax for replying, however when purchasing the machine I was made aware of the refund policy, however also told the device needs time. I should have refunded the item. Who knew ;)
9 October 2024
Unprompted review
Reply from Hairmax
HairMax devices have been clinically tested on men and women with androgenetic alopecia, or hereditary hair loss, with over a 90% success rate. We do understand, however, that there are other types of alopecia that it may not work for, which is why we offer a money-back guarantee. We thank you for giving HairMax a try!
Broke after a few months use
Broke after a few months use
Broke after a few months use. Power won’t stay on. Contacted the company and they said I would need to pay out of pocket to send the cap to the USA from the UK and pay returns shipping for them to fix it .
For the price, it’s cheaply made and the customer service is useless
31 August 2023
Unprompted review
Reply from Hairmax
Dear Catherine,
Thank you for taking the time to share your feedback. I’m genuinely sorry to hear about the issues you’ve experienced with our product and the inconvenience this has caused you.
We strive to ensure our products meet high standards of quality and durability, and it's disappointing to learn that we fell short in this instance. We also understand that our customer service response did not meet your expectations, and for that, I sincerely apologize.
To resolve this, I would like to offer to review your case personally. Please contact me directly at info@hairmax.com or 561-314-2430 EXT 113 and we will arrange for a more convenient and cost-effective solution for the repair or replacement of your item.
We appreciate your feedback as it helps us improve our products and services. We are committed to making things right and hope to restore your confidence in our company.
Thank you for bringing this to our attention.
Best regards,
hairmax team
Amazing company
Amazing company. Still figuring out the product but customer service is excellent. Easy to reach, helpful, trustworthy. I’d recommend!
23 August 2024
Unprompted review
Reply from Hairmax
Hello Peggy,
Thank you so much for the kind words! We’re thrilled to hear that you're having a positive experience with our customer service team. We strive to provide not only effective hair growth solutions but also a top-notch customer experience. If you have any questions or need help with your Hairmax product, don’t hesitate to reach out. We're here to support you every step of the way!
hairmax
There’s hope for hair loss!
First of all, I really appreciate the customer service I have received. I love having a representative assigned to my account. He has been able to handle all of my needs, from quickly replacing a device, to answering my questions and helping with product orders (and even finding discounts!). Thank you, Josh!
I love the shampoo and conditioner and also use the Hair Booster. They smell great, my hair feels good — and nourished — and my hairstylist tells me she can see the new growth that is coming in.
5 August 2024
Unprompted review
Reply from Hairmax
Dear Taia,
Thank you for sharing your positive experience with the hairmax Products! We're delighted to hear that you've seen a remarkable difference in less than a year of using it regularly.
We're also pleased to know that you received exceptional service when you reached out for assistance. Providing outstanding customer service and ensuring our customers have a great experience is our top priority.
Your satisfaction and the results you've achieved mean a lot to us. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
Warm regards,
hairmax
I bought the Hairmax hat and have seen a noticeable difference
I bought the Hairmax hat and have seen a remarkable difference in using it for less than one year! I called the company for assistance and was provided with exceptional service!! I love all the interactions I have had with this company! I also use my hat regularly every week as instructed and it works!
25 July 2024
Unprompted review
Reply from Hairmax
Dear Karen,
Thank you for sharing your positive experience with the HairMax hat! We're delighted to hear that you've seen a remarkable difference in less than a year of using it regularly.
We're also pleased to know that you received exceptional service when you reached out for assistance. Providing outstanding customer service and ensuring our customers have a great experience is our top priority.
Your satisfaction and the results you've achieved mean a lot to us. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
Warm regards,
hairmax
Hairmax Customer Service is second to none
Hairmax Customer Service is outstanding, I was so pleased with the service I received from the representative. They went above and beyond to help me find a solution, I highly recommend this business.
22 July 2024
Unprompted review
Reply from Hairmax
Dear Maria,
Thank you for your kind words and for sharing your experience with hairmax Customer Service! We're thrilled to hear that you were so pleased with the service you received and that our representative went above and beyond to assist you.
Your recommendation means a lot to us, and we appreciate your support. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Warm regards,
hairmax Customer Support Team
I received the LaserBand 82 last week
I received the LaserBand 82 last week. Hopefully I will see some improvement after using it for a time. Also their customer service was excellent. I called in and had a response to my question within one hour.
17 July 2024
Unprompted review
Reply from Hairmax
Dear Marcia,
Thank you for your feedback! We're thrilled to hear that you received the LaserBand 82 and that our customer service was excellent in responding to your question within an hour.
We hope you see positive results with your new device over time. If you have any further questions or need assistance as you continue your journey, please don't hesitate to reach out. We're here to help!
Warm regards,
hairmax Customer Service Department
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