It was a bit difficult to connect when scheduling a call that no one showed up to and submitting via web form for no reply. Once I sent an email, I connected with Isis who was wonderful. Repairs were... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I am a repeat customer of Capillus. They have a great customer service team who always responds quickly to my email questions. My wife has been using her Capillus cap since 2019 and has upgraded to th... See more
Pleased with my experience with Capillus so far. Very pleased with the customer service for the sale. High quality product. Having just bought the device, I haven’t had long enough to experience resul... See more
Company replied
Reached out about shipping to South Africa (which is always tricky!) plus a few product questions, and received prompt and thorough answers. International shipping was a breeze, all the fees and taxes... See more
Company replied
Company details
Information provided by various external sources
Capillus, LLC is a resource for the millions around the world battling hair loss, connecting patients to hair transplant surgeons & dermatologists for both surgical & non-invasive treatment options. Our products cater to both women & men with thinning hair. Capillus laser therapy caps use safe, low level lasers to energize hair follicles and spur new, natural hair growth. Wear for thirty minutes every other day. Our laser caps are physician-recommended & FDA-Cleared for treatment of alopecia for both men & women. Capillus lasers are clinically proven to prevent the progression of hair loss and regrow thinning hair. Laser therapy stimulates and energizes the cells within the hair follicle renewing the hair follicle for thicker, healthier hair. The hand-free design requires no user effort – making it a preferred choice of doctors worldwide for its high patient compliance. We also offer complementary products for those suffering with hair loss. Capillus Non-laser Products include: Capillus Clinical Hair Therapy products, & Capillus Keratin Fibers.
Capillus. We're All About Hair.
Written by the company
- Free Clinical Hair Therapy Bundle ($125 Value) with Purchase of Capillus Laser Therapy Cap
- Free Bundle of Clinical Hair Therapy Bundle (Value $125) with Purchase of Capillus Laser Therapy Cap. Offer valid only on purchases made on www.capillus.com within USA. Void where prohibited by law. Some restrictions may apply. limited time only. Use coupon code BOGO06162. Always Free Shipping Over $50 within USA
Satisfaction Guaranteed on All Capillus Laser Caps Purchased on www.capillus.com
You are going to love our laser therapy caps. We guarantee it.
Capillus values your peace of mind and we want you to feel secure about your purchase. We know Capillus laser caps work. In fact, we are so confident in the effectiveness of our devices that all purchases of Capillus laser therapy devices made on www.capillus.com have a 365 day satisfaction guarantee.
We guarantee your satisfaction or we will gladly accept returns of laser devices purchased by customers on www.capillus.com within the first 12 months. Please note that only purchases made directly from Capillus.com are eligible for our satisfaction guarantee. This offer is not applicable to purchases made through physicians or other retailers. Please check with your physician or retailer for their return policy.
Like any medical treatment for hair loss, it takes time to see the results. We want you to give our laser therapy a chance. If after using the device, you decide that you are not satisfied with your results, contact us to initiate a return within 365 days of purchase. The return may only be made by the customer on record verified with a proof of purchase. You will be responsible for return shipping costs, and, if returned after thirty days, a 25% service fee will be deducted from the purchase price. Policy updated on September 19, 2019. For purchases prior to September 19, 2019, please refer to your purchase documentation.
Contact info
1715 NW 82 Avenue, 33126, Miami, FL, United States
- +1 (786) 888-6249
- info@capillus.com
- www.capillus.com
4.4
Excellent
2K reviews
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awful customer service. Hat stopped working after 18 months
Spent £1114 on a product, registered it for it's two year warranty immediately. After 18 months the device no longer turns on. Customer services takes days and weeks to respond to emails, and did so mainly with call our USA number / turn it off and on again... not helpful. They finally just said the battery isn't under warranty buy a new one by calling the US number, no information on cost or link. So all in all if you live anywhere but the USA definitely Do Not Buy any of their products. And even if you do live in the USA still spend your money on something that doesn't die after 18 months. Truly awful
17 April 2026
Unprompted review
Good company to deal with
Good company to deal with. Bought the hat with face mask. Face mask had an issue. Capillus had me send it back at their expense and immediately replaced it. Thank you.
15 April 2026
GREAT Customer Service & a GREAT Product
"Isis was absolutely fantastic! She quickly diagnosed the issue with my Capillus Pro Laser Cap by walking me through the troubleshooting process step by step. Her patience, professionalism, and depth of knowledge truly impressed me — she went above and beyond to make sure everything was resolved. I couldn't be happier with both the customer support experience and my Capillus Pro Laser Cap itself. The results have been incredible — it really does work great!"
14 April 2026
Exceptional Customer Service
Exceptional Customer Service - Isis was extremely helpful, professional and knowledgeable. She made my concerns a lot easier to address and handle. I would highly recommend Capillus as a company for its high quality products and excellence in customer service.
13 April 2026
I am a repeat customer of Capillus
I am a repeat customer of Capillus. They have a great customer service team who always responds quickly to my email questions. My wife has been using her Capillus cap since 2019 and has upgraded to their newest product the Tri-Spectrum cap.
10 April 2026
reliable and gave me good options for…
reliable and gave me good options for replacement
11 March 2026
IT was great service.
8 April 2026
Natasha was amazing with her support!
6 April 2026
Reply from Capillus
Thank you! Glad we could help troubleshoot your cap, we appreciate it! :)
Reply from Capillus
Thank you Catherine! We are very happy to hear we could help you!
Reply from Capillus
Thats exactly what we are striving for :)
Thank you for taking the time to leave us a review!
Customer service rep was smart
Customer service rep was smart, easy to understand and effective, solved my problem easily. I'm satisfied. :-)
30 March 2026
Reply from Capillus
Tina, thank you for the kind words!
We're happy to hear our rep was very knowledgeable and got your issue resolved quickly
Awesome service
Awesome service! Christina went out of her way to help me with a defective product. A++ service, thank you, Capillus!
26 March 2026
Reply from Capillus
We’re so glad Christina could help and turn things around. A++ customers like you make it easy to do what we do!
Reply from Capillus
Thank you! Glad you experienced quick support and fast delivery, we appreciate it!
Reply from Capillus
Thank you! We’re glad you had a professional and responsive experience, two thumbs up right back at you!
$1,000+ Product Became Unusable After One Year — Battery Not Covered
I purchased a Capillus laser cap for over $1,000 because it was marketed as a premium product backed by a three-year warranty and promising results. Unfortunately, my experience has been very disappointing.
Just after the one-year mark, the battery pack stopped working completely, which makes the device unusable. When I contacted customer support, I was told that while the cap itself has a three-year warranty, the battery is only covered for one year. Because the battery failed shortly after that period ended, they refused to replace it. Since the battery is required to operate the cap, the entire device becomes useless when it fails.
After using the product consistently, I also did not experience the results that were advertised.
What made the situation worse was the customer service experience. I explained that the battery failed right after the warranty period and asked if they would consider replacing it given the high cost of the product. I mentioned that I would prefer not to leave a negative review and hoped they would help resolve the issue.
Instead of working toward a solution, the representative dismissed the concern and told me to go ahead and leave a bad review if I wanted to.
For a product at this price point, I expected better product performance and far better customer support. I would encourage potential buyers to read the warranty details very carefully before making a purchase.
11 March 2026
Unprompted review
Customer service was great
Customer service was great, quick to respond and very informative.
11 March 2026
Reply from Capillus
Thank you! We’re glad you had a quick and informative experience with our team, we appreciate your feedback!
Capillus contact me again
Capillus contact me directly to assist mi issue and currently working in a resolution for my 2 missimg devices from ups
8 February 2026
Reply from Capillus
Thank you for bringing this to our attention. We sincerely apologize for any inconvenience or confusion this may have caused.
After reviewing your account, we confirmed that there was no duplicate charge, instead, it appears that the incorrect card was charged due to multiple cards being provided.
We are actively working to correct this for you and ensure everything is resolved promptly. Your satisfaction is very important to us, and we appreciate your patience as we make this right
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.