In general, Haus Block Management do a good job. They are very professional and organised. The portal that is used for communications is decent - but it has a few glitches. The cadence of communicatio... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have worked with Ethan Barraclough for the past year and have found him to be a pleasure to work with, knowledgeable and able to get things done on behalf of our property. Ashley Britz has recently... See more
Company replied
I have taken off a star as unfortunately there were ongoing technical problems getting into the portal, which was very frustrating. This was no reflection on Genavieve who was extremely helpful in... See more
Company replied
I have had a lot of difficulty logging into the portal for my flat in City House which I squired on January 8th and I’m now hoping things have been resolved. I have found communication very slow or... See more
Company replied
Company details
Written by the company
Established in 2008 and privately owned, we manage over 250 residential and mixed-use buildings in and around central London. We’re based on The Kingsland Road (near Islington), and offer great local block management within an hours' travel of our office.
Written by the company
Contact info
266 Kingsland Road, E8 4DG, London, United Kingdom
- 0207 275 2041
- jamie-lee@h-bm.co.uk
- h-bm.co.uk
3.9
Great
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 48 hours
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never found a job they can't shirk
getting a response for any repairs from this company is like pulling teeth. If you're lucky you'll be asked to wait a week for a response to a repair and told to go document it yourself at which point it will be filed and no action taken.
For this service Haus feel entitled to charge a 25% management fee on the service charge accounts.
15 May 2026
Unprompted review
Reply from Haus Block Management
Dear Seth,
We are sorry to read your comments and are disappointed that your experience has left you with this impression.
Having reviewed the matter raised, the enquiry regarding parking posts and numbering was submitted and a response was subsequently issued requesting further information and photographs to assist in identifying the specific locations and extent of the reported issues so that the matter could be properly assessed and progressed.
Requesting additional information where required is a standard part of investigating and managing reported defects and is intended to help ensure matters are directed appropriately and progressed efficiently.
We note that the requested information has not been provided at this stage. In the absence of the additional information requested, the matter will instead be reviewed by the Property Manager during their next scheduled site inspection, at which point the reported concerns can be assessed further and progressed as appropriate.
We would also like to clarify that management services extend far beyond responding to repair requests alone. The day-to-day management of a development involves a wide range of complex and ongoing responsibilities, many of which take place behind the scenes and may not always be immediately visible to residents.
There are numerous operational, financial, compliance and management functions required to ensure a development continues to operate effectively, and these responsibilities form part of the wider management service provided.
Much of this work takes place behind the scenes and may not always be immediately visible, however, it remains an important part of effectively managing a residential development and supporting residents.
We appreciate all feedback and remain committed to addressing concerns raised by residents.
Regards,
Haus Block Management
Useless costumer service
Trying to buy a flat managed by Haus- absolutely shocking costumer care. Phone appears to be off the hook. Have been trying to contact them via email and phone for weeks with no response. Finally spoke to someone called Stacey who said she would highlight my queries and get back to me and still not heard a thing.
8 May 2026
Unprompted review
Reply from Haus Block Management
Dear Mitchell,
We are sorry to read that you were dissatisfied with your experience. Following your concerns being raised, a senior member of our Leasehold and Sales team has been in direct contact with you to discuss and clarify the matters raised.
Should you have any further queries, please do not hesitate to contact us and we will be happy to assist.
Regards,
Haus Block Management
Good support
The team was very responsive, proactive and useful in supporting me during the registration and any questions related to the portal.
11 May 2026
Unprompted review
Reply from Haus Block Management
Dear Mario Principato,
We appreciate you taking the time to share this. It’s great to hear the team has been responsive and helpful in supporting you with the registration process and portal queries.
Regards,
Haus Block Management
My five star review is specifically for…
My five star review is specifically for Davida Fouche, who I've dealt with regarding post-completion matters. She has helped promptly with the matter. She is excellent at communicating and always courteous, a pleasure to work with.
11 May 2026
Unprompted review
Reply from Haus Block Management
Dear Fabrizio Ventola,
Thank you for sharing your feedback. We are pleased to hear Davida has been so helpful, responsive and professional throughout your dealings with her.
Regards,
Haus Block Management
The worst property management company
This company should absolutely not be involved with Property Management. Absolutely the worst. Never reply to messages. Have now been waiting since December 2025 for replacement key fobs for my property, even though I’ve paid for them. 4 months late issuing Service charges, then don’t reply to queries. Utterly useless - you can’t call them because they don’t bother to pick up. They don’t maintain the development - they are pocketing management fees but doing nothing to deliver a service.
And to respond to their reply. I contacted you in December 2025. You didnt even respond at all until Feb 2026 - then started making excuses. Eventually when you finally sourced the key fobs in April - 4 months! - later, you wanted payment. Then when I paid, you still didnt send them and then made an excuse that McKyle was off sick. You havent responded at all to the questions I raised regarding the Budget - so your response comment is completely inaccurate. Again - you have had weeks to reply to a simple question about the Budget - and remember that you are at least 4 months late even issuing the budget at all. I looked at your reviews. Overwhelmingly - the 1 star reviews are from people like me who live in a property and need service from Haus. The positive reviews seem to be from real estate agents putting tenants into properties managed by Haus - so not actually users of your service. If you were honest - your ratings would actually be one star - i.e. shocking - which is what your service actually is
11 May 2026
Unprompted review
Reply from Haus Block Management
Dear Alan Johnson,
We are sorry to read about your experience and appreciate you taking the time to provide feedback.
In relation to the replacement key fobs, communication was issued regarding matters encountered following our appointment as managing agents, including issues relating to the programming process which required clarification before replacements could proceed. Once this had been addressed, the relevant costs were confirmed, payment was received and further contact was made to confirm delivery arrangements. Whilst there was a slight delay in concluding the final stages of the process, we are pleased to confirm that the replacement fobs have since been issued.
With regard to the service charge enquiries raised, our records indicate that responses were provided to the queries submitted and these matters have since been addressed.
We remain committed to working proactively to address matters raised and to ensuring residents continue to feel supported and valued.
Regards,
Haus Block Management
Brenton Steenkamp was very helpful with…
Brenton Steenkamp was very helpful with arranging a required inspection - I was very pleased with the service he provided.
6 May 2026
Unprompted review
Reply from Haus Block Management
Dear Pia,
Thank you for sharing your feedback. We’re pleased to hear Brenton was able to assist and provide a positive service experience.
Regards,
Haus Block Management
I pay 'Building Insurance", not communal service pipe insurance.
Haus Property Manager Arguments:
"As you are aware we had access issues into the above property and finally obtained access this year to confirm that both properties situated above, had small live leaks but non which are connected to your leak which had occurred. As such, the determination of the exact source could not be obtained.
"As there is no communal service pipe which is leaking into your apartment we are solely responsible for this area and cannot provide you with any costings to remediate this as leaseholders funds are for service charge use solely and held in trust, as this matter is not applicable for the expenditure of service charges as not caused by a communal pipe we cannot help you financially on this matter, which we have confirmed this to you on many occasions."
FTT Judge's decision:
"The money received by the Applicant would have been insufficient to meet the cost of the repair works. The landlord could, therefore, have treated the £10,000 as a further item of expense in the service charge recoverable from all the tenants, not just the one who was unfortunate enough to suffer the escape of water."
28 July 2025
Unprompted review
Reply from Haus Block Management
Dear Archi,
Thank you for your comment. We note that the content of your post relates to matters which have already been considered through a formal legal process. As such, this does not constitute a review of a service experience, but rather a continuation of matters that have been determined elsewhere.
In line with our obligations, we are not able to comment on or revisit legal or tribunal proceedings in a public forum.
Should you have any separate queries relating to your ongoing management or service provision, please contact us directly via the appropriate channels and we will be happy to assist.
Regards,
Haus Block Management
Great service
I live in a block of 22 flats that is managed by Haus. I recently got in contact with Haus to link my mobile to the front door to the building and the barrier to the carpark (so that I can open them remotely). Chanté Louw dealt with my query and the service was brilliant - Chanté got this sorted out on the same day. I am delighted with the service I receive from Haus and Chanté!
13 April 2026
Unprompted review
Reply from Haus Block Management
Dear John Fairhurst,
Thank you for sharing your feedback. It’s great to hear Chanté was able to get this resolved so quickly and that you have had such a positive experience.
Regards,
Haus Block Management
Chante Louw
Chante Louw, was great and very quick at resolving my query
15 April 2026
Unprompted review
Reply from Haus Block Management
Dear Hilary Bliss,
Thank you for sharing your feedback. We’re glad to hear Chante was able to resolve your query quickly.
Regards,
Haus Block Management
Generally good service from this…
Generally good service from this property management company. A particular shout out to Brenton Steenkamp for being responsive and prompt when arranging the fire door inspection at my mother's flat at Lait House.
21 April 2026
Unprompted review
Reply from Haus Block Management
Dear Ling Chan,
Thank you for sharing your feedback. We’re pleased to hear you’ve had a positive experience overall and that Brenton was able to assist promptly with arranging the inspection.
Regards,
Haus Block Management
Great communication!
This was my first time speaking with Haus. I was given Genavieve's contact details and she was extremely helpful with supporting me with my questions as well as looping me in with a colleague to help with a different question I had.
16 April 2026
Unprompted review
Reply from Haus Block Management
Dear Megan,
Thank you for sharing your feedback. We are glad to hear Genevieve was able to support you and connect you with the right person for further assistance.
Regards,
Haus Block Manangement
Continued appalling service
Since I wrote my previous review I have continued to have an even worse experience with Haus. I have had no response to my earlier feedback despite them saying it will be reviewed
Having paid £360 for the responses for my enquiries, after four weeks, I received said responses from Kayleigh de Buys. Her responses were nothing short of appalling, obviously trying to do as little work as possible. She and Haus have also ignored my request, now made seven weeks ago, for an update on the insurance claim and root cause for damage to my ceiling. I am still no closer to knowing when I can get back my £1.5k.
In response to her enquiries, quite obviously my buyers solicitors have just come back on everything. Their responses starting with "the managing agents response does not address our query" or "the managing agents' response is not sufficient". This shouldn't be allowed to happen and I am at a loss to how these things are not regulated.
20 April 2026
Unprompted review
Reply from Haus Block Management
Dear Kris,
Thank you for taking the time to provide further feedback.
As outlined in our previous response, we have reviewed the timeline of this matter and provided clarification regarding the progression of the sales enquiries and associated communications.
Should there be any enquiries considered outstanding, incomplete, or requiring further clarification, we would encourage these to be clearly identified so they can be reviewed and addressed accordingly, and we would be more than happy to assist further.
Regards,
Haus Block Management
Chanel responded really quickly to my…
Chanel responded really quickly to my email and sorted the issue within 24 hours which was really appreciated! The portal for the building is really useful and the staff at Haus are also easy to get hold of if needed. Thank you Chanel :)
17 April 2026
Unprompted review
Reply from Haus Block Management
Dear Sally,
Thank you for sharing your feedback. We’re pleased to hear Chanel was able to respond promptly and resolve the issue so quickly.
Regards,
Haus Block Management
Genavieve provided great support in…
Genavieve provided great support in getting me up and running on the website. Thanks.
16 April 2026
Unprompted review
Reply from Haus Block Management
Dear Terence Crone,
Thank you for sharing your feedback. We are pleased to hear Genevieve has been able to provide you with a positive experience.
Regards,
Haus Block Management
Thank you Genavieve Williams
Genavieve Williams
Senior Migration Coordinator
HAUS Block Management
I always super helpful when I've had problems accessing the on line portal over last few years.
Nothing is too much trouble.
15 April 2026
Unprompted review
Reply from Haus Block Management
Dear Sue Lotsu,
Thank you for sharing your feedback. It’s good to hear Genavieve has been so helpful whenever you have needed support with the portal.
Regards,
Haus Block Management
I cannot express how beyond appalling…
I cannot express how beyond appalling the ‘service’ is
Every email ignored. Double charging on accounts. Basic enquiries unresolved.
6 weeks and multiple chasers for an enquiry my solicitor requires answering - not even acknowledged.
Unresolved works
Charge the fees for the service and contract that they do not provide and breach regularly
I wish I had a choice not to have to try to deal with their incompetence but unfortunately I don’t
Bordering on raising now with the property redress scheme
And sadly my experience is common across leaseholders.
Edit following Haus response
They fail to address the other outstanding complaint of fee stacking, a 266% admin fee caused by emails (over 20+) and unreturned calls not responded to from December 2024 until now - let alone lies told by a senior director and the fact that works are still outstanding from years ago.
This was raised as a final formal dispute again 9 days ago, and again 2 days ago and hasn’t even been acknowledged let alone responded too.
It’s interesting how timely they can respond to a trustpilot yet I’m still awaiting the call promised before Christmas 2024 (!!!) to address these issues
The response does not explain that the complaint they referred to and enquiry raised was raised 3 March, 4 March, chased multiple times by me and my solicitor and I only got a response 6 weeks later after having to track my property manager down via LinkedIn!
The LPE1 was issued - yes - because I paid £720 for that - but didn’t include the information I’ve had to chase for 6 weeks!
Not at all the full picture in the Haus response.
Other leaseholders will testament to this.
15 April 2026
Unprompted review
Reply from Haus Block Management
Dear JS,
We are sorry to read that this has been your experience.
We have reviewed our records and would like to clarify a number of the points raised.
Firstly, we can confirm that your account has been fully reviewed and there has been no double charging applied. All charges have been raised in accordance with the account and lease requirements.
In relation to your solicitor’s enquiries, these were not ignored. The LPE1 pack was issued on 26 March 2026, with enquiries received on 1 April 2026 and responded to on 2 April 2026. Further responses were provided on 9 April 2026, with additional communication issued on 10 April 2026 while we awaited input from the Property Manager. A further response was then provided on 15 April 2026, which your solicitor acknowledged the same day.
While there was a short delay in providing the final response due to the Property Manager’s temporary unavailability, this does not reflect a lack of engagement, as the enquiries were actively responded to throughout.
With regard to the reference to “unresolved works”, these matters have been investigated and responded to in detail. The internal mould issue was assessed by both the cladding contractor and an independent contractor, both of whom concluded that the cause was internal condensation within the property. As such, this falls within the leaseholder’s responsibility and is not attributable to the cladding works.
Matters relating to the cladding works are being progressed with the appointed contractor responsible for those works. While we continue to follow these up, these sit outside of our direct control and are dependent on the contractor’s programme.
We appreciate that this may not align with your expectations, however, the matters raised have been investigated and addressed in line with the findings and responsibilities identified.
Regards,
Haus Block Management
I had technical issues with the HAUS…
I had technical issues with the HAUS portal when it was time for me to make a payment and I got assistance from Genavieve Williams. She was so supportive and very fast in getting back to my email, even offered a call to help me over the phone. It all got resolved and very happy with the service. Thank you!
15 April 2026
Unprompted review
Reply from Haus Block Management
Dear Kevin Garcia Morell,
We appreciate you taking the time to share this. It’s good to hear Genavieve was able to support you and get everything resolved so quickly.
Regards,
Haus Block Management
Absolute shysters
Absolute shysters. Manage the estates badly, send out service invoices willy nilly, and then slap on admin charges when you can't magically make money appear.
Shame there's not a zero star option.
15 April 2026
Unprompted review
Reply from Haus Block Management
Dear David George,
We are sorry to read your comments and that you feel this way about the service provided.
Service charge demands are issued in accordance with the lease and the agreed budget for each development, and are not raised arbitrarily. Administration charges are applied in line with our credit control process where payments are not received within the required timeframes, to cover the additional work involved in managing overdue accounts.
We have previously invited you to provide further details so that we can investigate your concerns, however, we have not received sufficient information to identify your account. As such, we are currently unable to review the matter or provide a specific response.
If you would like us to look into this further, please contact us directly.
Regards,
Haus Block Management
Another good experience with Haus.
Thanks Brenton! I really appreciate your help organising the fire door inspection. Best wishes, Paul.
23 March 2026
Unprompted review
Reply from Haus Block Management
Dear Paul de Villiers,
Thank you for taking the time to share your feedback. It’s good to hear Brenton was able to assist with organising the inspection.
Regards,
Haus Block Management
The Health and Safety Coordinator…
The Health and Safety Coordinator Brenton Steenkampwas professional, proactive, friendly and went beyond his duties by organising and booking the fire doors inspection for Seren Park.
28 January 2026
Unprompted review
Reply from Haus Block Management
Dear J Ponder,
Thank you for your feedback. We appreciate you taking the time to share this. It’s great to hear Brenton has been so proactive and professional.
Regards,
Haus Block Management
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