Gymshark Reviews 

Really helpful and fast at sorting out my issue. And really easy to get to speak to an actual person. Amazing customer service

fast reply, solved my problem within minutes

Excellent product and super fast delivery

Good customer service

Fantastic T-shirt can’t wait to wear it!

Excellent service quick response and great quality items

After UPS lost my delivery, Gymshark was super kind and was able to give me an e-gift card in return so I can repurchase items in the future, even when I missed the 7 day delivery window by a day or two! Their support was super quick and friendly :)

I ordered a legging that wasn’t in stock and no one said anything about it. It just said that the package was delayed. I had that outfit for my first hyrox at DC and I had to buy a last minute outfit.

It was until a contacted your team that someone told me it was out of stock. Then I said I wanted a gift card for the refund and neither that happened that way. Terrible experience honestly. I’ve always been a big fan of the brand, ALWAYS but wow

⭐️⭐️⭐️⭐️⭐️

Amazing customer service! The representative was very kind, understanding, and took the time to listen to my concerns. They handled the situation professionally and made sure everything was resolved for me. As a longtime Gymshark customer, I really appreciate being treated with care and having my concerns taken seriously. Thank you for making the experience a positive one! 💕

I’m genuinely impressed with Gymshark, not only because of the quality of their products but also because of their exceptional customer service.

I once had a missing item in my order, and the moment I contacted them, it was immediately sorted and the missing item was resent. Completely flawless.

Today, I contacted them because my return hadn’t been processed yet, and once again, they looked into it straight away and took care of it immediately.

But what I love most is the quality of Gymshark’s products. They make me feel comfortable, supported and confident at the gym — and that feeling is priceless.

Great products, quick and genuinely helpful customer service. Gymshark has definitely earned my trust. ❤️

Thank you understanding

the best company to buy the stuff

Erwin was very helpful, straight to it no excuses or unnecessary explanations. Sorted out my issue straight away and I am very satisfied.

Excellent exactly what my daughter wanted and sizing perfect!

Great quality!! And the service is amazing. My order was delivered to the wrong house and the gym shark team replaced it straight away!!

It truly pains me to write this as I have genuinely always had a great experience with Gymshark, but unfortunately this experience took me there!!

I will never buy from Gymshark again. My package was misdelivered by their courier partners to a my apartment complex parcel lockers that has been completely broken and out of order for over 16 days. I spent my own time gathering documentation, proof of the facility outage, and screenshots to help them resolve it.

Instead of a human reviewing my files and fixing the carrier's mistake, they had an automated support bot send me a "Denial of Receipt Declaration" threatening me with criminal prosecution and fraud investigations just to get a refund for items I never received. Treating paying customers who provide full transparency like criminals is unacceptable. Unbelievably lazy and automated customer service. Come on Gymshark you must do better as this is not how you retain repeat customers.

Response to Shaz,

Shaz, if you actually read my public review, you would see that my order number is already provided right there.

I have already done your team's job for them by sending a detailed email thread with full screenshot documentation proving that the USPS parcel lockers have been completely out of order and closed for over 16 days, making physical delivery of my package impossible.

Your public reply here pretends to want to help, but behind the scenes, your customer service is completely flawed, rigid and just plain broken. I just received an email from a person named Molly who explicitly stated that your team "is unable to investigate further with the courier" or process my refund unless I sign a rigid declaration form.

Instead of a human reviewing my tracking history and the clear facility outage screenshots I provided, your team is holding any form of resolution behind automated forms and legal scripts. I am done running in circles and repeating information I have already provided multiple times. Look up my existing support ticket history under my order number and please reissue my missing order. Your issue is with the courier service you contracted with not me I am just the consumer of a product that your courier failed to deliver. I am not requesting a refund just a company who values their customers and does the right thing.

Been well over 2 weeks since I sent my order back for an exchange wish I just sent it back got a refund and reordered, I would of only waited 2 days then 😢

I was able to get help from the team easily and it was really helpful to get the replacement for the faulty item I received. Thank you!