We had a lovely guy Adam Leaver from GWR Waste Management come into our Bistro earlier this week and gave us a quote into our Business Waste. As we were paying nearly double with your current Waste p... See more
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See what reviewers are saying
Although we experienced a few teething problems when we first joined GWR, the service has been exemplary ever since. Marianna in the Onboarding Team has been amazing throughout the process. She i... See more
Do not use this company. We had repeated missed collections meaning refuse was left piled up which was both a health hazard and really offputting for our campsite guests. Due to this, and variou... See more
Company replied
We left a review in April warning those considering using this company to AVOID at all costs. This is without doubt the most dysfunctional and disgraceful outfit we have ever delt with in 16 years.... See more
Company replied
Company details
Written by the company
At GWR Waste Management, we deliver comprehensive waste services designed for businesses of all sizes across the UK. Our solutions are tailored to meet your waste disposal needs while ensuring compliance and sustainability. Whether you need commercial waste management, regular waste collections, or skip hire, we make the process Simple. Easy. Reliable. Sustainable.
Contact info
GWR Waste Management, 7 Brook Office Park, Emersons Green,, BS16 7FL, Bristol, United Kingdom
- 0300 303 4856
- info@gwrwaste.co.uk
- gwrwastemanagement.co.uk
3.0
Average
58 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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GWR are an excellent partner
GWR are an excellent partner. Able to provide all important data and information in an industry that can struggle with these kind of thing
15 October 2024
Unprompted review
Reply from GWR Waste Management
We really appreciate your feedback. It’s great to know our approach stands out in the industry—thank you for your support!
Really helpful - thank you!
I'm the Chair of the Academy Community Councillors at our local school and we needed a large pile of rubbish taking away after a big clear out over the summer holidays. GWR Waste Management were really helpful at advising on the size of skip we needed (their suggestion to get a bigger skip to begin with rather than need 2 small skips was very sensible) we were very grateful that they took away a large pile of unsightly rubbish in such a timely way. Thank you!
5 September 2024
Unprompted review
Reply from GWR Waste Management
We’re delighted we could support your school’s efforts and ensure everything went smoothly. Thank you for your thoughtful review!
AVOID!!
AVOID!!! total ripping company dont empty bins just bank accounts r i got solicitors letter... big bully company totally miserable experience....
8 November 2024
Unprompted review
Reply from GWR Waste Management
Hi Richard. Thank you for your feedback, we take this very seriously. Our records show that services were provided as requested, and when you announced the closure of your business, there was an outstanding balance for these services. Steps had to be taken to recover the balance owed for services rendered. We understand that closing a business can be a challenging time, and we aim to handle all customers with care and fairness.
Recommended, flexible & competitive
GWR was recommended by a local garage so I sent a message via their website to get a quote. The next day the quotes were issued for 3 different sites. When we signed up we already had a lot of rubbish but no bins, thankfully this wasn't an issue, GWR organised a van to be sent round that day, it was all gone within a few hours of signing the quote. Also, due to the nature of our business we don't operate all year round so a month after signing we are on a break for a few months and this wasn't an issue at all. Great, what more can you want.
31 October 2023
Unprompted review
Reply from GWR Waste Management
Thanks, Jonathan we’re really grateful for the amazing 5-star review and appreciate you taking the time to share your rating with us. ⭐
5 star service
A great wealth of knowledge, we were helped and advised to ensure we had the correct skip for the job working within my budget. I spoke with matt a great guy who afforded the time and information we needed to make my decision.
30 November 2023
Unprompted review
Reply from GWR Waste Management
Thank you for your fantastic review! We're so pleased to hear that you found our advice helpful and that we could assist in finding the right skip within your budget. Matt will be delighted to know his support made a difference! If you ever need anything else, don’t hesitate to reach out.
Great service
Been a customer with these for years now, never had anything to complain about, always on time and leave the area clean and are respectful of the vehicles we have on site.
6 November 2022
Unprompted review
Reply from GWR Waste Management
Thank you so much for your kind review and for sharing your experience with us.
Friendly and professional
GWR are fantastic to deal with and offer a friendly and professional service at competitive rates. When it comes to waste and a customers needs these guys know their stuff!
3 November 2023
Unprompted review
Reply from GWR Waste Management
Thank you so much for this amazing review! We look forward to continuing to provide exceptional services and outstanding customer care.
Excellent service as always
I have been using Great Western Recycling Ltd for almost a decade, throughout that time they have provided a reliable and cost-effective service. I have no hesitation in recommending their services
6 November 2023
Unprompted review
Reply from GWR Waste Management
Thank you for choosing us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.
Genuine people good service
1 November 2023
Unprompted review
Reply from GWR Waste Management
Thank you so much! We are grateful that you took the time to leave us a review.
Excellent service very professional
Excellent service very professional
2 November 2023
Unprompted review
Reply from GWR Waste Management
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!
The office are very easy to deal with…
The office are very easy to deal with and the service is very reliable.
6 November 2023
Unprompted review
Reply from GWR Waste Management
Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. Thank you so much.
Great service
Great service, communication and delivery. Super helpful setting things up and everything running smoothly. reccomened 5/5
3 November 2023
Unprompted review
Reply from GWR Waste Management
We sincerely appreciate your support and your valuable feedback. Your satisfaction is what drives us.
Best in the West
The team at Great Western are so helpful. I have used them over the last 3 years and wouldnt go anywhere else. Quick to quote bit also quick to respond to queries and issues. Great Customer Service. And nice and Local to me meaning i am supporting people in my community.
6 November 2023
Unprompted review
Reply from GWR Waste Management
Thank you so much for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us.
£600 cancellation fee
After working with them for over 1 year they asked £600 for cancellation fee. We needed to close our business and now they want us to charge for one more year. We never been told this when we signed the contract.
6 November 2023
Unprompted review
Reply from GWR Waste Management
Hi Alex Sammy,
Thank you for leaving a review. We take feedback very seriously; however, I’m afraid we cannot find any record matching your name or details. Please could you contact us at info@greatwesternrecycling.co.uk or call our team at 0300 303 4856. Thank you.
Very helpful
Recently set up a contract with GWR, and it was an incredibly simple and easy process. We had quite a few queries due to problems with a previous supplier, but the office staff have been very helpful and easy to get hold of, sorting all our issues. Whenever we have questions about waste, GWR always go above and beyond to help us
27 August 2023
Unprompted review
Reply from GWR Waste Management
Thank you for your kind review Josh! We're so glad to hear that setting up your contract was a smooth and hassle-free experience. Our team always strives to be as helpful and responsive as possible, so it's great to know we could assist with your queries. If you ever need anything else, we're always here to help!
Top marks
We needed new bins and I was looking around when Harry knocked on our door. Made the whole process super easy and checked up on us. So good when our general waste bin was up for.l renewal, he was the first guy I called.
9 August 2023
Unprompted review
Reply from GWR Waste Management
Thank you for your fantastic review! We're so pleased to hear that Harry made the process easy for you and provided great service. We’ll be sure to pass on your kind words to him! If you ever need anything in the future, don’t hesitate to reach out.
Great service
22 November 2021
Unprompted review
Reply from GWR Waste Management
We’re really grateful and appreciate you taking the time to share your rating with us.
Excellent Service
Excellent Service. We have been using Great Western Recycling for many years, and are more than happy with the service they provide. They go over and above in all areas. Matt and Mark are amazing, and know exactly what we need and go out of there way to ensure we get it. Thanks for your support over the years. @phoenixflooringltd
18 November 2021
Unprompted review
Reply from GWR Waste Management
Thank you for your kind review. Really pleased to read how happy you are with us. Thank you. Mark
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