We had a lovely guy Adam Leaver from GWR Waste Management come into our Bistro earlier this week and gave us a quote into our Business Waste. As we were paying nearly double with your current Waste p... See more
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Although we experienced a few teething problems when we first joined GWR, the service has been exemplary ever since. Marianna in the Onboarding Team has been amazing throughout the process. She i... See more
Do not use this company. We had repeated missed collections meaning refuse was left piled up which was both a health hazard and really offputting for our campsite guests. Due to this, and variou... See more
Company replied
We left a review in April warning those considering using this company to AVOID at all costs. This is without doubt the most dysfunctional and disgraceful outfit we have ever delt with in 16 years.... See more
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Company details
Written by the company
At GWR Waste Management, we deliver comprehensive waste services designed for businesses of all sizes across the UK. Our solutions are tailored to meet your waste disposal needs while ensuring compliance and sustainability. Whether you need commercial waste management, regular waste collections, or skip hire, we make the process Simple. Easy. Reliable. Sustainable.
Contact info
GWR Waste Management, 7 Brook Office Park, Emersons Green,, BS16 7FL, Bristol, United Kingdom
- 0300 303 4856
- info@gwrwaste.co.uk
- gwrwastemanagement.co.uk
3.0
Average
58 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Worst Servise ever they charge you do…
Worst Servise ever they charge you do not trust them 70 kg for 2 times a month from 28 pounds I ended paying over 70 pounds. While the premises was not operating, then I moved the contract under someone else took them weeks and weeks of promising they fails to communicate and provide a clear direction such a waste money time and effort
23 October 2025
Unprompted review
Reply from GWR Waste Management
Hi Jwan,
Thank you for your feedback. Your account was set up on a fortnightly collection schedule at £35.88 per month (including VAT). In certain months where three collections fell within the billing period, the total was charge for that month accordingly.
When you requested to move the service, we acted on this promptly. However, not all of the required site details were provided, which meant our supplier needed additional clarification before delivery. This, along with difficulties locating the new premises, led to some delays outside of our control.
All actions taken were in line with your agreed service terms.
— The GWR Waste Management Team
Too many missed collections
Too many missed collections. Have now found a local company which collects from our premises- at a fraction of the GWR price.
Have avoided giving one star as the staff are always friendly and professional - but that doesn’t empty the bins.
26 September 2025
Unprompted review
Reply from GWR Waste Management
Thank you for your review, John. We’re sorry to hear about your experience, but we’d like to provide some context for clarity.
Unfortunately, the collection team that was performing the collections at your site, stopped operating collections in your area, and no alternative waste company was willing to access the rear of your premises where your bins were stored.
To avoid leaving you without services, we offered the option to continue collections if bins were presented in an accessible location around the front of the premises.
As this was not possible, we made the decision to withdraw service and, as a courtesy, cancelled your contract without penalty.
We’re glad to hear you found our team friendly and professional, and we wish you well with your new arrangement.
— The GWR Waste Management Team
Absolutely poor
Absolutely poor, have left us every 2nd week with out collection, and no bins to operate with. No help for sales manager Andrew nor from call centre all we get is they are on the way. Really poor.
16 September 2025
Unprompted review
Reply from GWR Waste Management
Thank you for your feedback, Daniel.
We understand your frustration and apologise for the disruption you’ve experienced. We understand that there have been a couple of service delays over the past few weeks, but catch-ups have always taken place within a few days, this is due to some unexpected recent service issues caused by one of our collection teams, who unfortunately has not met the standards we expect on your behalf.
Please be assured this is not reflective of the service GWR Waste Management has previously delivered. Our team has been in regular contact, and a director has also been to your site to visit in the meantime. We will continue to manage this closely to ensure your collections are brought back to the level of reliability you should expect.
We value your business and appreciate your patience while we work to make the necessary changes required to resolve this.
Don’t use this company, you will regret it!
I haven’t got long enough to write all I need to tell any prospective customers but the best advice I can give is ‘use any other company but this one’
Countless missed collections, no communication at all, excuse after excuse. Damaged my car 3 times, no apologies or recompense. Cancelled my contract but they conveniently forgot to cancel it their end. Contracts are not clear or accessible so you have to put up with their shocking service.
All good when you sign contract, it’s not until you hit a problem do you find out they are very poor at communication and trying to sort out issues, complete waste of time, dreadful service
Thanks for your reply but I have sent you pictures but that’s as far as it gets
29 August 2025
Unprompted review
Reply from GWR Waste Management
Thank you for your review. We take all feedback seriously, especially when it includes comments about vehicle damage.
As discussed with our customer services team, it is very difficult to assist in these matters when there are no photos or any other evidence to support the claims, especially when they took place so long ago.
Should any dates, photos or details of the incidents become available, you have the assurance of our full support.
— The GWR Waste Management Team
Really great communication and accommodating of changes to contract before start date
Demi Sampson did a brilliant job of setting up our new business waste collection. All my questions were answered really swiftly, and in plenty of detail. She also managed to beat the price of our previous provider by quite lot too!
18 March 2025
Unprompted review
Reply from GWR Waste Management
Thank you for the great feedback! We’re so pleased to hear Demi was able to set everything up smoothly, answer your questions quickly, and even secure you a better price than your previous provider. We’ll make sure your comments are passed on to her.
— The GWR Waste Management Team
Absolutely amazing service from Demi
Absolutely amazing service from Demi, handled everything like a dream kept us in the loop at every stage and stuck to their word, with our previous experience with another company this was all very difficult for them. so We are super happy customers, highly recommend.
19 August 2025
Unprompted review
Reply from GWR Waste Management
Thank you for the fantastic feedback! We’re delighted to hear that Demi made everything smooth and kept you updated throughout the process. It’s great to know we could provide the reliable service you were looking for, especially after your previous experience elsewhere. We really appreciate your recommendation!
— The GWR Waste Management Team
Good all round service the rep
Good all round service the rep Demi listened to our requirements,and sorted the resolution perfectly .
12 December 2024
Unprompted review
Reply from GWR Waste Management
Thank you for your feedback! We’re really pleased to hear Demi listened carefully to your requirements and was able to find the right solution. We’ll be sure to pass your comments on to her.
— The GWR Waste Management Team
It’s the personal touch.
It’s the personal touch, people say and people do. Nick seems to be able to portray an image that everyone matters, and it’s not too much trouble.
16 July 2025
Unprompted review
Reply from GWR Waste Management
Thank you for your review, Steve.
We’re really pleased to hear that Nick made a positive impression and took the time to ensure things were handled properly. We’ll be sure to pass on your feedback to him. We appreciate you sharing your experience.
— The GWR Waste Management Team
Minimal customer service
Invoice due date 14th June invoice paid 10th June, no service since, no advise of an issue. 9 missed collections that were paid for. No response to emails 22nd and 27th June, phone 3 times, no fault acknowledged, no returned call. This is who they are. 4 weeks of festering food waste and general waste. Brilliant.
Minimal customer service, great if you sit at a desk and can read emails all day, for a a small business owner not so great. Onerous contract terms, please be aware of rolling contracts that only give you a small window to terminate annually, subcontract waste removal and again only communicate collection issues via email.
22 April 2025
Unprompted review
Reply from GWR Waste Management
Hi Sarah, thank you for your feedback. Our customer service team is available both by phone at 0300 303 4856 and via email, ensuring support is accessible to all customers.
The collection issues you reference were due to the account being on stop which was communicated by email. We understand that one of our advisers is in communication with you and has offered a prompt collection now that the account has been brought up to date.
Great company
Great company. I don't know what the bad reviewers are talking about! All they ask is that you put your bin out and pay your bill on time - pretty reasonable I'd say. Won't go anywhere else 😁
2 April 2025
Unprompted review
Reply from GWR Waste Management
Thank you for your fantastic review! We really appreciate your support and understanding of how we operate. Our goal is always to provide reliable service with clear, fair expectations. We're glad to have you as a valued customer.
Want a reliable waste collection…
Want a reliable waste collection service?
Definitely go with GWR Waste Management. Really helpful customer service who will help you with any issues.
25 March 2025
Unprompted review
Reply from GWR Waste Management
Thank you for your kind words! We're delighted to hear that you've had a great experience with our services and customer support.
Terrible rude
Terrible, bin collector staff are polite but the office are non communicative, take forever to fix a problem and then say your in contract even though your not given the service they promised! Over flowing bin with no collection date organised x 3rd time in 2 months
I can’t reply to your response that you’ve edited after telling me on an email there was a tree overhanging to now telling me there were people in my lane. Yes there were men in the lane, that will move out the way like they did for everyone else needing access.
Thank you for calling me, to tell me your stopping my service as I’ve not paid and that I’ve also been waiting for a direct debit mandate, you accused me of making up my problems, it’s because your passed from person to person and know one is aware of the other conversation or the first problem before they say we will get back to you. With no response.
Your rude arrogant approach on the telephone, asking me a question then answering it for me and not letting me speak whilst I repeatedly said I was on school run you ignored my request to call back another time and then refused to collect my bin anyway!
What a professional way to solve a problem!!
27 March 2025
Unprompted review
Reply from GWR Waste Management
Hi Sam,
We appreciate your feedback and understand that we were unable to access your bin due to tree works being carried out close by. Our team are in the process of making arrangements to return. Could you call the office to discuss this please?
Best regards,
GWR Waste Management
0300 303 4856
info@gwrwaste.co.uk
Excellent skip delivery service
Excellent service. Prompt and reliable. Very competitive pricing too!
21 February 2025
Unprompted review
Reply from GWR Waste Management
Thank you for your great feedback! We're glad to hear you were pleased with our services. If you ever need another skip, we’re always here to help.
Reply from GWR Waste Management
Hi Wayne,
We’re sorry to hear you feel this way. However, we’d like to clarify that all your scheduled services have been completed successfully.
While your cardboard collection was delayed by one day, it was promptly collected the next day to ensure minimal disruption.
At GWR Waste Management, we strive to provide reliable and efficient service, and occasional minor delays can occur. If you have any concerns in the future, our team will be happy to discuss them and find a resolution.
Please feel free to contact us at 0300 303 4856 or info@gwrwaste.co.uk.
GWR Waste Management
avoid this company get contract with Biffa
This company is does not own any recycling vehicles subcontracting with Keny waste .
collection wise there is no program or dates provided ,mostly collecting after work hours like after 6 pm or early morning 5 till 9 in the morning .
so we had a contract with them we used to pay invoices upfront but we had to contact them 20 times to come once and the waste is by weight if heavy get charged .fedup cancelled our contract we had no choice .avoid them. if you want to get a contract Biffa is better they have their own vehicles you can book or cancel the dates you want online without messy phone calls 20 times to collect one time
1 November 2024
Unprompted review
Reply from GWR Waste Management
Hi Dilshad,
Thank you for taking the time to share your feedback. We’re sorry to hear that you were dissatisfied with our service, but we believe it’s important to address a few key points.
Our collections operate on a scheduled service plan, early morning and evening collections are standard industry practice to minimise disruption during business hours.
With regard to communication, our team made every effort to support you. Despite these efforts, we encountered behaviour towards both our customer service team and collection staff that fell below the standards of respectful interaction.
On the matter of billing, any charges for excess weight and billing terms were clearly outlined, and all invoices were issued accurately based on recorded waste volumes. Transparency is at the core of our service, and we ensure that our pricing, collection schedules, and processes are always communicated clearly.
We take pride in providing reliable, sustainable waste management services to businesses across the UK. If you would like to discuss this further, we are happy to help.
Thank you,
GWR Waste Management
Very poor service.
This company, quick to have me sign contract to provide a skip. They then hire a third party company . They drop the skip off and told me all is fin, I load the skip . This bigger tipper turned up to pick the skip up and could not pick the skip that they drop off. They refused for over 3 months, sending out new contacts every other day for wheelie bins, I never ask for wheelie bins, but want me to sign for something that will not work for me. They then cancel the contact and now sending me invoice in full for termination of contact that they terminated because they failed to even pick the skip up once. The service from this company is very poor, . They have no control over their third party company. I had skip in the same place before and there was no problems moving the skip. They never survey the site , only put up a google maps photo.
26 December 2024
Unprompted review
Reply from GWR Waste Management
Dear Ewan,
Thank you for your feedback. We’re sorry to hear that you were unhappy with your experience, as we always strive to provide a smooth and reliable service for our customers.
To clarify, you originally requested an REL (Rear-End Loader) service, which differs from a standard skip and requires a specific vehicle for collection. This was explained at the outset, and when our team attended your site, it became clear that access restrictions—particularly parked vehicles—made it impossible to safely collect the container.
We made several attempts to work around these challenges and requested that the obstructions be cleared, but unfortunately, this was not resolved. To assist, we suggested a more suitable alternative, including a smaller skip and wheelie bins, which would have worked better within the available space. However, as the necessary contract for these services was never completed, we were unable to proceed.
Regarding your concern about the contract cancellation, we advised and made you fully aware of the terms of early contract termination, before you had requested this. We understand that situations like this can be frustrating, and we always aim to work collaboratively with customers to find practical solutions. We do ask that site access requirements are considered when arranging collections to avoid these kinds of issues.
If you’d like to discuss this further and find a resolution, we remain open to working together.
GWR Waste Management
Wouldn't consider anyone else
Have been a customer of GWR for a few months now and they have been a pleasure to work with since the beginning. Before signing they clearly explained the different sizes of bins offered with typical use cases, tailoring a solution best suited for our business. Once on-boarded there were regular updates on when the bins would be delivered, when collections would commence and frequency. We've had a few queries along the way, and they have been very helpful and quick to respond. GWR are our first and only port of call for all things waste related.
6 December 2024
Unprompted review
Reply from GWR Waste Management
Thank you for your fantastic feedback! We’re so pleased to hear you’ve had a great experience with GWR. It’s wonderful to be your go-to for all things waste management.
We’re here if you need anything further—thank you for choosing GWR!
Best regards,
The GWR Waste Management Team
Unreliable company never pick up then…
Unreliable company never pick up then they are supposed to always excuses off them never use this company they take ur money but not ur rubbish 😡😡
6 December 2024
Unprompted review
Reply from GWR Waste Management
Hi Louise, thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience.
Providing a reliable and timely service is a top priority for us. We're investigating this matter further to understand what went wrong and ensure it’s resolved for you.
Our customer service team will be in contact to address your concerns directly. Thank you for bringing this to our attention, and we hope to have the opportunity to make things right.
Really good pricing and service
GWR have been servicing our charity's waste bin for well over a year now. Overall our experience has been great and the pricing is really good for small charities on a budget too!
1 November 2024
Unprompted review
Reply from GWR Waste Management
We truly appreciate your feedback! We’re proud to support charities like yours and are happy to hear that our pricing and services are working well for you.
GWR have done our bins for a few…
GWR have done our bins for a few years,great service and prices. Highly recommended
23 November 2024
Unprompted review
Reply from GWR Waste Management
Thank you for the glowing feedback! We’re proud to provide a service you trust and recommend.
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