Gutsibits Reviews 

1,138
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 225 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being polite, personable, efficient, helpful, patient, and knowledgeable, making interactions pleasant and productive. The service is frequently described as excellent, with many appreciating the straightforward ordering process and quick responses to inquiries. Reviewers are particularly impressed with the prompt delivery and well-packaged products, often arriving quickly and correctly. However, some customers also noted issues with delivery delays, with orders taking longer than expected or next-day delivery not being met. A few other people also felt that international customers occasionally faced challenges with customs declarations or additional taxes upon delivery.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many praising the great quality parts that fit without... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising its speed and efficiency. Many... See more

Service

People report positive experiences with service, often highlighting the great and prompt service, technical... See more

Order

Users describe positive interactions with order, highlighting prompt responses to inquiries and... See more

Staff

Clients share positive opinions on staff, consistently describing them as helpful, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just received my latest order from gutsibits! well packed and sent out very quickly after ordering!, the go-to shop for Guzzi spares in the uk!. Staff always polite personable and efficient , couldn'... See more

Rated 5 out of 5 stars

Carburettor Rebuild I've recently taken on a 1993 V65 Florida as a project. It's been stood in a garage for years. First step, get it running. Got ignition, need to properly sort carbs and fuel l... See more

Rated 5 out of 5 stars

Brilliant bit of kit, two into one exhaust, mistral pipes. Fitted perfectly, half the weight of the original through box. Only suggestion would be to sell the small oxygen sensor socket. I have fitte... See more

Rated 5 out of 5 stars

Great selection of Guzzi parts, easy to find the required part, easy to purchase, with a reasonable international shipping fee to New Zealand. Parts arrived, in good time, packaged well and correct. G... See more


Company details

  1. Motorcycle Equipment and Accessories Store

Information provided by various external sources

New and used Moto Guzzi spares and accessories, all the parts you need for your Moto Guzzi from Brembo, Dellorto, Domino, CEV, Hepco & Becker, Mistral, Lafranconi, ENI, Moto Guzzi and the rest


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,138)

224 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Great product, but import tax should be mentioned

Great product and a really nice update for my Guzzi. It would have been helpful to mention upfront that import tax is payable in addition to UK VAT, which added €13. Besides, I had to chase the package with the carrier for a few days as additionally payable tax obviousy is not standard there.

24 November 2025
Rated 5 out of 5 stars

efficient service

Easy to deal with always willing to take a reasonable offer on used items.
Super fast delivery.
Have used them on more than one occasion.

3 December 2025
Rated 5 out of 5 stars

Great customer service

I requested notification when my part became available. I got my notification and was able place my order by telephone. I spoke to a knowledgeable gentleman who was able to confirm that I had ordered the correct part.
The part was with me couple of days later.

2 December 2025
Rated 5 out of 5 stars

Good communication

Good communication, responded quickly to question asked involving international order.

Product as described, packaged well and protected. Shipping fee was not excessive.

26 November 2025
Rated 5 out of 5 stars

There was an error in the manual that I…

There was an error in the manual that I ordered, on the cover it was correct but the interior it was for a different machine. I contacted Gutsibits and Hamish replied immediately with an offer to send out the correct manual free of any charges. First class service.

25 November 2025
Rated 5 out of 5 stars

I've been to the shop in person

I've been to the shop in person, good service and excellent knowledge and the parts are a good price.ordered parts by post and arrived safely Always good service.

4 November 2025

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