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Guitars & Woods Reviews 

290
•
TrustScore 4.5 out of 5

4.7

Craft Store
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Review summary

Created with AI, based on recent reviews

Looking at 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, including tools, templates, and wood, often noting the excellent selection available for various needs. Many people also highlight the fast and efficient delivery service, with items arriving quickly and well-packaged. Reviewers frequently commend the responsive and helpful service, contributing to a positive overall experience. However, some customers also noted issues with their orders, including items not being shipped, lost tools, or mistakes not being corrected before dispatch. A few other people also felt that product quality could be inconsistent or that certain kits were incomplete, despite generally positive experiences.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers consistently praising the good... See more

Quality

Customers had positive experiences with quality, consistently reporting that products are of good or... See more

Delivery service

Consumers find delivery service to be positive, frequently highlighting very fast delivery and quick shipping... See more

Service

Users describe positive interactions with service, highlighting excellent service, good prices, and quality... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many customers reporting a simple purchase... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good, quality products - both tools and templates. Handling the order before shipping took a couple days - be mindful if you are in a hurry. The packaging makes up for that in an excellent way - tidy,... See more

Rated 5 out of 5 stars

I bought a string spacing ruler. It came when I expected, and it's very good quality. I like that the markings are actually holes in the metal so you can mark the nut through the ruler. And it was a b... See more

Rated 5 out of 5 stars

Good product details on site, fast and efficient service. Delivered quite rapidly and directly into my post box. Very helpful people, i've been shopping there for years and will continue to do so wh... See more

Rated 5 out of 5 stars

The delivery took much longer than expected due to company closure. Item finally arrived yesterday. My experience with G&W: friendly communication, high quality of delivered goods and fair pricing. I... See more

Company replied

Company details

  1. Craft Store

Written by the company

Welcome to Guitars & Woods - Luthier Supplies (G&W), a leading Portuguese company specializing in the manufacturing and sale of premium guitar-related products. Our extensive range includes high-quality tonewoods, precision luthier tools and templates, as well as innovative parts and jigs. Founded in 2011, G&W is built on a strong foundation of industry experience and longstanding connections with musicians, guitar makers, and technicians. In 2012, we expanded our reach by launching an online store to better serve our customers, offering them the best prices and an exceptional shopping experience. Our expertise in CNC technology and CAD/CAM software enables us to produce reliable and affordable products with a level of quality that only advanced machinery can achieve. At G&W, customer satisfaction is our top priority. Our commitment to honesty and helpful service is reflected in the numerous positive feedback we have received from thousands of customers worldwide. We pride ourselves on our efficient delivery system; if your desired product is in stock, it is typically dispatched to your nearest post office on the same day or the following day after payment clearance. For high-quality products, exceptional service, and fast delivery, choose Guitars and Woods. We are your trusted partner in luthiery. All the best, Carlos Barros Founder and Owner of G&W

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

290 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(290)

101 reviews in the last 12 months

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Rated 5 out of 5 stars

Good product details on site

Good product details on site, fast and efficient service.
Delivered quite rapidly and directly into my post box.
Very helpful people, i've been shopping there for years and will continue to do so when i need parts etc.

27 October 2025
Rated 5 out of 5 stars

Im a Customer for Life!!!

Great communication even though I’m half way around the world in the USA. Lightning fast shipping from Portugal to Illinois, USA is 5 days! Jigs are exactly what I was looking for.

25 October 2025

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