The flowers were bought as a surprise to brighten up my 87yr old aunt's day. They arrived well packed, no damage to the flowers and full of colour, but more than that freesias have a special meaning... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
A boutique, family-owned florist, providing hand-tied bouquets and freesias to the UK and Channel Islands for over twenty years.
Contact info
United Kingdom
- guernseyflowersbypost.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 16% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Seemless
From ordering through delivery was as smooth as it can be. Better than expected. I recommend using Guernsey Flowers
Excellent
Guernsey Flowers were excellent to deal with. Their communication kept me informed regarding my order. I found the website easy to use.
The flowers arrived on the specific day. The recipient was delighted with her flowers saying they were beautiful.
Definitely recommend Guernsey Flowers and will use them again.
Excellent service and truly beautiful…
Excellent service and truly beautiful flowers.
Sent my mother a boquet for mothers day. She adored them.
Keep up the great work
Recieved flowers on mothers day from my…
Recieved flowers on mothers day from my grandaughter. Flowers half dead when they arrived. Felt awful for my grandaughter who was here when they arrived. Would not recommend.
Absolutely awful
Absolutely awful - no flowers arrived for Mother’s Day, and when they did arrive, what showed up was a disgrace. £52 spent for what turned out to be a terrible disappointment.
Terrible experience with this company and mum has no flowers for mothers day
Terrible experience with this company in the run-up to Mother’s Day – I had a problem with my order but the company were completely uncontactable. I sent five emails within the space of two days but no response. There’s no phone number to call - the flowers were delivered to the wrong address and were damaged when they arrived. No one from the company has responded to my messages. I strongly advise others not to use this company for ordering flowers, they are an English company, not based in Guernsey. As someone from Guernsey it’s embarrassing that people outside of the island might think that this is the best the Island has to offer - truly awful service - do not use this company
Quick update: two weeks later and this still hasn’t been resolved. No contact from the company despite emails and no number I can ring to sort this out.
I ordered a large bunch of white Fressia…
I ordered a large bunch of white fressia's 4 friend 70th Birthday, flowers arrived, in not great condition, also paid for a card, with a nice message to go inside, but was not received, emailed them, took ages for them to answer, when they answered they gave some excuse about the system not sending the card, we will give you a refund for card, or, send your friend another card with message, (days after her Birthday) unacceptable I said, I ordered online the flowers & card, as I could not get to shops as I have bad illness, I then emailed back & asked as a kind gesture would they send me bunch of flowers, as it was their error, I never got my refund for card, & never got an answer to my email, I am disgusted, they seem to take your money (which was £56) & any problems they cause, do not want to do anything about it, not even curtesy in answering emails, I will never use them again, as of their rudeness in totally ignoring customers problems, & ignoring answering customers emails, BEWARE I WOULD NOT USE THIS COMPANY.
No flowers for Mum
They took the money quick enough but the Mother's Day flowers never arrived. When I contacted them they said there was some sort of error at their end but that was the last I heard from them. Three days on and several emails later and still no reply. Truly terrible service.
A wonderful special gift
We sent my sister 50 white freesias for her 80th birthday.
The flowers arrived on time, in tight bud, and, for more than two weeks, have filled her house with fragrance. She was absolutely delighted with them.
A wonderful special gift.
It was a thankyou so useful gift card
It was a thankyou so useful gift card
Fiowers were delivered quickly and long living
Mixed Guernsey Long Stem Freesia Flowers
Decided to treat myself to 30 stems of mixed Guernsey long stem freesia flowers. They were absolutely beautiful and the scent was amazing. Totally delighted and will certainly purchase more flowers from this lovely Company in the future
Prompt delivery but not usual quality
Flowers arrived on day requested.
Previous orders of freesias have arrived mostly aa buds but this time they were mostly opened in flower and disappointedly did not last as long
Wonderful freesias - such a perfect reminder of Guernsey
Ordered a bouquet of freesias for a friend in Wales who I knew loved the wonderful aroma.
They were delivered promptly and in perfect condition, and my friend adores them.
Such a good price and perfect customer service.
Recommended, recommended, recommended!
Beautiful flowers
Ordered as a surprise St Valentine's Day gift for my beautiful wife...and the flowers arrived promptly, beautifully packed and what's more, they lasted for nearly two weeks.
If you don't deliver Saturdays
If you don't deliver Saturdays, then don't let people select that day
Flowers are awesome. But I'm not sure I'll use them again. Disappointed
Stunningly scented freesias
My husband has ordered freesias from Guernsey Flowers for years. The bouquets are always carefully packed and the flowers are gorgeous and last for ages.
A great pick me up for a friend
Beautiful flowers sent promptly to a friend who was feeling under the weather. She was so happy with the good number and lovely fragrance.
We have brought flowers from Guernsey…
We have brought flowers from Guernsey flowers for several years and every time the flowers arrive on time and in pristine condition. This occasion was no exception, the long stem freesias arrived looking fantastic and over a week later still look and smell fantastic. Will also add ordering the flowers is a simple process, a few clicks through the website and the order is placed, hassle free.
I paid £50.90 on 14th February for…
I paid £50.90 on 14th February for flowers to be delivered on 17th February. When the flowers were not delivered by 18th I sent two emails requesting information but received no reply. The flowers eventually arrived on 19th. My friend was very disappointed as she was having an operation on her wrist on 18th and was therefore unable to take the flowers out of the box and arrange them. The joy and surprise of sending flowers was ruined as I had to phone to find out if they had been delivered or left with a neighbour. I was very surprised that my emais were ignored and I expect to receive a refund.
Great flowers
Nice flowers delivered on time
Still look great a week later
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








