Guernsey Flowers Reviews 

410
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 171 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning presentation, incredible fragrance, and remarkable longevity of the fresh flowers. Consumers note that orders consistently arrive promptly on the requested dates, securely packaged to prevent any damage during transit. Buyers often highlight the reliable service and state that these gorgeous floral arrangements make wonderful gifts for special occasions. Some reviewers were not happy with delivery delays that occasionally caused packages to arrive late or get lost in the post. A few consumers also mentioned receiving items in poor condition or experiencing issues with incorrect colors and damaged stems.

What people talk about most

Product

Users describe positive interactions with product, highlighting fresh and long-lasting blooms with amazing... See more

Quality

Consumers find quality to be positive, frequently describing the arrangements as fresh, fragrant, and... See more

Delivery service

Customers report widespread satisfaction with the delivery service, noting that packages frequently arrive... See more

Order

Clients share positive opinions on order experiences, noting that the ordering process is smooth and easy.... See more

Service

Customers consistently note positive experiences with service, describing it as efficient, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The flowers were bought as a surprise to brighten up my 87yr old aunt's day. They arrived well packed, no damage to the flowers and full of colour, but more than that freesias have a special meaning... See more

Rated 5 out of 5 stars

Cannot praise this company enough. When I ordered I incorrectly put my own address as the recipient! Had a massive panic and emailed them immediately. Within the day they had responded and corrected... See more

Rated 5 out of 5 stars

The gorgeous freesias arrived on time, fresh as a daisy and smelling divine. Our friend, recovering from surgery, was over the moon and they lifted her spirits immensely. The photo she sent us of... See more

Rated 5 out of 5 stars

I ordered some freesia’s for my mum’s wake as she had freesias in her wedding bouquet 65 years ago and went on honeymoon to Guernsey, so it seemed very fitting to order them from Guernsey Flowers. The... See more


Company details

  1. Flower Delivery

Written by the company

A boutique, family-owned florist, providing hand-tied bouquets and freesias to the UK and Channel Islands for over twenty years.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

410 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(410)

171 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Seemless

From ordering through delivery was as smooth as it can be. Better than expected. I recommend using Guernsey Flowers

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Guernsey Flowers were excellent to deal with. Their communication kept me informed regarding my order. I found the website easy to use.
The flowers arrived on the specific day. The recipient was delighted with her flowers saying they were beautiful.
Definitely recommend Guernsey Flowers and will use them again.

9 March 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely awful

Absolutely awful - no flowers arrived for Mother’s Day, and when they did arrive, what showed up was a disgrace. £52 spent for what turned out to be a terrible disappointment.

16 March 2026
Unprompted review
Rated 1 out of 5 stars

Terrible experience with this company and mum has no flowers for mothers day

Terrible experience with this company in the run-up to Mother’s Day – I had a problem with my order but the company were completely uncontactable. I sent five emails within the space of two days but no response. There’s no phone number to call - the flowers were delivered to the wrong address and were damaged when they arrived. No one from the company has responded to my messages. I strongly advise others not to use this company for ordering flowers, they are an English company, not based in Guernsey. As someone from Guernsey it’s embarrassing that people outside of the island might think that this is the best the Island has to offer - truly awful service - do not use this company

Quick update: two weeks later and this still hasn’t been resolved. No contact from the company despite emails and no number I can ring to sort this out.

15 March 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a large bunch of white Fressia…

I ordered a large bunch of white fressia's 4 friend 70th Birthday, flowers arrived, in not great condition, also paid for a card, with a nice message to go inside, but was not received, emailed them, took ages for them to answer, when they answered they gave some excuse about the system not sending the card, we will give you a refund for card, or, send your friend another card with message, (days after her Birthday) unacceptable I said, I ordered online the flowers & card, as I could not get to shops as I have bad illness, I then emailed back & asked as a kind gesture would they send me bunch of flowers, as it was their error, I never got my refund for card, & never got an answer to my email, I am disgusted, they seem to take your money (which was £56) & any problems they cause, do not want to do anything about it, not even curtesy in answering emails, I will never use them again, as of their rudeness in totally ignoring customers problems, & ignoring answering customers emails, BEWARE I WOULD NOT USE THIS COMPANY.

27 February 2026
Unprompted review
Rated 1 out of 5 stars

No flowers for Mum

They took the money quick enough but the Mother's Day flowers never arrived. When I contacted them they said there was some sort of error at their end but that was the last I heard from them. Three days on and several emails later and still no reply. Truly terrible service.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

A wonderful special gift

We sent my sister 50 white freesias for her 80th birthday.
The flowers arrived on time, in tight bud, and, for more than two weeks, have filled her house with fragrance. She was absolutely delighted with them.
A wonderful special gift.

10 February 2026
Rated 5 out of 5 stars

Mixed Guernsey Long Stem Freesia Flowers

Decided to treat myself to 30 stems of mixed Guernsey long stem freesia flowers. They were absolutely beautiful and the scent was amazing. Totally delighted and will certainly purchase more flowers from this lovely Company in the future

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful flowers

Ordered as a surprise St Valentine's Day gift for my beautiful wife...and the flowers arrived promptly, beautifully packed and what's more, they lasted for nearly two weeks.

14 February 2026
Unprompted review
Rated 5 out of 5 stars

Stunningly scented freesias

My husband has ordered freesias from Guernsey Flowers for years. The bouquets are always carefully packed and the flowers are gorgeous and last for ages.

21 February 2026
Unprompted review
Rated 5 out of 5 stars

We have brought flowers from Guernsey…

We have brought flowers from Guernsey flowers for several years and every time the flowers arrive on time and in pristine condition. This occasion was no exception, the long stem freesias arrived looking fantastic and over a week later still look and smell fantastic. Will also add ordering the flowers is a simple process, a few clicks through the website and the order is placed, hassle free.

14 February 2026
Unprompted review
Rated 1 out of 5 stars

I paid £50.90 on 14th February for…

I paid £50.90 on 14th February for flowers to be delivered on 17th February. When the flowers were not delivered by 18th I sent two emails requesting information but received no reply. The flowers eventually arrived on 19th. My friend was very disappointed as she was having an operation on her wrist on 18th and was therefore unable to take the flowers out of the box and arrange them. The joy and surprise of sending flowers was ruined as I had to phone to find out if they had been delivered or left with a neighbour. I was very surprised that my emais were ignored and I expect to receive a refund.

17 February 2026
Unprompted review

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