Gtech Reviews 

Fantastic customer service , only when you have a problem you find out how good a company is !
Purchased strimmer arrived promptly but unfortunately was cutting out, phoned , spoke to a very helpful gentleman, couple of checks
Then arranged a replacement to sent arrived next day , and collected faulty one - excellent!
We have many gtech items and are all fantastic, when I needed some help it was above and beyond , and was sorted easily , stress free and painless

Thank you for the great service

Having bought our first ever GTech product we have gone on to buy several more. Highly recommend the Hedge Trimers which are just perfect.

The vacuum cleaners are excellent. Over the years have had two hand held vacuums with the tools - one still going strong. And we now have four upright vacuum cleaners - including the latest one with the ‘up to the edge’ brushes. All of these cleaners are still working really well and the new, white cleaner is excellent. It has a bright light on the front, tiny brushes on the side which clean right up to the edge, After it finishes, it speaks to let you make that it’s leaning the filter. Easy to empty and charging is great as it sits n a tidy charging base so is read to use as needed.

Great Company - Excellent products and support, plus free delivery with a three year warranty. What more could one ask for.

After purchase of vacuum after vacuum - AT LAST one that does its job efficiently.... anyone who hates vacuuming (like I do), will empathise. It actually cleans the edges of things - you know, the edge of your kitchen floor where it meets the cupboards! No more bits for me to go round with some fitment or other. The maintenance is minimal. Emptying it is a dream. This vacuum gives me the clean home I want and time to enjoy the things I do. Well done Gtech. This is a real winner. (PS, love the loud noise it makes at end of vacuuming where it is doing some head-cleaning or stuff I don't understand but means I haven't got to do it).

Fantastic customer service……..I had an issue with my lawnmower battery and after contacting customer services ( Dan ) I was sent a replacement free of charge, even although I was slightly out of warranty. Great to speak to a real person who understands and resolves your issue without any fuss. Well done to Gtech customer services.

I paid 5.99 for next day delivery for a simple spare blade for my lawnmower. When i phoned them to confirm delivery the girl on the help desk simply said no, 3-5 working days. No apology given and I had to get stroppy to get my delivery costs back, and guess what? I have to wait 5 days to get that.....utter crap....

I called GTEC on Monday as I had somehow lost the "key" to my CLM50 cordless mower so obviously it wouldn't work. Customer services were fantastic. they had all my details to hand and sent me a new key completely free and it arrived by 09.20 the very next day. Absolutely first class service from a first class company.and I'm happily mowing again!!

Quick efficient service, good product, fast delivery

I’ve just spoken to customer service about a problem I’ve been having with my lawnmower and having explained the problem the lady resolved it without hesitation!
So nice to speak to someone who understood the problem straight away and resolved it quickly!
Thank you!

Bought my gtech in the sale had them before very pleased it’s easy to clean and great for dog hair

Ordered one day and delivered the next. What’s not to love. Great hoover easy to use and not too loud.

Superb fast delivery and love the new design on the Air Ram works great no more dog hairs around and lovely smell

I’m afraid I went a bit mad and bought the whole range and I’ve not been disappointed. Great products, easy to use and fabulous batteries.

I have contacted GTech twice through their online support module and reached out on social media regarding a query related to the charging of the battery on my £600 mower. I have had no response. Very disappointing. I hope I don't have to follow another reviewer who has taken his mower to the tip. As per GTech request, the order number is 1002705768 from July 18th last year.

May 5th. That is one hell of an IT glitch, I still haven't had a response.

I ordered a Gtech Orca in November 2025. Tried it out when it arrived then tried the self-clean function. Unfortunately, the clean water bottle poured out the sides. Contacted Customer Services and they sent out a replacement bottle the same day. The same thing happened two more times, so they replaced the main unit. All good. Then the roller stopped turning, they sent out another main unit and luckily it’s been fine since. So far, I’ve had four clean water bottles and three main units! I cannot commend the Customer Services team enough, each time I’ve had an issue, they've sent out replacement parts the same day for next day delivery without the hassle of returning the broken parts.
I got the Orca in the Black Friday Sales so I got it for a very good price. Would I recommend it? I’m not sure, it doesn’t clean the edges of the floor and it leaves ‘lines’. It’s easy to use and the floor dries really quickly. It’s great for a quick floor clean but probably not as good as a steam mop. I definitely wouldn’t pay full price (I paid £199) and it’s currently £349.99.

We bought a GTec air ram and it stripped wool out of the carpet. We complained and were told that somewhere in the instructions it does warn about this on certain wool carpets. We didn’t find that warning and sent the unit back. We have photographs of the wool extracted from the carpet into the unit. We would suggest taking care. We now have a carpet looking very thin.

Fabulous company customer service is amazing so nice to speak with someone who knows how to sort out any problems
Love my Gtech Hoover so light 😊
Thank you
Irene Barry

This vac is fine for hard floors but not carpets or rugs . If the carpet or rug has a deep pile then the vac will cut out straight away , I can only vac my rug if I lift it gently and pull the vac backwards . Would not recommend.

Super Fast replacement part. Easy to place order. Friendly receptionist. Would recommend.

Terrible battery. Stop working .Only a small garden . Unable to get thru for advice . Battery keep flashing red ! Is the company still in operation? Bought from QVC . Loved their Vacuum Cleaner. Had it when it first came out . Better than Dyson Vacuum but the lawnmower is rubbish. Battery doesn’t last long and now flashing RED which is worrying Just got in touch with GTech again after got a response for my review . Unfortunately the replacement battery is over £120 . It’s over priced . Unfortunately I will NEVER BUY a battery operated lawnmower again and certainly NOT GTECH products. Customer service lady Gail was very helpful but the company GTECH has gone down in my estimation.