Grubby Reviews 1,888

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 301 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting the delicious and varied meals, fresh ingredients, and generous portion sizes. Many appreciate the convenience and ease of preparation, noting that the service has simplified meal planning and reduced food waste. The customer service is also frequently commended for being helpful and responsive. However, some customers have experienced issues with the delivery service, including delayed or canceled orders, and damaged or missing ingredients. A few people also mentioned receiving spoiled items or finding ice packs defrosted upon arrival.

What people talk about most

Product

Reviewers mention positive feedback about the product, consistently praising the delicious and creative... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the delicious and tasty meals, with... See more

Delivery service

Customers had ambiguous experiences with delivery services. Many reviewers praise the promptness and... See more

Customer service

Users describe positive interactions with customer service. Many customers highlight the helpfulness and... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently highlight the outstanding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We switched from Hello Fresh to Grubby about a year ago as we found the HF vegetarian options to be really lacking. With Grubby, there's an amazing variety of tasty, filling and easy to make meals tha... See more

Rated 5 out of 5 stars

Have been enjoying grubby meals for over 5 years. Recipes are all good and mostly delicious. There is a huge choice each week (we get a pack of 3 meals each 2 weeks) The default meals one gets are a... See more

Company replied

Rated 5 out of 5 stars

These meal kits have genuinely changed my life. As a vegan with Type 1 diabetes, I often feel burnt out trying to come up with meal ideas or stay on top of everything—but these have made it so m... See more

Company replied

Rated 5 out of 5 stars

I love grubby. I’ve tried boxes from many different companies and now I found Grubby, which combines all the good bits, with an extra. The range of choices is great, and if you have dietary restrictio... See more

Company replied


Company details

  1. Meal Delivery
  2. Online Food Ordering Service

Written by the company

Vegan recipe kits. All flavour. No faff.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 80% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

Grubby meals - amazing but delivery is atrocious.

I love Grubby meals. I love the ethics, and almost without exception, the recipes have been easy to make and extremely tasty, and the portions are generous. There really is so much to love. The few times I've not enjoyed a meal so much, that's been just down to personal taste. There have been a couple of times where products have been missing, or not as fresh as they should be and one occasion when an item was well past its 'use by' date. However, each time, this has been sorted quickly and politely. Now, though, Grubby have switched in my local area to using a different delivery company (H!VED). Out of four deliveries, one didn't turn up at all (apparently (damaged 'in transit'), another only narrowly missed being left outside my front door rather than in the designated 'safe space' because I got home just in time to intervene, and now the latest delivery - due today - apparently won't arrive until tomorrow. I have little faith that it will turn up but hopefully I'm wrong.
It doesn't matter how delicious the food is, or how helpful customer services are, if the deliveries themselves are unreliable (and with a 50% failure rate they are definitely unreliable), then there is a serious problem.

5 December 2025
Unprompted review
Grubby logo

Reply from Grubby

Hi Karen,

Thanks for leaving your feedback.

We are so incredibly sorry to hear about the issues you have raised. I hope your most recent issue was sorted, although please reach out to help@grubby.co.uk if you do still need some help.

We've used Hived for many years in London and due to their reliability, we have branched out with them to some other locations. It's a huge shame that they have not been reliable for you, as overall, we've been really impressed with their service. We will be sure to look into your issue specifically as we want to make sure the delivery service is top quality for all our customers.

Huge apologies again for the recent issues. We're here to help, but also committed to improving anything which isn't the quality you'd expect.

Kind regards,
Matilda

Rated 5 out of 5 stars

They meet my needs so well

They meet my needs so well. I am vegan, previously animal welfare and climate change enthusiast and activist. I resent time spent in the kitchen so Grubby sends me vegan, health conscious, climate friendly well balanced meals. I can't lose! They also use local produce as well and are constantly innovating with available appropriate information. They are generous, totally in love with their work and customer service is the best I have known. I am totally confident that I am eating health giving vitals, ethically and morally correct with none of the anxieties over animals and climate and so much time saved (and washing up and cleaning the kitchen), 7 minutes or so and I am done. Reliable, trustworthy, caring. These frozen ready to eat meals are truelly a God-Send for me and I thank all this wonderful team of people.

as their



4 November 2025
Grubby logo

Reply from Grubby

Hi Madeleine,

Happy New Year!

We are truly grateful for your kind words and feedback. It's wonderful to hear that you're enjoying the new range of ready meals. We really are committed to making plant-based meals as tasty and convenient as possible. I'm really glad you've been satisfied with the service.

If you ever need anything, you know where to find us.

Kind regards,
Matilda

Rated 1 out of 5 stars

Misleading

Misleading, hiding suggars from the website but when you receive the meals, you clearly see they have around 10grams of suggar...

Initially I believed them that it was "the website, not pulling the info" but seeing they still haven't changed it after I brought to their attention, I suspect this was misleading info not error.

I tried some of the meals. Not tasty at all...I can't believe they are selling this...but, maybe I'm used with other things, I understand taste might be different for people.

Portion are tiny, much smaller than any supermarket ready meal.

4 December 2025
Unprompted review
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Reply from Grubby

Hi Mohammed, I am sorry and frustrated to hear this, do you mind dropping me a very quick email with your details so I can get to the bottom of this properly from your order details and find out exactly what's happened.
Martin, Founder
founder@grubby.co.uk

Rated 1 out of 5 stars

My order was damaged and cancelled by…

My order was damaged and cancelled by the delivery company. I contacted Grubby for support and received an automated apology a day later with the wrong information. I asked a follow up question, and it’s been days but had no response from them.

1 December 2025
Unprompted review
Grubby logo

Reply from Grubby

Hi Natalie,

We're so sorry to hear about your experience!

I've had a look at your messages and I see a team member responded and issued a full refund which was processed earlier in the week. I am very sorry however, that you have not received a response to your reply. We're a small team with one full time team member, and it's been quite a busy period for us.

I am taking a look for you now, and we will do all we can to get your query resolved asap.

All the best,
Matilda

Rated 5 out of 5 stars

Beautiful tasty food and good portions

Beautiful tasty food and good portions. I have never missed having meat and this has helped me on my vegan journey
Shame the smallest portions are for 2 people. That should definitely be reviewed

29 November 2025
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Reply from Grubby

Hi Helen,

Thank you for your lovely feedback, we're so pleased to hear Grubby has helped you on your vegan journey!

We definitely take your feedback on board. We do now supply ready meals in one portion but it's a little trickier with meal kits. We'll keep looking into the possibility of this, however,

Wishing you all the best,
Matilda

Rated 5 out of 5 stars

Great vegan meals

Some excellent meals. A great vegan option

1 November 2025
Grubby logo

Reply from Grubby

Hi Justin,

Thanks so much for your review! We're really pleased to hear you're enjoying the recipes.

All the best,
Matilda

Rated 5 out of 5 stars

Grubby boxes FTW!

Delighted with every recipe we’ve had from this wonderful company. My 10 year old and I have finally started enjoying cooking, and we’re making lovely memories together as well as meals 🥰
Thank you, Grubby!
PS. The chocolate brownies are the most exquisite thing we’ve ever tasted 😂

1 November 2025
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Reply from Grubby

This has made my week. So lovely to hear! Hats off to both chef senior and chef junior :). Thanks so much for sharing this. Martin, Founder

Rated 5 out of 5 stars

Brilliant meals

Brilliant meals, amazing selection, always tasty.
Wish the price was a little lower but price does make sense.
Wish there was a one off order box option even if you had to schedule it a week ahead.

26 November 2025
Rated 5 out of 5 stars

The meals are delicious

The meals are delicious. We have been using Grubby for 4 weeks now and have loved every meal. We also purchased the vegan brownies as extras which were such a treat! The recipes are easy to follow and contents is packaged very well which makes finding the ingredients easy.

25 November 2025
Rated 3 out of 5 stars

I really love Grubbys recipes but improvements are needed.

I really love Grubbys recipes, they are different from many other recipe boxes. I have just bought their cookbook because I love the recipes. Unfortunately there is always a problem with some of the produce each week, usually it's food past it's best and unusable. Each box always arrives damaged, not Grubbys fault I know. Also there isn't a spice rating for each recipe so sadly if you don't like hot food you either have to try it and see or avoid all recipes that might be spicy. This is the second time I've tried Grubby boxes for a month and it's still the same problems I had last year. Not ideal.
However, the customer service is always pretty good and everyone is very friendly.

25 November 2025
Grubby logo

Reply from Grubby

I'm very sorry to hear this Emma. This is far from the standards we set ourselves. Please can you drop me a line on founder@grubby.co.uk and I'll make sure we get things back on track for you. Martin, Founder.

Rated 5 out of 5 stars

Amazing Quality

Every meal we’ve had has been restaurant quality. Everything comes ready it its own paper bag and the quality of ingredients is great.

22 November 2025
Rated 5 out of 5 stars

Biggest portions of any meal box

If you want to eat more veg this is the box for you. The portions are very generous and filling. Every meal is colourful and the flavours and textures are very well thought out. I don’t usually eat processed vegetarian meat alternatives, however I did try some during my subscription and was really pleased to find the “sausages” were excellent.

12 November 2025
Rated 5 out of 5 stars

Amazing food

Amazing food, super fresh ingredients, and incredibly easy recipes. I love that Grubby is 100% vegan — every meal has been full of flavour and really satisfying. Couldn’t recommend them enough!

18 November 2025
Rated 5 out of 5 stars

Tasty and satisfying!

New to Grubby and enjoying taking advantage of their introductory offer of 25% off our first 4 boxes. The portion sizes are generous and extremely tasty. Would definitely recommend!

15 November 2025
Rated 1 out of 5 stars

Everything went wrong

Everything went wrong. The freezer pouches burst making everything wet & defrosted. Recipes are illegible, food spoilt, box crushed. Put a complaint in on Thursday, it's now Sunday and heard nothing!

13 November 2025

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