Grubby Reviews 1,887

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 298 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting the delicious and nutritionally outstanding meals, generous portions, and fresh ingredients. Many appreciate the wide variety of choices and the ease of following the recipes, which has helped them embrace plant-based eating and discover new flavors. The customer service is also frequently commended for being excellent, helpful, and responsive. However, some people were dissatisfied with the delivery service, reporting issues like delayed or canceled deliveries, missing ingredients, or spoiled items due to defrosted ice packs. A few other people also felt that some recipes were bland or overly salty, and occasionally found ingredients to be of poor quality or past their best.

What people talk about most

Product

Clients share positive opinions on product, praising the delicious, varied, and easy-to-make vegan meals.... See more

Quality

People report positive experiences with quality. Customers consistently praise the exceptional quality of the... See more

Delivery service

Consumers find delivery service to be ambiguous. Many reviewers praise the service, highlighting on-time... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising its excellence and... See more

Service

Users describe positive interactions with service, often highlighting it as the best meal delivery service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have been enjoying grubby meals for over 5 years. Recipes are all good and mostly delicious. There is a huge choice each week (we get a pack of 3 meals each 2 weeks) The default meals one gets are a... See more

Company replied

Rated 5 out of 5 stars

These meal kits have genuinely changed my life. As a vegan with Type 1 diabetes, I often feel burnt out trying to come up with meal ideas or stay on top of everything—but these have made it so m... See more

Company replied

Rated 5 out of 5 stars

I love grubby. I’ve tried boxes from many different companies and now I found Grubby, which combines all the good bits, with an extra. The range of choices is great, and if you have dietary restrictio... See more

Company replied

Rated 5 out of 5 stars

Outstanding meals. I use the kits mainly and the results are both delicious and nutritionally outstanding. Service is also brilliant with communication and deliver faultless for the past 6 weeks I hav... See more

Company replied


Company details

  1. Meal Delivery
  2. Online Food Ordering Service

Written by the company

Vegan recipe kits. All flavour. No faff.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 80% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Proactive customer service would’ve been appreciated!

I do like Grubby meals, I think they’re a lot better than another plant-based provider, but unfortunately not this time. The meals I ordered never arrived because the courier they used - Hived - initially messaged to say the order was delayed and then, the following day, that it was cancelled altogether. This no doubt was due to adverse weather conditions but it would have been helpful for Grubby themselves to have contacted me to let me know, and perhaps apologise, instead of waiting for me to contact them? I’ve been refunded but some initial communication and proactive customer service would have been appreciated.

3 January 2026
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Reply from Grubby

Hi Jackie, I'm really sorry to hear this. With the heavy snow and ice our couriers have experienced challenges this week. We have tried to be as proactive as possible but it's been a very changing situation. It sounds like we've not got ahead on your order, so I am sorry for this and the inconvenience of it all. Very frustrating. If there's anything else I can do please do from here please do drop us a line. Hopefully we'll have things back on track with your orders next week. Martin, Founder.

Rated 5 out of 5 stars

I'm absolutely in love with grubby

I'm absolutely in love with grubby. I'm not a vegan at all, I love meat. But these meals are just so tasty and healthy I keep going back to them. They really know how to do flavour, and im delighted to be eating healthier, trying new things and I've lost weight as well as its much lower calorie than our usual meaty dinners. I think the full price boxes will be too expensive to keep on, but I'm very much enjoying the free trail ones that are a bit cheaper and have told all my friends about it.

3 January 2026
Rated 5 out of 5 stars

This is one of the best meal boxes I…

This is one of the best meal boxes I have ordered. The meals are actually tasty and a great selection of recipes to choose from each week.

22 November 2025
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Reply from Grubby

Thanks so much for your kind feedback! We hope you continue to enjoy all the Grubby goodness. :)

Rated 5 out of 5 stars

The meals were outstanding

The meals were outstanding, particularly their fantastic choice for vegans.

24 December 2025
Unprompted review
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Reply from Grubby

Hi Bryan,

Happy New Year!

We're so pleased to hear you've enjoyed your Grubby boxes. We have some exciting new recipes for January that we hope you'll love.

All the best,
Matilda

Rated 4 out of 5 stars

Very tasty recipies & lots of choice

Loved the choice, have tried new foods & all recipes have been really easy & delicious. Don't like spicy, so just left those bits out & was still very tasty.

Dislikes were that a few items have turned up past their best or packaging damaged/split within the bags.

23 November 2025
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Reply from Grubby

Hi Nikkie,

Thanks for your lovely review! Glad you have enjoyed the meals and the service overall.

It's a huge shame to hear that some items have been past their best. Ensuring you get the best possible quality is really important to us. If you ever have any issues, please feel free to reach out at help@grubby.co.uk.

All the best,
Matilda

Rated 5 out of 5 stars

Highly recommended

Highly recommended!
The food is fantastic. Tasty, balanced and easy to prepare.
Ingredients are super fresh and well labelled. The recipes are easy to follow. Could not want for anything else!

22 November 2025
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Reply from Grubby

Hi Lucy,

Thank you for your lovely feedback! As a small team, it really means a lot. :)

We hope you continue to enjoy using Grubby.

All the best,
Matilda

Rated 4 out of 5 stars

Messed up delivery

Edit : They also sorted it out very quickly and hence I would like to really acknowledge and appreciate the fac.
I do really enjoy my Grubby meals, they are very tasty and does not take long to cook. They have a wide selection to choose from every week. I have recommended them to lot of people.

I was really enjoying my grubby meals, until guess what they messed up my meal delivery on the Christmas week without any communication. Now here I am on 23rd night without any food for Christmas and Boxing day.
Distressed, disappointed and very very stressed as I am also working tomorrow.

23 December 2025
Unprompted review
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Reply from Grubby

Hi Sharmila,

Thank you for your feedback. I am glad to hear that your issue was resolved, although it's disappointing this happened in the first place. We understand this must have been frustrating, just before Christmas.

I'm sure this won't happen again! If you ever need anything, our team is here to help.

Kind regards,
Matilda

Rated 5 out of 5 stars

Have fallen back in love with cooking

Simple to follow recipes, quality ingredients and conveniently delivered to the door. Great starter discounts offered too.

We are a vegan and omni household, I wont cook meat based meals and was struggling to get my teens to eat plant based, but they are enjoying the tasty options and trying their hand at cooking.

I love the convenience of not having to write a shopping list, go shopping, and constantly thinks of meal variations.

I have no complaints with the service.

14 December 2025
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Reply from Grubby

Hi Nadya,

That's so lovely to hear! It's brilliant that the whole family are happy too. We've got lots of tasty new recipes dropping in the New Year which we hope you'll love.

All the best,
Matilda

Rated 4 out of 5 stars

Convenient food really quickly

Convenient food really quickly. Need more choices for vegan options as gets boring with same set of meals week to week

15 November 2025
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Reply from Grubby

Hi there,

Thanks for your review!

We're pleased to say that we are totally vegan so all the meals you'll find on our site will be free of any animal products. :)

We've recently increased our recipes from 21 options to 30 per week to give you even more choice.

All the best,
Matilda

Rated 5 out of 5 stars

We migrated over to Grubby from another…

We migrated over to Grubby from another delivery box company. We liked the massive variety of meals that Grubby offered up, at a lower price point. We were a bit anxious that the quality wouldn’t be there but have been pleasantly surprised. All of the food had been of a high standard and the portions are just right. So far, 3 weeks in we have not had a problem with delivery or disliked any of the meals. In fact, some of them have been absolutely great (the poutine sticks in my mind). We had one minor issue with some mushrooms missing from one meal kit but were refunded straight away and given a credit. Overall really great, tasty food and no waste.

13 December 2025
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Reply from Grubby

Hi Thomas,

Thanks so much for taking the time to leave such a detailed review! We're so pleased to hear you're enjoying the meals and the service so far.

The poutine is a great recipe! You'll be pleased to know there's lots more exciting recipes to come in the New Year.

Wishing you all the best,
Matilda

Rated 3 out of 5 stars

I’ve cancelled my subscription as the…

I’ve cancelled my subscription as the last few times there have been meals or menu cards missing, boxes open and crushed when delivered. I was compensated but it happened again so I’m sorry I’m giving it a break. The food was lovely and very easy to prepare. They definitely know about taste!

2 December 2025
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Reply from Grubby

Hi Nicola,

What a shame - we're so sorry to hear this! Our couriers are usually really reliable so it's frustrating to hear when this hasn't been the case.

Please be assured that we always follow up with any issues to ensure the smooth running of the service.

I'm sure if you choose to return in future, you'll notice an improvement.

Wishing you all the best,
Matilda

Rated 5 out of 5 stars

Fabulous value

Fabulous value - although the meals are only for two, they usually are enough for 3.
Delicious and convenient.
Only gripe is that as someone trying to be vegan i was disappointed that one of the meals included marmite (produced by the animal torturers - Unilever) instead of vegemite.

12 December 2025
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Reply from Grubby

Hi Caroline,

Thank you for your lovely review! We're so glad to hear you've been satisfied with your Grubby meals.

Your feedback is appreciated and will be taken into account as we continue to review ingredients and alternatives.

All the best,
Matilda

Rated 4 out of 5 stars

Love the food from Grubby

Love the food from Grubby, always great recipes. On the downside had a few boxes with ingredients that aren’t too fresh but saying that they have always refunded me.

6 October 2025
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Reply from Grubby

Hi Lisa,

We're so glad to hear that you have enjoyed your recipes from us! We do take feedback seriously when it comes to quality and we always act on any issues raised to us. We're always working on improving too, and your feedback helps us do that.

If you ever need anything, do feel free to reach out.

All the best,
Matilda

Rated 5 out of 5 stars

Great variety of meals to choose from

Great variety of meals to choose from, fresh ingredients and always delivery on time.

8 December 2025
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Reply from Grubby

Thanks for your review Tracey! We hope you continue to enjoy using Grubby. :)

All the best,
Matilda

Rated 5 out of 5 stars

Delicious

Delicious, nutritious, meals. Clever and easy to follow recipes that I always learn from as well. Good packaging, protects the contents. Excellent customer service.

12 December 2025
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Reply from Grubby

Hi Elaine,

Thank you for your review! We really appreciate you taking the time to share your experience.

We hope you continue to enjoy your Grubby meals. :)

All the best,
Matilda

Rated 5 out of 5 stars

Good vegan food

6 December 2025
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Reply from Grubby

Thanks for your review John! We hope you continue to enjoy your meals. :)

All the best,
Matilda

Rated 2 out of 5 stars

Food is great but had a missing meal…

Food is great but had a missing meal and despite contacting them twice had no response.

6 December 2025
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Reply from Grubby

Hi there,

Oh no, I'm so sorry to hear this! I've checked our email inbox and we don't seem to have had any contact from the email address linked to this review. Our email address is help@grubby.co.uk. I'll drop you a message now, so that we can get this resolved asap for you!

Thanks,
Matilda

Rated 5 out of 5 stars

Great value

Great value, really interesting and tasty recipes.

6 December 2025
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Reply from Grubby

Thanks for your lovely feedback Wendy! Hope you continue to enjoy your boxes. :)

Matilda

Rated 3 out of 5 stars

Grubby meals - amazing but delivery is atrocious.

I love Grubby meals. I love the ethics, and almost without exception, the recipes have been easy to make and extremely tasty, and the portions are generous. There really is so much to love. The few times I've not enjoyed a meal so much, that's been just down to personal taste. There have been a couple of times where products have been missing, or not as fresh as they should be and one occasion when an item was well past its 'use by' date. However, each time, this has been sorted quickly and politely. Now, though, Grubby have switched in my local area to using a different delivery company (H!VED). Out of four deliveries, one didn't turn up at all (apparently (damaged 'in transit'), another only narrowly missed being left outside my front door rather than in the designated 'safe space' because I got home just in time to intervene, and now the latest delivery - due today - apparently won't arrive until tomorrow. I have little faith that it will turn up but hopefully I'm wrong.
It doesn't matter how delicious the food is, or how helpful customer services are, if the deliveries themselves are unreliable (and with a 50% failure rate they are definitely unreliable), then there is a serious problem.

5 December 2025
Unprompted review
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Reply from Grubby

Hi Karen,

Thanks for leaving your feedback.

We are so incredibly sorry to hear about the issues you have raised. I hope your most recent issue was sorted, although please reach out to help@grubby.co.uk if you do still need some help.

We've used Hived for many years in London and due to their reliability, we have branched out with them to some other locations. It's a huge shame that they have not been reliable for you, as overall, we've been really impressed with their service. We will be sure to look into your issue specifically as we want to make sure the delivery service is top quality for all our customers.

Huge apologies again for the recent issues. We're here to help, but also committed to improving anything which isn't the quality you'd expect.

Kind regards,
Matilda

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