Groomhere Reviews 

738
TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 295 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the product to be good, easy to use, and appreciated its design and accessories. Reviewers often highlighted the product's effectiveness in providing a close shave and its gentle nature on sensitive skin. The battery life and digital display were also frequently praised, contributing to a positive user experience. However, some people were dissatisfied with the product's quality, finding it to feel cheap or not live up to advertised performance. There were also numerous complaints about delivery issues, with items taking a long time to arrive or not being received at all. Additionally, a portion of customers experienced poor customer service, including unhelpful responses and difficulties with returns or faulty products. Some users also found the shaver ineffective, requiring multiple passes or pulling hair, and noted design flaws in changing blades or cleaning.

What people talk about most

Product

Reviewers mention ambiguous feedback about the product, with some customers praising it as the best head... See more

Quality

Users describe ambiguous interactions with quality, with some reviewers praising the product as first-class,... See more

User experience

Customers consistently note positive experiences with user experience, praising the product's ease of use,... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers praising the excellent and quick support... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reviewers reporting quick delivery and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I ordered a men’s grooming kit for my husband (didn’t even know there was a women’s version) they sent me the women’s one by accident and told me the only difference between the two kits was clipper... See more

Rated 3 out of 5 stars

The shaver is smart and easy to use, it’s not as good as the videos show, if you go that fast you won’t shave much. The large head isn’t as good as it looks, I need to finish shaving with the muc... See more

Rated 4 out of 5 stars

Initially very angry as it took a month for it to be delivered (ordered 4th december)! BUT it never arrived! Communication with groom was quick and very helpful. Turns out it was yodel messed up groo... See more

Rated 2 out of 5 stars

Saw a product online and decided to give it a go. First I had problems with ordering the thing and then massive problems with the delivery which was postponed many times and no response from the selle... See more



Contact info

3.4

Average

TrustScore 3.5 out of 5

738 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(738)

282 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Daylight robbery

Daylight robbery.

Ordered on the 14th February 2026 sent me the replacement blade a month later with no free promotion lubricating oil as promised that was automatically added onto the order. They told me I had not paid for the oil that is why they did not send it? Why would I pay for a free oil? The order would not have successfully gone through at the checkout if I had needed to pay. They then ignored me for two months on email. After I threatened with legal action they responded to then be told my account was closed. What has that got to do with my free product. I received half of the order my account was active when the order was placed so that is irrelevant. They then went on to admit they had not sent me the oil and they would open a ticket and resolve this by either refund or sending me the item out. I said just refund me at this point I am not interested in an explanation or a resolution when I’ve been waiting three months. They emailed me saying I had not responded to them and if I don’t respond within 24 hours my ticket would be closed. I emailed them back with screenshots of my responses and demanded they keep the ticket open as I clearly have communicated back. They then email me saying the ticket is closed and marked as RESOLVED due to no response. I sent them the screenshots of me responding. I responded Everytime. They are liers and come up with different excuses. I have had to ask for a dispute chargeback with the bank which groom here will now try to argue that they resolved this with me knowing full well they didn’t. I have all proof on emails. And I still want my money BACK !!!!!

4 May 2026
Unprompted review
Rated 1 out of 5 stars

Falsely advertise free gifts that are…

Falsely advertise free gifts that are actually part of the set even though the orders show them as separate items. Also they sign you up to a subscription service without you knowledge.
The shaver is no where near as good as the videos and pics show.
Be very careful.

27 April 2026
Unprompted review
Rated 1 out of 5 stars

Avoid - Absolute Rubbish

Doesn't give a smooth shave as advertised, the delicate/sensitive tool cuts your skin. They also set up a subscription, take the money and then email you to let you know you have a subscription.

27 April 2026
Unprompted review
Rated 4 out of 5 stars

Trim Pod 3.0 - good product

Product is good, working well. It was I was looking for. However the company itself has its issues on taking advantage of customers’ trust. Keep a close eye to extra odd order confirmations and their charge!

27 April 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY!!

DO NOT BUY!!
Nothing like advertised, you have to repeatedly go over and over hair for it to be removed and then its still missed some. Its cut all under my arms, will definitely not be using it on my b*tt hole. Safe my backside!!
Customer Service is shocking.
Please don't even think about buying this groomer!!

10 April 2026
Unprompted review
Rated 1 out of 5 stars

Not impressed

Not impressed, it doesn’t cut very well with any of the attachments. They also signed me up to a blade and oil subscription, which I specifically did not sign up for when ordering. I cancelled it as soon as I realised but they still sent the first subscription order and charged me for it.

2 April 2026
Unprompted review
Rated 1 out of 5 stars

After a month still waiting for a…

After a month still waiting for a product was contacted quickly by customer services and promised a replacement would be sent yet nothing now received email saying, your case is resolved so closing the ticket SCAM COMPANY AVOID AT ALL COSTS

22 April 2026
Unprompted review
Rated 1 out of 5 stars

SCAMMERS

SCAM SCAM ALERT. I’ve reported this company. False unauthorised subscription, no response to complaints a TOTAL SCAM AND FRAUDULENT COMPANY DO NOT PURCHASE

22 April 2026
Unprompted review
Rated 1 out of 5 stars

Unwanted subscription of £20

Product is average at best - takes longer than advertised to arrive.
they also tie you into a subscription I had no idea I was in.
they make it as difficult as possible to get out of.
I would not use this company or their service.

22 April 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look