I won't be buying my groceries online from Asda again. I had a problem last time and Customer Service (i.e the Call Centre) was abysmal.No help at all. I'm not going to waste time telling them what w... See more
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Very disappointing, wouldn't recommend. I ordered well before Christmas to then receive an email delivery would be after Christmas. I accepted that albeit an inconvenience. It was expected yester... See more
Company replied
Lovely, delicious products, that I'm thoroughly enjoying eating here, thanks. However, when the order arrived the driver told me the original box it had been sent in had fallen apart, so they'd had to... See more
I haven't received the order yet, I placed it 2 weeks back and there is no sign of delivery. And they are also not ready to refund the amount. Customer service is terrible they don't reply you at all,... See more
Company details
Information provided by various external sources
Grocery Online is a subsidiary of a major food distribution company based in the UK, offering over thousands of grocery products at low prices. From fresh fruits and vegetables, rice and pulses, spices and seasonings to packaged products, beverages.
Contact info
Unit 9, Aerodrome Way, Aerodrome Industrial Estate, TW59QB, Hounslow, United Kingdom
- +442078711301
- hello@groceryonline.co.uk
- groceryonline.co.uk
1.9
Poor
161 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
The products and pricing was good
The products and pricing was good. Received the products well in time. Things were nicely packed. The only negative I would say is there was too much plastic involved in packing. Perhaps you should think about recyclable packing material otherwise great service, thank you.
14 January 2021
Faster than Amazon
Faster than Amazon. I ordered the french butter I needed at 9am and it was on my doorstep by 11:30am. I could not ask for better service and will definitely be using from now on.
10 January 2021
Easy to navigate website
Easy to navigate website, good arrived in expected time frame, Kept informed throughout the process
9 January 2021
Good online Indian grocery shop
Communication was excellent. Products had good shelf life and delivery was prompt. First Indian grocery shop to deliver all products that we ordered till date.
22 December 2020
Overall good
Everything was really good, there is a scope for improvement in delivery service. Driver either did not have proper delivery address or was not looking for correct address. In the end, he asked me to come down to the apartment block main door to collect the order - hope this can be addressed and it will be overall 5 stars.
6 December 2020
Timely delivery and good packaging .
6 December 2020
Quick and fast delivery
Quick and fast delivery. Goods delivered within 2 days. Will shop more
23 November 2020
Great service and excellent delivery
Great service and excellent delivery. Not one item was missing and if there was a substitute then that was intimated via email. My only concern is the veggies were not fresh. The okra was all turning black and the fenugreek leaves were turning yellow and wilted. Veggies need to be fresh please and then ill surely add the extra 5th star
23 November 2020
Excellent Service and delivery
Grocery online gave me an excellent service and prompt delivery. My goods were well packaged and high quality. Excellent service. Thank you.
21 November 2020
Nice packing and quality
21 November 2020
Excellent and prompt customer service
18 November 2020
Excellent service..received my order in…
Excellent service..received my order in less than 24 hours. No damaged goods and frozen food also very well packed. Will definitely order again.
16 November 2020
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