Morrisons Supermarkets Reviews 21,241

I ordered a Morrisons now delivery after being sent an email with an offer. I received an email after 1 hour saying it was picked and waiting for a driver. I waited in the house from 11.30am and my items never arrived and at 2am the next morning it was cancelled. Absolute waste of my time. How to turn a loyal customer into an ex customer.

Ref Peterson Avenue, Bristol
Staff are very friendly. The fruit promotions are very poor. Fruit often bruised due to poor handling. Similarly a chaotic display of fruit promotions. Some there, but others in a different place place. Why not all together?
Many labels on shelves right through the shop do not represent the item on it. Finally, you must throw a lot of food away. Shopping at 5pm/6pm plenty of food stuffs in the Bakery, Fish/Meat, pies etc. Can you not discount some of this to rid food that will only be sent to waste?
**just visited again 02/05/26 using self scan. The supervisor had to intervene on 3 separate occasions to amend prices. In other words don't believe the prices shown on the coffee, milk or salad items. The helpful supervisor reduced a total of £4.35 that would have been incorrectly charged. I'll let head office know about this continuous neglect.
What happened to the customer care or the Pricing and Display Act? Suggest general manager gets around his store and takes a real interest in walking around the store, matching labels to the products on the shelves. It takes me no time at all to do this, it's basic retail management.
Next time I'll bring my camera and post these examples, and many more, on line AND to your head office.

Absolutely useless. Made an order for 4 packs of orangina and had to add £13 worth of items to push it above the minimum delivery.

On the day of delivery they only had one pack of orangina in stock which is ridiculous as the stock levels are supposed to be live. I wouldn't have ordered if I knew and I certainly won't be using them again. I'd advise you don't either.

Bought mini chicken fillets, they were succulent once cooked. I will be buying my chicken from here from now on, as Asda’s mini chicken fillets are far too tough and rubbery.

Really annoyed that you have discontinued BOTH the vegetarian plant revolution fishless fish alternatives. I absolutely LOVED both the fish-less fingers and the fish-less fillets. I can't believe you have discontinued both of them. It's all vegetarian burgers & sausages now which is so boring. I don't buy anything from Morrisons anymore, even though it's my local supermarket. You've discontinued far too many products & your prices are far too high. The vegetarian range is now very poor.

Every time I go no vegetables.. is it sold it sold or they bring less. God knows. Stratford London branch.

Visited the Cromer, Norfolk store today, May 1st, around 6.30pm.

Firstly, although this was a small shop half of the items we wanted were out of stock, and were nothing out of the ordinary.

Secondly, we used the self-checkout and the young man overseeing this area (dyed hair, glasses) couldn’t have been more rude. He was chewing gum, didn’t manage a single word and seemed totally disinterested.

Not the sort of service we expect from Morrisons.

Quite disappointed at the pizza counter at Morrisons in Abergavenny. For the second time in a row (the previous occasion was quite some time ago), I was told that they couldn’t cook a pizza in the oven. The first occasion I was told the ovens weren’t working. On this occasion the reason given was that there were no pizza boxes. This sounded quite lame. The main reason we visited the store was for a hot pizza. Not sure if I’ll try a third time.

Been a customer here for well over 5 years. Used self check out as normal. Tried paying for groceries as normal but self service till would not take card payment. The self service tills frequently do not work?
Left shopping at till, complete waste of my time.
Store location Brecon, Wales UK

Another week. Another delivery. Another mistake.
No doubt when I complain I’ll get the usual platitudes and excuses, and a representative will reply here on Trustpilot with the usual insincere apology, excuse and claims that things will improve. Order a chicken, they send a pack of eggs. What … are they thinking I’m going to rear the thing from an egg? Might be a bit of a wait considering we wanted it for Sunday lunch

As I’ve said before, pay peanuts, get monkeys. Though to be fair to the primates, they would do a far better job than the workers at Morrisons

Well 5 days later and still no reply from these.How very unprofessional and rude.

It'd be zero stars. But the delivery chap was v kind and deserves 5...

Customer Service? Literally none existent.
I had fresh fruit and veg become rotten within days. Not surprising however, as for some items, their lifespan ended the next day - after a 10pm drop off the day before.

I contacted CS and was asked to send photos, which I did. Then they repeatedly sent emails saying (untrue) we've not heard from you, send photos.

I gave them the benefit of the doubt and re-sent, then same message. So I sent from a different email address AND a new CS one on their website, which both included photos.

I sent 16 emails, plus the follow up direct website message and had ZERO reply.

I advise never buying any fresh produce from this store... and only buy cheap basics you are ok to lose money on if there's a mistake. Or, spend your money elsewhere, like me.

Malvern Branch of MORRISONS I made a Complaint to Both the Police and them for there drivers who BLOCKED our DRIVEWAY and the FOOTPATH completely, this has caused us to be late for an appointment, they park like this when the road is clear, we are the only ones having Our Drive Blocked, we have a H bar painted on the road yet they commit three offences, nothing appears to have been done even though the Police asked if I would be willing to attend Court to which I said yes.

We are so mad that we have STOPPED buying our Food from them and hope that family and friends do the same.

Everyone seems useless in abiding by the Law these days, WCC advised me that the footpaths are Not made to take vehicles and causes damage, the Police seem not to deal with things until an accident happens.

We Once again Wait and see if there Reply comes True or ANOTHER false response as the Last was.

Others need to do the same, there Drivers not all need to take a RETEST.

I hate scummy business practices. The worst is double dipping customers pockets. They used to do a Tuna and Pasta 900g bowl for £4. It was good value. Today it is £5. And only 750g. That's an increased cost of 41.5%. Also their own brand strawberry tarts have 2 slices of a medium sliced strawberry. Last time I shop in the Giffnock branch. Shame, as Sandra on the checkouts in a superstar. Shop floor staff are mostly ignorant, I should not have to ask for a pallet truck to be moved so I can get out of an aisle.
Oh and for the old useless gentlemen on the meat counter a few months ago - if the meat is spoiled it does not matter that it is marked down, you can not sell it and my request to smell it should not have been denied. The mark down is not a 'Risk I Take'.

Always use Morrisons in Brighton! Best supermarket in this very expensive city! -Very reasonable prices and fantastic deli counter - huge selection of cold meats! super friendly staff especially the respect and kindness shown to those in their senior years! It simply makes shopping a very pleasant occasion! Thank You Morrisons

Miserable member of staff. Looked over age 60 with a beard. Did nothing but moan at us customers while we were on self checkout. Had to have paracetomol verified for age purposes. But he just carried on pulking faces and moaning. He should either be told to cheer up, Or better still, sacked and the job given to a younger person with manners. Rant over !.

We had a weekly delivery saver subscription for the last two years, which we finally cancelled in February due to ongoing issues. Deliveries were rarely on time, often late, and sometimes even arriving an hour early, which isn’t ideal when you’re working from home and in meetings. Substitutions were also a constant problem, even for basic items like milk.

The final incident in February was the worst by far. Our delivery arrived late, and as we began unloading, it was immediately clear something was wrong. One of the crates contained items that were discoloured and soaking wet. When I picked one up, I realised it was covered in liquid, and the strong smell of bleach quickly became apparent. We hadn’t ordered any bleach, so this had clearly leaked from elsewhere in the van. The entire crate was contaminated and completely unusable.

My husband’s T-shirt was ruined from the bleach, the smell spread throughout our home, and both of us experienced a burning sensation on our hands after handling the items. When we mentioned it to the delivery driver, the response was dismissive: “I thought I could smell something.”

We contacted customer services immediately and, after a very frustrating call, received a full refund. However, we were also told our complaint would be logged and that compensation for the damaged clothing would be considered.

Since then, I have chased this twice and have received no response whatsoever, not even an apology. For me, that’s the most disappointing part. This was a serious incident involving chemical contamination, and the lack of follow-up or accountability is shocking.

It could have been far worse, damage to our home, more belongings, or even harm to our child. It also raises concerns about whether other contaminated deliveries may have been sent out that day.

Overall, a very poor experience and an extremely concerning lack of aftercare.

EDIT
12 MAY 2026
SO JUST TO PRE WARN OTHERS, THEY ASK YOU TO FILL OUT THAT FORM ON THE PRETENCE OF SHOWING SOME FORM OF FOLLOW UP TO TERRIBLE SERVICE.
I CAN CONFIRM THAT THAT IS A LOAD OF NONSENSE AS STILL NOTHING GETS DONE AND NO ONE GETS IN TOUCH, ACTUALLY APPALLING

Been using Morrisons for some time as there is one in the town where I work. Good for lunches as they have a salad bar and a deli counter but totally avoid for veg. In several ocassions now I buy veg and even while its in date its already going off. I'm talking onions, parsnips, peppers, sprouts, you name it.

When it first happened just put it down to a bad batch but its really bad quality. They are no as cheap as they would have you believe either. Couple this with poor merchandising, i.e. cant seem to manage their inventory of goods actually in store and you end up with a pretty poor experience.

In response to Morissons: Yes this was at the Shefford store. Please note this isn't a one-off.

On April 10th the Morrisons doorstep delivery was woefully late. I had a headache and it also messed up my plans. The delivery bloke got defensive when I mentioned about being an hour late saying everyone makes mistakes etc and 'with all the deliveries you've had have you never had anyone be late before?' Uh? Wrong answer chum. Talk about gaslighting. Actually Tescos were never that late. It would have been better if he just held his hands up and said 'I'm really sorry for being late, I had to go back for a tray,' and owned it. My sister tried to smooth things over but it's put me off going with them. Then Morrisons fobbed me off saying there was a traffic delay but it's not what the delivery driver had said. As usual half the items weren't there - why don't they do substitutions like other shops? The only reason I went with them is for one dessert which the other shops have stopped. But now I've switched to Sainsbury's.

To be fair, most of the other delivery drivers have been helpful but just takes one bad apple (and yes I've had a few of those delivered!)

But it's small wonder that this rude driver has got away with it with the poor and tardy customer service and complaints procedure. I sent an email on 10th April and again on 22nd April about thie incident. I was given a ref number and usual 2-3 days wait but nada. Appalling customer service, one of them was curt on the phone, and you only get a bot on FB Messenger. No communication accessibility for disabled people. I have now contacted the CEO.

Unless they come up with a satisfactory resolution pronto, I'll not be going back.

Update: well, seems writing to the CEO has produced two email responses now looking to resolve it and being apologetic. But it shouldn't really have taken so long t necessitated an email to the CEO

Self serve tills only and no staff around to assist older people having difficulty using this system.i was embarassed having to ask security guard for help .I wont go again.(kirkham store)