Banner for Grisport UK

Grisport UK Reviews 

464
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 233 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and comfort of the products, often noting that footwear is comfortable straight out of the box and requires little to no breaking in. Many people appreciate the durability and robust construction, making them suitable for various activities and long-term use. Reviewers frequently highlight the efficient service, fast delivery, and seamless ordering process, often receiving their items quickly. However, some customers also noted concerns regarding product durability, with issues such as soles breaking quickly or internal components wearing out prematurely. A few other people also felt that the waterproofing on their footwear failed, leading to damp feet despite following care guidelines.

What people talk about most

Product

Customers consistently note positive experiences with product, frequently praising the comfort, quality, and... See more

Quality

Reviewers mention positive feedback about quality, with many customers praising the excellent quality and... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising its speed and efficiency, with... See more

Order

Users describe positive interactions with order, frequently highlighting the ease of the ordering process and... See more

Service

Consumers find service to be positive, with many reviewers describing it as excellent and first-class from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lovely quality and NOT made in China - hurrah!! Proper returns policy and return address. Fast delivery, accurate sizing, light and slimline whilst still supportive. Great bounce in the heel prote... See more

Rated 5 out of 5 stars

Very comfortable, high quality walking shoes (men’s Tilbury) - wearable straight out of the box. Fantastic value - with an additional £20+ of free high quality socks and a useful Spork (travel knife,... See more

Rated 5 out of 5 stars

I have bought online Lady Adventurer walking boots as I needed proper waterproof boots. They are lightweight, very comfortable and most importantly waterproof! Tested in long wet grass while walking d... See more

Rated 5 out of 5 stars

Yet another pair of quality walking boots, both of us have had. several pairs over the decade and wouldn't shop anywhere else for our outdoor footwear. Always quality boots, fast delivery and value fo... See more


Company details

  1. Footwear Wholesaler
  2. Shoe Store

Written by the company

Grisport produced its first pair of walking boots in 1977, at the foot of the Dolomites in Italy – a region known for rugged landscapes, demanding trails and a deep heritage of craftsmanship. Since then, Grisport has grown into one of Europe’s leading outdoor footwear manufacturers, producing over 20,000 pairs of boots every day and offering more than 5,000 product models across its range. Built on a commitment to comfort, durability and performance, Grisport boots are designed for people who spend time outdoors – whether you’re heading out for a weekend walk, tackling tough hill routes, or simply looking for reliable everyday footwear that can handle the British weather. Our product collections include a wide variety of styles, from lightweight walkers to hard-wearing leather boots, with many designs featuring key technologies such as waterproof membranes, supportive footbeds and high-traction outsoles. Sustainability is also important to us. Grisport’s main factory in Italy is one of the greenest in Europe, running almost entirely on solar energy, helping reduce environmental impact while maintaining the high standards our customers expect. This Trustpilot page relates to the official UK consumer website only, where customers can shop the widest selection of Grisport products and receive dedicated UK service and support. We truly value every review and use customer feedback to help us continually improve our products and shopping experience.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

464 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(464)

233 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lady Trivor boots (wide fit)

I bought Lady Trivor boots. I was delighted to find, at last, that Grisport offered womens' lightweight boots in a wide fit. My family and I have been buying boots and shoes from Grisport for many years because they are so comfortable, long lasting and great value. My only criticism is that the laces are much thinner than usual, and actually too short when threaded through all the eyelets. More like standard shoe laces.

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Ordered a pair of ladies walking boots…

Ordered a pair of ladies walking boots on line. I've had many pairs of grisport over the years so knew what I wanted.
Easy to use website, great choices. Fast delivery. Worn my new boots today did a 5 mile walk so comfy and nice to look at as well

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Grisport Legacy Brown Shoes.

Have used this company before online and buying in store. I can honestly say I am really impressed by the range of products for us from walking/hiking to casual wear.
I find them a good fit and lightweight. The quality of the leather uppers are very soft making them ideal to wear and no sore feet after a long day's walking.
The delivery service is excellent. Always delivered within 48hrs by courier.
Many thanks for another great product.

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Just received my first pair of walking…

Just received my first pair of walking shoes. Walking around the house to try them out. Comfortable straight out of the box I would recommend this company as the process was effortless and with a free pair of Merino socks as a bonus.

20 May 2026
Unprompted review
Rated 5 out of 5 stars

My husband now has 3 pairs of Grisport…

My husband now has 3 pairs of Grisport shoes and we have both just purchased a pair of walking shoes. Their shoes are excellent quality, never need ‘wearing in’ and are comfortable from day one. Highly recommend. Ordering and delivery both quick and easy.

19 May 2026
Unprompted review
Rated 5 out of 5 stars

After having a replacement knee i…

After having a replacement knee i suffered some nerves damage resulting in an uncomfortable foot.
The fit of the boots is so well made i find them really comfortable and can walk my dog much further then expected, thank you

16 May 2026
Unprompted review
Rated 5 out of 5 stars

Good quality Anti-Shock Innersoles

Having purchased & been very satisfied Grisport hiking boots I thought I would try out their Anti-Shock innersoles & after my walk yesterday I am so glad I did. Complete comfort from start to finish! Delivery was efficient via Royal Mail & for the quality of the product very good value. Will certainly buy these & their boots again.

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Walking boots

Great customer service and fast delivery. The walking boots are the most comfortable I have ever had. Would highly recommend.

16 May 2026
Unprompted review
Rated 5 out of 5 stars

I am on my third pair of walking boots…

I am on my third pair of walking boots from Grisport. Each pair has been comfortable from the get go and not once have I had a leak, despite them not being Gore-tex.

I have recently had to return my latest pair due to a fault. The return was easy and they have refunded the purchase price without any fuss. Great service.

As a result, I have purchased another pair, which arrived within 24 hours.

I really cannot recommend Grisport highly enough.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Grisport walking boots

I had my previous Grisport walking boots for years, they probably would have lasted another couple of years but I fancied some new ones. Same great quality, comfortable, and lightweight. Very happy with my purchase and would recommend 🙂

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Bought some walking boots Reflex blue…

Bought some walking boots Reflex blue they are really nice comfy boots probably the best I have had they are so light and fit well these will now be my go to walking boots, free delivery and free exchange if you don't like the fit but I find them true to size

3 March 2026
Unprompted review
Rated 2 out of 5 stars

Not very good boots

I didn't purchase directly from Grisport but through Charles Clinkard but they are Grisport Boots so want to warn people to buy other boots.

I purchased Grisport Glide ladies leather waterproof walking boots in December 2020. By August 2023, I had to request a replacement due to a fault developing at the front, which led to water ingress. Unfortunately, the replacement pair developed the same issue, which I reported in March 2023.

The response I received from Charles Clinkard suggested that footwear will naturally experience wear and tear over time, and that the replacement pair had provided a reasonable lifespan. While I understand normal wear and tear, I remain concerned about the durability in this case, especially as the boots were only worn occasionally, typically at weekends and not every weekend.

Having previously owned a pair of Brasher leather walking boots that lasted over 10 years, my expectations for durability were understandably higher. In comparison, the repeated failure of a core functional feature—waterproofing—is disappointing and raises questions about the long-term reliability of this product.

20 April 2026
Unprompted review
Grisport UK logo

Reply from Grisport UK

Thank you for your review. We are sorry to hear you are disappointed.

We would like to clarify that the original purchase was made in December 2020, nearly six years ago, and not directly from Grisport but through Charles Clinkard. Grisport footwear is covered by a 12-month warranty against manufacturing defects.

Despite the boots being well outside the warranty period, a replacement pair was provided in March 2023 as a gesture of goodwill. We understand your concern that the replacement pair has now developed an issue, but this has been reported almost three years after the replacement was supplied.

Waterproofing issues caused by a manufacturing fault would normally become apparent within the first few wears or early use, rather than after several years. Over time, all walking footwear is subject to natural wear and tear, flexing, treatment, storage conditions, and use, all of which can affect performance.

While we are sorry that the boots have not met your expectations, we do believe both the original pair and the replacement pair have provided service beyond the standard warranty period. For this reason, we are unable to offer a further replacement.

Grisport takes product quality seriously and we remain proud of the durability and performance of our boots when used and cared for appropriately.

Rated 1 out of 5 stars

Sent my order to a completely different…

Sent my order to a completely different part of the country and refused to replace, retrieve or refund it

15 April 2026
Unprompted review
Grisport UK logo

Reply from Grisport UK

Thank you for your review. We are sorry to hear there has been an issue with your delivery.

We dispatch hundreds of orders every day using DPD, with a highly automated order and delivery system. Parcels are sent to the delivery address entered by the customer at the time of ordering, and our delivery success rate is 99.9%.

When a parcel is delivered to the address provided on the order and the tracking confirms delivery, we are not able to simply replace or refund the order without the matter being investigated through the courier process.

We appreciate that delivery issues can be frustrating, but we do not intentionally send orders to incorrect addresses or different parts of the country. If an incorrect delivery address was entered at checkout, this is outside our control once the parcel has been dispatched.

We are happy to review any tracking details and assist where possible, but we must follow the courier’s evidence and delivery procedures before any resolution can be offered.

Rated 1 out of 5 stars

still waiting for return to be processed.

Bought hiking boots, same size as other boots from grisport, too small. Returned them, almost a week ago. Heard nothing, called today, was told they get hundreds of returns and it would take up to 14 days for them to process my return. Then the guy put the phone down on me. Not happy. Make shoes the right size and you'll get fewer returns.

7 April 2026
Unprompted review
Grisport UK logo

Reply from Grisport UK

Thank you for your review. We are sorry to hear you are unhappy with the returns process.

We process returns as quickly as possible once they arrive back with us. During busy periods, this can unfortunately take longer than we would like, which is why we advise customers that returns may take up to 14 days to be checked, processed, and refunded.

Regarding sizing, different styles of footwear can sometimes fit slightly differently depending on the shape, construction, lining, and intended use of the boot. We appreciate this can be frustrating, especially when ordering the same size previously worn in another Grisport style.

We are sorry the call ended in a way that left you dissatisfied. Our customer service team is here to help and will always try to assist, but we also expect all conversations to remain respectful on both sides.

Your return will be processed as soon as possible in line with our returns procedure.

Rated 1 out of 5 stars

Appalling customer service

I honestly don’t know where to begin. If you expect even a basic level of respect and support after making a purchase, I would strongly suggest avoiding Grisport. A very disappointing experience from start to finish and I never even received my order!

10 April 2026
Unprompted review
Rated 5 out of 5 stars

A great purchase

After having different walking boots I am so pleased that I purshased a pair of Grisport Reflex Walking Boots. From the first time of wearing them they were super comfortable which remains the case four months after then with the expectation that will happen for a long while.

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Really comfortable

Really comfortable, warm, waterproof shoes. Good quality laces you don’t need to double knot. Feel light weight. Great for dog walking.

24 March 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look