De eerste twee ritjes met Greenwheels waren echt super top. De app werkt perfect en je ziet aan alles dat Greenwheels super consumer focused is hetgeen convenience op premium oplevert
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Within expectations as to cleanliness (some crumbs left by previous users). Everything works. My pet peeve is the time I have to spend time to examine the car to report any new damage (if any) and... See more
Company replied
Great cars, and excellent availability. I personally really like electric cars, and I'm glad Greenwheels promotes this. I wish for them to expand more around the NL and EU. I also like their administr... See more
Company replied
What is the point of a short trip car rental company that charges 6 euros in fees per trip? That 30min booking to pickup shopping, pick someone up from the train station or an item from marktplaats... See more
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Company details
Written by the company
Greenwheels biedt deelauto's aan door heel Nederland. Je kent ze vast wel, onze rode auto’s en witte auto's en bestelbusjes die je op straat ziet staan. Het werkt supermakkelijk: met onze app reserveer, open en sluit je de auto. Met 2.800+ deelauto's door heel Nederland staat er gelukkig altijd een auto in de buurt klaar om te huren. Zo slim is autodelen!
Contact info
Postbus 23191, 3001 KD, Rotterdam, Netherlands
- greenwheels.com
4.0
Great
4K reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
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I had a terrible experience with this…
I had a terrible experience with this carsharing service. The car I booked was dirty inside and smelled awful, as if it hadn't been cleaned in weeks. Even worse, there were technical issues — the engine light was on, and the brakes felt unsafe. Customer support was completely unhelpful and took forever to respond. I ended up wasting time and money. Definitely not recommending this company to anyone. Very disappointing
30 June 2025
Unprompted review
Reply from Greenwheels
Hi Andrew,
Thank you for your feedback. We're very sorry to hear about your negative experience with the cleanliness and technical condition of the car, as well as the delay in customer support. This is certainly not the level of service we aim to provide.
We’d like to look into this situation further. Please fill in the contact form on our website with the details of your experience, so we can investigate and discuss possible compensation.
We appreciate you bringing this to our attention and hope to make things right. ^Thom
Excellent experience
Easy to locate the car
Good condition cars
User interface of the app is awesome
Help menu is also good
No hassle operation
29 June 2025
Unprompted review
Reply from Greenwheels
Hi Pathiyal,
Thank you for your fantastic feedback! We're thrilled to hear you had an excellent experience, found our cars easy to locate, and enjoyed the app’s user interface and help menu. We strive to keep everything hassle-free and convenient for our users. Looking forward to serving you again soon! ^Bo
Car Needs Work
Car Needs Work - apart from many dents and scratches all over the car, including the front bumper being out of alignment, and the warning light on the instrument cluster being on the experience was enjoyable, however this car should not have been avaialble for rent in its current state
28 June 2025
Unprompted review
Reply from Greenwheels
Hi Bryan,
Thank you for your honest feedback. We’re sorry to hear about the condition of the car you rented and understand how this affected your experience. Your safety and comfort are our top priorities.
To help us address this issue promptly, could you please let us know which car you rented? We would also appreciate it if you could contact us via the contact form, attention to Bo. This way, we can follow up and resolve the matter as quickly as possible. ^Bo
Very bad experience
Very bad experience, don’t use this company for your security reason
19 June 2025
Unprompted review
Smooth and reliable
Using Greenwheels is a pleasant experience. The convenience of having a car available when needed is invaluable, and the driving experience is consistently smooth.
One minor point to note, sometimes you might encounter some stains on the seats, better take some short of cloth to place on seat ;).
Despite this minor detail, Greenwheels remains a reliable and enjoyable option!
21 June 2025
Unprompted review
Reply from Greenwheels
Hi Ashutosh,
Thank you so much for your thoughtful feedback! We are very happy to hear that using Greenwheels was such a smooth and pleasant experience for you.
We appreciate you pointing out the problem with the clean seats - we will definitely pass this on to our team so we can continue to improve. Please keep reporting this via our Greenwheels app at the beginning of your ride, that way we can also signal our cleaning service to get this cleaned.
Thanks again for your support - we're glad you're on the road with us! ^Bo
This is a scam organization designed to…
This is a scam organization designed to legally drain money from you. They don’t respond to emails and couldn’t care less about you. In case of an emergency, if you park incorrectly, be prepared to pay over €500. Stay away from them!
20 June 2025
Unprompted review
Reply from Greenwheels
Hi,
We're sorry to hear about your experience and we take your concerns seriously. At Greenwheels, we strive to provide clear communication and support for all of our customers. Would you please send me an email via our contact form t.a.v. Bo? Then I will make sure that we will check your case. ^Bo
Good car, smooth experience
I've used Greenwheels for many years, on and off. Always a good experience.
14 June 2025
Unprompted review
Reply from Greenwheels
Hi Pablo,
Thanks so much for your kind words! It means a lot that you've been with us on and off over the years. Here's to many more great trips with Greenwheels! 💚 ^Bo
Good and clean car and easy operation…
Good and clean car and easy operation app.
19 June 2025
Unprompted review
Reply from Greenwheels
Hi Lai,
Thanks a lot! We’re glad you enjoyed the clean car and found the app easy to use. We’re here to keep things simple and smooth for you! 🚗 ^Bo
Over 500 euro of unnecessary parking tickets
Don't use them unless you are ready to receive hundreds of fines. I parked a greenwheels car in an incorrect spot and received 500€ worth of fines because no one moved it, I was never notified to move the car until 1 week later. By that point I may of received 7 parking tickets all worth €80 each. Customer service doesn't seem to be helpful at all, I have been disputing back and forth with them for 3 weeks and they don't do anything. Just get a train or the bus or aeroplane if you can help it, all of them are cheaper than using this app.
30 May 2025
Unprompted review
Reply from Greenwheels
Hi Callum,
We’re sorry to hear that you received such a high fine — we understand how frustrating this must be. Thank you for taking the time to share your experience with us.
At Greenwheels, it’s important that every car is returned to its designated parking spot at the end of the rental. In this case, the car was picked up at location A (for privacy reasons, we won’t specify the exact location) but was left at location B. Unfortunately, our concept does not support picking up a car at one location and returning it to another.
Because the car was left in an incorrect spot, it remained there until we were notified. As soon as we received this information, we acted immediately to have the car returned to its official parking place. The parking fines incurred in the meantime are therefore unfortunately your responsibility.
One of our colleagues also sent you an email regarding this matter on June 17, 2025. You will find all the details and explanations in that message. ^Bo
Great experience
Easy to find the car, easy to use the stick shift, easy to park because of it's size.
15 June 2025
Unprompted review
Reply from Greenwheels
Hi Elly,
Thanks so much for your review! We're glad to hear you found everything easy, from locating the car to shifting gears and parking. That’s exactly the experience we aim for. Hope to see you behind the wheel again soon! ^Thom
Always reliable
Always reliable, comfortable service. Easy to use application.
13 June 2025
Unprompted review
Reply from Greenwheels
Hi Erkmen,
Thanks so much for your kind words!
We're happy to hear you find the service reliable and comfortable, and that the app makes things easy.
To many more smooth rides with Greenwheels!💚 ^Thom
Filthy cars, horrible customer service
Would give a minus 5 stars if it would ve possible. Greenwheels got so bad over the past couple of years. First most cars are absolutely filthy. I lost count of the amount of times I reported the cars being dirty with no action being taken. Second, very poor customer service. The designated parking spot of the car was taken several times when returning it (not their fault, get it), but when trying to call Customer Service, they couldn’t be less helpful. When explaining that every other parking spot in the permitted parking zone was taken, I get as a reply “that cannot be” 😅, then they referred me to a parking zone reference number that told me nothing and I was asked to check on the Gemeente website what it means. I parked as closed to the original place as I could. They told me they will see where it’s parked and pay the parking. Of course I got a fine and been asked to pay it. A never ending chain of emails with 2 weeks in between replies started with Greenwheels to contest the fine. They clearly did not listen to my conversation with Customer Support and their responses sounded like an AI script. Don’t mind taking responsibility when it’s truly my fault, but this is a company taking advantage of their customers to minimize its losses for situations not under the customer’s control. In the end I paid the fine and closed my account the next day. I use MyWheels now. Better and cleaner cars, better app for pretty much the same price.
9 June 2025
Unprompted review
Reply from Greenwheels
Hi Bianca,
Thank you for sharing your detailed feedback. We understand your frustration and appreciate the time you took to explain your experience.
To clarify the situation regarding the parking fine: at no point has our customer service indicated that Greenwheels would cover fines incurred due to parking violations. Our agents can provide guidance, but ultimately, it is the driver’s responsibility to comply with local traffic and parking regulation, even if the designated parking spot is occupied. In your case, it was not communicated during the call that the entire permit zone was fully occupied, which would have been important for us to advise you properly.
We are sorry to hear that you found the cars not up to standard and that you felt the service was lacking. Your feedback about cleanliness and customer support is taken seriously and will be shared with the relevant teams for improvement.
Unfortunately, due to privacy regulations, we cannot provide call recordings or transcripts by email. If you wish to review the conversation, you are welcome to visit our office.
We regret that this experience has led you to end your Greenwheels journey, and we wish you all the best with your new provider. Thank you for your past loyalty. ^Thom
Reply from Greenwheels
Hi Wanda,
Thanks for your feedback! We're glad you find Greenwheels practical and easy to use! ^Thom
Unclear rules, and you have to pay the pricr
I was unfairly charged with a parking fine, so do not recommend at all. Rental prices are also very high for the poor service they offer.
5 May 2025
Unprompted review
Reply from Greenwheels
Hi Daniele,
Thank you for sharing your experience. We're sorry to hear about your frustration regarding the parking fine and your perception of our service and pricing.
If you believe the fine was issued unfairly, we’d really appreciate the chance to take another look. Please feel free to reach out to us via the contact form on our website so we can investigate the situation further.^Thom
Flexibility and easiness to book
Flexibility and easiness to book
I have been using Greenwheels for over 3 years now, and even in this period the service has gotten better with the process of initiating and closing a renting becoming more digitized. At a personal level, with the service Greenwheels provides, it basically allows me to live without a car as my needs for the latter are low and the few times I need a car, Greenwheels services covers those needs.
3 June 2025
Unprompted review
Reply from Greenwheels
Hi Ricardo,
Thank you so much for your kind words and loyalty over the past three years! We’re glad to hear that our service has continued to improve and that Greenwheels helps you enjoy the benefits of car sharing without the hassle of owning a car. We’re here whenever you need us and look forward to supporting your journeys ahead!🚗 ^Thom
It was great
It was great, location was accurate and so I don't have to search a lot for the car.. Process is easy and efficient.
However, riding the rental fleet can be increased to accommodate different kinds of cars, so that it makes the rentals interesting.
29 May 2025
Unprompted review
Reply from Greenwheels
Hi Krishna,
Thanks for your feedback! We're glad you found the location accurate and the process easy and efficient. We also appreciate your suggestion to expand our fleet with more car types to keep things interesting. We'll definitely take this into consideration! 🚗👍^Thom
Easy check-in
Easy check-in, nice and clean car, the app was great and very easy to use. They have quite affordable prices.
29 May 2025
Unprompted review
Reply from Greenwheels
Hi Ersun,
Thanks for your great review! We're happy to hear the check-in was easy, the car was clean, and you found the app user-friendly. And yes, we try to keep our prices affordable for everyone!💚^Thom
Reliable and convenient
GreenWheels is a reliable and convenient car sharing service. We use it often for short distances around the city when the bike is not an option. Booking it is easy and fast. This weekend we even tried a van for the first time, and were super happy with the convenience of the experience. In our opinion, with GreenWheels and other services around there's no need to own a car - car sharing is way more convenient and affordable!
27 May 2025
Unprompted review
Reply from Greenwheels
Hi Larissa,
Thank you for your kind words and review! We're glad to hear that Greenwheels makes getting around the city easier for you, especially when the bike isn’t an option. Great to know your first experience with one of our vans was a success too!
We couldn’t agree more, car sharing is a smart, flexible, and sustainable alternative to car ownership. Thanks for being part of the Greenwheels community!💚 ^Thom
Reply from Greenwheels
Hi Mark,
Wow, 25 years on the road with Greenwheels! We really appreciate that! Thanks for your loyal support and the praise. On to many more years on the road together! 🚗💚 ^Carlijn
Always there when needed
Always there when needed. Very convenient. It is our default car transport.
22 May 2025
Unprompted review
Reply from Greenwheels
Hi Robin,
Thank you for your review.
So great to hear we're your go-to for car transport! Always being there when you need us and keeping things convenient, that's exactly what we aim for. Thanks for the trust and happy driving! ^Carlijn
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