Green Motion Italia Reviews 

Worst impression ever. They charged me for a missing aircompressor, most likely since most customers have started taking a lott of pictures on the outside of the car. These gays in Napoli have a well designed scam going on. Avoid the company!! They pretend to answer the compaints in a standard way as seen under most cases, but this is just part of the scam, no real investigation or support is performed.

Regular and obvious scam methods used:

Rented a beat up Fiat Panda (no problems there - I rent about 10 times / year).

Scam MO is:

I was asked to provide them with pictures of the car / any damages (there's was about 10 scratches and dents when I picked it up) before and after.

Shortly after returning I was charged €700 for a scratch that I had not photographed myself.

Just stay away from them - they obviously have a well oiled scam going.

EDIT:

Don't trust any of the slick Customer Service BS - my money was long gone and both hotels.com + my (very good) insurance company have been helpfull trying to help others from making the same mistake I did.

Awful, do not rent a car from this company. Documented the damage to the car via video and photos, yet when I returned the car the person who checked over the car, in the first instance, he pointed out that there was cement on the rear side of the car, it was actually bird poo, which I had to clean off in order to prove that it wasn’t permanent.

He pointed out a few other blemishes and I showed him the video taken when I took the car, and he agreed that these were on the car when we picked it up.

Then, a scuff of around 1 1/2 inches on an alloy was pointed out, which hadn’t been detailed on the check out sheet. I showed him a video and photos of when I took the car, showing the same scuff but he said he couldn’t make out the photos, and said that I’d be charged for those. I received an invoice for £241 for the cost of repair. I challenged this and they said that, despite sending through two further photos , these weren’t sufficient, despite being identical to the photos they also took, as well as being dated timed and stamped.

Absolute scam artists and will likely not even get the scuffs fixed, and then charge the next person. An extremely easy way for them to make money on top of their rental costs.

Avoid at all costs!

I've rented many many rental cars and this was by far the worst experience. Waited an hour for the shuttle to pick us up at the airport. The rental pickup was okay but the car we received was all scratched up everywhere and dirty. It was not cleaned and there was a pair of sunglasses left inside. I took videos and pictures of the rental on pickup and return and these scammers made up damage and said we did it, charging over $500 for each small ding that was already there. I sent my videos and pictures and they claim it was still me. Currently still fighting with them. I would highly advise against renting from this company.

I strongly advise against renting from Green Motion Italy.
1. Terrible location & logistics: Their office is NOT at the airport. You wait outside under the scorching sun for their shuttle, then ride 15+ minutes to their office. With two kids, this was awful — imagine it in bad weather.
2. Closed on Sundays: You’re forced to leave the car at their office unattended, taking all responsibility if anything happens.
3. Unfair damage charge: I documented the car’s condition with videos (at pickup and return, as instructed by their staff). Despite this, they charged me for damage they cannot prove occurred during my rental.

This company offers zero transparency and accountability. The process was stressful from start to finish.
⚠️ Save yourself the frustration — rent with ANY other company.

I’ve never felt more disrespected by a whole group of employees in my life.(Aug.12, 2025, 12 pm) The second we got to the desk they told me to open up my laptop and go to their site, click on the privacy policy and scroll all the way down to read the fine print that non- EUs need an international license. They wanted to charge us FOUR times what the rental car service was for the international license, when credit card has insurance…. and the number was written on a piece of paper by the male employee and “negotiable” so if that doesn’t scream scam I’m not sure what does. The girls that were there thought they were funny in laughing at us and speaking so poorly about us in Italian right in front of us. (Known they don’t like Americans) but I’m native Cuban and Spanish and Italian are very similar, and have taken Italian classes so I was fully aware they were breaking every rule of mannerism and customer service under the sun. When I said something to the native Hispanic lady in Spanish she didn’t look at me, and instead told the other Italian woman to stop talking. All this after we landed early and called for the shuttle they said they would have to charge us 50 euros if we picked up the car early… when the car is paid for the “full day” so they told us to wait in the airport until 30 minutes before our time and then with the drive to this warehouse and the line in there was a whole hour later. So they take time away from your rental, and try charging you for early pick up which is not standard AT ALL. We ended up taking shuttle back to the airport and going with Hertz, much better deal (new SUV and automatic) and no issue at all without an international license, and superb customer service. We definitely took a risk with this company because of the value, but when it’s too good to be true, it 100% is. (Had to go on phone with Priceline for refund). They take you to a sketchy area from the airport and it’s located in a warehouse outside of the airport. It is not worth it by any means, and especially non-EU STAY AWAY, always go with an American car rental. You’ll be treated much better.

DO NOT USE. They fish for damage. They are charging 400 euro for a 1mm chip on the windshield that they cannot prove was not there. They do this to make up for low rental prices. The car was already scratched to all hell so there is no way they are repairing a minor chip.

Absolutely a scam! We all need to come together and take strong action against them. They are robbing customers and must be held accountable for their fraudulent practices.

We rented a car from this company, they claimed damages that are visible on the video I sent to their whatsapp account prior to initial departure. I sent them screenshots from the video they already have, sent them the non compressed version of the video via a wetransfer link they never downloaded it from and now I’m left with having to take legal action to get my £1100/€1300 back. Complete scammers and a disgrace for Italy and all honest Italians.
Avoid at all cost!!!!

Car already had km 50k mileage and was beaten up like a golf ball after a tournament as seen on last picture.
Photos from video encircling damages visible prior to departure.
UPDATE: After finally downloading the video from WeTransfer (after 2 WEEKS!) the operator claimed there isn't any metadata contained in this video. I redownloaded it and IT IS THERE! Good to have lawyer relatives in Italy. If not solved quickly voluntarily this will get solved in court!

In the meantime lots of time wasted in sending the information, money taken out of bank account when credit card statement was due ect.

Just to seriously annoy their customers!!!!!

Now they claim they can only give back €290 out of €1286 they took nonwithstanding the fact all damages they claim I have caused can be seen on the video I took prior to departure.
And this with also dealing with organising the funeral of my late mother.
Complete scammers!!!!!!!!

We were charged 603.60 Euros for supposed damage to the car and a cleaning fee. We were charged 445 Euros for supposed scratches on the car. We took pictures when we dropped off the car but saw no damage. We were charged 97.60 Euros for cleaning and a 50 euro admin fee. The car was a bit dusty after driving around Italy for 12 days in the summer with no rain and we left a little bit of sand inside from our sandals but there was nothing more needed than a vacuum and spray off. This is a complete rip off and dishonest practices taking advantage of the fact we live so far away and are unable to dispute this. I disputed via email but got no where. I still had to pay the full 903.60 Euros which came to nearly one thousand Canadian dollars

If it would be possible to give zero stars 🌟 I would .this is a joke company trying to con people . I arrived 1 hour before my booklet slot and they was trying to charge £240 the entire booking was only £69. Also to use a debit card they charge an additional £300 premium non refundable . I walked over to Avis and booked a car effortless with a debit card and no additional charges
.
Don’t get sucked in with the cheap prices online they’ll just make it up when you get to the 2 person office !! After a walk of 15 minutes to them (not on airport ) as says online
I walked upstairs to Avis and booked a car within 15 minutes I was driving off
Don’t use these jokers at green motion

BEWARE! They will not inspect the car for damage and tell you to do it and take photos. If you are tired, busy, with kids, and the car looks OK, you probably won't do this. When you get back they will identify alleged faults with the vehicle and charge you vastly inflated costs. Eg an alleged small scratch will be around 1000 Euro alone. Note that you can sue them in the English courts according to their terms and conditions, and then enforce in Italy. It's not difficult to do, even if you're not a lawyer. I am following this course of action.

Beware & Please avoid this green motion Flumicino airport Rome Italy, at all costs.go to a reputable car hire supplier instead Look at the reviews regarding false and fraudulent accounts of damage. I returned a vehicle on Tuesday in the same way I received. As they were closed I used the return drop box for key deposit. Within an hour of returning I received an email stating the the windscreen was chipped and repaired replacement and billed me over €1000 for this. I sent photos and videos when I returned the vehicle clearly no damage could be seen. They have rejected this and still went ahead with the charge. Also, as they are based out side of the airport. They will leave you waiting for the shuttle bus and when it arrives you will have to fight with the Que of people waiting to get on to the bus. Avoid at all costs

You quick repetitive response to every negative review only strengthen my review. Absolute scam, it looks like glue was added to the windscreen to give the impression of a stone chip and green motion charge me over a 1000 euro for this. Yous are an absolute disgrace of a car hire company. I reviewed Green motion before I went on holiday and gave the benefit of doubt. My mistake. Never ever use these guys to rent a car from.

Be aware of this company. After returning the car, and after they have released the deposit, i was charged with 2600€ of damage that was already in the car and which, as i was told on the front desk, i had sent them pictures of the damages on the moment of pick up, and now they say "they see a resemblance", but its not enough... Please, to everyone who read this, DO NOT RENT with this company. Complaints are going to be made at the proper Italian and Internationall customer rights institutions, i will inform insurance companies about my case and all those related here so that they may never provide insurance whenever Green Motion is involved, as well as consulting a lawyer regarding Green Motion Italy, Green Motion Malpensa and staff involved in all the process since the beggining.

Rented with Green Motion in Milan and it was one of the most stressful car hire experiences I’ve ever had. They tried to blame me for damage I did NOT cause – even after I showed them my own time-stamped photos clearly proving the scratch was there before. Their logic? Apparently I “made it bigger.” How is that even possible without them noticing at pickup?

The staff were hostile, rude, and completely unprofessional. It’s painfully clear they look for any excuse to charge customers for existing damage. I have no doubt they do this regularly – it feels like a systematic scam.

Avoid them at ALL costs. It isn’t worth the stress, the arguments, or the risk to your holiday. There are plenty of other companies in Milan – choose anyone else.
DO NOT use Green Motion. They will try to scam you for anything and everything.

They do credit card fraud. Double charged my card for preexisting damage on car and wont answer emails.

Horrible fraudulent company. They are very intentionally ambiguous with things and try to say you damaged the car when you didn't. While providing picture and video Evidence of existing damage they force you to used editing to change file types include date stamps etc its 100% fraudulent and ridiculous. Do not use this company, save yourself the headache. I've been in touch with this company to try and resolve issues and they give a 2 line reply about every 7-10 days. They don't care, the replies seem very automated and repetitive. Spend your time and money elesewhere.

As with others who have reviewed this company I would also advise people to never ever hire a vehicle from them. In my opinion they have fraudulent practices and are actively scamming customers of money.

We hired a car from their Brindisi Airport office on July 2nd to July 16th 2025. On the day we hired the car we took pictures of the vehicle and as it was dark we took more pictures the following morning and submitted them to the Brindisi office before the 10am deadline. We had the vehicle for 2 weeks and returned it at 2pm on July 16th. The Green Motion staff member did a visual inspection of the car and saw no problem with it. The following day we received an email from the Brindisi office claiming we caused damage to two areas of the vehicle. One of these is on the wheel of the vehicle and this damage is visible on pictures we took of the vehicle on the day of our hire so it is not caused by us. The 2nd piece of damage is a zoomed in picture from underneath the vehicle. It is not visible from the pictures taken of the car and only visible when you zoom in. The scratch is weathered and it is obvious it has been there for some time, (which our mechanic when viewing the picture confirmed with us), there is also no way of determining from the zoomed in picture if it is even of the same vehicle we hired. We did not cause this damage. We are being charged €1500 for the damage and have made a complaint to the Brindisi office to no avail. I was pretty shocked to discover the volume of similar complaints on this website and the fact that there is an active lawsuit investigating their practices. The fact that this is more than just a one off issue suggest it is an active policy within Greenmotion and I would seriously questions their practices.

We picked up a Fiat Panda hybrid. I noticed that there was a warning light on the dashboard. I informed the agent who was in a hurry to get away, she informed me that they knew about it and it would be fixed upon return. We videoed the car which showed damage. When we brought the car back it was checked and I was told it was all O.K. When I returned home and eventually opened my email there were charges for 1500€ for alleged damage to the car. Photos supplied by the company do not show any damage. I am fighting this tooth and nail.