GreenGenUK Reviews 

175
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the engineers and installation teams for being exceptionally polite, tidy, and hardworking throughout the entire process. People note that the tradesmen take great care over their work, ensuring that systems like heat pumps and solar panels are fitted neatly and efficiently. Consumers also point out the outstanding customer service and knowledgeable guidance provided from the initial quotation stage to the final handover. Reviewers are delighted with how well the newly installed systems perform, noting that their homes feel warm and comfortable while significantly reducing grid reliance.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting the polite, helpful, and... See more

Service

Consumers find service to be exceptionally positive, praising the efficient and professional team from start... See more

Product

Users describe satisfaction with the product, noting that the solar panels and batteries have exceeded... See more

User experience

Reviewers express great satisfaction regarding their user experience, highlighting an overall smooth and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thankyou George and the crew. Ours was quite a big job requiring pipe work from scratch throughout in an old granite house with modern extension, the work which required maximum disruption but was ca... See more

Rated 5 out of 5 stars

Jack, James and John worked cleanly and efficiently to complete our solar panel fitting in Dorset. They made sure the panels were sitting flat on our roof, which was a challenge, but they worked tirel... See more

Rated 5 out of 5 stars

I have just had an airsource heatpump Battery bank and EV charger installed. The process from start to finish has been very efficient. The house plant room space was not generous but the engineers Ben... See more

Rated 5 out of 5 stars

Although a slow start on the installation, Craig and Adam were very professional and friendly, did a neat and tidy job, explained everything in an understandable way and answered any queries. They wo... See more


Company details

  1. Solar Energy Company
  2. Boiler and Heating Service
  3. Electrical Installation Service
  4. Heating Contractor
  5. Heating Equipment Supplier
  6. Solar Energy Equipment Supplier

Written by the company

GreenGenUK is an award-winning provider of renewable energy solutions, proudly serving the South West since 2011. Originally based in Cornwall, we specialise in the installation of Air and Ground Source Heat Pumps, Solar PV, Solar Thermal, and Battery Storage Systems. We partner with leading brands like Mitsubishi, Samsung, Vaillant, JA Solar, AIKO, Jinko, Q.Cells, Tesla, SolarEdge, and GivEnergy, delivering high-quality, energy-efficient solutions tailored to meet each customer's unique needs. Our installations are carried out to industry-leading standards, ensuring maximum efficiency and long-term performance. Customer satisfaction and peace of mind are at the core of our services. GreenGenUK provides comprehensive aftercare and support for all renewable energy installations, guaranteeing smooth operation for years to come. We offer extensive manufacturers' warranties, with some lasting up to 30 years, emphasising the durability and reliability of our products. Our commitment extends further with our workmanship warranty of up to 10 years, showcasing our confidence in the quality of our work and dedication to customer support. As an MCS-certified and TrustMark-accredited company, GreenGenUK adheres to the highest industry standards. Whether you're looking to lower your energy bills or adopt a greener lifestyle, GreenGenUK is your trusted partner for sustainable energy solutions in the South West.


Contact info

4.9

Excellent

TrustScore 5 out of 5

175 reviews

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1-star

No recent history of asking for reviews

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4.9

All reviews

(175)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with. Recently had new air pump heating system installed. The installers were efficient and professional and did an exceptional job. The plumbers Craig and Tristan and the electrician Jordan were all conscientious about the quality of their work and even stayed on late some evenings to ensure the project was completed on time and the the highest standards. The level of communication at all stages was exemplary. We would highly recommend this company.

23 May 2025
Unprompted review
Rated 5 out of 5 stars

This is our second installation by…

This is our second installation by GreenGenUK, George and Lewis did a great job removing our old gas boiler and then an excellent job installing our new heat pump and tank system. On time, great attention to detail with pipe runs and always spotlessly clean at end of day, we couldn’t have asked for a better experience. Zak and Treeve followed up with a super neat wiring job - we would honestly recommend GreenGen to anyone!

16 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service above and beyond expectations.

Just had annual service for solar thermal and air source by Ben E. Excellent, above and beyond in attention to detail, checking everything is working as efficiently as could be and helpfully adjusting and explaining the timing controls. Professional and friendly. Thank you GreenGen, thank you Ben.

6 May 2025
Unprompted review
Rated 5 out of 5 stars

Adam and Finn Greengenuk LTD

Adam and Finn arrived on time very tidy efficient hardly new they were here at all completed the work updated everything including our personal apps good luck in your new Exeter adventure.

29 April 2025
Unprompted review
Rated 5 out of 5 stars

New solar panel system

We have just had a solar panel system involved, and from start to finish Greengen were excellent. Throughout the process they kept us updated with the schedule. The whole team on site were outstanding being friendly , courteous and very tidy. Electricians Zack, John and Cameron and roofers Simon and Jack all provided a very professional service

28 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service start to finish.

This is the third time we’ve had work done by GreenGen. All staff involved from quote to installation have been excellent. What a fantastic company with such friendly, respectful and professional staff.
Max, John and James came to fit our second Tesla Powerwall. They did a very good job and Max made sure from the start that I understood what they were going to do and checked that I was happy with the location and fittings before they started work.

13 March 2025
Unprompted review
Rated 5 out of 5 stars

The whole process from start to finish…

The whole process from start to finish was really easy
Our system was installed by Jack / John & James
Very professionally people to deal with
The installation was in February wish we did it a while ago it’s preforming great our electricity bill is already cut in half even this early in the year

14 February 2025
Unprompted review
Rated 4 out of 5 stars

Helpful

Helpful, friendly staff who talked me through my air source heat pump installation. Jack M was really thorough and came back to check everything was working as it should

10 January 2025
Unprompted review
Rated 5 out of 5 stars

New Zappi charger installed

New Zappi charger installed. Max fitted and ensured the new system was working ands set up on the app. All done on time with minimal fuss and clean and tidy.
I would recommend GreenGen again.

20 February 2025
Unprompted review
Rated 5 out of 5 stars

Great service from enquiry to quote

Great service from enquiry to quote to installation. All the staff who came were friendly and professional. Ryan was here the most, doing pipe work etc. He made a good neat job of it all and was professional, pleasant and polite, taking plenty of time to explain what he was doing and how I could access the filters etc. Very happy customer!

25 January 2025
Unprompted review
Rated 5 out of 5 stars

Very happy with Ben who did a very…

Very happy with Ben who did a very thorough job servicing my heatpump today. Very knowledgeable and helpful!
Thank you very much!

14 January 2025
Unprompted review
GreenGenUK logo

Reply from GreenGenUK

Thank you for your kind words! We will ensure your feedback is pass on to Ben.

Rated 5 out of 5 stars

Very helpful

Called Greengen as a local supplier to me purely for some advice. I spoke to Neil and explained my situation; he was happy to spend the time with me to give me open and honest unbiased advice. He did not try to drive any sale and was very knowledgeable, he re-assured me and provided the answers and conclusions from a professional perspective in the first instance (unlike other local companies). Would certainly be a company I'd happily look to deal with should my situation change based on that one phone call.

14 January 2025
Unprompted review
GreenGenUK logo

Reply from GreenGenUK

Hi Charlie, Thank you so much for your kind review! It's great to hear your experience with Neil was a positive one. We pride ourselves on providing knowledgeable guidance without pressure, so it’s fantastic to know that came through in your experience.
If your situation changes in the future, we’d be more than happy to help. Don’t hesitate to get in touch with us anytime. Thanks again for considering us!

Rated 5 out of 5 stars

Heat Pump and EV charger installation

Heat Pump and EV charger installed 4 weeks ago. Installation went smoothly, most of the work being done by Craig and Andrew. Had a problem a couple of days later (solder joint failed), but it was resolved within a couple of hours - excellent service on a Sunday morning. To be fair, the joint that failed was in a tricky position, and didn't leak for 2 days.
All working as expected now.

13 December 2024
Unprompted review
GreenGenUK logo

Reply from GreenGenUK

Thank you so much for taking the time to leave us a review!
We’re really glad to hear your installation went smoothly. We're sorry about the issue you ran into, but we’re happy that our team was able to sort it out quickly, even on a Sunday morning! It’s great to know everything is working as expected now.
If you ever need anything else, don’t hesitate to reach out.

Rated 5 out of 5 stars

Could not have been better

Could not have been better! John and James worked tirelessly throughout their time here. Answered all my questions and performed the nearest install. Brilliant.

9 January 2025
Unprompted review
GreenGenUK logo

Reply from GreenGenUK

Hi Jeremy! Thank you for your review. We're so pleased John and James's knowledge and attention to detail positively impacted your experience. We’re proud to have such a dedicated team, and we’re happy they could meet your expectations.

Rated 5 out of 5 stars

Going Eco

We started our Journey with getting an ASHP and then Solar PV with battery. The staff were very helpful with numerous changes to the system to help us get the best system for us

5 January 2024
Unprompted review
GreenGenUK logo

Reply from GreenGenUK

Hi Paul, Thank you for sharing your renewable journey with us! It’s great to know our team was able to guide you through the process, making numerous adjustments to ensure the system was perfectly suited to your needs.

Rated 5 out of 5 stars

Air source heat pump fitted…

Just had an air source heat pump fitted by GreenGen- we were very happy with their work and their attention to detail. Must particularly mention Craig who spent a week installing the system and went above and beyond in terms of making sure glitches were ironed out. He was also so friendly and respectful - can be hard having people working in your house but he was great - even indulged the 55 kg dog who wanted to be present at every stage of the installation

9 December 2024
Unprompted review
GreenGenUK logo

Reply from GreenGenUK

Hi Annie, Thank you so much for your lovely review! it’s wonderful to know Craig went above and beyond to make the installation process smooth and enjoyable, even with your 55 kg furry helper on site! We’ll be sure to pass on your kind words to him.

Rated 5 out of 5 stars

Top notch from start to finish

Wow! How good is this team, (Zakk, Creeve, Milly and Liam) at GreenGen UK? From our first enquiry to the finished product 10 out of 10. Efficient, friendly, professional and all with great attention to detail.
GreenGen also fitted our air source system with all of the above attributes. Thank you GreenGen.

19 December 2024
Unprompted review
GreenGenUK logo

Reply from GreenGenUK

Hi Amanda, We are so pleased to hear your experience from start to finish was 10 out of 10! Thank you for your continual support and kind review.

Rated 5 out of 5 stars

Competitive price excellent workmanship

Competitive price, hassle free installation. Turned up as agreed. Morgan was quietly competent at laying out the many components and everything looks neat which was a, challenge in a confined space.

16 December 2024
Unprompted review
GreenGenUK logo

Reply from GreenGenUK

Thank you for your review, it's great to here Morgan's expertise and attention to detail made a positive impression!

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