Recently reactivated my Green Chef to see whether the quality of fresh ingredients had improved. Say no..very disappointed with the manky and brown green beans in my box. Yes GC gave a £2 refund....bu... See more
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Review summary
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All good in the first few months however recently I have had missing ingredients for the recipes ordered and on two occasions whole meals missing but ingredients sent for an unknown meal. Issues have... See more
Company replied
Recipes are generally very good, but communication with the company when there’s an issue is very poor. I’ve had items missing, and my box continually left at my front door, in full view of the road... See more
Company replied
Definitely a great brand with good customer service and a variety of recipes. I love that it helps me save time deciding what to eat, travelling to the shops, and avoiding crowded stores. My main i... See more
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3.1
Average
5K reviews
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Reply from Green Chef UK
Hi Tiffany
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Rusty💚
The Green Chef Team
Very very poor customer service
Customer service is terrible - it drives you to a chat bot, initially the responses are so frustrating not addressing any of your points, when you finally do speak with an agent, you can only do so via a chat screen - they ignored my question asking for the complaints procedure, I asked 4 times. My complaint was about my delivery being two days late. They cancelled my subscription when I said I really don’t want to cancel but I feel let down by your service……they then cancelled it - I screen captured the conversation as I couldn’t believe how they where responding! Shame I can’t attach screen shots to this review of the the “chat”
6 April 2026
Unprompted review
Reply from Green Chef UK
Hi Mr B Howard
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
The Green Chef Team
Excellent recipes only thing that is a…
Excellent recipes only thing that is a let down is missing items twice now in 3 boxes 1st week seasoning missing. Week 2 lemon missing no big deal but if you dont have any at home bit annoying. Excellent meals though. So far this time all good.
6 March 2026
Reply from Green Chef UK
Hi Irene
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Rusty💚
The Green Chef Team
I have just started Green Chef
I have just started Green Chef. I have been very pleased so far with the ingredients supplied and the recipes I chose. The quality of the food has been really good and we are looking forward to our next box. It also takes the hassle out of deciding what to have for dinner for few nights. Would recommend giving Green Chef a try.
19 March 2026
Reply from Green Chef UK
Hi Diane,
We’re so thrilled to hear that you’ve had such a great start with Green Chef! It’s wonderful to know that our recipes and the quality of our ingredients have met your expectations. We’re happy to take the dinner-planning hassle off your plate, and we can’t wait for you to receive your next box!
If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121. We would be more than happy to get this sorted for you.
-Ann
The order was one day late and ended up…
The order was one day late and ended up going to the shop to buy a meal. Wasnt to impressed.
18 March 2026
Reply from Green Chef UK
Hi there, we’re very sorry to hear your order arrived late and that you had to make an extra trip to the shop. This is definitely not the experience we want for you.
If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121. We would be more than happy to get this sorted for you.
-Ann
The Green Chef Team
Menu planning, no waste, no UPF
Good choice of recipes , good quality ingredients, huge prawns and plenty of them. Veg can sometimes be a bit brown. No waste, and good portion size once you get use to eating proper portions. We have 4 recipes a week, takes a way hassle of menu planning daily and shopping. Nice fresh, unprocessed foods. Would highly recommend.
23 January 2026
Reply from Green Chef UK
Hi Mr. James,
We’re so glad to hear you’re enjoying the recipe selection and the quality of our ingredients, especially those prawns! However, we really appreciate your honest feedback regarding the vegetables. We always aim for peak freshness, so we’ll certainly look into this.
If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121. We would be more than happy to get this sorted for you.
-XXX
The Green Chef Team
Refund refused even though cancelled subscription 15 mins after starting it
I opened and closed an account within 15 minutes (after I realised this company is the same as hello fresh and I am fed up with their mouldy produce) however they still took money out of my account days later and refuse to refund and cancel the box although I cancelled the subscription straight away. I believe this is a breach of my statutory rights. How can companies still take money from you after you cancelled - they have refused to refund me and cancel the box but have offered a partial refund which isn’t good enough. I don’t want your mouldy food and I want my money back that you weren’t authorised to take! I have asked for their email address of their complaints department so I can highlight my statutory rights - apparently this company does not use emails!! AVOID this company and Hello Fresh if you want good quality fresh ingredients and not factory farmed meat
2 April 2026
Unprompted review
Reply from Green Chef UK
Hi Sam,
We sincerely apologize for the frustration and the experience you've had with your account and the billing process. We understand your concerns regarding the cancellation and the subsequent charge, and we would like to look into this matter immediately to ensure it is resolved correctly.
If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121. We would be more than happy to get this sorted for you.
-Ann
The Green Chef Team
Tfied to cancel and they send anyway to charge you
Tfied to cancel and was told no, as i had forgotten to suspended a box. They then sent it anyway, wont close my account until its paid and just so everyone is aware. its ILLEGAL to send something if ive already said i dont want it..... Scammy as hell STAY AWAY
30 March 2026
Unprompted review
Reply from Green Chef UK
Hi Sam,
We’re very sorry to hear about the frustration regarding your account cancellation and the scheduled delivery. We would like to look into your account details and understand how we can help resolve this for you as quickly as possible.
If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121. We would be more than happy to get this sorted for you.
-Ann
The Green Chef Team
Really good so far
Really good so far. We are on week 3 and the ingredients delivered are of great quality and taste lovely. The instructions are simple to follow and the finished meal looks exactly like on the picture. We are very happy with what we have tried this far, we will see if we manage to find enough variety for our taste in the long run.
14 March 2026
Reply from Green Chef UK
Hi Astrid
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Rusty💚
The Green Chef Team
Reply from Green Chef UK
Hi Ms. Pauline
Thank you so much for giving us a try, we're really glad to hear you enjoyed your meals! We're sorry to hear, though, that some aspects didn’t meet your expectations, and we sincerely apologise for that.
If there's anything you need or if you'd like to share more feedback, our Customer Care team is here to help 7 days a week, from 9:00 AM to 10:00 PM, at 020 4538 1121.
All the best,
Rusty
The Green Chef Team
So many recipes to choose from each…
So many recipes to choose from each week, always delivered as expected and well packaged. Every meal I've cooked has been delicious, very tasty with good quality ingredients, including the steaks I've had.
1 April 2026
Unprompted review
Reply from Green Chef UK
Hi There
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Rusty💚
The Green Chef Team
Great company providing great food
My husband has needed to be on a strict keto diet and Green Chef has supplied us with over 40 really delicious keto meals so far, it’s made being on this diet so easy for him. We’re amazed by the variety they offer and they’re so simple to cook. With their app it’s easy to order and you can skip a week easily too if you’re going on holiday. We can’t thank Green Chef enough. Keep on doing what you’re doing.
31 March 2026
Reply from Green Chef UK
Hi Mrs Laura
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Rusty💚
The Green Chef Team
Poor support
So the recipes have been good for the last couple of weeks, however I have wrong ingredients and the customer services is really poor. The formatting for the app on android means that I can't actually use the chat and theres no other way of contacting.
31 March 2026
Unprompted review
Reply from Green Chef UK
Hi Lex
Thank you so much for giving us a try, we're really glad to hear you enjoyed your meals! We're sorry to hear, though, that some aspects didn’t meet your expectations, and we sincerely apologise for that.
If there's anything you need or if you'd like to share more feedback, our Customer Care team is here to help 7 days a week, from 9:00 AM to 10:00 PM, at 020 4538 1121.
All the best,
Rusty
The Green Chef Team
Check basket before leaving they con you
You have to pay and register before choosing meals, if you click on them to have a look at content it puts in your basket, I cancelled and deactivated my account only to receive an email as to what I had ordered which I didn’t! Website is not clear so be warned, I would never use them again
30 March 2026
Unprompted review
Reply from Green Chef UK
Hi Tracey
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
-Rusty
The Green Chef Team
Boring and unimaginative
Boring and unimaginative. Cheese sauce on fish. Flour missing.
I’ve used Mindful Chef for years who provided creative meals, never with ingredients missing and top quality. I thought I’d try something new - very unwise.
30 March 2026
Unprompted review
Reply from Green Chef UK
Hi Drucker
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
-Rusty
The Green Chef Team
Absolutely amazing
Absolutely amazing, everything came fresh and as ordered, chicken was only up to the 29.04 s,so that's was need to be cooked on Sunday,(which gave me only 1 day to cook ), a bit disappointed, but pork came with a long date, so happy about that. Portioning great and instructions clear .
I like the timer which helps while you cooking, but could of had alarm on the end, as is just stop , while you cooking ,so need to watch the time as you can miss and over cook easy, also unfortunately the speakers 🔊 of reading the cooking part is not working for some reason, but I managed .
Food great ,so far made the chicken pesto pot and is delicious, was suprice of having a French cream thought it will be a bit of yogurt but it work as asked healthy version/keto.
Im looking forward for next meal
24 March 2026
Reply from Green Chef UK
Hi Barbara
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Rusty💚
The Green Chef Team
Reply from Green Chef UK
Hi Lynnette
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Rusty💚
The Green Chef Team
Reply from Green Chef UK
Hi J Maclean,
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
-Ann💚
The Green Chef Team
Tasty meals and big portions
11 March 2026
Reply from Green Chef UK
Hi Naomi,
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Ann💚
The Green Chef Team
Really tasty meals delivered to my door…
Really tasty meals delivered to my door that fit in with my lifestyle. No food waste.
26 March 2026
Unprompted review
Reply from Green Chef UK
Hi Joanne,
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Ann💚
The Green Chef Team
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