Recently reactivated my Green Chef to see whether the quality of fresh ingredients had improved. Say no..very disappointed with the manky and brown green beans in my box. Yes GC gave a £2 refund....bu... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
All good in the first few months however recently I have had missing ingredients for the recipes ordered and on two occasions whole meals missing but ingredients sent for an unknown meal. Issues have... See more
Company replied
Recipes are generally very good, but communication with the company when there’s an issue is very poor. I’ve had items missing, and my box continually left at my front door, in full view of the road... See more
Company replied
Definitely a great brand with good customer service and a variety of recipes. I love that it helps me save time deciding what to eat, travelling to the shops, and avoiding crowded stores. My main i... See more
Company replied
3.1
Average
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Website impossible- constantly crashes
Website impossible- constantly crashes. Food box good but overpriced
25 April 2026
Reply from Green Chef UK
Hi Amanda
Thank you so much for giving us a try, we're really glad to hear you enjoyed your meals! We're sorry to hear, though, that some aspects didn’t meet your expectations, and we sincerely apologise for that.
If there's anything you need or if you'd like to share more feedback, our Customer Care team is here to help 7 days a week, from 9:00 AM to 10:00 PM, at 020 4538 1121.
All the best,
The Green Chef Team
Reply from Green Chef UK
Hi There
Thanks so much for giving us a try. We do apologise for the experience you have had.
We would love to hear what we can do better and how we can turn your Green Chef journey into a 5 star experience! After all, you're what we're here for and the greatest way we can improve is through your feedback. ⭐🍽️
If you need anything, our Customer Care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
All the best,
Rusty
The Green Chef Team
2 boxes received and issues with both
The first order received had x2 missing items and x2 moldy vegetables. Thought I canceled, but forgot and received another box today. With a damaged cucumber and a package of cabbage opened and spilled in the box!
27 April 2026
Unprompted review
Reply from Green Chef UK
Thank you for bringing this to our attention, and we sincerely apologise for the experience you’ve had with your recent deliveries.
We are very sorry to hear that your first order arrived with missing items and moldy vegetables, and that the subsequent box also arrived with damaged and opened products. This is certainly not the standard we aim to provide, and we understand how disappointing this must be and we cannot apologise enough for any stress caused.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
-Ru
The Green Chef Team
Don’t pay the £1 unless you want to be subscribed!
I made the mistake of not fully reading into them and their subscription, I went on just to browse at their meals and was charged £1 to get to that point , I assumed it was a holding fee, as it didn’t show in my bank account, but the £1 charge actually locks you into a subscription even without checking out an order.
25 April 2026
Unprompted review
Reply from Green Chef UK
Hi Grace,
Thank you for sharing your feedback, we’re sorry to hear about the confusion around the sign-up process. We understand how this could be unexpected, and we appreciate you bringing it to our attention.
If you have any questions or need help with your account, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121, we’d be happy to assist.
Happy cooking! 😊
Ann💚
The Green Chef Team
looking forward to more !
My orders have arrived in their one-hour time slots , well packed and labelled . The ingredients are fresh on arrival .
When I rang with a query , I learned what I needed to know .
It is useful to be able suspend an order if you are due to be away for a few days .
The wide choice , and my current "success rate" , means I am looking forward to the future !
10 April 2026
Reply from Green Chef UK
Hi Toasty,
Thank you so much for your kind words! We're delighted to hear that everything from delivery to freshness and flexibility, has been working well for you. It’s great to know you’re enjoying the variety and looking forward to more meals ahead!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121.
Happy cooking! 😊
Ann💚
The Green Chef Team
Forced Subscription Before Seeing the Meals
Another food box company that charges you before you’re even able to choose your meals - amazing logic!?
From my perspective, I want to see what’s on offer first, and if I like the meals, then decide whether to give it a try. I really don’t understand why so many of these companies rely on forced subscriptions instead of letting the product and customer experience speak for themselves.
I was initially interested in trying it, but after reading other customer reviews, it’s a definite no from me.
23 April 2026
Unprompted review
Reply from Green Chef UK
Hi Tihomir
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
-Rusty
The Green Chef Team
Resolved
UPDATE:
I managed to get through to customer care this evening and they have issued a refund. The customer service adviser was helpful and it was easy to do - I just think there should certainly be more warning that despite cancelling you are still signed up for an initial box, even though there is no email confirmation or otherwise. Rating revised to 3 stars from 1 star as a result.
INITIAL REVIEW:
I signed up to Green Chef, but immediately realised that there would not be enough option that my children would happily eat. I cancelled immediately as a consequence and my account showed no future orders. There was no email confirmation of an order or otherwise. I checked extensively at the time on my account as I didn't want to be caught out. Green Chef have now charged me for my first box and I cannot connect to customer services. The meals they are sending are not ones I would have ever chosen. This service is a scam.
22 April 2026
Unprompted review
Reply from Green Chef UK
Hi Victoria,
I’m really sorry for the confusion and frustration this has caused. I understand how concerning it is to be charged for a box you didn’t expect, especially when you believed your account was already cancelled. This isn’t the experience we want for you. Please allow us to look into this further and help resolve the issue as quickly as possible.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
-Rusty
The Green Chef Team
The food was lovely but didnt get 1…
The food was lovely but didnt get 1 ingredient and got sent a different ingredient
13 April 2026
Reply from Green Chef UK
Hi Keran,
Thank you so much for giving us a try, we're really glad to hear you enjoyed your meals! We're sorry to hear, though, that some aspects didn’t meet your expectations, and we sincerely apologise for that.
If there's anything you need or if you'd like to share more feedback, our Customer Care team is here to help 7 days a week, from 9:00 AM to 10:00 PM, at 020 4538 1121.
All the best,
The Green Chef Team
Quality of veg not great
13 April 2026
Reply from Green Chef UK
Hi Paula,
I’m really sorry to hear that the quality of the vegetables didn’t meet your expectations. We understand how important fresh ingredients are, and we truly appreciate you bringing this to our attention we sincerely apologise for that.
If there's anything you need or if you'd like to share more feedback, our Customer Care team is here to help 7 days a week, from 9:00 AM to 10:00 PM, at 020 4538 1121.
All the best,
The Green Chef Team
Recently reactivated my Green Chef to…
Recently reactivated my Green Chef to see whether the quality of fresh ingredients had improved. Say no..very disappointed with the manky and brown green beans in my box. Yes GC gave a £2 refund....but a bit useless when I am already beginning to prepare our evening meal.
19 April 2026
Unprompted review
Reply from Green Chef UK
Hi Cate,
I’m really sorry to hear this, especially after giving us another try. I understand how frustrating it is to find the green beans in poor condition right when you’re about to prepare your meal. While the refund has been processed, I know it doesn’t help in the moment, and I truly apologize for the inconvenience. Your feedback is important, and we’ll make sure to share this with our team to help improve the quality moving forward and we sincerely apologise for that.
If there's anything you need or if you'd like to share more feedback, our Customer Care team is here to help 7 days a week, from 9:00 AM to 10:00 PM, at 020 4538 1121.
All the best,
The Green Chef Team
Quality ingredients for delicious quick…
Quality ingredients for delicious quick to prepare tasty meals. Tried the other 2 main similar services previously and Green chef far outshines them in quality and quantity.
28 January 2026
Reply from Green Chef UK
Hi Sharon
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Rusty💚
The Green Chef Team
Boxes not delivered or in the time…
Boxes not delivered or not in the time slot specified!
Terrible so far.
Last time I tried(last year), my food box turned up broken and food had leaked out! Services has not improved to my area.
4 April 2026
Reply from Green Chef UK
Hi Mary,
Thank you for taking the time to share your experience, and I’m really sorry to hear about the frustration this has caused you.
I completely understand how disappointing it must be, especially with your previous experience of receiving a damaged box and now facing delivery issues again. This is definitely not the experience we want you to have, and I truly apologise that our service in your area hasn’t improved as expected.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
-Rusty
The Green Chef Team
I have tried many other similar…
I have tried many other similar companies and Green Chef is my favourite. We both enjoy the recipes and quality together with no waste.
5 March 2026
Reply from Green Chef UK
Hi Morna
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Rusty💚
The Green Chef Team
The quality of the ingredienst is…
The quality of the ingredienst is excellent, especially the fish, prawns and chicken, Well packaged and fresh, generous portions , On the minus side, I don't like having my meals chosen for me when I forgot to do an order or skip a week, Some of the recipes can have too many ingredients and can be time consuming.
15 February 2026
Reply from Green Chef UK
Hi Patricia
Thanks so much for giving us a try, we’re so glad that you enjoyed the wide variety and delicious flavours.
If there’s anything we can do to turn that 4 into a 5, we’d love to hear it! Please don’t hesitate to let us know, we’re always looking to improve. 😊
Here’s to more tasty, hassle-free meals ahead! 🥗✨
If you need anything, our Customer Care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
All the best,
Rusty
The Green Chef Team
Refreshing quality recipe box.
Refreshing quality recipe box.
Fantastic fresh organic sustainable food. Exciting and filling recipes. Much easier to work round food preferences and dietary requirements. Not just endless pasta dishes.
Love it, now just to see how often I can afford it....
10 April 2026
Reply from Green Chef UK
Hi Leah
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Rusty💚
The Green Chef Team
My Keto experience
I am using the Keto recipes. Love them. Interesting combinations so dieting isn't a drag. Really good quality meat and generous sizes.
20 March 2026
Reply from Green Chef UK
Hi Chrissie
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Rusty💚
The Green Chef Team
They force commitment
I was curious, unfortunately curiosity means having to give you card details. I cancelled straight away.
Have still taken money, delivering food I don't want...and not replying to emails!
18 April 2026
Unprompted review
Reply from Green Chef UK
Hi Louise,
Thank you for sharing your feedback, and we’re really sorry to hear about your experience. We understand how frustrating this situation must feel, especially if you did not intend to proceed with an order.
Just to clarify, you can view our upcoming menus without signing up or entering any payment details here:
🔗 https://www.greenchef.co.uk/weekly-menu
For a full overview of pricing, ingredients, and how everything works, you can also visit:
🔗 https://www.greenchef.co.uk/about/how-it-works
If you’d like us to take a closer look at your account and help resolve this for you as quickly as possible, please feel free to reach out to our team here:
🔗 https://www.greenchef.co.uk/about/contact-us
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121.
We’re here to help every step of the way! 🌱
-Ann
Great quality food and generous…
Great quality food and generous portions.Very clear instructions
10 April 2026
Reply from Green Chef UK
Hi Patricia,
Thank you so much for your kind feedback! We’re delighted to hear that you’re enjoying the great quality of the food, generous portions, and clear instructions, it’s exactly what we aim to provide.
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121. We’re always happy to help!
-Ann
Please please please avoid!!! Never trust an advert from instagram or YouTube! Greenchef are scammers
They advertised a rock bottom starting price for the first box of £9.99 plus delivery yet they’ve scammed £43 from my account which I definitely didn’t sign up for! I’ve requested a refund but judging by other reviews I’m not going to get one, I’m waiting another 6 days to dispute that payment through my bank and then I’ll have to wait 6 weeks for it back
15 April 2026
Unprompted review
Reply from Green Chef UK
Hi Andy,
Thank you so much for bringing this to our attention!
We understand your concern regarding the unexpected charge and the frustration this has caused. We’re sorry for any inconvenience experienced and will ensure this matter is properly reviewed so it can be addressed as quickly as possible.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
-Rusty
The Green Chef Team
Terrible customer service
Terrible customer service, payment was frozen through my bank, Green chef still sent me a box even though the payment card was not live. They are now charging me for the box that I didn’t pay for. They won’t waver the charge after having over 40 boxes!! Please don’t send boxes to people if they haven’t paid for them, then continue to chase and say you will pass it onto a debt collector! Your mistake, you shouldn’t have sent the box out end of story. Still waiting a call back
16 April 2026
Unprompted review
Reply from Green Chef UK
Hi Nat,
Thank you for your feedback. We’re really sorry to hear about your experience and understand how frustrating this situation must be. This is not the experience we aim to provide.
We’d like to look into this further and help resolve the issue for you. Please contact our Customer Care team, available 7 days a week from 9:00am to 10:00pm at 020 4538 1121, and we’ll do our best to get this sorted as soon as possible.
-Ann
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.