Recently reactivated my Green Chef to see whether the quality of fresh ingredients had improved. Say no..very disappointed with the manky and brown green beans in my box. Yes GC gave a £2 refund....bu... See more
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Review summary
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All good in the first few months however recently I have had missing ingredients for the recipes ordered and on two occasions whole meals missing but ingredients sent for an unknown meal. Issues have... See more
Company replied
Definitely a great brand with good customer service and a variety of recipes. I love that it helps me save time deciding what to eat, travelling to the shops, and avoiding crowded stores. My main i... See more
Company replied
Very good experience so far. Top quality ingredients, very easy meals to prepare. No waste, so cost-effective. Very tasty meals. The only downside is the courier Green Chef uses to deliver the goods... See more
Company replied
3.1
Average
5K reviews
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My favourite recipe box
I've used other recipe boxes, and this is my favourite so far. It allows me to choose meals that align with my nutritional preferences, such as low-carb, high protein, high-fibre, etc. The range of vegetarian recipes seems to be more interesting than usual, and you can add extras such as prawns or chicken, which is useful if you have non-vegetarians sharing the meal. So far, the recipes have been relatively easy to cook, and deliciously tasty. They tell you what utensils you need, which is useful to know if you're cooking in a kitchen that's not so well equipped. We usually only get recipe boxes for a (self-catering) holiday - we're retired so we have a few - but I think we'll be having some Green Chef boxes at home too.
My only gripe is the number of plastic sachets for some of the ingredients, but that's a difficult problem to solve. Maybe reusable/returnable containers? Or compostable plant-based materials?
13 March 2026
Reply from Green Chef UK
Hi Jennie
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Rusty💚
The Green Chef Team
The food never arrives when it should.
First the positive, the food is actually very good, great recipes with good quality ingredients.
Sadly they are unable to reliably get the food to your doorstep.
The use of Evri as a courier leads to delays and boxes that never make it.
The customer service both on chat and on the phone contradict themselves and are unable to actually locate your box nor provide an accurate idea of when it will arrive. What a shame. Back to Gousto I go.
17 March 2026
Unprompted review
Reply from Green Chef UK
Hi StephenR
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
-Rusty
The Green Chef Team
Terrible
Terrible, I trialled Greenchef for quite a few weeks as they just had to credit me each week due to missing ingredients and completely wrong meals. Every single week. Not worth the cost either very basic. Veg always looked like it would be off within a day
16 March 2026
Unprompted review
Reply from Green Chef UK
Hi there
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
-Rusty
The Green Chef Team
If I could give this company a 0 I…
If I could give this company a 0 I would, signed up as I couldn’t see the menu without entering my bank details. Upon doing so I realised it wasn’t for me and cancelled my account. The next day they took the money out of my account and sent an email confirming the box was on its way I took this on the chin as my own fault for giving my bank details. Saturday comes round and the box doesn’t arrive leaving me and my family without dinner as I hadn’t been shopping as I had this box arriving so we had to order takeaway leaving me even more out of pocket. I called Sunday to chase to be told that the box wasn’t coming but I haven’t had communication of this and they still have my money for the box???? People on the phone and chat have awful customer service. It’s now a week later and I still dont have my refund. AVOID AVOID AVOID
9 March 2026
Unprompted review
Reply from Green Chef UK
Hi Jessica
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
-Rusty
The Green Chef Team
Lovely food easy to prepare cans cook
19 February 2026
Reply from Green Chef UK
Hi Penelope
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Rusty💚
The Green Chef Team
Negligence
On Instagram they showed they had a variety of vegetarian options...i could not see the meals until I paid for a subscription..once I paid i noticed only one vegetarian option as I'm vegan it was no use so
I tried to cancel straight away within 30 mins of signing up.
They said they needed 24 hours !!!
It was not even 30 mins .
5 days later a delivery came to my house containing pork,beef and chicken i was disgusted !!!!
9 March 2026
Unprompted review
Reply from Green Chef UK
Hi Mrs Sharma
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
-Rusty
The Green Chef Team
Really fresh ingredients
Really fresh ingredients. Delivery well informed and on time.
Delicious, easy recipes so far 2 weeks in.
Good value for money with the introductory discount offers.
Great choice that I can choose from a wide selection of recipes that suit me and portion size good.
28 February 2026
Reply from Green Chef UK
Hi there
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Rusty💚
The Green Chef Team
Reply from Green Chef UK
Hi Mrs Drakes
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Rusty💚
The Green Chef Team
The recipes are all so delicious and…
The recipes are all so delicious and easy to do
17 February 2026
Reply from Green Chef UK
Hi Matthew
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Rusty💚
The Green Chef Team
Reply from Green Chef UK
Hi!
Thanks so much for giving us a try, we’re so glad that you enjoyed the wide variety and delicious flavours.
If there’s anything we can do to turn that 4 into a 5, we’d love to hear it! Please don’t hesitate to let us know, we’re always looking to improve. 😊
Here’s to more tasty, hassle-free meals ahead! 🥗✨
If you need anything, our Customer Care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
All the best,
Ann
The Green Chef Team
Pile of shit…. Let down
Pile of shit….
They just can not get the orders right. I’m constantly on the phone to complain and they feed you with the same old lip service about how sorry they are, we wi speak to our teams.
I’ve been let down 40-50 times over the past 12 months. Over it
12 March 2026
Unprompted review
Reply from Green Chef UK
Hi Ben,
We’re truly sorry to hear about your experience and understand how frustrating this must have been for you, especially after multiple issues with your orders. This is certainly not the level of service we aim to provide, and we sincerely apologize for the inconvenience and disappointment caused.
Your feedback is very important to us, and we want to make sure your concerns are properly reviewed. We would appreciate the opportunity to look further into this and address the issues you’ve experienced with your orders.
If you have any questions or would like to discuss this further, our Customer Care team is available 7 days a week from 9:00am to 10:00pm on 02045381121. We’re here to help and would value the chance to make things right.
-Ann
NEC wedding show ‘free box’ scam stall
Went to the NEC wedding show and the girl on the green chef stand asked if we wanted a ‘free box’ from green chef.
Signed up she put in the codes for us to get a free box and said to choose want we wanted meal wise and what date to receive. Did this and the full box price was attempted to be taken out of my account yesterday, nothing free. Called up and they cancelled the order and payment, skipped all boxes for a month and have given me 30% off the next 8 boxes.
Soon as I was off the phone I fully cancelled online and removed all my details and closed the account.
28 February 2026
Unprompted review
Reply from Green Chef UK
Hi Fiona,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback with us. This is certainly not the experience we want anyone to have, especially after signing up at one of our event stands. We understand how confusing and frustrating this situation must have been.
Our intention is always to ensure that promotional offers are clearly explained and applied correctly, so we’re sorry if this did not happen in your case. If you would like us to look into this further or discuss your experience in more detail, our Customer Care team is available 7 days a week from 9:00am to 10:00pm on 02045381121. We’d be happy to assist you.
-Ann
Good quality ingredients
Good quality ingredients. Encourages me to eat healthier. Quick and easy and good portion sizes - in fact quite often I can get three meals out of a meal for two
1 January 2026
Reply from Green Chef UK
Hi Mrs D,
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Ann💚
The Green Chef Team
Recipes are generally very good
Recipes are generally very good, but communication with the company when there’s an issue is very poor. I’ve had items missing, and my box continually left at my front door, in full view of the road, rather than the back door, out of sight, when I’m not home. I have reported this on numerous occasions but it’s been ignored
9 October 2025
Reply from Green Chef UK
Hi Adele
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
-Rusty
The Green Chef Team
Scammers
I saw an advert for a discounted start to their subscription, you have to join before you see their meals, so I did.
I changed my mind after seeing the meals, and canceled the subscription.
Since then they have made six attempts on my card, even after speaking to two people who told me ‘rest assured no further money will be attempted’ they still attempted.
Scam company, I have had to block my card and order a new one
11 March 2026
Unprompted review
Reply from Green Chef UK
Hi Georganne Bowes,
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
-Portia
The Green Chef Team
Customer Service was handled badly
The food choices were good. Excellent instructions. Where they let themselves down is in customer service. I was notified by the courier that there was a problem in delivering my box and to contact Green Chef. So I phoned and spoke to a man and explained why I was phoning. He kept saying that the box would arrive by 9pm. I repeated several times that the courier told me to contact Green Chef and all he kept saying was I had to wait until 9pm but it would be delivered that day and then told me that he had nothing more to say and was ending the call. Needless to say, no box. The next day Green Chef emailed to say there were problems and I would not be getting that week’s box and a refund would be given. Not a great service and I cancelled all future box orders.
9 March 2026
Reply from Green Chef UK
Hi Heather Smythe,
Thank you so much for giving us a try, we're really glad to hear you enjoyed your meals! We're sorry to hear, though, that some aspects didn’t meet your expectations, and we sincerely apologise for that.
If there's anything you need or if you'd like to share more feedback, our Customer Care team is here to help 7 days a week, from 9:00 AM to 10:00 PM, at 020 4538 1121.
All the best,
Portia
The Green Chef Team
A different approach to food with Green Chef
So …this has been my first experience with Green Chef having given their competitors a few years of boxes being supplied to my address . The recipes so far have been very tasty and very original . I’m looking forward to many more ! Thank you !
26 February 2026
Reply from Green Chef UK
Hi Lynda Blythe,
Thank you so much for the five stars! ⭐
We’re so glad you’re loving the meals, especially the healthy ones! 🥗💚
We totally understand wanting to reorder a favourite, it just means it was really good! 😄 While our menus change weekly to keep things fresh and exciting, we do try to bring back popular recipes whenever we can. Fingers crossed your faves make a comeback soon!
If there’s anything we can assist you with, our Customer Care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
Happy cooking! 😊
Portia💚
The Green Chef Team
Reply from Green Chef UK
Hi Mrs Amanda Furborough,
Thank you so much for the five stars! ⭐
We’re so glad you’re loving the meals, especially the healthy ones! 🥗💚
We totally understand wanting to reorder a favourite, it just means it was really good! 😄 While our menus change weekly to keep things fresh and exciting, we do try to bring back popular recipes whenever we can. Fingers crossed your faves make a comeback soon!
If there’s anything we can assist you with, our Customer Care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
Happy cooking! 😊
Portia💚
The Green Chef Team
Recipes were delicious
Recipes were delicious. Packaging was a bit annoying as the bottom of the box fell through on the floor along with the contents. But generally the food was really good with ample portions. My 19 year old is loving learning to cook with them.
3 March 2026
Reply from Green Chef UK
Hi customer,
Thank you so much for the five stars! ⭐
We’re so glad you’re loving the meals, especially the healthy ones! 🥗💚
We totally understand wanting to reorder a favourite, it just means it was really good! 😄 While our menus change weekly to keep things fresh and exciting, we do try to bring back popular recipes whenever we can. Fingers crossed your faves make a comeback soon!
If there’s anything we can assist you with, our Customer Care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
Happy cooking! 😊
Portia 💚
The Green Chef Team
We are enjoying our meals so far ,fresh…
We are enjoying our meals so far ,fresh ingredients,easy to prepare and serve delicious and tasty food
24 February 2026
Reply from Green Chef UK
Hi customer.. Patricia,
Thank you so much for the five stars! ⭐
We’re so glad you’re loving the meals, especially the healthy ones! 🥗💚
We totally understand wanting to reorder a favourite, it just means it was really good! 😄 While our menus change weekly to keep things fresh and exciting, we do try to bring back popular recipes whenever we can. Fingers crossed your faves make a comeback soon!
If there’s anything we can assist you with, our Customer Care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
Happy cooking! 😊
Portia💚
The Green Chef Team
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