Greenbox Self Storage Reviews 52

TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

Horrible company, horrible customer service. Absurd fees for tiny things. I wanted my stuff back, and let them know 24 hours after giving them my stuff and they charged me 75 dollars. In addition to t... See more

Rated 1 out of 5 stars

Multiple times our autopay has cancelled despite our card not changing and due to their system resetting. Their online system is not user friendly and consistently locks out users and we have had to r... See more

Rated 1 out of 5 stars

I study at Virginia Tech. This company lost all my stuff and called to say that the storage company auctioned the storage units where it was. This happened for many other students. I lost over $11000... See more

Rated 1 out of 5 stars

Horrific. Auctioned off all of son's items and then came back trying to bill us for the service? Held our TV until we agreed to sign a letter saying we wouldn't post negative reviews about their shady... See more

Company details

  1. Home Services

Information provided by various external sources

Reserve a Denver self storage unit today. Our three central Denver self storage facilities are green, clean and climate controlled. First month free.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

52 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Absolutely great!!!!

The owner and the building are just wonderful! It was the easiest move that we have ever had into a storage facility, very clean, excellent help, and a trustworthy initial relationship established!

14 May 2018
Unprompted review
Rated 3 out of 5 stars

My rental is due on the 6th of every…

My rental is due on the 6th of every month and trusty me...., they don't let you forget!! I'm sorry I don't get my disability check on the 6th (I wish I did), however.., This place is a pain in the BUTT when it comes to renting from them, I have NEVER asked to have a $20.00 late fee removed and I've paid them all. I received an email today saying that they contacted me by phone (which they didn't) and the email was a "friendly reminder of our phone conversation" I am looking as of today for another place to store my belongings. GREENBOX, YOU WILL GET PAID WHEN I GET PAID!

14 May 2018
Unprompted review
Greenbox Self Storage logo

Reply from Greenbox Self Storage

Hi Larry,

I'm sorry to hear you are having problems with Greenbox. We would love to resolve this issue with you. If you wouldn't mind emailing info@greenboxselfstorage.com with your name and the facility you are renting a unit from, we can work this issue out!

Rated 4 out of 5 stars

I love the service and the building

I love the service and the building, I just wish that the gate would automatically open when you approach it to leave. instead of having to drive up to it and get out and punch in your number again to get out

14 May 2018
Unprompted review
Rated 5 out of 5 stars

I have had no problems with Greenbox…

I have had no problems with Greenbox Self Storage. They keep the property in a clean and neat condition. There aren't people hanging out at the facility who shouldn't be there or make me feel unsafe in the building. The front office staff are nice and easy to deal with. The worst I can say about the property is that the entrance and exit are difficult -- the entrance is hard to approach at the right angle when arriving south on Santa Fe, and the exit back out to northbound Santa Fe coming out of the road behind the facility requires a lot of neck craning and a whole lot of patience.

14 May 2018
Unprompted review
Rated 3 out of 5 stars

In the first month after moving items…

In the first month after moving items into Greenbox storage, the main glass doorway was damaged and could not be used. Looked like a thief had smashed a rock through the door. My issue was that the doorway was not fixed for 2-3 months which created a hastle in moving items in and out of storage for a lengthy period of time. In the last year rates have also gone up for my 5X10’ unit 12% and now I’m thinking of moving all items to a greenbox competitor. It doesn’t make it convenient that I’m not in the area often so it’s challenging to move all items at once when I’m rarely in town. Choose your place of storage wisely.

14 May 2018
Unprompted review

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