The Great British Pub Card Reviews 

Hi, I genuinely had forgotten that I had received a GBPC voucher from last Christmas. I came across it in a draw and not knowing the value or expiry date I tried to find out via the online process. I couldn't find that information as a PIN was required from the receipt. Therefore, I emailed Customer Care. My email was answered so quickly by Sophie, the information I required was sent back immediately.
I replied thanking Sophie for the answer to my request so quickly. Thanks again to Sophie 🌹 and the GBPC 👌Excellent service

Excellent customer service gets a 5* from me.
I had a small request that Sophie sorted out straight away with great professionalism, speed and care.
Thank you.

I was given one of there gift cards but forgot it. When I eventually went to use it I was told it was out of date!!
My advice is dont use the stupid things and give cash as a gift, cash does not go out of date.
What a rip off

I lost my e-gift voucher codes ,Sophie from customer service responded very quickly and resent my voucher codes, great customer service

Sophie the online support was fantastic quick and efficient. Thank you 👍🏻

Misplaced a gift card on moving house - Rang and got a replacement without quibble - excellent customer service, hope the food is as good! 8)

Customer service is very helpful 5* service.
Thank you for resolving my issue

Customer care service is so prompt, loved the response.

I had a query regarding the balance on my card ( for some reason the online checker would not recognise my card number and pin).
I made contact on a Sunday afternoon and received a reply around 8AM Monday morning.
Very pleased with the response.

We had been bought a gift voucher for Chef and Brewer and I couldn’t find it on my phone so contacted customer services with the details and within 24 hours I had an email that it had been resent to my email. Very helpful service. I’ve booked a meal now in case I mislay it. Thank you

I could not use my voucher because of a bereavement but they extended the date which I was grateful for as they didn't have to. Customer service is excellent. Thankyou

Excellent quick response about my query and request. So kind, friendly and polite. It was really good to be able to contact a real person not a ‘virtual assistant’ I would highly recommend

I had an issue with an eGift card quite a long while after purchase, and got in touch with customer service wondering if it was too late to help. The help I got from Sophie was very prompt & comprehensive. All sorted in a matter of minutes. Excellent service & an example of how such things should be done. Thanks!

I lost my phone and the text for my card went. The team soon got back and forwarded a new text so OK

Received a gift voucher, now expired, it has been extended, I spoke to Sophie, who was very helpful.

From initial contact to rectifying a small issue was quick and seamless

Very helpful at a distressing time - quick response much appreciated.

Sophie was really prompt in responding to my email and provided great service.

Went for dinner used our card ,only to find it had just expired.
We contacted British Pub Card without much hope !!
However within minutes email answered ,I did explain reasons why ,no issues Sophie responding quickly and extended our card.
Brilliant thank you very much.
We have learned that there is an expiry date, lesson learned,won't happen again.

Had a prepaid card, unable to check value as website rejected entry. Emailed customer care, within a very short space of time a friendly, professional response confirmed the amount on the card and the expiry date. Great service.