Cancelling a subscription
I had subscribed for a year to a magazine in this company’s stable but had not realised that it would auto renew via the credit card I had initially used, for next year, until I received an email saying that my card had been debited with another 12 month long subscription.
I was not able to unsubscribe via my account (so “manage your account” - you can’t - is untruthful) and nowhere on its website (including FAQs) does it tell you how to do this.
I find this really sneaky and objectionable. I enjoy the magazine but this is plain sharp practice.
The person I spoke to to cancel my subscription from Dec 2025 was very helpful and prompt but making it difficult to cancel a subscription is not ethical.
20 December 2024
Unprompted review