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Review summary

Created with AI, based on recent reviews

Evaluating 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and empathetic approach, making the claims process much easier to navigate. Many people highlight the exceptional customer service, noting that the team goes above and beyond to keep them updated and provide support, often exceeding expectations. Reviewers are particularly satisfied with the efficient handling of their claims, with many achieving positive outcomes and good settlements. The overall service is frequently described as excellent, with consumers appreciating the clear communication and smooth user experience provided by the company.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team's helpfulness,... See more

Claim

Customers consistently note positive experiences with claim. Reviewers praise the helpfulness and knowledge... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the exceptional help and... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent and efficient... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

James explained everything in detail. He displayed empathy and understanding. He also explained the whole process and made it very simple to understand. Following a traumatic experience, its nice to... See more

Rated 5 out of 5 stars

Absolutely highly recommend this company, Zahid Grayson May and James Clegg are wonderful they were extremely supportive and went over and above and exceeded my expectations. They kept me updated at... See more

Rated 5 out of 5 stars

Excellent Service – Highly Recommend Mr. Ilyas I had the pleasure of having Mr. Ilyas handle my personal injury claim, and I couldn't be more satisfied with the service I received. From the v... See more

Rated 5 out of 5 stars

I would 100% recommend Zahid for future work! I found Zahid advice very helpful in processing my claim. Professional & always there to answer any questions I had! You know you are in safe hands trusti... See more


Company details

  1. Personal Injury Attorney

Written by the company

Grayson May are nationwide accident and personal injury compensation claim specialists.


Contact info

4.8

Excellent

TrustScore 5 out of 5

118 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fantastic, especially ilyas

I had the pleasure of working with ilyas, through the process of the claim which went on for an extensive period of time, with this being said the communication from ilyas has been top class keeping me updated throughout so I'm aware of any next steps or actions needed.

Overall what could Have been a massively stressful situation was made hassle free thanks to ilyas I can't recommend these enough from start to finish I've been kept updated and felt listened to whenever I've had a issues. Thanks guys

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Zahid is friendly & approachable

Zahid is friendly approachable and acts in a professional manner. He was consistent in following up calls and getting back to me on the same day. He explained what was happening with clarity and answered questions I asked in a helpful way. When my claim concluded I sent Zahid a tea hamper to thank him for his support. I would highly reccommend your company to my peers based on the experience and guidance I received.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Zahid Grayson May

Zahid Grayson May
My experience with zahid was excellent he was very professional and polite
Made me feel at ease throughout the process of my claim
He made the process so much easier
A+ Service and I highly recommend

19 February 2026
Unprompted review
Rated 5 out of 5 stars

I found the people who dealt with my…

I found the people who dealt with my claim to be very helpful. It was a daunting experience, but they made it simple and easy which was a big help. All the staff that spoke to me was very friendly. And they knew what they was doing, which was very comforting

17 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Thank you zahid bhai for working on my case it was very nice nd quick service once again thank you very much 🙏

19 February 2025
Unprompted review
Rated 5 out of 5 stars

This was my first experience being…

This was my first experience being involved in a road traffic accident, and Adam managed my claim from start to finish with the utmost professionalism. The level of customer service I received was exceptional — he was knowledgeable, supportive, and consistently kept me well informed throughout the entire process.

I was extremely satisfied with the settlement outcome and truly appreciated the efficiency and dedication shown.

Thank you, Adam, for making what could have been a very stressful experience much easier to navigate.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

James explained everything in detail

James explained everything in detail.
He displayed empathy and understanding. He also explained the whole process and made it very simple to understand. Following a traumatic experience, its nice to speak to people who appreciate what you have been through.

17 February 2026
Unprompted review
Rated 1 out of 5 stars

AVOID!!

Awful company, simlar experiance as one of the other reviews. I put in an enquiry and received 18 phone calls from a mix of landline, mobile and withheld numbers in two hours.

Not a single voicemail message left and when I sent them to the voicemail twice as I wasn’t in a position to pick up, they immediately phoned repeatedly in response - 8 calls in less than 5 mins is harassment and disgusting behaviour.

20 December 2025
Unprompted review
Rated 1 out of 5 stars

What an absolute JOKE of a company

What an absolute JOKE of a company! All I did was put in an enquiry a day ago, I was putting my child down for a nap and Hiten called me atleast 10 times from 3 different numbers. Non stop like it was an emergency. What on earth are they thinking what an embarrassment to be so desperate for clients that your having to call someone non stop for within half an hour. ANY HIGHER MANAGEMENT SEEING THIS IS MORE THAN WELCOME TO CONTACT ME FOR PROOF.

6 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent Service – Highly Recommend Mr. Ilyas

I had the pleasure of having Mr. Ilyas handle my personal injury claim, and I couldn't be more satisfied with the service I received. From the very beginning, he was always available to help and advise me. No matter how small my query, he would go out of his way to ensure I had the answers and support I needed—even calling me on weekends when necessary.

Although I’ve never met Mr. Ilyas in person, it's clear that he is incredibly polite, professional, and possesses excellent character. His dedication and commitment made a stressful process much easier to navigate.

I’m truly grateful for his help and would highly recommend his services to anyone in need of legal support for any type of personal injury claim.

Thank you ilyas

18 June 2025
Unprompted review
Rated 5 out of 5 stars

Regarding claim

Edwin my claim was handled by llyas,and I couldn't be more impressed with the service I received from the start to finish,the process was managed with exceptional professionalism and care. IIyas made everything straightforward and stress free,and I truly appreciated the clear communication and prompt responses. If I ever need assistance in the feature, I will definitely be reaching out to IIyas again highly recommended.

16 June 2025
Unprompted review
Rated 5 out of 5 stars

Mohamed Iliyas has been a tremendous…

Mohamed Iliyas has been a tremendous help throughout my case.
Very helpful, punctual,well informed and an amazing human being
Very lucky to have been dealing with him
Amazing person and a real professional
Thanks Mohamed

2 May 2025
Unprompted review
Rated 5 out of 5 stars

Mohammad Ilyas was brilliant

Mohammad Ilyas was brilliant! Although the claim took nearly 2 1/2 years to resolve which is expected in these circumstances he kept me upto date and well informed the whole way, great asset to your company and thank you very much Mohammad.

2 May 2025
Unprompted review

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