Grasslands Nursery Reviews 1,112

Quick delivery, plant was excellent and very well packed. Overall experience was very good, I'm happy to order plants again

Plants arrived in perfect condition, lots of blooms with immediate impact to my garden

Good quality plants & trees and helpful knowledgeable staff - one negative is it's a bit pricey & its disappointing when you spend £3600 in 2 months but don't get the higher discount % because it was from 4 visits rather than all at once.

Healthy plants arrived in good time. V good communication so I knew when to expect them. Definitely recommend.

I ordered 3 x 3m large pleached trees (the order came to over £800). Communication was good and I agreed a date with the customer service team - I needed the trees for a specific date as I had arranged for help for them to be planted before an event I was hosting. When it came to delivery, they overlooked putting 2 of these massive trees on the delivery truck which is frankly unbelievable! I raised a complaint - despite causing me huge inconvenience and me being out of pocket as a result of their error, the manager felt an empty apology was enough and offered zero gesture of goodwill. This shows a lack of accountability and care for their customer base and they seem satisfied in messing customers around.

Item larger than expected, in excellent condition, delivered promptly via pallax.
Only criticism is there's no link or updates for delivery day & time on Grasslands' website, you have to search for the courier website & manually enter details to get up to the date info.

Ordered some pittosporum and laurel hedging which arrived in excellent condition, large plants for their pot size and great value for money. I was able to delay the delivery to a date that suited us, so overall very pleased!

Extremely poor service received a rather overpriced Wisteria plant which after four weeks did not grow and died paid a premium price contacted customer service and were told but there are no guarantees and that it was my fault that the plant didn’t grow extremely poor service. Please beware if you are buying any plants from these people they charge a premium price for a very poor Product did advise them that distant selling would mean that they should have a guarantee in place for plants that do not survive a short amount of time. I will now only buy from a garden centre that I can visit and see the actual plant and I suggest that everyone reading this does the same these people are just interested in taking your money and not supporting their customers in any shape or form.

Purchased a large number of tall privet trees to replace a hedge. Great price and delivered to my door by their own driver (with timeslot and tracking). Plants were in great condition and even taller than expected! Thank you. Definitely recomended.

Excellent plants
Unfortunately one became distorted by parcel farce.

My lemon light salvia was an excellent plant! Big, healthy and blooming - at brill value for money for the size 🙏

Great communication from pre order to delivery, I ordered these in April with a June expected delivery time and wait time was exactly as they said, and my trees are perfect exactly as described maybe even better than I thought they would be. Highly recommend the service they provide thankyou .

Quality, healthy and well packed. Takes a while to be dispatched so be prepared to wait a while. Affordable quality

I had never purchased from Grasslands before, and can say I will be buying again in the future. My Astelia Red Shadow was the size I expected it to be and very well packaged, which arrived in first class condition. I wish I could say the same for Parcelforce 24 hour express which took five days to deliver which is NO FAULT of Grasslands I may add.

I have placed three orders in the past three weeks with this company as my experience has been so good. It has mainly been topiary trees which have all arrived in the space of 3-5 days. Every tree has been the size advertised, in excellent condition, delivered in the time frame specified and a fair price. They have their own very cheerful delivery drivers which seems to make them more reliable and ensures the plants are delivered with care.

I did order with two other online companies that shall remain nameless but both had me waiting over 4 weeks for delivery and then delivered plants that were significantly smaller than what I paid for.

This is now my go to nursery. It’s so refreshing to find a company that delivers what they say, when they say! Thank you.

P.s Just to say, I am a genuine customer who is not related to them!

After 13 days order still not dispatched....applied for full refund from Paypal. Very poor customer service and would definitely not recommend.

An overall disappointing experience with Grasslands Nursery!!

A few months ago we purchased a number of plants from Grasslands for the front of our house which included a pine bush and two bay tree's. Around £2500 spent in total. The initial purchasing experience was great and all of the plants bought apart from two are really doing well and look lovely! I will give them that! After a few weeks from delivery, my wife started to notice that the pine bush and one of the bay trees was not doing so good. Not something I really noticed initially until a few more weeks later when they started to look really unwell and are now looking dead!

What makes this situation even more frustrating is the other bay tree is thriving, receiving the same care and placed in the same location as the two that are unfortunately looking quite dead. When I reached out to Grasslands via a number of emails for assistance, they refused to take any responsibility for the dead plants, which is quite disappointing given the significant amount I spent for the two at around £1,000. Naturally their focus was on under watering and over watering with their final stance being that when they were delivered they were both in good condition and that it is the change in care or environment that has played the role in their current condition. These are supposed to be robust plants and were cared for in a reasonable way being watered every two to three days especially over warm periods. Both items currently remain in the original pots as delivered in although we have purchased large expensive pots for them to be transferred to which won’t happen now!

It's really disappointing to invest that kind of money and not receive even basic accountability. We were offered 20% off to try again and purchase replacements but I find this unacceptable. I expected better from a company that specialises in selling plants to the general public. I would advise potential customers to be cautious when purchasing from Grasslands especially items that are of high value, as my experience has been far from satisfactory.

Ironically and unfortunately we have a large landscaping project that I’m looking forward to planned for our back garden and through this experience I will ensure that I work with a company that react very differently when there are obvious defects that need to be remedied that will unfortunately cost them to put right.

Very happy with the quality of the plants and the careful packing for delivery. Minus one point because delivery took longer than expected.

Very healthy looking hydrangeas delivered. No delivery damages too.

Great packed, plants arrived in perfect condition, big and healthy. I have very good deal
on Annabelle hydrangeas. Thank you