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Grape & Bean Reviews 

216
•
TrustScore 5 out of 5

4.8

Gourmet Grocery Store
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Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, reviewers overwhelmingly had a great experience with this company. Loyal customers frequently praise the exceptionally wide selection of high-quality products, beautiful gift hampers, and consistently fast, professional, and reliable delivery services. People purchasing gifts find the online ordering and gifting process extremely simple and truly appreciate the helpful communication, lovely packaging, and responsive customer support team. Some reviewers were not happy with occasional delivery delays, initial product stock issues, or missing items from their purchased hampers. A few consumers also mentioned experiencing minor frustrations when personal gift messages failed to arrive or when online orders required address corrections.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting a good selection of high-value items... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting fast, timely, and... See more

Service

Consumers find service to be positive, highlighting efficient, prompt, and friendly experiences. For example,... See more

Order

Customers had positive experiences with order processes, noting that everything was simple and easy to... See more

Customer service

Users describe positive interactions with customer service, noting that support agents are exceptionally... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Superb Irish Company . The hampers were praised by people I sent to and the communications and delivery exceptional. I spoke to one of the staff there and could not have been more helpful.The artisan... See more

Company replied

Rated 5 out of 5 stars

I've placed orders with Grape & Bean twice in the last year. The experience was excellent both times. They have a good selection of high-quality, and good value, products. The web site looks good a... See more

Company replied

Rated 5 out of 5 stars

The wine I initially ordered was not in stock. They contacted me almost immediately and offered a change, which I happily accepted. Customer service appears to be an area in which the company thrives.... See more

Company replied

Rated 5 out of 5 stars

Niamh was great in dealing with my query over the phone and together with her colleague they ensured my gift went to the correct address. I’ve tried to send another order but it’s still defaulting to... See more

Company replied

Company details

  1. #1 of 1 best companies in Gourmet Grocery Store
  2. #3 of 4 best companies in Coffee Shop
  3. #3 of 10 best companies in Corporate Gift Supplier
  4. #3 of 6 best companies in Gift Basket Store
  5. #3 of 4 best companies in Wine Store

Written by the company

Gourmet food, wine & gifts from real sustainable family producers Shipped direct to you door in Ireland plus 24 other countries worldwide

Contact info

4.8

Excellent

TrustScore 5 out of 5

216 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.8

All reviews

(216)

68 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Such great service from Grape & Bean

Such great service from Grape & Bean. I placed my order in a bit of a hurry and made multiple mistakes (wrong address/dispatch date). Mags was so quick to help and sort it all out. My sister received her bubbly and chocolates in time for her birthday. Thank you.
I will definitely be ordering from Grape & Bean in the future.

16 October 2025
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Reply from Grape & Bean

Thank you very much Jenna 🙏

Rated 5 out of 5 stars

I love Grape 🍇& Bean🫘 they stock a…

I love Grape 🍇& Bean🫘 they stock a fabulous & varied selection of hampers.
Who doesn't love a Hamper!! I find there's something for every occasion & every taste 😁

12 October 2025
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Reply from Grape & Bean

Thank you for your lovely review Kirsty 🙏

Rated 5 out of 5 stars

Lovely family business

Great company for all your gifts & hampers! Excellent choices! Great customer service. Definitely recommended ☘️

9 October 2025
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Reply from Grape & Bean

Thank you for your support Helen. Especially when there were a couple fo hiccups. I'm glad we were able to help sort them out for you. Thanks again. Tony and the G&B Team

Rated 5 out of 5 stars

The product

The product, the packaging and the service was 5 star.
I will be back for more

22 September 2025
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Reply from Grape & Bean

Thank you Ciara

Rated 5 out of 5 stars

Great service

Found a wine I could only get abroad previously. Fast and safe delivery. Great service.

3 September 2025
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Reply from Grape & Bean

Thank you. I hope you're enjoying the wine 👌🙏

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