Grantham's Reviews 

691
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers frequently praise the excellent service, highlighting the helpful and friendly staff who go above and beyond. Many found the online ordering process straightforward and appreciated the quick delivery, often receiving items sooner than expected. Communication regarding orders and delivery updates was also frequently noted as very good. However, some customers also noted occasional issues with delivery communication, such as a lack of tracking information or updates on dispatch. A few people also experienced problems with after-sales service, including unfulfilled promises, delays in resolving issues, or incorrect items being delivered.

What people talk about most

Product

Consumers find product quality to be ambiguous, with some reviewers expressing satisfaction with items being... See more

Service

People report positive experiences with service, often describing it as excellent, fantastic, and super.... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the promptness and... See more

Order

Customers consistently note positive experiences with order, praising the easy and straightforward online... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, friendliness, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We placed our order on line which was really simple, and the unit arrived sooner than we thought. The only thing that i feel would have been better, is if we were advised of a delivery date. Admitt... See more

Rated 4 out of 5 stars

The goods were as ordered and the parcel received next day, so very good service. But there was a gap between being advised the parcel had been Despatched (collected by whom?) and receiving the Parc... See more

Rated 5 out of 5 stars

I think Grantham's are terrific. Good products, decent prices and fast delivery. One product I ordered was out of stock, but I was given an expected delivery shipping date. In fact, the item arrived... See more

Rated 5 out of 5 stars

I waited a month for the truma inlet, to find out i had cancelled it,so back on the Internet and found Grantham's so i found the part again and order it, again and wow what service, they kept me infor... See more


4.4

Excellent

TrustScore 4.5 out of 5

691 reviews

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Asks customers to review

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Replied to 5% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(691)

273 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Service

Was looking for a new key set for my caravan and Grantham's were the only people who had it in stock.

I ordered it on a Sunday and later that day I received an email from Amanda who had already packed and prepared the item for dispatch. I received the item via Royal Mail a couple of days later.

Overall an outstanding service and very impressive. Highly recommended.

26 April 2026
Rated 1 out of 5 stars

Poor service. Only ordered 2 things however it cost…

Only ordered 2 things however it cost me nearly a grand , only for 50% of the order to turn up incorrect. I still have the wrong item in my car waiting for collection that I arranged with Grantham only for it not to be collected as planned. I am still waiting for the correct item to be delivered. The mistake on delivery cost me money on changing plans that I had made with this equipment but that doesn’t seem to be their problem. I arranged with customer service that I would be at my work location within a 8.5 hour day shift and the collection never happened only on complaining that I was told that the collection could be anytime through the day even when agreed a 8.5 hour window. I get the feeling that I should have stayed at work until the driver turned up which may or may not have happened.
My opinion.
Steer clear.

26 April 2026
Unprompted review
Rated 5 out of 5 stars

Great Service (Accessories only).

Great Service.
Ben and his team in the accessories shop have been wonderful. From quotes to delivery and advice, the service has been exemplary and they have fulfilled every promise.

Thank you.

CONVERSELY, the caravan sales and service & customer service teams have been totally the opposite and not remotely professional.

They would do very well to follow his lead.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Alko hitch lock

Have left this review until I had received the order, and it was completed. Cannot fault any part of the process from start to finish. Product exactly as expected, and at a competitive price. Arrived when expected, and well packaged. Would definitely recommend.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, was needing an awning light for caravan but I wanted same for same, and Grantham gave me the exact part number for ordering on their website. Could not fault their assistance in getting the right part for me.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

First class service

First class service, when I arrived at Grantham caravans at Retford Sheila who was on reception made me very welcome and talked me through everything and booked my pickup time for the next day. Highly recommend Grantham caravans service department.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Good Service

Easy to use website. Delivery service is lacking possible dates of receiving the goods. Overhaul kept up to date with the order process.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Why shop anywhere else?

From initial web search which Grantham’s won in my endeavour to find a replacement awning light for our Chausson motorhome to the part arriving a few days later it was nothing but perfect.
Great selection of items , good communication regarding delivery and item arrived well packaged ( Thanks Amanda 🥳)
All in all it makes sense to shop Grantham’s
Keep on being groovy

15 April 2026
Unprompted review

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