Grantham's Reviews 

695
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 274 reviews, reviewers overwhelmingly had a great experience with this company, praising the excellent service and helpful, friendly staff. The online ordering process is straightforward with good communication. People appreciate fast, prompt delivery, receiving items sooner than expected and well-packaged. The overall experience, including efficiency and ease, is consistently highlighted as outstanding. However, some customers noted product quality issues, including incorrect, incomplete, or problematic items. Others experienced slow updates and poor delivery communication, occasionally leading to missed deliveries. Some reviewers were dissatisfied with after-sales service, citing delays in problem resolution or parts not arriving.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with some customers expressing satisfaction with the... See more

Service

Customers had positive experiences with service, often describing it as excellent, fast, and 5-star, with... See more

Delivery service

Consumers find delivery service to be positive, with many praising the fast and prompt delivery, often... See more

Order

Clients share positive opinions on order, frequently highlighting the ease and straightforwardness of the... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We placed our order on line which was really simple, and the unit arrived sooner than we thought. The only thing that i feel would have been better, is if we were advised of a delivery date. Admitt... See more

Rated 4 out of 5 stars

The goods were as ordered and the parcel received next day, so very good service. But there was a gap between being advised the parcel had been Despatched (collected by whom?) and receiving the Parc... See more

Rated 5 out of 5 stars

Yesterday the Retford branch fitted a replacement awning light under warranty to our caravan. We had also discovered only that morning that a panel on the shower door had disengaged itself from the s... See more

Rated 5 out of 5 stars

I think Grantham's are terrific. Good products, decent prices and fast delivery. One product I ordered was out of stock, but I was given an expected delivery shipping date. In fact, the item arrived... See more


4.4

Excellent

TrustScore 4.5 out of 5

695 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 5% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(695)

277 reviews in the last 12 months

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Rated 5 out of 5 stars

Very Positive Experience.

Excellent communication around getting warranty work completed despite the wait for the parts to be delivered.
Sheila and the Workshop Team at Retford couldn't have been more helpful on both drop off and collection. A very positive experience.

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Cadac BBQ order

Ordered a Cadac BBQ online, the price was good, the ordering process was easy and the delivery was prompt, they also provided a tracking code.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

All round good experience

The price was very competitive and the online store very easy to use. Enquiring about delivery received a prompt reply with a positive answer. Order arrived within promised delivery time.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from the sales team…

Excellent service from the sales team extremely Knowledgeable and helpful. Excellent handover including a great video explaining everything with the caravan.Excellent after sales fantastic customer service would highly recommend.

13 May 2026
Unprompted review
Rated 5 out of 5 stars

When you wished you didn’t need a part.

There are times when you really don’t want to contact or buy from a company and for me it was this time with Grantham’s. It’s because we had a little ding and needed a part and thank goodness Grantham’s website and search process was so easy to deal with, the stress was already soaring as you can imagine.
So if you unfortunately need a part to put your pride and joy back together, check here first. Easy user friendly website and fast delivery. Almost like the ding never happened.

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Recently bought a used caravan

Recently bought a used caravan from these at the Retford branch, honestly couldnt recommend them enough, looked at a few caravans and they knew everything about each one, nothing was to much. Picked our new to us caravan up at the weekend and everything was perfect, weekly updates about what was going off and to top it off a free night away with any caravan bought. Also bought a hitch cover from these and seem really good quality. Highly recommended!!!

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Replacement awning light

Needed a replacement awning light for my Swift caravan. Grantham's confirmed which one I needed, I placed the order and it came within a couple of days. Great service, thank you, and now I can see in my awning again 😀

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Great Service & Grantham Retford

Had some minor issues with my Van since purchasing from Grantham Retford. That said they’ve bent over backwards to find a solution in all instances and continue to do so. A great Family run firm with a special shout out to Sheila. Definitely worth a visit.

8 May 2026
Unprompted review

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