Nice hand-made and good quality products, fast delivery. One start less, because items were delivered with wooden palett and courier just offloaded it at the entrance and refused to take the palett ba... See more
Company replied
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Recently, there have been several cases where something was missing from a package sent by Granit. It is a terribly difficult process to sort this out with them. They want you to give up. And they sta... See more
Company replied
Really like this brand and their webshop, their products are good quality, price adjusted and stylish
Company replied
Easy to navigate website. Fast delivery. Nice product - just like the pictures. Recommending Granit.com to everyone.
Company replied
Company details
- Home Goods Store
- Cane Furniture Store
- Decoration and Interior Design Store
- Furniture Store
- Lighting Store
- Outdoor Furniture Store
About Granit
Written by the company
We believe in form and function that last — designs that work everywhere, regardless of personal style. Sustainable and long-term, in a color palette inspired by the nature around us.
We are not here to fill your home with things. We aim to offer smart, lasting, thoughtful, and comfortable solutions for your home and everyday life — so you can simplify, and make more time for what truly matters.Our story began in Stockholm in 1996 with an idea: functional and timeless storage solutions designed to create order and simplicity.
Today, almost 30 years later, we have developed a wide range of products for the entire home. Yet the core philosophy behind the Granit collection remains unchanged — inspiring and sustainable functionality that simplifies your life and gives you more time to live. From the very beginning, our motto has been clear: Simplify life.
Contact info
Hudiksvallsgatan 6, 113 30, Stockholm, Sweden
- customerservice@granit.com
- granit.com
4.4
Excellent
668 reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
scam
I made an online purchase two weeks ago - they've taken my money and no order has arrived. It still says processing and after contacting customer service 5 times I still have no reply. This site is a scam
12 September 2021
Unprompted review
I placed an order two weeks ago
I placed an order two weeks ago, nothing has been shipped yet. Customer service does not respond to emails, they are to be reported, this is a theft. I have just read all the reviews and put my hands in my hair, I will never shop online again nor will I buy in Granit stores.
1 June 2021
Unprompted review
Slow, unprofessional "customer service"
Update: On March 19 they said they would refund me for the items and that I would have the fund in 2-3 days. It's March 29 and I do not have the refund yet.
_________
I placed an order on January 8 that included two small glass jars with cork lids. The order arrived on January 22 and the two cork lids were not included. I immediately wrote to Granit to let them know. I contacted them again on January 27, February 6 & 19. I also wrote to them on Instagram. No response.
I then made a comment under an Instagram post and that finally got a response from the social media team. Then I finally got a response to my email on February 26, one month after I sent it. This email said:
_______
Hi Rachel,
We're sorry for this late reply.
We're sad to hear of this.
I've looked at the order and It seems to have been a mistake when sending out the order. We're gonna look into this further.
Would you like to receive a refund for the products, or would you like for us to send out 2 new ones?
Please answer to this E-mail and we'll help you further immediately.
Best regards,
Victor
_____
I wrote back within 2 hours saying that I'd like both a refund and a replacement. I received an answer today, 12 days later, that I cannot have both.
This company took my money and then did not give me what I paid for. Then they stole my time by forcing me to deal with this for two months. The responses, when the finally came, were not professional. I am appalled by this "customer service" and I will not shop from Granit again even though I really love their stuff. I can't support a business that treats customers so poorly. What an utter disappointment.
10 March 2021
Unprompted review
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