Grail Watch Club Reviews 

889
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 210 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the staff for being exceptionally friendly, knowledgeable, and professional, making personal watch handovers feel genuinely special. Buyers note that the entire journey from winning to receiving their luxury timepiece runs remarkably smoothly and quickly without any trouble at all. Users consistently praise how simple the website is to use and thoroughly enjoy the thrilling live draws featuring fantastic odds. Many participants emphasize the complete honesty and absolute transparency of these exciting competitions, stating they eagerly plan to participate in upcoming events again very soon.

What people talk about most

User experience

Users describe positive interactions with user_experience, highlighting the platform as exceptionally easy to... See more

Competition

Reviewers highlight positive aspects of competition, noting that the entry process is consistently... See more

Product

Reviewers express immense satisfaction with the product and overall experience. Customers consistently praise... See more

Staff

Customers had positive experiences with staff, describing them as friendly, professional, and trustworthy.... See more

Website

Clients share positive opinions on website, highlighting a clean design and engaging layout that makes... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was lucky enough to win a Rolex Daytona with just one ticket! As someone who had never owned a luxury watch of this value before, I had lots of questions about operation, insurance, storage etc. Ja... See more

Company replied

Rated 5 out of 5 stars

I'm a big fan of Grail Watch Club and what James has created, for me they are the gold standard of modern watch competitions. A very transparent and fair competition and run by good guys. Always a go... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from start to finish I entered 1 of Grail watches competitions and was very lucky to win a brand new Rolex date just. James called right away and keeped me informed regarding each st... See more

Company replied

Rated 5 out of 5 stars

Having been lucky enough to win a dream watch thanks to Grail Watch Club, I cannot fault their professionalism in making an experience that is, for most people, once in a lifetime, very special and m... See more

Company replied


Company details

  1. Gaming service Provider
  2. Gambling Service
  3. Watch Store

Written by the company

Grail Watch Club has been handing luxury watches to lucky winners since April 2021. Founded by James Whitaker, a watch dealer and Tom “TGE” Exton, a well known face in the online car and watch space and prolific collector of both. The aim was simple; offer everyone an affordable chance at owning a dream luxury watch whilst doing our bit to support a good cause. We limit the number of entries for each competition and always aim to combine affordable ticket prices with the best odds possible. We make regular charitable donations from our profits; please see our Charities page for details on which good causes your ticket purchase will help support.


Contact info

4.9

Excellent

TrustScore 5 out of 5

889 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(889)

193 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic company

Fantastic company, the quality of the watches and the service you receive throughout is very impressive. Great attention to detail and communication. Would highly recommend!

12 July 2026
Unprompted review
Grail Watch Club logo

Reply from Grail Watch Club

Thanks David - massively appreciated! James

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

I was lucky enough to win a Rolex Submariner (or the £9,000 cash prize), and I honestly couldn’t recommend Grail Watch Club enough.

James has been absolutely fantastic throughout the whole process. From the moment I was contacted, he was friendly, professional, and happy to answer any questions I had. He made everything straightforward and kept me updated every step of the way.

There are so many competitions online these days that can make people sceptical, but James and Grail Watch Club are 100% genuine. If you’re wondering whether they’re legitimate, they absolutely are. James is a great guy, runs an honest business, and is someone you can genuinely trust.

Thanks again, James, for such an amazing experience. I’ll definitely be entering more competitions in the future!

8 July 2026
Unprompted review
Grail Watch Club logo

Reply from Grail Watch Club

Thank you so much Alex and congrats again! James

Rated 5 out of 5 stars

Great competitions with low odds

Great competitions with low odds. I won on my first attempt & thoroughly recommend giving it a try. They are also great to deal with & James was amazing.

8 July 2026
Grail Watch Club logo

Reply from Grail Watch Club

Thanks Gavin - hope you're well! James

Rated 5 out of 5 stars

Fantastic competition I’ve been playing…

Fantastic competition I’ve been playing for a couple of years on and off.

Great fun and really well run.

Would love to see some more of the new omega seamasters with the mesh chain bracelets or jaeger lecoultre reverso!

5 July 2026
Grail Watch Club logo

Reply from Grail Watch Club

Thanks so much Will and noted re the Omegas and JLC!! James

Rated 5 out of 5 stars

Great chance on a great watch!

Nice, simple straightforward entry to a competition with great odds! Fingers crossed!

4 July 2026
Grail Watch Club logo

Reply from Grail Watch Club

Thanks Simon! Best of luck in our future comps! James

Rated 5 out of 5 stars

Dreams do come true

I am one of those people that didn’t think it was real and all a scam but I’d still find myself entering in the off chance

I got a phone call from James on the Wednesday night and I couldn’t believe how he’d just made my dreams come true.
He was so calm and so reassuring from the off

He went the extra mile to deliver the watch and you can see the sheer passion he has in making other people’s dreams come true

If I could give anyone any advice it would be - what do you have to lose?

2 July 2026
Unprompted review
Grail Watch Club logo

Reply from Grail Watch Club

Thanks so much Clive! It was my pleasure. James

Rated 5 out of 5 stars

I haven’t won but it’s a slick…

I haven’t won but it’s a slick operation with a nice website and smooth draw service. Fingers crossed I win next time 😆

1 October 2025
Grail Watch Club logo

Reply from Grail Watch Club

Thanks so much Joel and BEST OF LUCK! 🤞🏻

Rated 5 out of 5 stars

Won a Bruce Wayne Rolex through Grail…

Won a Bruce Wayne Rolex through Grail Watch Club and couldn’t be happier. The watch was exactly as advertised, the collection process was smooth, and James was friendly and helpful throughout. A genuine company that delivers on its promises. Highly recommended, and I’ll definitely be entering more competitions in the future.

17 June 2026
Unprompted review
Grail Watch Club logo

Reply from Grail Watch Club

Thank you so much Craig - really appreciate it. Hope you're well and enjoying the Bruce!! James

Rated 5 out of 5 stars

Easy ordering process

Easy ordering process. Slick website.. If I win it will be a 5 ⭐️ x10 😂

20 June 2026
Grail Watch Club logo

Reply from Grail Watch Club

Thanks Paul and best of luck! 🤞🏻

Rated 5 out of 5 stars

Great website

Great website, easy to navigate, understand and direct for the competition in hand, not trying to upsell to something else.

6 June 2026
Grail Watch Club logo

Reply from Grail Watch Club

Thanks Richard - really appreciate the kind words! Good luck! James

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look