Grail Watch Club Reviews 

893
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 210 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the staff for being exceptionally friendly, knowledgeable, and professional, making personal watch handovers feel genuinely special. Buyers note that the entire journey from winning to receiving their luxury timepiece runs remarkably smoothly and quickly without any trouble at all. Users consistently praise how simple the website is to use and thoroughly enjoy the thrilling live draws featuring fantastic odds. Many participants emphasize the complete honesty and absolute transparency of these exciting competitions, stating they eagerly plan to participate in upcoming events again very soon.

What people talk about most

User experience

Users describe positive interactions with user_experience, highlighting the platform as exceptionally easy to... See more

Competition

Reviewers highlight positive aspects of competition, noting that the entry process is consistently... See more

Product

Reviewers express immense satisfaction with the product and overall experience. Customers consistently praise... See more

Staff

Customers had positive experiences with staff, describing them as friendly, professional, and trustworthy.... See more

Website

Clients share positive opinions on website, highlighting a clean design and engaging layout that makes... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was lucky enough to win a Rolex Daytona with just one ticket! As someone who had never owned a luxury watch of this value before, I had lots of questions about operation, insurance, storage etc. Ja... See more

Company replied

Rated 5 out of 5 stars

I'm a big fan of Grail Watch Club and what James has created, for me they are the gold standard of modern watch competitions. A very transparent and fair competition and run by good guys. Always a go... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from start to finish I entered 1 of Grail watches competitions and was very lucky to win a brand new Rolex date just. James called right away and keeped me informed regarding each st... See more

Company replied

Rated 5 out of 5 stars

Having been lucky enough to win a dream watch thanks to Grail Watch Club, I cannot fault their professionalism in making an experience that is, for most people, once in a lifetime, very special and m... See more

Company replied


Company details

  1. Gaming service Provider
  2. Gambling Service
  3. Watch Store

Written by the company

Grail Watch Club has been handing luxury watches to lucky winners since April 2021. Founded by James Whitaker, a watch dealer and Tom “TGE” Exton, a well known face in the online car and watch space and prolific collector of both. The aim was simple; offer everyone an affordable chance at owning a dream luxury watch whilst doing our bit to support a good cause. We limit the number of entries for each competition and always aim to combine affordable ticket prices with the best odds possible. We make regular charitable donations from our profits; please see our Charities page for details on which good causes your ticket purchase will help support.


Contact info

4.9

Excellent

TrustScore 5 out of 5

893 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(893)

195 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic Competition

One of the few competitions that have decent odds of winning.

29 April 2026
Grail Watch Club logo

Reply from Grail Watch Club

Thanks so much David - best of luck! 💙

Rated 5 out of 5 stars

What a great company to deal with!

What a great company to deal with!! Purchased 1 ticket one of there draws and Bingo!! A spanking new Rolex. Claiming the prize was super fast & James is a great guy to deal with 👌👌👌

22 April 2026
Unprompted review
Grail Watch Club logo

Reply from Grail Watch Club

Thanks Chris, congrats again!!! 💙

Rated 5 out of 5 stars

James called me straight after the live…

James called me straight after the live stream to congratulate me personally - I was so shocked, I didn’t think it would ever happen. He couldn’t have been more helpful, taking the time to explain the next steps and talk me through the choice between receiving the watch or the cash alternative. On this occasion, I opted for the cash, and everything was handled incredibly smoothly. James arranged all the paperwork, and the funds were in my account within 24 hours. I’ll definitely be entering more competitions in the future, and I’ll be keeping James’ number handy for help sourcing my next watch.

15 April 2026
Unprompted review
Grail Watch Club logo

Reply from Grail Watch Club

Thanks so much Luke! Congrats again and do let me know when you're ready to buy something new and we'll see what we can do! James

Rated 5 out of 5 stars

Straight forward competion entry…

Straight forward competion entry process and I like the live draw. Hopefully it will be me winning the prize one day.

16 April 2026
Grail Watch Club logo

Reply from Grail Watch Club

Thanks Tim and best of luck! 🤞🏻

Rated 5 out of 5 stars

I believe it’s an honest company

I believe it’s an honest company, praying for a win at some point 🙏

15 April 2026
Grail Watch Club logo

Reply from Grail Watch Club

Thanks Jason - we do try to make everything as transparent and straightforward as we can! Thanks for the support and good luck! James

Rated 5 out of 5 stars

Brilliant Service and Trustworthy Competition

Working with James and the team has been brilliant, after winning the Submariner I was given the option to take the watch or £10,000 tax free cash. After speaking with James and saying there was a different model I really like he worked very hard to find a perfect example and allowed me to put the £10K towards the purchase price! Amazing service, thank you so much!

15 April 2026
Unprompted review
Grail Watch Club logo

Reply from Grail Watch Club

Thanks so much Tony, it was our pleasure. Congrats again - wear her in good health! 💙

Rated 5 out of 5 stars

Won a Rolex…

Absolutely buzzing to have won a Rolex Submariner from Grail Watch Club! From start to finish, the whole experience was spot on. James and the team were incredibly helpful, professional, and kept everything smooth and transparent throughout.

The odds are genuinely great compared to a lot of other competitions out there, which makes it even more exciting to get involved. You can tell they really care about their customers and delivering a top service.

Couldn’t recommend Grail Watch Club enough — I’ll definitely be entering again!

6 April 2026
Unprompted review
Grail Watch Club logo

Reply from Grail Watch Club

Thanks Lewis! Congrats again!

Rated 5 out of 5 stars

Incredible Experience Winning a Rolex GMT

Brilliant experience with Grail Watch Club. I was lucky enough to win a Rolex GMT-Master II and the whole process was great from start to finish.

10 April 2026
Unprompted review
Grail Watch Club logo

Reply from Grail Watch Club

Thanks Alex, really appreciate it. Enjoy the "Sprite"! 💙

Rated 5 out of 5 stars

What a competition

What a competition! I was lucky enough to win, which in itself is just an amazing experience, and James has been unbelievably helpful, knowledgable and kind. I wish you luck if you have a go, and if you are lucky like me, you’ll have the best experience!

9 April 2026
Unprompted review
Grail Watch Club logo

Reply from Grail Watch Club

Thanks so much Tom - congrats again!!

Rated 5 out of 5 stars

Amazing

Amazing! won one of their competitions and were a dream to coordinate with

25 March 2026
Grail Watch Club logo

Reply from Grail Watch Club

Thanks so much James - hope you're well and enjoying the Daytona! 🐼

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